12
NPS Score
VS
American Airlines Claimed Company
- EMPLOYEE
PARTICIPANTS - 667
- TOTAL
RATINGS
Delta Air Lines Claimed Company
- EMPLOYEE
PARTICIPANTS - 1321
- TOTAL
RATINGS
American Airlines vs Delta Air Lines
Compare American Airlines versus Delta Air Lines for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 667 employees and customers of American Airlines and 1321 employees and customers of Delta Air Lines.
American Airlines
American Airlines's brand is ranked #138 in the list of Global Top 1000 Brands, as rated by customers of American Airlines. Their current market cap is $11.95B.
Delta Air Lines
Delta Air Lines's brand is ranked #21 in the list of Global Top 100 Brands, as rated by customers of Delta Air Lines. Their current market cap is $31.16B.
3.4/5
Product Quality
4.1/5
3.4/5
Pricing
3.9/5
3.4/5
Customer Service
4/5
| 48% | Promoters |
|---|---|
| 16% | Passive |
| 36% | Detractors |
43
NPS Score
| 64% | Promoters |
|---|---|
| 15% | Passive |
| 21% | Detractors |
Net Promoter Score
Winner by 31
See how American Airlines compares to its competitors
See how Delta Air Lines compares to its competitors
Working at American Airlines vs Working at Delta Air Lines
64 / 100
CEO Rating
82 / 100
CEO Rating
Winner by 18%
American Airlines
American Airlines doesn't have enough ratings to calculate the Team Culture Ratings.
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Delta Air Lines
Employees at Delta Air Lines rate their CEO, Ed Bastian, 82/100. This score is 18% higher than the scores of American Airlines' CEO, Robert Isom. Employees in the Finance and Marketing departments rate Ed Bastian the highest.