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JetBlue Airways is
Ranked
#13
in
Automotive and Transportation Brands
Brand Page
JetBlue Airways
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JetBlue Airways is ranked #13 in Automotive and Transportation Brands

About JetBlue Airways' Brand

JetBlue airways to bring humanity back to air travel. JetBlue Airways’s brand is ranked #142 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of JetBlue Airways. When compared to other organizations within the Automotive and Transportation industry, JetBlue Airways is ranked #13. Among its major competitors, JetBlue Airways is ranked in 5th place for NPS while Southwest Airlines is 1st, and Delta Air Lines is 2nd. Overall, JetBlue Airways has a negative social sentiment, when analyzing social media channels and online mentions.Their current market cap is $6.45B

Brand at a Glance

75%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.8/5
Customer Service

JetBlue Airways Ranking

JetBlue Airways NPS

JetBlue Airways's Net Promoter Score (NPS) is a -4 with 42% Promoters, 12% Passives, and 46% Detractors. Net Promoter Score tracks whether JetBlue Airways's customers would recommend using the product based on a scale of -100 to 100.

JetBlue Airways Overall NPS

-4
NPS
42%Promoters
12%Passives
46%Detractors
JetBlue Airways Overall NPS

JetBlue Airways NPS Trend

-100
-50
0
50
100
Aug 2021
23
Aug 202123
Sep 2021
20
Sep 202120
Oct 2021
18
Oct 202118
Nov 2021
18
Nov 202118
Dec 2021
15
Dec 202115
Jan 2022
15
Jan 202215
Feb 2022
9
Feb 20229
Mar 2022
7
Mar 20227
Apr 2022
-3
Apr 2022-3
May 2022
-3
May 2022-3
Jun 2022
-6
Jun 2022-6
Jul 2022
-5
Jul 2022-5

How Other Brands Compare

JetBlue Airways is ranked #4 for NPS among its competitors. Southwest Airlines and Delta Air Lines come in first and second, with American Airlines coming in at third. Among those competitors, it is the lowest valued company behind Southwest Airlines.

Sign Up for Brand Profile PRO to get the full Comparison data of JetBlue Airways vs Competitors.

JetBlue Airways' Logo
JetBlue Airways
Delta Air Lines' Logo
Delta Air Lines
Southwest Airlines' Logo
Southwest Airlines
American Airlines' Logo
American Airlines
Global Ranking#142#21#24#138
NPS-4495825
Social Sentiment Calculated by analyzing social media and other online mentionsNegativeNegativeNegativeNegative
Valuation Updated every 24 hours for public companies$6.45B$31.16B$31.19B$11.95B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

JetBlue Airways NPS by Gender

Female customers rated JetBlue Airways's NPS 40 points higher than Male customers.

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Male

-55

JetBlue Airways's NPS was rated -55 by Male customers on Comparably.

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20%
Promoters
5%
Passives
75%
Detractors

Female

-15

JetBlue Airways's NPS was rated -15 by Female customers on Comparably.

Sign Up to learn about JetBlue Airways' NPS Score rated by Female customers on Comparably.
38%
Promoters
9%
Passives
53%
Detractors

JetBlue Airways NPS by Ethnicity

JetBlue Airways's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of JetBlue Airways.
-100
-50
0
50
100
Caucasian
-57
Caucasian-57
Hispanic or Latino
12
Hispanic or Latino12
African American/Black
0
African American/Black0
Asian or Pacific Islander
-100
Asian or Pacific Islander-100
Other
-42
Other-42

JetBlue Airways NPS by Age

JetBlue Airways's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of JetBlue Airways.
0
20
40
60
80
100
Promoters
50%
Passives
31%
Detractors
19%
18-2550%31%19%
Promoters
43%
Passives
0%
Detractors
57%
26-3043%0%57%
Promoters
40%
Passives
10%
Detractors
50%
31-3540%10%50%
Promoters
58%
Passives
0%
Detractors
42%
36-4058%0%42%
Promoters
0%
Passives
14%
Detractors
86%
41-450%14%86%
Promoters
29%
Passives
0%
Detractors
71%
46-5029%0%71%
Promoters
38%
Passives
0%
Detractors
62%
51-5538%0%62%
Promoters
25%
Passives
0%
Detractors
75%
56-6025%0%75%
Promoters
25%
Passives
0%
Detractors
75%
61-6525%0%75%
Promoters
15%
Passives
7%
Detractors
78%
66+15%7%78%

