Concentrix Customer Support Department Employee Reviews

its been a long few years...

Review from Customer Support Dept · Posted a day ago

Things used to be very different at this job. Now we pretty much work very hard and get overlooked for everything that we do with not having the same opportunities provided as your peers. It just makes you feel a little bit undervalued. But you still gotta show up every day and give y'all.

Review from Customer Support Dept · Posted a day ago

Overall my experience has been both positive and rewarding. One that has been a mix of challenges and growth.

Review from Customer Support Dept · Posted a day ago

I have learned a lot and have advanced my career since I started working here.

Review from Customer Support Dept · Posted a day ago

It has been a great company to work for, I was an MSR/SME for 5 years and now I am a TL and I am enjoying it thus far.

Review from Customer Support Dept · Posted a day ago

gives good feedback and coaching

Review from Customer Support Dept · Posted a day ago

They are ok . Not too much I can say

Review from Customer Support Dept · Posted a day ago

I like that my leadership team is supportive and approachable. I feel they genuinely care about their employees.

Review from Customer Support Dept · Posted a day ago

I like that the leadership time is inclusive to everyone on the team.

Review from Customer Support Dept · Posted a day ago

Everything they are absolutely perfect

Review from Customer Support Dept · Posted a day ago

Caring about me as a person

Review from Customer Support Dept · Posted a day ago

Communication Empathy Teamwork Recognition More structure. More support.

Review from Customer Support Dept · Posted 5 days ago

Less manipulation and power trip

Review from Customer Support Dept · Posted 6 days ago

Accept us as humans, not as numbers or tools.

Review from Customer Support Dept · Posted 6 days ago

everything can be improved here.

Review from Customer Support Dept · Posted 7 days ago

I like the benefits and that we have the option to choose the package that works for us since everyone has different needs.

Review from Customer Support Dept · Posted a day ago

Life and medical insurance and the Modern Health app.

Review from Customer Support Dept · Posted a day ago

All of it is good for the cost.

Review from Customer Support Dept · Posted a day ago

the bonuses, the comm structure

Review from Customer Support Dept · Posted 4 days ago

Base salary is okay for my start.

Review from Customer Support Dept · Posted 4 days ago

we should be paid more for IT issues and some of the hr work we have to do

Review from Customer Support Dept · Posted a day ago

I feel under valued because I work hard and i get over looked . As hard as I work and show dedication to this job, I should be paid more for everything that I do. I go above and beyond every month even when I don't feel like it.

Review from Customer Support Dept · Posted a day ago

When I as a TL only get a 1.6 increase but my reps get a 3.6 increase it makes me feel undervalued

Review from Customer Support Dept · Posted a day ago

I am making the same as I was when I was an agent.

Review from Customer Support Dept · Posted a day ago

I feel undervalued because the compensation I currently receive does not fully reflect the level of responsibility commitment and results I consistentl deliverI believe my contributions bring significant value, and a compensation adjustment that aligns with my performance and impact would help

Review from Customer Support Dept · Posted a day ago

they are friendly and helpful

Review from Customer Support Dept · Posted a day ago

My team is my motivation to continue to show up here everyday.

Review from Customer Support Dept · Posted a day ago

I like the collaboration to ensure the best resolution to any situation

Review from Customer Support Dept · Posted a day ago

I like that my team is hardworking and that they want to meet or exceed their goals.

Review from Customer Support Dept · Posted a day ago

They try very hard to do their best.

Review from Customer Support Dept · Posted a day ago

We need to build better relationships between us, not just through casual work-related chats but to create an environment of friendship

Review from Customer Support Dept

the management and feedback from piers

Review from Customer Support Dept · Posted a day ago

This is hard to say because we are not all treated the same .

Review from Customer Support Dept · Posted a day ago

The recognition and celebration of successes

Review from Customer Support Dept · Posted a day ago

Everyone is included and they all have equal opportunities.

Review from Customer Support Dept · Posted a day ago

All cultures are accepted which is good for the environment

Review from Customer Support Dept · Posted a day ago

Music on the hallways and common areas

Review from Customer Support Dept · Posted 6 days ago

better pay, bonus, incentives, meal allowance, yearly progression, yearly bonus

Review from Customer Support Dept · Posted 7 days ago

The people I met during the process.

Review from Customer Support Dept

coming to work and helping my agents

Review from Customer Support Dept · Posted a day ago

Feeling valued and appreciated. Along with working with a great group of individuals

Review from Customer Support Dept · Posted a day ago

The people that work here

Review from Customer Support Dept · Posted a day ago

So I can get out of the house and feel like I am accomplishing something at work. Coaching MSR to do better and to be able to see the results are great.

Review from Customer Support Dept · Posted a day ago

My team, no one slacks we all pull the same weight!

Review from Customer Support Dept · Posted a day ago

Everyone should be treated the same no matter who thay are . Opportunities should be available to everyone that is performing well. Our performance should not be overlooked. We should feel valued. There is no perks forworking here and doing hard work.You just get more work added on with no recognit

Review from Customer Support Dept · Posted a day ago

It is frustrating to arrive at a job where you are not valued and only face complaints. Nothing seems right in this company. They compare agents and praise newcomers when they fill in the tracker, but as soon as they see that their CSAT is not the best, they immediately stop admiring them.

Review from Customer Support Dept · Posted 3 days ago

Connection with customers. Customers often no longer listen to us, or we no longer listen to the customers. Some topics related to business hours require additional training, as we often cannot solve the problems of business customers.

Review from Customer Support Dept · Posted 4 days ago

More empathy towards us. Stop blaming us and instead guide us on how we can achieve the goals together. Practical guidance, not just say: do better, but actually show me how

Review from Customer Support Dept · Posted 5 days ago

No answer! No answer! No answer! No answer! No answer!

Review from Customer Support Dept · Posted 6 days ago