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JetBlue Airways is

Ranked

#13

Automotive and Transportation Brands

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JetBlue Airways

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JetBlue Airways

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JetBlue Airways is ranked #13 in Automotive and Transportation Brands

About JetBlue Airways' Brand

JetBlue airways to bring humanity back to air travel. JetBlue Airways’s brand is ranked #142 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of JetBlue Airways. When compared to other organizations within the Automotive and Transportation industry, JetBlue Airways is ranked #13. Among its major competitors, JetBlue Airways is ranked in 5th place for NPS while Southwest Airlines is 1st, and Delta Air Lines is 2nd. Overall, JetBlue Airways has a negative social sentiment, when analyzing social media channels and online mentions.Their current market cap is $6.45B

Brand at a Glance

75%

Customer Loyalty

3/5

Product Quality

3/5

Pricing

2.8/5

Customer Service

JetBlue Airways Ranking

^#13 in Automotive and Transportation
^#4 / 4 of its competitors

JetBlue Airways NPS

JetBlue Airways's Net Promoter Score (NPS) is a -4 with 42% Promoters, 12% Passives, and 46% Detractors. Net Promoter Score tracks whether JetBlue Airways's customers would recommend using the product based on a scale of -100 to 100.

JetBlue Airways Overall NPS

-4

NPS

42%	Promoters
12%	Passives
46%	Detractors

JetBlue Airways NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2021 23	Aug 2021	23
Sep 2021 20	Sep 2021	20
Oct 2021 18	Oct 2021	18
Nov 2021 18	Nov 2021	18
Dec 2021 15	Dec 2021	15
Jan 2022 15	Jan 2022	15
Feb 2022 9	Feb 2022	9
Mar 2022 7	Mar 2022	7
Apr 2022 -3	Apr 2022	-3
May 2022 -3	May 2022	-3
Jun 2022 -6	Jun 2022	-6
Jul 2022 -5	Jul 2022	-5

How Other Brands Compare

JetBlue Airways is ranked #4 for NPS among its competitors. Southwest Airlines and Delta Air Lines come in first and second, with American Airlines coming in at third. Among those competitors, it is the lowest valued company behind Southwest Airlines.

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	JetBlue Airways	Delta Air Lines	Southwest Airlines	American Airlines
Global Ranking	#142	#21	#24	#138
NPS	-4	49	58	25
Social Sentiment Calculated by analyzing social media and other online mentions	Negative	Negative	Negative	Negative
Valuation Updated every 24 hours for public companies	$6.45B	$31.16B	$31.19B	$11.95B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

JetBlue Airways NPS by Gender

Female customers rated JetBlue Airways's NPS 40 points higher than Male customers.

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Male

-55

JetBlue Airways's NPS was rated -55 by Male customers on Comparably.

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20%

Promoters

Passives

75%

Detractors

Female

-15

JetBlue Airways's NPS was rated -15 by Female customers on Comparably.

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38%

Promoters

Passives

53%

Detractors

JetBlue Airways NPS by Ethnicity

JetBlue Airways's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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-100

-50

100

Summary	Ethnicity	Score
Caucasian -57	Caucasian	-57
Hispanic or Latino 12	Hispanic or Latino	12
African American/Black 0	African American/Black	0
Asian or Pacific Islander -100	Asian or Pacific Islander	-100
Other -42	Other	-42

JetBlue Airways NPS by Age

JetBlue Airways's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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100

Summary

Age

Promoters

Passives

Detractors

18-25

50%

31%

19%

26-30

43%

57%

31-35

40%

10%

50%

36-40

58%

42%

41-45

14%

86%

46-50

29%

71%

51-55

38%

62%

56-60

25%

75%

61-65

25%

75%

66+

15%

78%

JetBlue Airways NPS by Usage

JetBlue Airways's NPS was rated the highest by customers who have used JetBlue Airways's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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-100

-50

100

Summary	Usage	Score
Less than 1 Year -33	Less than 1 Year	-33
1 to 2 Years 17	1 to 2 Years	17
2 to 5 Years 26	2 to 5 Years	26
5 to 10 Years -30	5 to 10 Years	-30
Over 10 Years -41	Over 10 Years	-41

JetBlue Airways NPS vs. Competitors

Compared to its competitors, JetBlue Airways's NPS is rated right below United Airlines.

COMPANY		NPS Score
	Southwest Airlines	58
	Delta Air Lines	49
	American Airlines	25
	United Airlines	12
	JetBlue Airways	-4

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JetBlue Airways NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, JetBlue Airways's NPS is rated right below FedEx.