JetBlue Airways NPS by Usage

JetBlue Airways's NPS was rated the highest by customers who have used JetBlue Airways's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of JetBlue Airways.
-100
-50
0
50
100
Less than 1 Year
-33
Less than 1 Year-33
1 to 2 Years
17
1 to 2 Years17
2 to 5 Years
26
2 to 5 Years26
5 to 10 Years
-30
5 to 10 Years-30
Over 10 Years
-41
Over 10 Years-41

JetBlue Airways NPS vs. Competitors

Compared to its competitors, JetBlue Airways's NPS is rated right below United Airlines.

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JetBlue Airways' Logo
VS
Southwest Airlines' Logo
Delta Air Lines' Logo
American Airlines' Logo
United Airlines' Logo

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JetBlue Airways NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, JetBlue Airways's NPS is rated right below FedEx.

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JetBlue Airways' Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Audi's Logo
Honda's Logo
Tesla's Logo
BMW Group's Logo
FedEx's Logo

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JetBlue Airways Customer Reviews

Out of the 49 JetBlue Airways customer reviews 9 were positive and 40 were constructive. JetBlue Airways customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Almost every aspect of it. It's clearly the fault of the management rather than the plane or ground staff. Profits before safety and people. Appalling (lack of) communication and frequent late or canceled flights.
Review from New York, NY / Male / Other / 56-60Posted 18 days ago
What do you value most about this brand?
having wifi on each flight
Review from New York, NY / Female / African American/Black / 18-25Posted 10 days ago
What can this brand most improve?
Answer the phone without hours of hold Times. On hold now for over 2 hours this time. Make our families awful experience on our vacation right.
Review from Sacramento, CA / Female / Caucasian / 46-50Posted 10 days ago
What can this brand most improve?
Poor overall customer management, weak staffing pooor leadership appears to be obsessed with secondary comp. Not sure how board approves and had not been sued by investors for fiscal management
Review from New York, NY / Male / African American/Black / 51-55Posted 22 days ago
What can this brand most improve?
They hold my money for a trip that was canceled because of the Covid restrictions.
Review from New York, NY / Male / Other / 51-55Posted 24 days ago

JetBlue Airways Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of JetBlue Airways users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

75
75%
25
25%
JetBlue Airways Customer Loyalty

JetBlue Airways Customer Loyalty Score by Gender

Female customers rated JetBlue Airways's Customer Loyalty score 15% higher than Male customers.

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Male
66%
Yes
Female
81%
Yes

JetBlue Airways Customer Loyalty Score by Ethnicity

JetBlue Airways's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of JetBlue Airways.
75
out of 100
Caucasian
100
out of 100
Hispanic or Latino
78
out of 100
African American/Black
10
out of 100
Asian or Pacific Islander
74
out of 100
Other

JetBlue Airways Customer Loyalty Score by Age

JetBlue Airways's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

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0
20%
40%
60%
80%
100%
18-25
72%
18-2572%
26-30
87%
26-3087%
31-35
64%
31-3564%
36-40
93%
36-4093%
41-45
61%
41-4561%
46-50
87%
46-5087%
51-55
65%
51-5565%
56-60
59%
56-6059%
61-65
78%
61-6578%
66+
80%
66+80%

JetBlue Airways Customer Loyalty Score by Usage

JetBlue Airways's Customer Loyalty score was rated the highest by customers who have used JetBlue Airways's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
40%
1 to 2 Years
63%
2 to 5 Years
81%
5 to 10 Years
79%
Over 10 Years
89%

JetBlue Airways Customer Loyalty Score by Industry

JetBlue Airways's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

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Tech
46%
Accounting
78%
Aerospace and Aviation
73%
Architecture and Planning
100%
Arts and Entertainment
55%
Banking and Financial Services
100%
Business and Consumer Services
70%
Construction
55%
Education
81%
Healthcare, Hospitals and Medicine
74%
Legal
82%
Marketing, Advertising and Research
55%

JetBlue Airways Customer Loyalty vs. Competitors

Compared to its competitors, JetBlue Airways's Customer Loyalty score is rated right above American Airlines, and is preceded by Delta Air Lines.

