JetBlue Airways Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
My supervisor is available, responsive, and I can tell she genuinely cares - and she, too, like others before her, is limited by the priorities of leadership.
Review from Customer Support Dept
Everyone reapects the value of their employees! We are not just a number!
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Listen to us always and care
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Energetic, positive, and very excited
Review from Customer Support Dept
Focus, Teamwork, New Business Development
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What does the leadership team need to get better at?
UnderstandING that life happens. Sometimes you get sick
Review from Customer Support Dept
The company is always trying to be like the Legacy carriers. Why don't they try by paying their employees similar raises.
Review from Customer Support Dept
Employee Departure Arrive operation Attendant supervisor manager
Review from Customer Support Dept
Work rules and incidents, also grievances are not taken seriously
Review from Customer Support Dept
They need to just admit the JB that used to be is gone, and they are happy about it and move on... Stop pretending they actually care about the "culture" its clear as day they dont. ha ha
Review from Customer Support Dept
What is the best part about your compensation package?
The incentives are great and well thought out!
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Profit sharing with all of us
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Flight benefits and the work flexibility
Review from Customer Support Dept
I feel compensation is fair, when all benefits are also included. Best part is Employee Stock Purchase Program.
Review from Customer Support Dept
Profit sharing, travel benefits and company contribution to my 401k
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
For the pressure and mandatory overtime, pay needs to be more
Review from Customer Support Dept
There are several ways how can you receive a good compensation plan. It´s just a matter of finding new ways to develop such opportunities.
Review from Customer Support Dept
We do the same jobs other airline employees do, but get paid about $5.00 else then the Legacy carriers.
Review from Customer Support Dept
Profit sharing was cut, also salary does is not on par with American Airlines and other competitors
Review from Customer Support Dept
Lowest compensated work groups in the industry. The facts show we are the lowest paid but hardest worked. Culture means nothing when you're being worked to death for the lowest compensation package which includes the worst healthcare, vacation,sick and pay.
Review from Customer Support Dept
What are some of the best things about your team?
mutual help, guidance on policies and support
Review from Customer Support Dept
Everyone is so helpful and genuinely cares about you having the tools to be great at your job!
Review from Customer Support Dept
Hard working and all on the same page
Review from Customer Support Dept
The Flexibility and remote work
Review from Customer Support Dept
They are supportive and everyone is treated as an equal no matter the seniority.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Time is money. If you organized meetings and implement ideas and new solutions, there will be more than a happy face.
Review from Customer Support Dept
We some bad apple that show up to work to do the most minimum work as possible. The good thing about the work culture is, you get with the program or quit.
Review from Customer Support Dept
My coworkers arent the quality people that have a true passion for the airline industry of 3+ years ago. Mngt want people that will be excited about working for JB breifly, but will move on in 2-3 years when the fact they dont have the passion for the airline industry shines...
Review from Customer Support Dept
We have such a fractured work group in individuals, it's not a team effort. It's more of a me effort. When a manager states "give me names of who doesn't clean for free, I want to personally track them down" it makes for a hostile environment. But we have culture and values, sure we do.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Everyone loves what they do!
Review from Customer Support Dept
Talking to people over the phone
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Working outside when the weather is good and for me it keeps me moving and the day goes faster if you just behind a deck in my opinion.
Review from Customer Support Dept
The company values, especially caring.
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Simple helpful effective in one call
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What needs to change to make the company culture better?
You have to focus on inclusion and to take care of minorities. It´s a must to be united.
Review from Customer Support Dept
Cubicles instead of the open concept
Review from Customer Support Dept
The entire group of people at LSC need to go... Including any of the "pleasers" that are cemented in there on SPA positions. They are self servers with zero regard for the front line...
Review from Customer Support Dept
UNDERSTAFFED, OVERWORKED and UNDER COMPENSATED. Add staffing, that will take care of the over worked groups. Compensate your award winning employees (crew members as they like to preach) with market rate pay and benefits.
Review from Customer Support Dept
More pay and have actually paid vacation not taking out of pto hours
Review from Customer Support Dept
What did you like most about the interview process?
The simulation of the job i would be doing.
Review from Customer Support Dept
Group interviews and nice people all over
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Positive and welcoming interview process
Review from Customer Support Dept
The different approaches they use to take all the best from you and of course, find a way to lead that info towards the company
Review from Customer Support Dept
I haven't attended a interview at my company in 14 years. I heard they made some changes, but I can say if they are good or bad.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of JetBlue Airways yet.
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What makes you most happy at work?
My team! My company! My customers!
Review from Customer Support Dept
Knowing I can make a difference
Review from Customer Support Dept
See friends and get to interact with them.
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The opportunity to work with great coworkers and management.
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The people I work with
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What's going wrong and how can it be improved?
Departure Arrive operation Attendant supervisor manager
Review from Customer Support Dept
Management have lost the vision that JB was founded on... Its all about the money now... They have created monsters (flying public) and they will happily let the monsters eat their employees and enjoy watching the fodder pick through their bones...
Review from Customer Support Dept
Our management team is built with "Yes men and women" who would rather ladder climb then do whats right. We add flights but don't have the staffing or gates. We over work what we have which is difficult on a good day, add weather and we fail. Management still gets it's bonuses.
Review from Customer Support Dept
Growing too fast vs Smart Growth
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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