4
eNPS Score
Q&A With PayPal Employees
Our One Team Behaviors demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
How employees describe working at PayPal
Great Employer, good perks and benefits
Overengineered and slow to change. Lots if meetings.
The company has been in decline since covid
Customer Service. It is second to the USPS in worst customer service I have ever experience. I cannot even get a rep to provide me with an avenue to complain on an employee, as they continue to dance around the topic and hang up on me. This is what happens when you outsource...
Not very good, good colleagues but just a number
What it's like to work at PayPal
- PayPal employees generally work 9.2 hrs a day
- Employees at PayPal report the work pace is comfortably fast
- On a typical day, employees at PayPal have 4+ meetings
- 79% of PayPal employees look forward to interacting with their team every day
- PayPal employees most often take unlimited paid vacation and sick days each year
- 68% of PayPal employees report they are happy with their work life balance
- PayPal employees typically get valuable feedback on how to improve at work Once a quarter
- 74% of PayPal employees call their work environment positive
Q&A With PayPal Employees
IDX: 0 TOT: 86
What is the best part about your compensation package at PayPal?
Top Employee Response
Work/life balance. On site gymnasium. On site cafeteria. Parking garage.
Annual performance increases are equal to or less than cost of living increases even for those who exceed performance expectations
Incredible health insurance coverage, fantastic facilities.
How does PayPal make decisions around promotions?
Top Employee Response
Managers pick candidates from their teams who have been closest to the manager and have done the manager's bidding. Then these candidates are referred to the skip level managers , who based on their rapport with the manager decide if they will promote the candidate or not. There is very little merit based decision making that happens. How well you talk, how much you market yourself, who you know , what influence they have and how much smoke and mirrors you have sold matters the most
Favoritism, politically, threaten to quit and if they like you enough they'll give you a raise or promote you
They pick their favorites.
What do people at PayPal think about the CEO? What do they do well and what can they improve?
Top Employee Response
He is driven but lacks visibility on what the drive forces the people who work directly with the customers to face. He leaves them with little room for error and no options to assist the customer
They think highly of him but honestly I don't talk much about the CEO to be able to answer this question.
They like him
What's the office vibe like at PayPal?
It's super chill and our offices are open so it's pretty refreshing :)
It is kind of low right now
Laid back
How's the turnover in leadership positions?
Top Employee Response
Leadership lol, good one. There's bosses, not leaders.
Seems like low turnover, but team get reorged a lot
No real turnover
What benefits does PayPal provide?
Top Employee Response
Depends what you refer to as benefits. Benefits within the building and culture, none. As a company overall the benefits are up there
Stock options. Knowable trainer in the gym
Health dental and vision
What does the leadership team at PayPal need to get better at?
Top Employee Response
Good managers for your direct are hit/miss. All of higher managers wanted their ideas even if it wasn't right and caused issues.
Leadership has a tendency to "cherry pick" employees based on favoritism rather than performance, experience, and merit.
Being genuine. Being ethical. Eliminate favoritism. Have emotional intelligence. Planning. Follow ups. Being able to actually communicate. Enable people to succeed. Transparency
What are some of the best things about your team at PayPal?
Top Employee Response
I like that my team is varied in what skills we have, so that we can own a complete project without having to rely on outside teams.
My team work great as a team. Our team work is what keeps us as such a tight unit.
Inclusive and interactive. Support and encouragement.
What is most positive about the culture and environment at PayPal?
Top Employee Response
My team are under a lot of pressure at the moment and it's our positivity that is keeping us in good form.
work adaptability and flexibility
The innovative culture and inclusive environment isn't just talked about - it's a real thing that you can feel.
How's the vacation policy at PayPal?
Unlimited vacation -- up to your org/manager how much you actually take.
They give you a decent amount, but not being able to use it when you want to is not good
PayPal has generous vacation policy. No fixed holiday per pay period. Work hard, deliver results and take vacation as you plan with your manager's consent. It also has 5 sick days per year. And 4 weeks mandated sabbatical every 5 years.
How's the work life balance at PayPal?
It depends on the team. My work life balance has been really good, better than all my previous experiences. But like I said it depends on the team. Some teams have no work life balance.
Great
One of the best. PayPal offers employees excellent Work life balance. WELLNESS is one of the key themes at PayPal. Both employees and managers are measured on the same. To name a few: we have excellent Fitness centers in all our big locations across the world with tons of individualized workout plans; showers in all all floors; Prayer rooms in several locations; San Jose campus has Soccer field, Tennis court, Basket ball & Volley ball courts. All building floors have Foosball & Ping Pong tables. People have option to work from home with their manager's consent. All big PayPal office locations have free shuttle to campus. We also do quarterly fitness challenges to make sure PayPalians stay Active & Fresh.