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JetBlue Airways' Logo
VS
Southwest Airlines' Logo
Delta Air Lines' Logo
American Airlines' Logo
United Airlines' Logo

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Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, JetBlue Airways's Customer Loyalty score is rated right above FedEx, and is preceded by BMW Group.

COMPANYCustomer Loyalty Score
Honda89%
Mercedes-Benz USA85%
Audi84%
Toyota83%
Porsche82%
Tesla80%
BMW Group80%
JetBlue Airways75%
FedEx75%

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JetBlue Airways' Logo
VS
Honda's Logo
Mercedes-Benz USA's Logo
Audi's Logo
Toyota's Logo
Porsche's Logo
Tesla's Logo
BMW Group's Logo
FedEx's Logo

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JetBlue Airways Product Quality

3/5

JetBlue Airways has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.

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JetBlue Airways Product Information

JetBlue Airways’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated JetBlue Airways's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated JetBlue Airways the lowest at 2.2.

Website
http://www.jetblue.com/
Company Size
10,000+ Employees

Industry

Travel

Quick Insights into JetBlue Airways Product Quality

JetBlue Airways's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked JetBlue Airways Product Quality the Highest

Business and Consumer Services
4.1
18-25
3.8
Hispanic or Latino
3.6

Ranked JetBlue Airways Product Quality the Lowest

Caucasian
1.8
56-60
1.7
Arts and Entertainment
1.5

JetBlue Airways Product Quality Score by Gender

Female customers rated JetBlue Airways's Product Quality score 0.7 stars higher than Male customers.

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Male

2/5

Female

2.7/5

JetBlue Airways Product Quality Score by Ethnicity

JetBlue Airways's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
1.8
Caucasian1.8
Hispanic or Latino
3.6
Hispanic or Latino3.6
African American/Black
2.4
African American/Black2.4
Asian or Pacific Islander
2.5
Asian or Pacific Islander2.5
Other
2.4
Other2.4

JetBlue Airways Product Quality Score by Age

JetBlue Airways's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
2.4
26-302.4
31-35
3.3
31-353.3
36-40
3.1
36-403.1
41-45
2.3
41-452.3
46-50
1.9
46-501.9
51-55
2.5
51-552.5
56-60
1.7
56-601.7
61-65
2.1
61-652.1
66+
1.8
66+1.8

JetBlue Airways Product Quality Score by Usage

JetBlue Airways's Product Quality score was rated the highest by customers who have used JetBlue Airways's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
2.5
1 to 2 Years
3.5
2 to 5 Years
3.4
5 to 10 Years
2.5
Over 10 Years
2.2

JetBlue Airways Product Quality Score by Industry

JetBlue Airways's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
3
Accounting
3.7
Aerospace and Aviation
4
Architecture and Planning
3
Arts and Entertainment
1.5
Banking and Financial Services
2.1
Business and Consumer Services
4.1
Construction
1.9
Education
1.6
Healthcare, Hospitals and Medicine
2.2
Legal
3
Marketing, Advertising and Research
2.2

JetBlue Airways Product Quality vs. Competitors

Compared to its competitors, JetBlue Airways's Product Quality score is rated right below United Airlines.

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JetBlue Airways' Logo
VS
Southwest Airlines' Logo
Delta Air Lines' Logo
American Airlines' Logo
United Airlines' Logo

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Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, JetBlue Airways's Product Quality score is rated right below FedEx.

COMPANYProduct Quality Score
Porsche4.4/5
Mercedes-Benz USA4.3/5
Honda4.3/5
Toyota4.2/5
BMW Group4.2/5
Audi4.1/5
Tesla4.1/5
FedEx3.8/5
JetBlue Airways3/5

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JetBlue Airways' Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Honda's Logo
Toyota's Logo
BMW Group's Logo
Audi's Logo
Tesla's Logo
FedEx's Logo

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JetBlue Airways Pricing

JetBlue Airways ROI & Value For Money

3/5

JetBlue Airways has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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JetBlue Airways Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Education industry think that they had the lowest ROI from JetBlue Airways.

Quick Insights into JetBlue Airways ROI

JetBlue Airways's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Education industry.

Sign Up to unlock insights into how customers have ranked JetBlue Airways' ROI score.

Ranked JetBlue Airways ROI the Highest

Business and Consumer Services
4.1
18-25
4
Hispanic or Latino
3.6

Ranked JetBlue Airways ROI the Lowest

56-60
1.8
Asian or Pacific Islander
1.8
Education
1.7

JetBlue Airways ROI Score by Gender

Female customers rated JetBlue Airways's ROI score 0.4 stars higher than Male customers.

