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JetBlue Airways Claimed Company

JetBlue airways to bring humanity back to air travel. read more

EMPLOYEE PARTICIPANTS: 567

TOTAL RATINGS: 6657

CEO: Robin Hayes

JetBlue Airways Company Culture

JetBlue Airways Culture

This score is derived from employee ratings & reviews

2.3/5

JetBlue Airways' Overall Culture is rated F

Top Rated Culture Dimensions

Gender

Diversity

Outlook

Team

eNPS

JetBlue Airways CEO

Bottom 5%Bottom 5% of Similar Size Companies on Comparably

Robin Hayes

49 /100

Diversity at JetBlue Airways

Bottom 15%Bottom 15% of Similar Size Companies on Comparably

Diverse employees at JetBlue Airways have rated Team, Outlook, and Retention as the highest categories they have scored

Women at JetBlue Airways

Bottom 45%Bottom 45% of Similar Size Companies on Comparably

Women at JetBlue Airways have rated Team, Outlook, and Work Culture as the highest categories they have scored

JetBlue Airways eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"

Bottom 15%Bottom 15% of Similar Size Companies on Comparably

Recommend to a Friend?

-42

JetBlue Airways employees are -42% more likely to recommend JetBlue Airways as a great place to work

24%	Promoters
10%	Passives
66%	Detractors

Working at JetBlue Airways

Working at JetBlue Airways is rated below average by 567 employees, across various culture dimensions. JetBlue Airways employees rate Outlook highest among all categories, and think that Professional Development and Compensation have the most room for improvement, putting JetBlue Airways’s culture in the Bottom 5% compared to similar sized companies on Comparably and in the Bottom 10% compared to other companies in New York. See below in detail how working at JetBlue Airways was rated by employees.

Overall Company Culture at JetBlue Airways

Overall Company Culture at JetBlue Airways is rated F

Last updated months ago

Bottom

JetBlue Airways ranks in the Bottom 5% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 567 Employees

View Results

100

Summary	Department	Score
Customer Support 75	Customer Support	75
IT 64	IT	64
Customer Success 57	Customer Success	57
Product 43	Product	43
Operations 42	Operations	42
Engineering 37	Engineering	37

JetBlue Airways Employee Reviews

Out of 1014 JetBlue Airways employee reviews, 35% were positive. The remaining 65% were constructive reviews with the goal of helping JetBlue Airways improve their work culture.

35%

65%

Positive Reviews	35%
Constructive Feedback	65%

Positive Reviews From JetBlue Airways Employees

What are some of the best things about your team?
mutual help, guidance on policies and support
Review from Customer Support DeptAnonymous Review
What do you like best about the leadership team?
My supervisor is available, responsive, and I can tell she genuinely cares - and she, too, like others before her, is limited by the priorities of leadership.
Review from Customer Support DeptAnonymous Review
What did you like most about the interview process?
Very friendly and it felt like a conversation rather than a question and answer
Anonymous Review

Constructive Feedback From JetBlue Airways Employees

Why do you feel undervalued and what would make you feel better about your compensation?
Being held to unrealistic standards and metrics
Anonymous Review
What would you improve about your company's interview process?
Maybe a little more realistic truth when it comes to what type of environment will I be working in and why is this position open? Answer truthfully to the best.
Anonymous Review
What do your coworkers need to improve and how could you work together better?
Treat everyone like they are apart of the team. Instead of rushing to judgement about new hirers they have not became familiar with.
Anonymous Review

JetBlue Airways Company Information

JetBlue Airways Company Overview

JetBlue airways to bring humanity back to air travel.

JetBlue Airways was founded in 1999 and its current CEO is Robin Hayes. Since its inception 27 years ago, JetBlue Airways has grown to 14870 employees.

JetBlue Airways Mission, Vision & Values

JetBlue Airways Mission & Values

JetBlue's mission is to inspire humanity - both in the air and on the ground. We are committed to giving back in meaningful ways in the communities we serve and to inspire others to do the same.

JetBlue Airways Vision Statement

JetBlue s vision is one of continual emphasis on providing competitive rates for customers for all of our destinations.

JetBlue Airways Mission, Vision & Values

Sustainability and Corporate Social Responsibility at JetBlue Airways

A healthy environment is more than a nice goal—it’s crucial for our flights and the beautiful destinations you visit.

JetBlue has a proud tradition of supporting dedicated community organizations in our BlueCities through partnerships, donations and crewmember volunteering.