COMPANY		NPS Score
	Porsche	65
	Mercedes-Benz USA	53
	Toyota	48
	Audi	43
	Honda	41
	Tesla	39
	BMW Group	37
	FedEx	28
	JetBlue Airways	-4

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JetBlue Airways Customer Reviews

Out of the 49 JetBlue Airways customer reviews 9 were positive and 40 were constructive. JetBlue Airways customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

JetBlue Airways Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of JetBlue Airways users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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75%

25%

JetBlue Airways Customer Loyalty Score by Gender

Female customers rated JetBlue Airways's Customer Loyalty score 15% higher than Male customers.

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Male

66%

Yes

Female

81%

Yes

JetBlue Airways Customer Loyalty Score by Ethnicity

JetBlue Airways's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

JetBlue Airways Customer Loyalty Score by Age

JetBlue Airways's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 72%	18-25	72%
26-30 87%	26-30	87%
31-35 64%	31-35	64%
36-40 93%	36-40	93%
41-45 61%	41-45	61%
46-50 87%	46-50	87%
51-55 65%	51-55	65%
56-60 59%	56-60	59%
61-65 78%	61-65	78%
66+ 80%	66+	80%

JetBlue Airways Customer Loyalty Score by Usage

JetBlue Airways's Customer Loyalty score was rated the highest by customers who have used JetBlue Airways's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	40%
1 to 2 Years	63%
2 to 5 Years	81%
5 to 10 Years	79%
Over 10 Years	89%

JetBlue Airways Customer Loyalty Score by Industry

JetBlue Airways's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

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Tech	46%
Accounting	78%
Aerospace and Aviation	73%
Architecture and Planning	100%
Arts and Entertainment	55%
Banking and Financial Services	100%
Business and Consumer Services	70%
Construction	55%
Education	81%
Healthcare, Hospitals and Medicine	74%
Legal	82%
Marketing, Advertising and Research	55%

JetBlue Airways Customer Loyalty vs. Competitors

Compared to its competitors, JetBlue Airways's Customer Loyalty score is rated right above American Airlines, and is preceded by Delta Air Lines.

COMPANY		Customer Loyalty Score
	Southwest Airlines	86%
	Delta Air Lines	85%
	JetBlue Airways	75%
	American Airlines	72%
	United Airlines	72%

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Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, JetBlue Airways's Customer Loyalty score is rated right above FedEx, and is preceded by BMW Group.

COMPANY		Customer Loyalty Score
	Honda	89%
	Mercedes-Benz USA	85%
	Audi	84%
	Toyota	83%
	Porsche	82%
	Tesla	80%
	BMW Group	80%
	JetBlue Airways	75%
	FedEx	75%

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JetBlue Airways Product Quality

3/5

JetBlue Airways has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.

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JetBlue Airways Product Information

JetBlue Airways’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated JetBlue Airways's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated JetBlue Airways the lowest at 2.2.

Website: http://www.jetblue.com/

Company Size: 10,000+ Employees

Industry

Travel

Quick Insights into JetBlue Airways Product Quality

JetBlue Airways's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked JetBlue Airways Product Quality the Highest

Business and Consumer Services	4.1
18-25	3.8
Hispanic or Latino	3.6

Ranked JetBlue Airways Product Quality the Lowest

Caucasian	1.8
56-60	1.7
Arts and Entertainment	1.5

JetBlue Airways Product Quality Score by Gender

Female customers rated JetBlue Airways's Product Quality score 0.7 stars higher than Male customers.

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Male

2/5

Female

2.7/5

JetBlue Airways Product Quality Score by Ethnicity

JetBlue Airways's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.8	Caucasian	1.8
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 2.4	African American/Black	2.4
Asian or Pacific Islander 2.5	Asian or Pacific Islander	2.5
Other 2.4	Other	2.4

JetBlue Airways Product Quality Score by Age

JetBlue Airways's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 2.4	26-30	2.4
31-35 3.3	31-35	3.3
36-40 3.1	36-40	3.1
41-45 2.3	41-45	2.3
46-50 1.9	46-50	1.9
51-55 2.5	51-55	2.5
56-60 1.7	56-60	1.7
61-65 2.1	61-65	2.1
66+ 1.8	66+	1.8

JetBlue Airways Product Quality Score by Usage

JetBlue Airways's Product Quality score was rated the highest by customers who have used JetBlue Airways's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.5
1 to 2 Years	3.5
2 to 5 Years	3.4
5 to 10 Years	2.5
Over 10 Years	2.2

JetBlue Airways Product Quality Score by Industry

JetBlue Airways's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	3
Accounting	3.7
Aerospace and Aviation	4
Architecture and Planning	3
Arts and Entertainment	1.5
Banking and Financial Services	2.1
Business and Consumer Services	4.1
Construction	1.9
Education	1.6
Healthcare, Hospitals and Medicine	2.2
Legal	3
Marketing, Advertising and Research	2.2

JetBlue Airways Product Quality vs. Competitors

Compared to its competitors, JetBlue Airways's Product Quality score is rated right below United Airlines.

