American Airlines vs Southwest Airlines | Comparably
Comparably
Profile Image
VS
Profile Image
American Airlines Claimed Company
EMPLOYEE
PARTICIPANTS
673
TOTAL
RATINGS
5419
Southwest Airlines Claimed Company
EMPLOYEE
PARTICIPANTS
595
TOTAL
RATINGS
5337

American Airlines vs Southwest Airlines

Compare American Airlines versus Southwest Airlines for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 673 employees and customers of American Airlines and 595 employees and customers of Southwest Airlines.

American Airlines

American Airlines's brand is ranked #138 in the list of Global Top 1000 Brands, as rated by customers of American Airlines. Their current market cap is $11.95B.

Southwest Airlines

Southwest Airlines's brand is ranked #24 in the list of Global Top 100 Brands, as rated by customers of Southwest Airlines. Their current market cap is $31.19B.

3.4/5
Product Quality
4.1/5
3.4/5
Pricing
4/5
3.4/5
Customer Service
4.1/5
12
NPS Score
48%Promoters
16%Passive
36%Detractors
47
NPS Score
66%Promoters
15%Passive
19%Detractors

Net Promoter Score
Winner by 35

See how American Airlines compares to its competitors

Delta Air Lines
Spirit Airlines
United Airlines
Air France-KLM

See how Southwest Airlines compares to its competitors

Cape Air
Delta Air Lines
Frontier Airlines
Spirit Airlines
United Airlines
Air France-KLM

Working at American Airlines vs Working at Southwest Airlines

Robert Isom American Airlines' CEO
64 / 100

CEO Rating

Robert E. Jordan Southwest Airlines' CEO
Robert E. Jordan
79 / 100

CEO Rating
Winner by 15%

American Airlines

American Airlines doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Southwest Airlines

Employees at Southwest Airlines rate their CEO, Robert E. Jordan, 79/100. This score is 15% higher than the scores of American Airlines' CEO, Robert Isom. Employees in the HR and Marketing departments rate Robert E. Jordan the highest.

CEO Score 64
CEO Score
CEO Score 79
Overall Culture 62
Overall Culture
Overall Culture 78
-4
eNPS
45
Gender Score 65
Gender Score
Gender Score 81
Diversity Score 63
Diversity Score
Diversity Score 73
Perk And Benefits 67
Perk And Benefits
Perk And Benefits 85
Professional Dev. 42
Professional Dev.
Professional Dev. 63

Overall Culture at American Airlines vs Southwest Airlines

62
/ 100
American Airlines

Employees at American Airlines rate their Overall Culture a 62/100, with Marketing and IT as the two departments that rate their experience the highest.

78
/ 100
Southwest Airlines

Employees at Southwest Airlines rate their Overall Culture a /100, with Finance and Marketing as the two departments that rate their experience the highest.

Overall Culture
Winner by 16%

  • American Airlines62
  • Southwest Airlines

Employee Net Promoter Score at American Airlines vs Southwest Airlines

-4
eNPS
American Airlines
195 Promoters 39%
88 Passives 18%
211 Detractors 43%
45
eNPS
Southwest Airlines
298 Promoters 67%
51 Passives 11%
99 Detractors 22%

Employee Net Promoter Score
Winner by %

  • American Airlines-4
  • Southwest Airlines

Gender Score at American Airlines vs Southwest Airlines

65
/ 100
American Airlines

Employees at American Airlines rate their Gender Score a 65/100, with IT and Marketing as the two departments that rate their experience the highest.

81
/ 100
Southwest Airlines

Employees at Southwest Airlines rate their Gender Score a /100, with HR and Marketing as the two departments that rate their experience the highest.

Gender Score
Winner by 16%

  • American Airlines
  • Southwest Airlines81

Diversity Score at American Airlines vs Southwest Airlines

63
/ 100
American Airlines

Employees at American Airlines rate their Diversity Score a 63/100, with IT and Admin as the two departments that rate their experience the highest.

73
/ 100
Southwest Airlines

Employees at Southwest Airlines rate their Diversity Score a /100, with Operations and Customer Support as the two departments that rate their experience the highest.

Diversity Score
Winner by 10%

  • American Airlines63
  • Southwest Airlines

Perk and Benefits Score at American Airlines vs Southwest Airlines

67
/ 100
American Airlines

Employees at American Airlines rate their Perk and Benefits Score a 67/100, with IT and Customer Support as the two departments that rate their experience the highest.

85
/ 100
Southwest Airlines

Employees at Southwest Airlines rate their Perk and Benefits Score a /100, with Marketing and Admin as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 18%

  • American Airlines67
  • Southwest Airlines

Professional Development Score at American Airlines vs Southwest Airlines

42
/ 100
American Airlines

Employees at American Airlines rate their Professional Development Score a 42/100, with IT and Customer Support as the two departments that rate their experience the highest.

63
/ 100
Southwest Airlines

Employees at Southwest Airlines rate their Professional Development Score a /100, with Customer Support and IT as the two departments that rate their experience the highest.

Professional Development Score
Winner by 21%

  • American Airlines41
  • Southwest Airlines

Leadership Culture Ratings vs Southwest Airlines

American Airlines
59 / 100
Southwest Airlines
77 / 100

American Airlines rates % lower than Southwest Airlines on Leadership Culture Ratings vs Southwest Airlines Ratings based on looking at 2437 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you feel comfortable giving your boss negative feedback?" and "Do Your Company Leaders Do What They Should to Retain You as an Employee?".

  • American Airlines59
  • Southwest Airlines

Compensation Culture Ratings vs Southwest Airlines

American Airlines
59 / 100
Southwest Airlines
78 / 100

American Airlines rates % lower than Southwest Airlines on Compensation Culture Ratings vs Southwest Airlines Ratings based on looking at 1644 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you believe you're paid fairly?" and "Does your company give annual bonuses?".

  • American Airlines59
  • Southwest Airlines

Team Culture Ratings vs Southwest Airlines

American Airlines
65 / 100
Southwest Airlines
81 / 100

American Airlines rates % lower than Southwest Airlines on Team Culture Ratings vs Southwest Airlines Ratings based on looking at 1428 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "How would you rate the quality of your coworkers?".

  • American Airlines65
  • Southwest Airlines

Environment Culture Ratings vs Southwest Airlines

American Airlines
64 / 100
Southwest Airlines
74 / 100

American Airlines rates % lower than Southwest Airlines on Environment Culture Ratings vs Southwest Airlines Ratings based on looking at 1345 ratings from employees of the two companies. Ratings come from the answers to questions like "What needs to change to make the company culture better?" and "On average, how many hours do you work a day?".

  • American Airlines64
  • Southwest Airlines

Sentiment Culture Ratings vs Southwest Airlines

American Airlines
65 / 100
Southwest Airlines
81 / 100

American Airlines rates % lower than Southwest Airlines on Sentiment Culture Ratings vs Southwest Airlines Ratings based on looking at 1988 ratings from employees of the two companies. Ratings come from the answers to questions like "What do you like best about your company?" and "How do your customers perceive your company?".

  • American Airlines65
  • Southwest Airlines

See how American Airlines compares to its competitors

See how Southwest Airlines compares to its competitors