American Airlines Claimed Company

EMPLOYEE PARTICIPANTS: 673

TOTAL RATINGS: 5419

JetBlue Airways Claimed Company

EMPLOYEE PARTICIPANTS: 569

TOTAL RATINGS: 6687

American Airlines vs JetBlue Airways

Compare American Airlines versus JetBlue Airways for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 673 employees and customers of American Airlines and 569 employees and customers of JetBlue Airways.

American Airlines

American Airlines's brand is ranked #138 in the list of Global Top 1000 Brands, as rated by customers of American Airlines. Their current market cap is $11.95B.

JetBlue Airways

JetBlue Airways's brand is ranked #142 in the list of Global Top 1000 Brands, as rated by customers of JetBlue Airways. Their current market cap is $6.45B.

3.4/5

Product Quality

2.9/5

3.4/5

Pricing

2.8/5

3.4/5

Customer Service

2.7/5

NPS Score

48%	Promoters
16%	Passive
36%	Detractors

Net Promoter Score
Winner by 22

-10

NPS Score

38%	Promoters
14%	Passive
48%	Detractors

See how American Airlines compares to its competitors

See how JetBlue Airways compares to its competitors

Southwest Airlines

Delta Air Lines

United Airlines

Working at American Airlines vs Working at JetBlue Airways

64 / 100

CEO Rating
Winner by 15%

Robin Hayes

49 / 100

CEO Rating

American Airlines

American Airlines doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

JetBlue Airways

Employees at JetBlue Airways rate their CEO, Robin Hayes, 49/100. This score is 15% lower than the scores of American Airlines' CEO, Robert Isom. Employees in the IT and Customer Support departments rate Robin Hayes the highest.

CEO Score 64

CEO Score

CEO Score 49

Overall Culture 62

Overall Culture

Overall Culture 49

-4

eNPS

-42

Gender Score 65

Gender Score

Gender Score 65

Diversity Score 63

Diversity Score

Diversity Score 52

Perk And Benefits 67

Perk And Benefits

Perk And Benefits 38

Professional Dev. 42

Professional Dev.

Professional Dev. 36

Overall Culture at American Airlines vs JetBlue Airways

/ 100

American Airlines

Employees at American Airlines rate their Overall Culture a 62/100, with Marketing and IT as the two departments that rate their experience the highest.

Overall Culture
Winner by 13%

/ 100

JetBlue Airways

Employees at JetBlue Airways rate their Overall Culture a /100, with Customer Support and IT as the two departments that rate their experience the highest.

American Airlines62
JetBlue Airways

Employee Net Promoter Score at American Airlines vs JetBlue Airways

-4

eNPS

American Airlines

195 Promoters 39%

88 Passives 18%

211 Detractors 43%

Employee Net Promoter Score
Winner by 38%

-42

eNPS

JetBlue Airways

106 Promoters 24%

43 Passives 10%

295 Detractors 66%

American Airlines-4
JetBlue Airways-44

Gender Score at American Airlines vs JetBlue Airways

/ 100

American Airlines

Employees at American Airlines rate their Gender Score a 65/100, with IT and Marketing as the two departments that rate their experience the highest.

Tied

/ 100

JetBlue Airways

Employees at JetBlue Airways rate their Gender Score a /100, with Customer Support and IT as the two departments that rate their experience the highest.

Tied

American Airlines
JetBlue Airways65

Diversity Score at American Airlines vs JetBlue Airways

/ 100

American Airlines

Employees at American Airlines rate their Diversity Score a 63/100, with IT and Admin as the two departments that rate their experience the highest.

Diversity Score
Winner by 11%

/ 100

JetBlue Airways

Employees at JetBlue Airways rate their Diversity Score a /100, with Customer Support and Customer Success as the two departments that rate their experience the highest.

American Airlines63
JetBlue Airways

Perk and Benefits Score at American Airlines vs JetBlue Airways

/ 100

American Airlines

Employees at American Airlines rate their Perk and Benefits Score a 67/100, with IT and Customer Support as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 29%

/ 100

JetBlue Airways

Employees at JetBlue Airways rate their Perk and Benefits Score a /100, with IT and Customer Support as the two departments that rate their experience the highest.

American Airlines67
JetBlue Airways38

Professional Development Score at American Airlines vs JetBlue Airways

/ 100

American Airlines

Employees at American Airlines rate their Professional Development Score a 42/100, with IT and Customer Support as the two departments that rate their experience the highest.

Professional Development Score
Winner by 6%

/ 100

JetBlue Airways

Employees at JetBlue Airways rate their Professional Development Score a /100, with Operations as the department that rate their experience the highest.

American Airlines
JetBlue Airways36

Leadership Culture Ratings vs JetBlue Airways

American Airlines

59 / 100

Leadership Culture Ratings vs JetBlue Airways
Winner by 14%

JetBlue Airways

45 / 100

American Airlines rates % higher than JetBlue Airways on Leadership Culture Ratings vs JetBlue Airways Ratings based on looking at 2704 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's goals clear, and are you invested in them?" and "What does the leadership team need to get better at?".

American Airlines59
JetBlue Airways45

Compensation Culture Ratings vs JetBlue Airways

American Airlines

59 / 100

Compensation Culture Ratings vs JetBlue Airways
Winner by 23%

JetBlue Airways

36 / 100

American Airlines rates % higher than JetBlue Airways on Compensation Culture Ratings vs JetBlue Airways Ratings based on looking at 1914 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get a raise?" and "Why do you feel undervalued and what would make you feel better about your compensation?".

American Airlines59
JetBlue Airways35

Team Culture Ratings vs JetBlue Airways

American Airlines

65 / 100

Team Culture Ratings vs JetBlue Airways
Winner by 6%

JetBlue Airways

59 / 100

American Airlines rates % higher than JetBlue Airways on Team Culture Ratings vs JetBlue Airways Ratings based on looking at 1737 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "What do your coworkers need to improve and how could you work together better?".

American Airlines65
JetBlue Airways59

Environment Culture Ratings vs JetBlue Airways

American Airlines

64 / 100

Environment Culture Ratings vs JetBlue Airways
Winner by 9%

JetBlue Airways

55 / 100

American Airlines rates % higher than JetBlue Airways on Environment Culture Ratings vs JetBlue Airways Ratings based on looking at 1693 ratings from employees of the two companies. Ratings come from the answers to questions like "What % of the time are you bored at work?" and "Is your work environment positive or negative?".

American Airlines64
JetBlue Airways54

Sentiment Culture Ratings vs JetBlue Airways

American Airlines

65 / 100

Sentiment Culture Ratings vs JetBlue Airways
Winner by 11%

JetBlue Airways

54 / 100

American Airlines rates % higher than JetBlue Airways on Sentiment Culture Ratings vs JetBlue Airways Ratings based on looking at 2199 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "How do your customers perceive your company?".

American Airlines65
JetBlue Airways