COMPANY		Product Quality Score
	Southwest Airlines	4.3/5
	Delta Air Lines	4.3/5
	American Airlines	3.6/5
	United Airlines	3.5/5
	JetBlue Airways	3/5

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Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, JetBlue Airways's Product Quality score is rated right below FedEx.

COMPANY		Product Quality Score
	Porsche	4.4/5
	Mercedes-Benz USA	4.3/5
	Honda	4.3/5
	Toyota	4.2/5
	BMW Group	4.2/5
	Audi	4.1/5
	Tesla	4.1/5
	FedEx	3.8/5
	JetBlue Airways	3/5

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JetBlue Airways Pricing

JetBlue Airways ROI & Value For Money

3/5

JetBlue Airways has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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JetBlue Airways Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Education industry think that they had the lowest ROI from JetBlue Airways.

Quick Insights into JetBlue Airways ROI

JetBlue Airways's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Education industry.

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Ranked JetBlue Airways ROI the Highest

Business and Consumer Services	4.1
18-25	4
Hispanic or Latino	3.6

Ranked JetBlue Airways ROI the Lowest

56-60	1.8
Asian or Pacific Islander	1.8
Education	1.7

JetBlue Airways ROI Score by Gender

Female customers rated JetBlue Airways's ROI score 0.4 stars higher than Male customers.

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Male

2.2/5

Female

2.6/5

JetBlue Airways ROI Score by Ethnicity

JetBlue Airways's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 1.9	Caucasian	1.9
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 1.8	Asian or Pacific Islander	1.8
Other 2.2	Other	2.2

JetBlue Airways ROI Score by Age

JetBlue Airways's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4	18-25	4
26-30 2.2	26-30	2.2
31-35 3.3	31-35	3.3
36-40 3.5	36-40	3.5
41-45 1.8	41-45	1.8
46-50 1.9	46-50	1.9
51-55 2.2	51-55	2.2
56-60 1.8	56-60	1.8
61-65 1.9	61-65	1.9
66+ 2	66+	2

JetBlue Airways ROI Score by Usage

JetBlue Airways's ROI score was rated the highest by customers who have used JetBlue Airways's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.8
1 to 2 Years	3.2
2 to 5 Years	3.2
5 to 10 Years	2.3
Over 10 Years	2.3

JetBlue Airways ROI Score by Industry

JetBlue Airways's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.

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Tech	3
Accounting	3.6
Aerospace and Aviation	3.7
Architecture and Planning	3
Arts and Entertainment	2.1
Banking and Financial Services	2.5
Business and Consumer Services	4.1
Construction	1.9
Education	1.7
Healthcare, Hospitals and Medicine	2
Legal	3.3
Marketing, Advertising and Research	2.2

JetBlue Airways Pricing vs. Competitors

Compared to its competitors, JetBlue Airways's ROI score is rated right below United Airlines.

COMPANY		Pricing Score
	Southwest Airlines	4.2/5
	Delta Air Lines	4/5
	American Airlines	3.6/5
	United Airlines	3.3/5
	JetBlue Airways	3/5

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ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, JetBlue Airways's ROI score is rated right below FedEx.

COMPANY		Pricing Score
	Porsche	4.2/5
	Mercedes-Benz USA	4.1/5
	Toyota	4.1/5
	Tesla	4.1/5
	Honda	4/5
	Audi	3.9/5
	BMW Group	3.9/5
	FedEx	3.6/5
	JetBlue Airways	3/5

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JetBlue Airways Customer Satisfaction (CSAT)

JetBlue Airways Customer Satisfaction (CSAT) Score

42 / 100

JetBlue Airways has an overall Customer Satisfaction score of 42 rated by its users and customers.

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Very Satisfied	26%
Satisfied	16%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	7%
Very Dissatisfied	43%

Very Satisfied

26%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

43%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into JetBlue Airways Customer Satisfaction

JetBlue Airways's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Legal industry.

