Delta Air Lines Claimed Company

EMPLOYEE PARTICIPANTS: 1301

TOTAL RATINGS: 11100

Southwest Airlines Claimed Company

EMPLOYEE PARTICIPANTS: 582

TOTAL RATINGS: 5256

Delta Air Lines vs Southwest Airlines

Compare Delta Air Lines versus Southwest Airlines for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 1301 employees and customers of Delta Air Lines and 582 employees and customers of Southwest Airlines.

Delta Air Lines

Delta Air Lines's brand is ranked #21 in the list of Global Top 100 Brands, as rated by customers of Delta Air Lines. Their current market cap is $31.16B.

Southwest Airlines

Southwest Airlines's brand is ranked #24 in the list of Global Top 100 Brands, as rated by customers of Southwest Airlines. Their current market cap is $31.19B.

4.1/5

Product Quality

4.1/5

3.9/5

Pricing

4/5

Customer Service

4.1/5

NPS Score

64%	Promoters
15%	Passive
21%	Detractors

NPS Score

66%	Promoters
15%	Passive
19%	Detractors

Net Promoter Score
Winner by 4

See how Delta Air Lines compares to its competitors

See how Southwest Airlines compares to its competitors

Working at Delta Air Lines vs Working at Southwest Airlines

82 / 100

CEO Rating
Winner by 2%

Robert E. Jordan

80 / 100

CEO Rating

Delta Air Lines

Delta Air Lines doesn't have enough ratings to calculate the Team Culture Ratings.

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Southwest Airlines

Employees at Southwest Airlines rate their CEO, Robert E. Jordan, 80/100. This score is 2% lower than the scores of Delta Air Lines' CEO, Ed Bastian. Employees in the HR and Marketing departments rate Robert E. Jordan the highest.

CEO Score 82

CEO Score

CEO Score 80

Overall Culture 77

Overall Culture

Overall Culture 78

eNPS

Gender Score 81

Gender Score

Gender Score 81

Diversity Score 78

Diversity Score

Diversity Score 73

Perk And Benefits 76

Perk And Benefits

Perk And Benefits 85

Professional Dev. 50

Professional Dev.

Professional Dev. 61

Overall Culture at Delta Air Lines vs Southwest Airlines

/ 100

Delta Air Lines

Employees at Delta Air Lines rate their Overall Culture a 77/100, with Finance and Marketing as the two departments that rate their experience the highest.

/ 100

Southwest Airlines

Employees at Southwest Airlines rate their Overall Culture a /100, with Finance and Marketing as the two departments that rate their experience the highest.

Overall Culture
Winner by 1%

Delta Air Lines
Southwest Airlines78

Employee Net Promoter Score at Delta Air Lines vs Southwest Airlines

eNPS

Delta Air Lines

648 Promoters 67%

103 Passives 11%

216 Detractors 22%

Employee Net Promoter Score
Winner by 1%

eNPS

Southwest Airlines

292 Promoters 66%

51 Passives 12%

94 Detractors 22%

Delta Air Lines
Southwest Airlines44

Gender Score at Delta Air Lines vs Southwest Airlines

/ 100

Delta Air Lines

Employees at Delta Air Lines rate their Gender Score a 81/100, with Sales and IT as the two departments that rate their experience the highest.

Tied

/ 100

Southwest Airlines

Employees at Southwest Airlines rate their Gender Score a /100, with HR and Marketing as the two departments that rate their experience the highest.

Tied

Delta Air Lines
Southwest Airlines81

Diversity Score at Delta Air Lines vs Southwest Airlines

/ 100

Delta Air Lines

Employees at Delta Air Lines rate their Diversity Score a 78/100, with Marketing and Sales as the two departments that rate their experience the highest.

Diversity Score
Winner by 5%

/ 100

Southwest Airlines

Employees at Southwest Airlines rate their Diversity Score a /100, with Operations and Customer Support as the two departments that rate their experience the highest.

Delta Air Lines
Southwest Airlines73

Perk and Benefits Score at Delta Air Lines vs Southwest Airlines

/ 100

Delta Air Lines

Employees at Delta Air Lines rate their Perk and Benefits Score a 76/100, with Finance and Sales as the two departments that rate their experience the highest.

/ 100

Southwest Airlines

Employees at Southwest Airlines rate their Perk and Benefits Score a /100, with Marketing and Admin as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 9%

Delta Air Lines76
Southwest Airlines

Professional Development Score at Delta Air Lines vs Southwest Airlines

/ 100

Delta Air Lines

Employees at Delta Air Lines rate their Professional Development Score a 50/100, with Customer Support and Operations as the two departments that rate their experience the highest.

/ 100

Southwest Airlines

Employees at Southwest Airlines rate their Professional Development Score a /100, with Customer Support and IT as the two departments that rate their experience the highest.

Professional Development Score
Winner by 11%

Delta Air Lines
Southwest Airlines61

Leadership Culture Ratings vs Southwest Airlines

Delta Air Lines rates % lower than Southwest Airlines on Leadership Culture Ratings vs Southwest Airlines Ratings based on looking at 3705 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your manager seem to care about you as a person?" and "What does the leadership team need to get better at?".

Delta Air Lines
Southwest Airlines78

Compensation Culture Ratings vs Southwest Airlines

Delta Air Lines rates % lower than Southwest Airlines on Compensation Culture Ratings vs Southwest Airlines Ratings based on looking at 2640 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your company give annual bonuses?" and "How often do you get a raise?".

Delta Air Lines
Southwest Airlines78

Team Culture Ratings vs Southwest Airlines

Delta Air Lines

82 / 100

Team Culture Ratings vs Southwest Airlines
Winner by 1%

Southwest Airlines

81 / 100

Delta Air Lines rates % higher than Southwest Airlines on Team Culture Ratings vs Southwest Airlines Ratings based on looking at 2287 ratings from employees of the two companies. Ratings come from the answers to questions like "What do your coworkers need to improve and how could you work together better?" and "Do you look forward to interacting with your coworkers?".

Delta Air Lines82
Southwest Airlines

Environment Culture Ratings vs Southwest Airlines

Delta Air Lines rates % lower than Southwest Airlines on Environment Culture Ratings vs Southwest Airlines Ratings based on looking at 2181 ratings from employees of the two companies. Ratings come from the answers to questions like "What's the work pace at your company?" and "What is most positive about the culture and environment at your company?".

Delta Air Lines
Southwest Airlines74

Sentiment Culture Ratings vs Southwest Airlines

Tied

Delta Air Lines tied with Southwest Airlines on Sentiment Culture Ratings vs Southwest Airlines Ratings based on looking at 3129 ratings from employees of the two companies. Ratings come from the answers to questions like "How confident are you about the future success of your company?" and "How do your customers perceive your company?".

Delta Air Lines
Southwest Airlines82