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Male

2.2/5

Female

2.6/5

JetBlue Airways ROI Score by Ethnicity

JetBlue Airways's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
1.9
Caucasian1.9
Hispanic or Latino
3.6
Hispanic or Latino3.6
African American/Black
3.1
African American/Black3.1
Asian or Pacific Islander
1.8
Asian or Pacific Islander1.8
Other
2.2
Other2.2

JetBlue Airways ROI Score by Age

JetBlue Airways's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full ROI by Age data of JetBlue Airways.
0
1
2
3
4
5
18-25
4
18-254
26-30
2.2
26-302.2
31-35
3.3
31-353.3
36-40
3.5
36-403.5
41-45
1.8
41-451.8
46-50
1.9
46-501.9
51-55
2.2
51-552.2
56-60
1.8
56-601.8
61-65
1.9
61-651.9
66+
2
66+2

JetBlue Airways ROI Score by Usage

JetBlue Airways's ROI score was rated the highest by customers who have used JetBlue Airways's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
2.8
1 to 2 Years
3.2
2 to 5 Years
3.2
5 to 10 Years
2.3
Over 10 Years
2.3

JetBlue Airways ROI Score by Industry

JetBlue Airways's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.

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Tech
3
Accounting
3.6
Aerospace and Aviation
3.7
Architecture and Planning
3
Arts and Entertainment
2.1
Banking and Financial Services
2.5
Business and Consumer Services
4.1
Construction
1.9
Education
1.7
Healthcare, Hospitals and Medicine
2
Legal
3.3
Marketing, Advertising and Research
2.2

JetBlue Airways Pricing vs. Competitors

Compared to its competitors, JetBlue Airways's ROI score is rated right below United Airlines.

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JetBlue Airways' Logo
VS
Southwest Airlines' Logo
Delta Air Lines' Logo
American Airlines' Logo
United Airlines' Logo

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ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, JetBlue Airways's ROI score is rated right below FedEx.

COMPANYPricing Score
Porsche4.2/5
Mercedes-Benz USA4.1/5
Toyota4.1/5
Tesla4.1/5
Honda4/5
Audi3.9/5
BMW Group3.9/5
FedEx3.6/5
JetBlue Airways3/5

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JetBlue Airways' Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Tesla's Logo
Honda's Logo
Audi's Logo
BMW Group's Logo
FedEx's Logo

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JetBlue Airways Customer Satisfaction (CSAT)

JetBlue Airways Customer Satisfaction (CSAT) Score

42 / 100

JetBlue Airways has an overall Customer Satisfaction score of 42 rated by its users and customers.

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Very Satisfied26%
Satisfied16%
Neither Satisfied nor Dissatisfied8%
Dissatisfied7%
Very Dissatisfied43%
Very Satisfied
26%
Satisfied
16%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
7%
Very Dissatisfied
43%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into JetBlue Airways Customer Satisfaction

JetBlue Airways's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Legal industry.

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Ranked JetBlue Airways Customer Satisfaction the Highest

Hispanic or Latino
66%
18-25
55%
2 to 5 Years
50%

Ranked JetBlue Airways Customer Satisfaction the Lowest

26-30
0%
Asian or Pacific Islander
0%
Legal
0%

JetBlue Airways Customer Satisfaction Score by Gender

Female customers rated JetBlue Airways's Customer Satisfaction score 23 points higher than Male customers.

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15 / 100
Male
Very Satisfied
11%
Satisfied
4%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
10%
Very Dissatisfied
64%
38 / 100
Female
Very Satisfied
19%
Satisfied
19%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
2%
Very Dissatisfied
58%

JetBlue Airways Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

JetBlue Airways' Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.

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21 / 100
Very Satisfied13%
Satisfied8%
Neither Satisfied nor Dissatisfied6%
Dissatisfied8%
Very Dissatisfied65%
Very Satisfied
13%
Satisfied
8%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
8%
Very Dissatisfied
65%

CSAT according to Hispanic or Latino

JetBlue Airways' Customer Satisfaction (CSAT) score was rated 66% according to Hispanic or Latino users and customers.

