American Airlines vs Southwest Airlines | Comparably
Comparably
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American Airlines Claimed Company
EMPLOYEE
PARTICIPANTS
666
TOTAL
RATINGS
5373
Southwest Airlines Claimed Company
EMPLOYEE
PARTICIPANTS
592
TOTAL
RATINGS
5330

American Airlines vs Southwest Airlines

Compare American Airlines versus Southwest Airlines for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 666 employees and customers of American Airlines and 592 employees and customers of Southwest Airlines.

American Airlines

American Airlines's brand is ranked #138 in the list of Global Top 1000 Brands, as rated by customers of American Airlines. Their current market cap is $11.95B.

Southwest Airlines

Southwest Airlines's brand is ranked #24 in the list of Global Top 100 Brands, as rated by customers of Southwest Airlines. Their current market cap is $31.19B.

3.4/5
Product Quality
4.1/5
3.4/5
Pricing
4/5
3.4/5
Customer Service
4.1/5
13
NPS Score
48%Promoters
17%Passive
35%Detractors
47
NPS Score
66%Promoters
15%Passive
19%Detractors

Net Promoter Score
Winner by 34

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Working at American Airlines vs Working at Southwest Airlines

Robert Isom American Airlines' CEO
64 / 100

CEO Rating

Robert E. Jordan Southwest Airlines' CEO
Robert E. Jordan
79 / 100

CEO Rating
Winner by 15%

American Airlines

American Airlines doesn't have enough ratings to calculate the Team Culture Ratings.

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Southwest Airlines

Employees at Southwest Airlines rate their CEO, Robert E. Jordan, 79/100. This score is 15% higher than the scores of American Airlines' CEO, Robert Isom. Employees in the HR and Marketing departments rate Robert E. Jordan the highest.

CEO Score 64
CEO Score
CEO Score 79
Overall Culture 62
Overall Culture
Overall Culture 78
-4
eNPS
45
Gender Score 65
Gender Score
Gender Score 81
Diversity Score 63
Diversity Score
Diversity Score 73
Perk And Benefits 67
Perk And Benefits
Perk And Benefits 85
Professional Dev. 42
Professional Dev.
Professional Dev. 63

Overall Culture at American Airlines vs Southwest Airlines

62
/ 100
American Airlines

Employees at American Airlines rate their Overall Culture a 62/100, with Marketing and IT as the two departments that rate their experience the highest.

78
/ 100
Southwest Airlines

Employees at Southwest Airlines rate their Overall Culture a /100, with Finance and Marketing as the two departments that rate their experience the highest.

Overall Culture
Winner by 16%

  • American Airlines
  • Southwest Airlines78

Employee Net Promoter Score at American Airlines vs Southwest Airlines

-4
eNPS
American Airlines
192 Promoters 39%
87 Passives 18%
210 Detractors 43%
45
eNPS
Southwest Airlines
297 Promoters 67%
51 Passives 11%
98 Detractors 22%

Employee Net Promoter Score
Winner by %

  • American Airlines
  • Southwest Airlines44

Gender Score at American Airlines vs Southwest Airlines

65
/ 100
American Airlines

Employees at American Airlines rate their Gender Score a 65/100, with IT and Marketing as the two departments that rate their experience the highest.

81
/ 100
Southwest Airlines

Employees at Southwest Airlines rate their Gender Score a /100, with HR and Marketing as the two departments that rate their experience the highest.

Gender Score
Winner by 16%

  • American Airlines
  • Southwest Airlines81

Diversity Score at American Airlines vs Southwest Airlines

63
/ 100
American Airlines

Employees at American Airlines rate their Diversity Score a 63/100, with IT and Admin as the two departments that rate their experience the highest.

73
/ 100
Southwest Airlines

Employees at Southwest Airlines rate their Diversity Score a /100, with Operations and Customer Support as the two departments that rate their experience the highest.

Diversity Score
Winner by 10%

  • American Airlines
  • Southwest Airlines73

Perk and Benefits Score at American Airlines vs Southwest Airlines

67
/ 100
American Airlines

Employees at American Airlines rate their Perk and Benefits Score a 67/100, with IT and Customer Support as the two departments that rate their experience the highest.

85
/ 100
Southwest Airlines

Employees at Southwest Airlines rate their Perk and Benefits Score a /100, with Marketing and Admin as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 18%

  • American Airlines
  • Southwest Airlines86

Professional Development Score at American Airlines vs Southwest Airlines

42
/ 100
American Airlines

Employees at American Airlines rate their Professional Development Score a 42/100, with IT and Customer Support as the two departments that rate their experience the highest.

63
/ 100
Southwest Airlines

Employees at Southwest Airlines rate their Professional Development Score a /100, with Customer Support and IT as the two departments that rate their experience the highest.

Professional Development Score
Winner by 21%

  • American Airlines
  • Southwest Airlines62

Leadership Culture Ratings vs Southwest Airlines

American Airlines
59 / 100
Southwest Airlines
77 / 100

American Airlines rates % lower than Southwest Airlines on Leadership Culture Ratings vs Southwest Airlines Ratings based on looking at 2420 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your CEO?" and "How would you rate your manager?".

  • American Airlines
  • Southwest Airlines77

Compensation Culture Ratings vs Southwest Airlines

American Airlines
59 / 100
Southwest Airlines
78 / 100

American Airlines rates % lower than Southwest Airlines on Compensation Culture Ratings vs Southwest Airlines Ratings based on looking at 1641 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "Do you believe you're paid fairly?".

  • American Airlines
  • Southwest Airlines78

Team Culture Ratings vs Southwest Airlines

American Airlines
65 / 100
Southwest Airlines
81 / 100

American Airlines rates % lower than Southwest Airlines on Team Culture Ratings vs Southwest Airlines Ratings based on looking at 1425 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "What do your coworkers need to improve and how could you work together better?".

  • American Airlines
  • Southwest Airlines81

Environment Culture Ratings vs Southwest Airlines

American Airlines
64 / 100
Southwest Airlines
74 / 100

American Airlines rates % lower than Southwest Airlines on Environment Culture Ratings vs Southwest Airlines Ratings based on looking at 1342 ratings from employees of the two companies. Ratings come from the answers to questions like "Does someone you work with closely, make you want to quit your job?" and "What's the work pace at your company?".

  • American Airlines
  • Southwest Airlines74

Sentiment Culture Ratings vs Southwest Airlines

American Airlines
65 / 100
Southwest Airlines
81 / 100

American Airlines rates % lower than Southwest Airlines on Sentiment Culture Ratings vs Southwest Airlines Ratings based on looking at 1977 ratings from employees of the two companies. Ratings come from the answers to questions like "What makes you most happy at work?" and "How confident are you about the future success of your company?".

  • American Airlines
  • Southwest Airlines81

See how American Airlines compares to its competitors