Sustainability at JetBlue Airways

Headquarter	27-01 Queens Plaza North Long Island City, NY United States of America
Website	www.jetblue.com/
Founding Date	1999
Tel	7184259482
Company Status	Public
Stock	JBLU

JetBlue Airways Competitors

JetBlue Airways competitors include Southwest Airlines, Delta Air Lines, United Airlines, and American Airlines. JetBlue Airways ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how JetBlue Airways compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

Learn More About JetBlue Airways Competitors

JetBlue Airways Employees

JetBlue Airways has 14870 employees. 567 employees at JetBlue Airways have reviewed JetBlue Airways across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 567 JetBlue Airways employees give their leadership a grade of F, or Bottom 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at JetBlue Airways are mostly dissatisfied with their total compensation at JetBlue Airways, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at JetBlue Airways are not very pleased with their team. 567 Participants grade the quality of their coworkers a D. Less than half believe the meetings at JetBlue Airways are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at JetBlue Airways believe the environment at JetBlue Airways is negative. Most Participants believe the pace of work at JetBlue Airways is comfortably fast. About 38% of the employees at JetBlue Airways work 8 hours or less, while 18% of them have an extremely long day - longer than twelve hours.

Overall, the employees at JetBlue Airways are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life

JetBlue Airways employees generally work 9.9 hrs a day

Work Hours

A Day in the Life

Employees at JetBlue Airways report the work pace is comfortably fast

Work Pace

A Day in the Life

On a typical day, employees at JetBlue Airways have 0 meetings

Meetings

A Day in the Life

72% of JetBlue Airways employees look forward to interacting with their team every day

Coworkers

A Day in the Life

JetBlue Airways employees most often take 10-15 paid vacation and sick days each year

Perks & Benefits

A Day in the Life

26% of JetBlue Airways employees report they are happy with their work life balance

Work Life Balance

A Day in the Life

JetBlue Airways employees never get valuable feedback on how to improve at work

Feedback

A Day in the Life

61% of JetBlue Airways employees call their work environment negative

Environment

Joining JetBlue Airways - Employee Onboarding

The prevailing opinion from employees about joining JetBlue Airways is that the company was prepared on their first day. JetBlue Airways employees concluded that their overall onboarding experience was positive. 47% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

JetBlue Airways Employee Onboarding

JetBlue Airways KPIs and OKRs

At JetBlue Airways 33% of employees think their department KPIs and OKRs are clear. Employees’ understanding of JetBlue Airways' KPIs and OKRs is essential for its success. Out of 25 JetBlue Airways employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 5 have said yes.

Answer	Percent
Yes	20%
No	80%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	33%
No	67%

Are the KPIs/OKRs for your department clear?

JetBlue Airways KPIs & OKRs

JetBlue Airways CEO & Leadership

JetBlue Airways CEO - Robin Hayes

49 /100

Robin’s approval rate is lower compared to CEOs at similar sized companies, putting Robin in the Bottom 5% of all CEOs of similar-sized companies on Comparably, and in the Bottom 5% compared to CEOs of all other companies in New York. Robin Hayes’s employees rank JetBlue Airways in the Bottom 15% for Outlook, in the Bottom 15% for Team, and in the Bottom 10% for Environment. Hayes is generally unpopular with JetBlue Airways employees, but ranks especially low with employees identified with Other ethnicities, and by Native American employees and employees in the Operations department. However, employees in the IT department have a slightly more favorable view of the CEO. When compared to JetBlue Airways’s competitors, Robin Hayes ranks below both American Airlines CEO Robert Isom and United Airlines CEO Scott Kirby.

JetBlue Airways Leadership

The JetBlue Airways Executive Team is rated a “F” and led by CEO Robin Hayes, CFO - Interim , Senior Vice President and Treasurer James Leddy, and EVP - Chief People Officer Michael Elliott

Explore JetBlue Airways Leadership Team

JetBlue Airways Salaries

How much does JetBlue Airways pay?

How much do people at JetBlue Airways get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at JetBlue Airways is $123,604, or $59 per hour, while the estimated median salary is $123,486, or $59 per hour.

At JetBlue Airways, the highest paid job is a Director of Sales at $234,064 annually and the lowest is an Admin Assistant at $48,809 annually. Average JetBlue Airways salaries by department include: IT at $116,457, Customer Support at $131,489, Admin at $61,683, and Legal at $110,851. Half of JetBlue Airways salaries are above $123,486.

354 employees at JetBlue Airways rank their Compensation in the Bottom 5% of similar sized companies in the US (based on 1097 ratings) while 348 employees at JetBlue Airways rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 367 ratings).

Salaries contributed from JetBlue Airways employees include job titles like DevOps, Operations Manager, IT Manager, and Project Manager. Comparably data has a total of 4 salary records from JetBlue Airways employees.

Last updated months ago.

