PayPal Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Great, very self improving specially in the life or field of work.
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I love my job and I wish I would have started this career years ago.
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What do you like best about the leadership team?
Being in a group that can help you enhance your ability and be able to give your best performance.
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My current team leader is responsive and advocates for their team.
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They come to work on time
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We all feel like a part of a family. We are One Team.
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My leader is great. However, I have worked for this company for 2 years and have had over 7 managers.
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What does the leadership team need to get better at?
They need to stop discriminating people and stop covering the lazy employees.
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communication, consistency, and people skills
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The hiring and targets. The pay is dreadful.
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Listen to the agents who are actually taking calls
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Leadership is biased to those they hired & issues escalated to executives are brushed under the rug
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What is the best part about your compensation package?
Regular moderate in industry. Nothing special. For bad lazy employees its more than good
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Killer insurance and great stock benefits
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The benefits are amazing, the company cares about family and work/life balance, and each department gets bonuses that aren’t difficult to obtain.
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For the department I am in, I am not paid what the average is.
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If your going to be upskilled. You should be compensated for working hard to be upskilled.
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Why do you feel undervalued and what would make you feel better about your compensation?
The wages are far higher in other companies.
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There is little to no recognition for employees.
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Recent new hires are being paid what I have worked hard for 4 years to get.
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For the amount of calls we take and type of customers we should diffintly make more
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Raises are small & they use a forced ranking system that doesn’t fairly evaluate employees
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What are some of the best things about your team?
my coworkers are very supportive of one another
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The way we get along and think of each other as family.
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Some of the agents are good to work with
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We all have a helping hand in being one team.
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We are a small team, and think of ourselves as a family.
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What do your coworkers need to improve and how could you work together better?
Listen to employees and problems.
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I work with a lot of people who struggle with stress and sick leaves
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Better training that has follow up to assure a common philosophy is being carried out.
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My team, as a whole, works very well together. The expections and standards for each are very inconsistent.
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What is most positive about the culture and environment at your company?
They have this safe space/person where you can open up your concerns.
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Actually nothing. Managers love seeing you miserable
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coworkers are the best part
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We have a lot of team meetings
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There is always a helping hand.
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What needs to change to make the company culture better?
To give value to good employees.
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Culture is a dictatorship & employee voice not valued
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Negative cause tge company never fought for the agents on the phone always gave promise, but always broke them never obce did anything come out to benefit employees all the did is make it easier for supervisors.
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Our culture focuses predominantly on speed and efficiency rather than quality and accuracy. Priorities are extremely unbalanced.
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What did you like most about the interview process?
getting a tour of the facility
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What would you improve about your company's interview process?
They hire people that are rude and they cover them afterwards.
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What makes you most happy at work?
When I get recognized for my work
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Being able to resolve issues for customers and how positive our environment is.
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I like what I do.
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The environment and people I work with
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Working with my team. If this was to change I would consider my options.
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What's going wrong and how can it be improved?
management is not concerned about employees only care about the profit
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They should listen to agents who are actually talking to customers
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Culture must improve to make employee feel part of a team
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The lack of being able to move through the company and favorites being played instead of performance
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What do you like best about your company?
Humanity is being applied in the management
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What would you most like to see improved at your company?
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