If you could make changes, how would you improve the culture at PayPal?
Top Employee Response
To focus more on the employees. I feel like they do not care anymore. We went from a fun atmosphere to a negative atmosphere. They are micromanaging everyone. They even let someone go after 15 years with the company
Hard work and dedication would mean something. I wouldn’t have to kiss up to the management to get what I want. Sometimes it is so discouraging I don’t know why I bother trying to do a good job
Pay the engineers at least market rate.
What are you most excited about working at PayPal?
Top Employee Response
Nothing. People are undervalued. Underpaid. Under appreciated. Physiologically abused
Nothing right now
The office environment is great
what's the hardest thing a new person joining the team has to deal with
Top Employee Response
Getting help from teammates can be hard if they work remotely or don't have regular hours. After you get settled in it's not a big deal, but for a new team member it would be easier if people were always around to answer small questions as soon as they come up.
Just getting used to the other team members
Ramping up can be difficult if your team works from home a lot and aren't aren't to answer questions.
What makes you most happy at PayPal?
Top Employee Response
Working with my team. If this was to change I would consider my options.
Team is like a safe family and friends type of environment.
I have all the resources I need to develop successful projects.
What do your coworkers need to improve and how could you work together better at PayPal?
Need to balance inconsistent amounts of work and responsibility. Leaders can be very demanding and require last minute rework
Coworkers need to understand the workflow. Some coworkers were placed in our deparent even though they did not understand the work itself
My team, as a whole, works very well together. The expections and standards for each are very inconsistent.
What needs to change to make the company culture better at PayPal?
Top Employee Response
Caring a bit more about people with clearer and logical work and feedback processes. Otherwise we churn under tight timelines and pressure
At first it was positive but after being in the department it is more negative, due to issues that's managers did not know how to fix
It's too political and unable to be heard unless you have a title.
What do you like best about the leadership team at PayPal?
Top Employee Response
Flexibility to work with employees unique scheduling needs and accommodate special requests.
Have set an aggressive vision and managed wall steeet investors well to improve stock
My direct manager tries to keep us involved in decision making that affects our team as a whole.
Does PayPal have any remote positions?
Yes
Yes. there are few remote work opportunities.
Yes, there are some remote/work from home positions available.
What's the company culture like at PayPal?
Top Employee Response
Corporate, they went from employee centric to caring about the bottom line. Their front line employees are paid little and expected to bend over backwards. The culture is lacking involvement with the people.
Politically correct
Laid back, open culture
How much freedom do you have with your roadmap?
Top Employee Response
Some, but not total freedom. It's more of a negotiated document.
As a SE II, I get some impact on roadmap items
some freedom, but it is normally cascaded down to my team
What are your holiday parties like? Do u even have them?
Top Employee Response
Yep, PayPal has holiday parties. They have one for the entire company, and individual teams might have their own smaller parties.
We have a large company-wide official party, and each org/team might have it's own unofficial parties as well
We celebrate all holidays. Some in campus and Summer and Winter parties are organized off campus.
how’s your vacation policy?
Unlimited vacation. Up to your manager how much PTO you actually take
Liberal. One of the best.
excellent - generous hours alloted for non-exempt, no vacation tracking for exempt, just needs to be manager approved
What's going wrong and how can it be improved at PayPal?
Top Employee Response
Lack of creativity. Extremely boring motonous work. No genuine interest in changing your work tasks....this is a very big problem at PayPal.
Managers have made it clear that you are replaceable.
Highly unpredictable days often at mercy of leadership. Feel obligated to stay with financial incentives rather than opportunity to grow
What's the interview process like at PayPal?
Pretty laid back
Very practical process. Interviewer is screened by HR and if there is match with the needs, 'tis followed by in-person screen by appropriate technology teams (this is typically day long for majority of the positions). All along people are communicated on progress.
behavioral based interviewing, very consistent
Curious about what work's like at PayPal?
Anonymously Ask PayPal Employees Any Question
Should I work at PayPal?
40% of PayPal employees would encourage their friends to become coworkers, whereas 24% are neutral and 36% would not recommend working at PayPal to their friends.
| 40% | Promoters |
|---|---|
| 24% | Passive |
| 36% | Detractors |
Working at PayPal's competitors
Recently Asked Questions about working at PayPal
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