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66 / 100
Very Satisfied44%
Satisfied22%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied34%
Very Satisfied
44%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%

CSAT according to African American/Black

JetBlue Airways' Customer Satisfaction (CSAT) score was rated 45% according to African American/Black users and customers.

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45 / 100
Very Satisfied27%
Satisfied18%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied55%
Very Satisfied
27%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
55%

CSAT according to Asian or Pacific Islander

JetBlue Airways' Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.

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0 / 100
Very Satisfied0%
Satisfied0%
Neither Satisfied nor Dissatisfied67%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%

CSAT according to Other

JetBlue Airways' Customer Satisfaction (CSAT) score was rated 27% according to Other users and customers.

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27 / 100
Very Satisfied9%
Satisfied18%
Neither Satisfied nor Dissatisfied0%
Dissatisfied9%
Very Dissatisfied64%
Very Satisfied
9%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
64%

JetBlue Airways Customer Satisfaction Score by Age

JetBlue Airways's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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0
20
40
60
80
100
18-25 CSAT Score
55%
Very Satisfied
11%
Satisfied
44%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
23%
18-2555%
26-30 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
26-300%
31-35 CSAT Score
50%
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
17%
31-3550%
36-40 CSAT Score
50%
Very Satisfied
20%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
30%
36-4050%
41-45 CSAT Score
17%
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
41-4517%
46-50 CSAT Score
20%
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
46-5020%
51-55 CSAT Score
37%
Very Satisfied
13%
Satisfied
24%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
63%
51-5537%
56-60 CSAT Score
10%
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
80%
56-6010%
61-65 CSAT Score
20%
Very Satisfied
13%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
60%
61-6520%
66+ CSAT Score
21%
Very Satisfied
17%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
71%
66+21%

JetBlue Airways Customer Satisfaction Score by Usage

JetBlue Airways's Customer Satisfaction score was rated the highest by customers who have used JetBlue Airways's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
21
1 to 2 Years
43
2 to 5 Years
50
5 to 10 Years
26
Over 10 Years
24

JetBlue Airways Customer Satisfaction Score by Industry

JetBlue Airways's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.

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Tech
17
Accounting
50
Architecture and Planning
33
Arts and Entertainment
25
Banking and Financial Services
0
Construction
25
Education
14
Healthcare, Hospitals and Medicine
30
Legal
0
Marketing, Advertising and Research
33

JetBlue Airways Customer Satisfaction vs. Competitors

Compared to its competitors, JetBlue Airways's Customer Satisfaction score is rated right below United Airlines.

COMPANYCustomer Satisfaction (CSAT) Score
Southwest Airlines85%
Delta Air Lines85%
American Airlines74%
United Airlines71%
JetBlue Airways42%

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JetBlue Airways' Logo
VS
Southwest Airlines' Logo
Delta Air Lines' Logo
American Airlines' Logo
United Airlines' Logo

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Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, JetBlue Airways's Customer Satisfaction score is rated right below FedEx.

COMPANYCustomer Satisfaction (CSAT) Score
Porsche88%
Mercedes-Benz USA87%
Toyota87%
Honda86%
Audi81%
BMW Group81%
Tesla78%
FedEx74%
JetBlue Airways42%

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JetBlue Airways' Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Honda's Logo
Audi's Logo
BMW Group's Logo
Tesla's Logo
FedEx's Logo

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JetBlue Airways Customer Service

2.8/5

JetBlue Airways has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.

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About JetBlue Airways's Customer Service

Address

27-01 Queens Plaza North, Long Island City, NY


Website

http://www.jetblue.com/


Phone Number

7184259482

Quick Insights into JetBlue Airways Customer Service

JetBlue Airways's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Education industry.

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Ranked JetBlue Airways Customer Service the Highest

Business and Consumer Services
4.1
18-25
4
1 to 2 Years
3.5

Ranked JetBlue Airways Customer Service the Lowest

56-60
1.5
Asian or Pacific Islander
1.5
Education
1.5

JetBlue Airways Customer Service Score by Gender

Female customers rated JetBlue Airways's Customer Service score 0.7 stars higher than Male customers.

