Southwest Airlines vs United Airlines | Comparably
Comparably
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VS
Southwest Airlines Claimed Company
EMPLOYEE
PARTICIPANTS
582
TOTAL
RATINGS
5256
United Airlines Claimed Company
EMPLOYEE
PARTICIPANTS
584
TOTAL
RATINGS
4782

Southwest Airlines vs United Airlines

Compare Southwest Airlines versus United Airlines for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 582 employees and customers of Southwest Airlines and 584 employees and customers of United Airlines.

Southwest Airlines

Southwest Airlines's brand is ranked #24 in the list of Global Top 100 Brands, as rated by customers of Southwest Airlines. Their current market cap is $31.19B.

United Airlines

United Airlines's brand is ranked #144 in the list of Global Top 1000 Brands, as rated by customers of United Airlines. Their current market cap is $18.71B.

4.1/5
Product Quality
3.2/5
4/5
Pricing
3.1/5
4.1/5
Customer Service
3.1/5
47
NPS Score
66%Promoters
15%Passive
19%Detractors

Net Promoter Score
Winner by 42

5
NPS Score
45%Promoters
15%Passive
40%Detractors

See how Southwest Airlines compares to its competitors

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Working at Southwest Airlines vs Working at United Airlines

Robert E. Jordan Southwest Airlines' CEO
80 / 100

CEO Rating
Winner by 12%

Scott Kirby United Airlines' CEO
Scott Kirby
68 / 100

CEO Rating

Southwest Airlines

Southwest Airlines doesn't have enough ratings to calculate the Team Culture Ratings.

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United Airlines

Employees at United Airlines rate their CEO, Scott Kirby, 68/100. This score is 12% lower than the scores of Southwest Airlines' CEO, Robert E. Jordan. Employees in the IT and Sales departments rate Scott Kirby the highest.

CEO Score 80
CEO Score
CEO Score 68
Overall Culture 78
Overall Culture
Overall Culture 66
44
eNPS
7
Gender Score 81
Gender Score
Gender Score 65
Diversity Score 73
Diversity Score
Diversity Score 63
Perk And Benefits 85
Perk And Benefits
Perk And Benefits 66
Professional Dev. 61
Professional Dev.
Professional Dev. 53

Overall Culture at Southwest Airlines vs United Airlines

78
/ 100
Southwest Airlines

Employees at Southwest Airlines rate their Overall Culture a 78/100, with Finance and Marketing as the two departments that rate their experience the highest.

Overall Culture
Winner by 12%

66
/ 100
United Airlines

Employees at United Airlines rate their Overall Culture a /100, with IT and Operations as the two departments that rate their experience the highest.

  • Southwest Airlines78
  • United Airlines66

Employee Net Promoter Score at Southwest Airlines vs United Airlines

44
eNPS
Southwest Airlines
292 Promoters 66%
51 Passives 12%
94 Detractors 22%

Employee Net Promoter Score
Winner by 37%

7
eNPS
United Airlines
187 Promoters 44%
78 Passives 19%
153 Detractors 37%
  • Southwest Airlines44
  • United Airlines7

Gender Score at Southwest Airlines vs United Airlines

81
/ 100
Southwest Airlines

Employees at Southwest Airlines rate their Gender Score a 81/100, with HR and Marketing as the two departments that rate their experience the highest.

Gender Score
Winner by 16%

65
/ 100
United Airlines

Employees at United Airlines rate their Gender Score a /100, with Operations and IT as the two departments that rate their experience the highest.

  • Southwest Airlines81
  • United Airlines

Diversity Score at Southwest Airlines vs United Airlines

73
/ 100
Southwest Airlines

Employees at Southwest Airlines rate their Diversity Score a 73/100, with Operations and Customer Support as the two departments that rate their experience the highest.

Diversity Score
Winner by 10%

63
/ 100
United Airlines

Employees at United Airlines rate their Diversity Score a /100, with IT and Customer Support as the two departments that rate their experience the highest.

  • Southwest Airlines73
  • United Airlines

Perk and Benefits Score at Southwest Airlines vs United Airlines

85
/ 100
Southwest Airlines

Employees at Southwest Airlines rate their Perk and Benefits Score a 85/100, with Marketing and Admin as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 19%

66
/ 100
United Airlines

Employees at United Airlines rate their Perk and Benefits Score a /100, with Operations and Marketing as the two departments that rate their experience the highest.

  • Southwest Airlines
  • United Airlines66

Professional Development Score at Southwest Airlines vs United Airlines

61
/ 100
Southwest Airlines

Employees at Southwest Airlines rate their Professional Development Score a 61/100, with Customer Support and IT as the two departments that rate their experience the highest.

Professional Development Score
Winner by 8%

53
/ 100
United Airlines

Employees at United Airlines rate their Professional Development Score a /100, with IT and Engineering as the two departments that rate their experience the highest.

  • Southwest Airlines61
  • United Airlines

Leadership Culture Ratings vs United Airlines

Southwest Airlines
78 / 100

Leadership Culture Ratings vs United Airlines
Winner by 13%

United Airlines
65 / 100

Southwest Airlines rates % higher than United Airlines on Leadership Culture Ratings vs United Airlines Ratings based on looking at 2318 ratings from employees of the two companies. Ratings come from the answers to questions like "What does the leadership team need to get better at?" and "Do you feel comfortable giving your boss negative feedback?".

  • Southwest Airlines78
  • United Airlines65

Compensation Culture Ratings vs United Airlines

Southwest Airlines
78 / 100

Compensation Culture Ratings vs United Airlines
Winner by 15%

United Airlines
63 / 100

Southwest Airlines rates % higher than United Airlines on Compensation Culture Ratings vs United Airlines Ratings based on looking at 1540 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "What is the best part about your compensation package?".

  • Southwest Airlines78
  • United Airlines63

Team Culture Ratings vs United Airlines

Southwest Airlines
81 / 100

Team Culture Ratings vs United Airlines
Winner by 12%

United Airlines
69 / 100

Southwest Airlines rates % higher than United Airlines on Team Culture Ratings vs United Airlines Ratings based on looking at 1335 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "Does Your Boss Hurt Your Company Culture?".

  • Southwest Airlines81
  • United Airlines

Environment Culture Ratings vs United Airlines

Southwest Airlines
74 / 100

Environment Culture Ratings vs United Airlines
Winner by 7%

United Airlines
67 / 100

Southwest Airlines rates % higher than United Airlines on Environment Culture Ratings vs United Airlines Ratings based on looking at 1273 ratings from employees of the two companies. Ratings come from the answers to questions like "On average, how many hours do you work a day?" and "What's the work pace at your company?".

  • Southwest Airlines
  • United Airlines67

Sentiment Culture Ratings vs United Airlines

Southwest Airlines
82 / 100

Sentiment Culture Ratings vs United Airlines
Winner by 11%

United Airlines
71 / 100

Southwest Airlines rates % higher than United Airlines on Sentiment Culture Ratings vs United Airlines Ratings based on looking at 1843 ratings from employees of the two companies. Ratings come from the answers to questions like "How confident are you about the future success of your company?" and "What makes you most happy at work?".

  • Southwest Airlines82
  • United Airlines71

See how Southwest Airlines compares to its competitors