4
eNPS Score
Q&A With PayPal Employees
Our One Team Behaviors demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
How employees describe working at PayPal
Great Employer, good perks and benefits
Overengineered and slow to change. Lots if meetings.
The company has been in decline since covid
Customer Service. It is second to the USPS in worst customer service I have ever experience. I cannot even get a rep to provide me with an avenue to complain on an employee, as they continue to dance around the topic and hang up on me. This is what happens when you outsource...
Not very good, good colleagues but just a number
What it's like to work at PayPal
- PayPal employees generally work 9.2 hrs a day
- Employees at PayPal report the work pace is comfortably fast
- On a typical day, employees at PayPal have 1 meeting
- 79% of PayPal employees look forward to interacting with their team every day
- PayPal employees most often take unlimited paid vacation and sick days each year
- 67% of PayPal employees report they are happy with their work life balance
- PayPal employees typically get valuable feedback on how to improve at work Once a quarter
- 74% of PayPal employees call their work environment positive
Q&A With PayPal Employees
IDX: 25 TOT: 86
What part of PayPal's business is growing fastest? What part is having difficulties?
None. They are letting go of all the employees
Seems like our partnership/acquisitions are growing the company fast, but not much is being home-grown / engineers aren't seeing the money trickle down.
global commerce is growing fastest
how much longer do u see yourself working there?
Less than a year
10+ years
Until I stop growing as an engineer. I don't see that happening in the foreseeable future.
How long to ppl at your company typically stick around before they quit?
As long as they thrive and perform.
5+ years
2 to 5 years
is it common to eat lunch as a team?
It depends on the team. We usually try to do a lunch outing every other Friday. Beside that, on normal days, we might go down to the cafe together, but it's spur of the moment.
Yes
Absolutely not
how long do you usually stay at the office
most people seem to work about 6 hours in the office
8-9 hours, though I usually work from home
10 hours
what's your workflow? agile? waterfall?
Agile, specifically scrum. All of PayPal is on the same sprint.
Agile. Every team is on the same 2-week sprint
Agile.
How many women are in your team? is it diverse enough?
We are 50% women on my team. Seems good
50/50, very diverse
3 out of 8, yes.
do you feel like you can impact the direction of the product?
As a customer, only if participating in a PayPal usability study.
Yes but not without balancing trade offs.
yes
How are the dental insurance options at PayPal?
Good
We have great dental insurance
What skills do you need to be successful in the Customer Support department at PayPal?
Just value the customer and PayPal values
Be friends with the right people
What is the daily attire at PayPal?
Casual
Business casual
What is PayPal's policy towards pets in the workplace?
I think only therapy pets are allowed
They do not allow they unless they are a service pet.
What's the work from home policy like at PayPal?
I don’t know
We work from home on fridays. Can be more if needed
How would you compare interviewing at PayPal to other places you've interviewed?
Laid back
I don’t know what it is like now but it was a normal interview
What's the pay like for Customer Support roles at PayPal?
Great
It starts at $15.00 an hour
What's the vibe like in the Customer Support dept at PayPal? How many hours are you working?
Divided approximately 40 hours
We are slow right now the vibe is good we work 40 hours a week
What's the Customer Support team like at PayPal?
Divided
Just customer service not very connected everyone pretty much stays with their own team
how’s your relationship with the engineering team? collaborative?
I'm on the engineering team and feel we collaborate well
Very collaborative
Why do you feel undervalued and what would make you feel better about your compensation at PayPal?
PayPal does not give its employees engouh raises. I have been working there for over 14 years and I got total of $1.50 raise per hour !!
More transparency across the business.
How do the current devs on the team act towards new developers that join?
Welcoming. Most people haven't been at PayPal more than a couple years, so there's no feeling of seniority
Very helpful, the ramp-up process was quick. During sprint planning they assigned me tasks with increasing difficulty as my skill level went up. They also made sure I had the chance to work on at least one task for each of our different projects within the first few months so I could become familiar with them.
do you find your job rewarding?
Yes, I get to use the latest technology and I have many opportunities to innovate.
No. I've been put in a position where I'm not making much impact and not growing my skills
What is the company mobility like at PayPal?
Little
How innovative is PayPal?
Average
Does PayPal drug test or do a background check?
No
How are the vision insurance options at PayPal?
We have great vision insurance
Curious about what work's like at PayPal?
Anonymously Ask PayPal Employees Any Question
Should I work at PayPal?
40% of PayPal employees would encourage their friends to become coworkers, whereas 24% are neutral and 36% would not recommend working at PayPal to their friends.
| 40% | Promoters |
|---|---|
| 24% | Passive |
| 36% | Detractors |
Working at PayPal's competitors
Recently Asked Questions about working at PayPal
- What is the company mobility like at PayPal?
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