Concentrix Employee Reviews
Out of 12665 Concentrix employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping Concentrix improve their work culture.
Briefly describe your overall experience at your company
Review from IT Dept · Posted 9 days ago
Review from Admin Dept · Posted 10 days ago
Review from Operations Dept · Posted 15 days ago
Review from Customer Support Dept · Posted 15 days ago
What do you like best about the leadership team?
Everything is handled transparently and with swift action wherever needed.
Review from IT Dept · Posted 9 days ago
Inspiring, hardworking and dedicated to driving business forward
Review from Sales Dept · Posted 10 days ago
They care and seem to know where are we going.
Review from Admin Dept · Posted 10 days ago
The investment they do with our Employees
Review from Operations Dept · Posted 14 days ago
Their engagement and genuine care for their coworkers
Review from Operations Dept · Posted 15 days ago
What does the leadership team need to get better at?
Get to know us, show more interest in developing us and be more empathetic.
Review from Operations Dept · Posted 15 days ago
Check in more with employees, provide better pay and benefits as some are still making the bare minimum while new comers are being paid at a higher wage then tenured agents.
Review from IT Dept · Posted 17 days ago
Retention bonus, Employee encouragement, Awards , Rewards and recognition.
Review from Sales Dept
The leadership team needs to get better at truly caring about the people who do the work; showing real, consistent care through actions, not just words, while strengthening communication, follow?
Review from Customer Support Dept
Making real time arrangement of resources by blackmailing. They blame it on the Client demands them expect us to be flexible with our role instead of hiring people for that department. Also Leadership team should give some time to groom the subordinates who are just moving into 9B from a 10.
Review from Product Dept
What is the best part about your compensation package?
It's aligned with the market.
Review from IT Dept · Posted 9 days ago
salary is good compared to market
Review from Sales Dept · Posted 10 days ago
Pension Plan, Healthcare, holidays and fair salary
Review from Admin Dept · Posted 10 days ago
The healthcare and the 401k matching.
Review from Operations Dept · Posted 15 days ago
No comment at this time.
Review from Customer Support Dept · Posted 15 days ago
Why do you feel undervalued and what would make you feel better about your compensation?
Salary itself and the way there is no longer a yearly increased in the amount
Review from Operations Dept · Posted 14 days ago
That we could return to the Legacy Concentrix benefits like si k leave
Review from Operations Dept · Posted 15 days ago
I feel like at least a dollar or two dollar raise would help me feel better about my compensation.
Review from Customer Support Dept · Posted 15 days ago
because after all this years to be loyal to the company we do not have an increase as we use to before, cost of living is higher but the company only cares to save expenses and does not care about the employees specially the tenure ones, everyday the workload increase but not the salary.
Review from Operations Dept · Posted 15 days ago
I do no have bonuses
Review from Operations Dept · Posted 15 days ago
What are some of the best things about your team?
Always there in times of need.
Review from IT Dept · Posted 9 days ago
likeminded individuals and global team mates
Review from Sales Dept · Posted 10 days ago
Their deep knowledge of the processes and content. They share and help
Review from Admin Dept · Posted 10 days ago
Everyone is a team player and is there for each other.
Review from Operations Dept · Posted 15 days ago
They encourage me and everyone everyday to be their best!
Review from Customer Support Dept · Posted 15 days ago
What do your coworkers need to improve and how could you work together better?
A common friction point between Operations and Workforce Management (WFM) is treating adherence as purely punitive. TLs often feel blindsided by schedule anomalies or unexpected interval spikes, while WFM struggles with unannounced floor huddles and offline time that disrupts service level agreement
Review from Operations Dept · Posted 14 days ago
the quality of their decision making and also some procedures need to be guided by a good manager, companionship is not there and that's why this is happening.
Review from Operations Dept · Posted 15 days ago
Cross-departmental collaboration has become a concern. Some teams, particularly the LATAM Commercial team, lack a collaborative mindset, and their approach toward other departments can feel dismissive and unprofessional. Greater mutual respect, accountability, and a genuine commitment is needed.
Review from Marketing Dept · Posted 15 days ago
By establishing transparent professional standards, fostering a culture of active collaboration, and prioritizing positive reinforcement, we can bridge the current maturity gap. Moving forward, the focus will be on mentorship and team-based incentives, ensuring agents see professionalism as an asset
Review from Customer Support Dept · Posted 16 days ago
I barely know them, while working at home is great you don't get to know your co-workers
Review from Customer Support Dept · Posted 16 days ago
What is most positive about the culture and environment at your company?
Everyone is invested in making it the best Company.
Review from IT Dept · Posted 9 days ago
very good CEO that really involves himself
Review from Sales Dept · Posted 10 days ago
Diversity, and the fact that it's real.
Review from Admin Dept · Posted 10 days ago
The people is the one at the end that make the environment. usually if the management is toxic then there is a toxic environment, in my case there is no toxicity although is really demanding
Review from Operations Dept · Posted 14 days ago
The communication and the transparency. I also feel our company is extremely inclusive.
Review from Operations Dept · Posted 15 days ago
What needs to change to make the company culture better?
to actually take care of the employees in a professional development , financial and health way.
Review from Operations Dept · Posted 15 days ago
Better engagement activities and incentives
Review from Operations Dept · Posted 15 days ago
Stop thinking about the stupid profit and actually pay your employees what they are worth. Customer service is not for the weak
Review from Customer Support Dept · Posted 16 days ago
Mandate wellness sessions for managers (CL 9 and above). Mid year conversations should be held fruitfully instead of on the go.
Review from Product Dept
the company needs to take a look on the schedules and the violation of the working days.
Review from Customer Support Dept
What did you like most about the interview process?
Great company, culture and leadership!
It was always well explained
Review from Operations Dept
Everyone was very positive and helpful
Structured tech infused process that allows the assessors score individuals systematically.
Review from Operations Dept
For frontline staff, we use different methodologies to place you where you will be most successful.
Review from Operations Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Concentrix yet.
Be the first to contribute a review.
What makes you most happy at work?
Engaged always and working with people.
Review from IT Dept · Posted 9 days ago
challenge of being the best in the market
Review from Sales Dept · Posted 10 days ago
To complete a project in time
Review from Admin Dept · Posted 10 days ago
I would say the end of the day is the best and that's something to worry about
Review from Operations Dept · Posted 14 days ago
Making our clients happy and helping them feel like we are on top of their business needs.
Review from Operations Dept · Posted 15 days ago
What's going wrong and how can it be improved?
Already mentioned what needs to be improved.
Review from Operations Dept · Posted 15 days ago
Ambiente de trabalho poderia ser mais reservado
Review from HR Dept · Posted 16 days ago
My mental health is not great, again customer service is not for the weak. And sorry, but y'all care way more about the profit than you do the Employees.
Review from Customer Support Dept · Posted 16 days ago
Not enough pay to stay motivated
Review from IT Dept · Posted 17 days ago
Frequent operational changes, heavy workloads, and uncertainty about future roles have affected morale. Better communication, competitive compensation, more flexible PTO, and opportunities for employees to remain in roles that match their strengths would improve job satisfaction.
Review from Customer Support Dept · Posted 17 days ago
What do you like best about your company?
The culture and the shared focus on striving for excellence and leadership.
What would you most like to see improved at your company?
More technical expertise in data, analytics, AI, ML & automation.