American Airlines vs United Airlines | Comparably
Comparably
Profile Image
VS
American Airlines Claimed Company
EMPLOYEE
PARTICIPANTS
669
TOTAL
RATINGS
5381
United Airlines Claimed Company
EMPLOYEE
PARTICIPANTS
601
TOTAL
RATINGS
4868

American Airlines vs United Airlines

Compare American Airlines versus United Airlines for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 669 employees and customers of American Airlines and 601 employees and customers of United Airlines.

American Airlines

American Airlines's brand is ranked #138 in the list of Global Top 1000 Brands, as rated by customers of American Airlines. Their current market cap is $11.95B.

United Airlines

United Airlines's brand is ranked #144 in the list of Global Top 1000 Brands, as rated by customers of United Airlines. Their current market cap is $18.71B.

3.4/5
Product Quality
3.2/5
3.4/5
Pricing
3.1/5
3.4/5
Customer Service
3.1/5
12
NPS Score
48%Promoters
16%Passive
36%Detractors

Net Promoter Score
Winner by 8

4
NPS Score
44%Promoters
16%Passive
40%Detractors

See how American Airlines compares to its competitors

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Working at American Airlines vs Working at United Airlines

Robert Isom American Airlines' CEO
64 / 100

CEO Rating

Scott Kirby United Airlines' CEO
Scott Kirby
68 / 100

CEO Rating
Winner by 4%

American Airlines

American Airlines doesn't have enough ratings to calculate the Team Culture Ratings.

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United Airlines

Employees at United Airlines rate their CEO, Scott Kirby, 68/100. This score is 4% higher than the scores of American Airlines' CEO, Robert Isom. Employees in the IT and Sales departments rate Scott Kirby the highest.

CEO Score 64
CEO Score
CEO Score 68
Overall Culture 62
Overall Culture
Overall Culture 66
-4
eNPS
9
Gender Score 65
Gender Score
Gender Score 65
Diversity Score 63
Diversity Score
Diversity Score 63
Perk And Benefits 67
Perk And Benefits
Perk And Benefits 66
Professional Dev. 42
Professional Dev.
Professional Dev. 51

Overall Culture at American Airlines vs United Airlines

62
/ 100
American Airlines

Employees at American Airlines rate their Overall Culture a 62/100, with Marketing and IT as the two departments that rate their experience the highest.

66
/ 100
United Airlines

Employees at United Airlines rate their Overall Culture a /100, with IT and Operations as the two departments that rate their experience the highest.

Overall Culture
Winner by 4%

  • American Airlines62
  • United Airlines

Employee Net Promoter Score at American Airlines vs United Airlines

-4
eNPS
American Airlines
193 Promoters 39%
87 Passives 18%
211 Detractors 43%
9
eNPS
United Airlines
194 Promoters 45%
80 Passives 19%
157 Detractors 36%

Employee Net Promoter Score
Winner by %

  • American Airlines-4
  • United Airlines

Gender Score at American Airlines vs United Airlines

65
/ 100
American Airlines

Employees at American Airlines rate their Gender Score a 65/100, with IT and Marketing as the two departments that rate their experience the highest.

Tied

65
/ 100
United Airlines

Employees at United Airlines rate their Gender Score a /100, with Operations and IT as the two departments that rate their experience the highest.

Tied

  • American Airlines65
  • United Airlines

Diversity Score at American Airlines vs United Airlines

63
/ 100
American Airlines

Employees at American Airlines rate their Diversity Score a 63/100, with IT and Admin as the two departments that rate their experience the highest.

Tied

63
/ 100
United Airlines

Employees at United Airlines rate their Diversity Score a /100, with IT and Customer Support as the two departments that rate their experience the highest.

Tied

  • American Airlines63
  • United Airlines

Perk and Benefits Score at American Airlines vs United Airlines

67
/ 100
American Airlines

Employees at American Airlines rate their Perk and Benefits Score a 67/100, with IT and Customer Support as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 1%

66
/ 100
United Airlines

Employees at United Airlines rate their Perk and Benefits Score a /100, with Operations and Marketing as the two departments that rate their experience the highest.

  • American Airlines
  • United Airlines66

Professional Development Score at American Airlines vs United Airlines

42
/ 100
American Airlines

Employees at American Airlines rate their Professional Development Score a 42/100, with IT and Customer Support as the two departments that rate their experience the highest.

51
/ 100
United Airlines

Employees at United Airlines rate their Professional Development Score a /100, with IT and Engineering as the two departments that rate their experience the highest.

Professional Development Score
Winner by 9%

  • American Airlines
  • United Airlines51

Leadership Culture Ratings vs United Airlines

American Airlines
59 / 100
United Airlines
65 / 100

American Airlines rates % lower than United Airlines on Leadership Culture Ratings vs United Airlines Ratings based on looking at 2403 ratings from employees of the two companies. Ratings come from the answers to questions like "Do Your Company Leaders Do What They Should to Retain You as an Employee?" and "Are your company's goals clear, and are you invested in them?".

  • American Airlines59
  • United Airlines

Compensation Culture Ratings vs United Airlines

American Airlines
59 / 100
United Airlines
63 / 100

American Airlines rates % lower than United Airlines on Compensation Culture Ratings vs United Airlines Ratings based on looking at 1542 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you believe you're paid fairly?" and "Are you satisfied with your stock/equity compensation?".

  • American Airlines
  • United Airlines63

Team Culture Ratings vs United Airlines

American Airlines
65 / 100
United Airlines
69 / 100

American Airlines rates % lower than United Airlines on Team Culture Ratings vs United Airlines Ratings based on looking at 1314 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "Do you look forward to interacting with your coworkers?".

  • American Airlines
  • United Airlines69

Environment Culture Ratings vs United Airlines

American Airlines
64 / 100
United Airlines
67 / 100

American Airlines rates % lower than United Airlines on Environment Culture Ratings vs United Airlines Ratings based on looking at 1244 ratings from employees of the two companies. Ratings come from the answers to questions like "What's the work pace at your company?" and "Does someone you work with closely, make you want to quit your job?".

  • American Airlines
  • United Airlines67

Sentiment Culture Ratings vs United Airlines

American Airlines
65 / 100
United Airlines
71 / 100

American Airlines rates % lower than United Airlines on Sentiment Culture Ratings vs United Airlines Ratings based on looking at 1921 ratings from employees of the two companies. Ratings come from the answers to questions like "What's going wrong and how can it be improved?" and "How confident are you about the future success of your company?".

  • American Airlines65
  • United Airlines

See how American Airlines compares to its competitors