JetBlue Airways Salary Range Histogram
Summary	Salary Range	Percentile
1st Percentile $73k	$73k	1st Percentile
17th Percentile $97k	$97k	17th Percentile
33rd Percentile $121k	$121k	33rd Percentile
50th Percentile $174k	$174k	50th Percentile
67th Percentile $222k	$222k	67th Percentile
83rd Percentile $268k	$268k	83rd Percentile
100th Percentile $277k	$277k	100th Percentile

$123,604^*

Average Compensation

$123,486^*

Median Compensation

^* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

JetBlue Airways Salaries by City

New York

JetBlue Airways Salaries by Department

Explore JetBlue Airways Salaries

Diversity & Inclusion at JetBlue Airways

Diverse employees at JetBlue Airways score the company 52/100 across various culture categories, placing JetBlue Airways in the Bottom 15% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at JetBlue Airways across various culture dimensions.

Here at JetBlue, diversity goes beyond ethnicity, race and geography. Integrity is one of our values, after all, and we celebrate all our differences, whether they relate to our backgrounds, ages and abilities, our approaches or our gender identities. Every day we live our mission to inspire humanity as a leader in inclusion. JetBlue is a proud, equal opportunity employer—not only because it’s the right thing to do, but because we think it’s more fun that way, too.

Ranked Culture the Highest

Women 90/100

Tenure - 1 to 2 Years

Men 63/100

Tenure - Less Than 1 Year

Diverse Employees 79/100

Department - Customer Support

Ranked Culture the Lowest

Women 50/100

Department - Operations

Men 37/100

Department - Engineering

Diverse Employees 41/100

Department - Engineering

Explore JetBlue Airways Diversity & Inclusion

JetBlue Airways Perks & Benefits

Health & Wellness

Health Insurance

Paid Time Off

PTO / Vacation Policy

Explore JetBlue Airways Perks and Benefits

JetBlue Airways PTO

JetBlue Airways' PTO and Vacation policy typically gives 10-15 days off a year with 60% of employees expected to be work free while out of office. Paid Time Off is JetBlue Airways' 2nd most important benefit besides Healthcare when ranked by employees, with 31% of employees saying it is the most important benefit. JetBlue Airways' benefits and PTO Package averages to represent a less than $500 cash value per month.

Answer	Percent
Flex Time	7%
Vacation Policy	31%
Office Meals	8%
401k Contribution	54%
Childcare	0%

Other than healthcare, which of the following benefits is most important to you?

Answer	Percent
Yes	40%
No	60%

Does your boss expect you to work when you're on vacation?

Answer	Percent
$2500+/mo	22%
$1500 - $2500/mo	11%
$1000 -$1500/mo	17%
$500 -$1000/mo	6%
Less than $500/mo	44%

What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

JetBlue Airways PTO Policy

JetBlue Airways Careers

JetBlue Airways Jobs

No Recent Jobs found for JetBlue Airways on Comparably

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H1B Visa

In 2019, JetBlue Airways applied for 27 H1B visas. Of the work permits applied for, 81% were approved.

Work Permit Application Outcome

JetBlue Airways has a total of 14870 employees

Total Applied

H1B Applications Outcome

81% Granted (22 out of 27)
15% Denied (4 out of 27)
0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 27)
4% Certified-Withdrawn Application was approved but later withdrawn by employer (1 out of 27)

This data was calculated using publicly sourced data from OFLC Performance Data

Let JetBlue Airways Know You Want To Work There

Overview of Candidates Interested in JetBlue Airways on Comparably

Candidates By Department

	All Industries	36%
	Marketing	18%
	Sales	9%
	Customer Support	9%
	Engineering	9%
	Other	18%

Candidates By Location

	New York City	27%
	Dallas	18%
	Gresham	9%
	Boston	9%
	Keaau	9%
	Other	27%

JetBlue Airways Internship Program

JET SUMMER INTERN: The JET Summer Internship is a 10-week full-time program between June to August, designed for matriculating undergraduate or graduate students with at least one year before graduation.

JET INTERN: The JET Internship is a 6-12 month internship designed for matriculating or matriculated undergraduate or graduate students. The availability and start date depends on business needs, and positions can be full-time or part-time.

JET GRADUATE ROTATIONAL: The JET Graduate Rotational is a 24-month program designed for those who have recently completed a master’s degree. Participants will spend 3-6 months rotating through different areas of the business including airport operations, finance, marketing and more.

How difficult is it to get an internship at JetBlue Airways?

Operations

Very Difficult7%

Somewhat Difficult14%

Not Difficult43%

Difficult0%

Does Not Offer Internships36%

Answered by 14 Operations Interns

Explore JetBlue Airways Internship Program

Frequently Asked Questions regarding JetBlue Airways

What is JetBlue Airways address?

JetBlue Airways location is at 27-01 Queens Plaza North

Who is the CEO of JetBlue Airways?

JetBlue Airways CEO is Robin Hayes, their score by employees is 49

What is JetBlue Airways eNPS?

The eNPS for JetBlue Airways is -42

What is JetBlue Airways revenue?

JetBlue Airways revenue is $7B

What is the salary for Customer Service Manager in JetBlue Airways?

Customer Service Manager average salary in the US is 75k

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