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Male

1.8/5

Female

2.5/5

JetBlue Airways Customer Service Score by Ethnicity

JetBlue Airways's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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0
20
40
60
80
100
Caucasian
1.7
Caucasian1.7
Hispanic or Latino
3.3
Hispanic or Latino3.3
African American/Black
2.5
African American/Black2.5
Asian or Pacific Islander
1.5
Asian or Pacific Islander1.5
Other
2.2
Other2.2

JetBlue Airways Customer Service Score by Age

JetBlue Airways's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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0
20
40
60
80
100
18-25
4
18-254
26-30
2.2
26-302.2
31-35
3.2
31-353.2
36-40
3.2
36-403.2
41-45
1.5
41-451.5
46-50
2
46-502
51-55
2
51-552
56-60
1.5
56-601.5
61-65
1.8
61-651.8
66+
1.6
66+1.6

JetBlue Airways Customer Service Score by Usage

JetBlue Airways's Customer Service score was rated the highest by customers who have used JetBlue Airways's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
2.6
1 to 2 Years
3.5
2 to 5 Years
3.2
5 to 10 Years
2.2
Over 10 Years
2

JetBlue Airways Customer Service Score by Industry

JetBlue Airways's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.

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Tech
2.7
Accounting
3.6
Aerospace and Aviation
3.8
Architecture and Planning
2.9
Arts and Entertainment
1.5
Banking and Financial Services
1.6
Business and Consumer Services
4.1
Construction
1.5
Education
1.5
Healthcare, Hospitals and Medicine
1.9
Legal
2.4
Marketing, Advertising and Research
2.5

JetBlue Airways Customer Service vs. Competitors

Compared to its competitors, JetBlue Airways's Customer Service score is rated right below United Airlines.

COMPANYCustomer Service Score
Southwest Airlines4.3/5
Delta Air Lines4.2/5
American Airlines3.6/5
United Airlines3.4/5
JetBlue Airways2.8/5

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JetBlue Airways' Logo
VS
Southwest Airlines' Logo
Delta Air Lines' Logo
American Airlines' Logo
United Airlines' Logo

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Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, JetBlue Airways's Customer Service score is rated right below FedEx.

COMPANYCustomer Service Score
Porsche4.4/5
Mercedes-Benz USA4.3/5
Toyota4.1/5
BMW Group4.1/5
Tesla4/5
Honda4/5
Audi4/5
FedEx3.7/5
JetBlue Airways2.8/5

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JetBlue Airways' Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
BMW Group's Logo
Tesla's Logo
Honda's Logo
Audi's Logo
FedEx's Logo

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JetBlue Airways as an Employer

2.3/5

JetBlue Airways has a 2.3/5 stars for its overall company culture rated by their employees

  JetBlue Airways CEO
bottom
5%
CEO of JetBlue Airways

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

JetBlue Airways scored a -4 for Net Promoter Score and a -49 for Employee Net Promoter Score. NPS gauges how likely a customer of JetBlue Airways would recommend the brand to a friend. ENPS measures how likely JetBlue Airways employees would recommend working at JetBlue Airways to a friend.

Net Promoter Score

-4
NPS Score
42%Promoters
12%Passive
46%Detractors

Employee Net Promoter Score

-49
eNPS Score
22%Promoters
7%Passive
71%Detractors

Global Ranking Snapshot

JetBlue Airways is ranked #142 in the Global Top 100 Brands. It ranks just behind Nestle USA and just ahead of Taco Bell.

RANKCOMPANYCEOINDUSTRY
140
General Motors  General Motors CEO
Mary Barra
Automotive and Transportation
141
Nestle USA  Nestle USA CEO
Steve Presley
Food and Beverages
142
JetBlue Airways  JetBlue Airways CEO
Robin Hayes
Automotive and Transportation
143
Taco Bell  Taco Bell CEO
Mark King
Travel and Hospitality
144
United Airlines  United Airlines CEO
Scott Kirby
Travel and Hospitality
145
Goldman Sachs  Goldman Sachs CEO
David M. Solomon
Banking and Financial Services
146
Sysco  Sysco CEO
Kevin Hourican
Food and Beverages

Automotive and Transportation Ranking Snapshot

JetBlue Airways is ranked #13 in the Automotive and Transportation Industry. It ranks just behind General Motors and just ahead of Sysco.

RANKCOMPANYLocation
11
American Airlines
Fort Worth, TX
12
General Motors
Detroit, MI
13
JetBlue Airways
Long Island City, NY
14
Sysco
Houston, TX
15
UPS
Atlanta, GA
16
Harley-Davidson
Milwaukee, WI
17
Chevrolet
Detroit, MI