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Ranked JetBlue Airways Customer Satisfaction the Highest

Hispanic or Latino	66%
18-25	55%
2 to 5 Years	50%

Ranked JetBlue Airways Customer Satisfaction the Lowest

26-30	0%
Asian or Pacific Islander	0%
Legal	0%

JetBlue Airways Customer Satisfaction Score by Gender

Female customers rated JetBlue Airways's Customer Satisfaction score 23 points higher than Male customers.

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15 / 100

Male

	Very Satisfied	11%
	Satisfied	4%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	10%
	Very Dissatisfied	64%

38 / 100

Female

	Very Satisfied	19%
	Satisfied	19%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	2%
	Very Dissatisfied	58%

JetBlue Airways Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

JetBlue Airways' Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.

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21 / 100

Very Satisfied	13%
Satisfied	8%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	8%
Very Dissatisfied	65%

Very Satisfied

13%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

65%

CSAT according to Hispanic or Latino

JetBlue Airways' Customer Satisfaction (CSAT) score was rated 66% according to Hispanic or Latino users and customers.

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66 / 100

Very Satisfied	44%
Satisfied	22%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	34%

Very Satisfied

44%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

34%

CSAT according to African American/Black

JetBlue Airways' Customer Satisfaction (CSAT) score was rated 45% according to African American/Black users and customers.

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45 / 100

Very Satisfied	27%
Satisfied	18%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	55%

Very Satisfied

27%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

55%

CSAT according to Asian or Pacific Islander

JetBlue Airways' Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	67%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

67%

Dissatisfied

Very Dissatisfied

33%

CSAT according to Other

JetBlue Airways' Customer Satisfaction (CSAT) score was rated 27% according to Other users and customers.

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27 / 100

Very Satisfied	9%
Satisfied	18%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	64%

Very Satisfied

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

64%

JetBlue Airways Customer Satisfaction Score by Age

JetBlue Airways's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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100

Breakdown

Age

Score

18-25

55%

26-30

31-35

50%

36-40

50%

41-45

17%

46-50

20%

51-55

37%

56-60

10%

61-65

20%

66+

21%

JetBlue Airways Customer Satisfaction Score by Usage

JetBlue Airways's Customer Satisfaction score was rated the highest by customers who have used JetBlue Airways's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	21
1 to 2 Years	43
2 to 5 Years	50
5 to 10 Years	26
Over 10 Years	24

JetBlue Airways Customer Satisfaction Score by Industry

JetBlue Airways's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.

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			"groupId": 104,
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			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 50
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 30,
			"stars": 0,
			"csatScore": 30,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 30
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		}
	]
}

Tech	17
Accounting	50
Architecture and Planning	33
Arts and Entertainment	25
Banking and Financial Services	0
Construction	25
Education	14
Healthcare, Hospitals and Medicine	30
Legal	0
Marketing, Advertising and Research	33

JetBlue Airways Customer Satisfaction vs. Competitors

Compared to its competitors, JetBlue Airways's Customer Satisfaction score is rated right below United Airlines.

COMPANY		Customer Satisfaction (CSAT) Score
	Southwest Airlines	85%
	Delta Air Lines	85%
	American Airlines	74%
	United Airlines	71%
	JetBlue Airways	42%

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Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, JetBlue Airways's Customer Satisfaction score is rated right below FedEx.

COMPANY		Customer Satisfaction (CSAT) Score
	Porsche	88%
	Mercedes-Benz USA	87%
	Toyota	87%
	Honda	86%
	Audi	81%
	BMW Group	81%
	Tesla	78%
	FedEx	74%
	JetBlue Airways	42%

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JetBlue Airways Customer Service

2.8/5

JetBlue Airways has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.

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About JetBlue Airways's Customer Service

Address

27-01 Queens Plaza North, Long Island City, NY

Website

http://www.jetblue.com/

Phone Number

7184259482

Quick Insights into JetBlue Airways Customer Service

JetBlue Airways's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Education industry.

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Ranked JetBlue Airways Customer Service the Highest

Business and Consumer Services	4.1
18-25	4
1 to 2 Years	3.5

Ranked JetBlue Airways Customer Service the Lowest

56-60	1.5
Asian or Pacific Islander	1.5
Education	1.5

JetBlue Airways Customer Service Score by Gender

Female customers rated JetBlue Airways's Customer Service score 0.7 stars higher than Male customers.

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Male

1.8/5

Female

2.5/5

JetBlue Airways Customer Service Score by Ethnicity

JetBlue Airways's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.7	Caucasian	1.7
Hispanic or Latino 3.3	Hispanic or Latino	3.3
African American/Black 2.5	African American/Black	2.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Other 2.2	Other	2.2

JetBlue Airways Customer Service Score by Age

JetBlue Airways's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4
26-30 2.2	26-30	2.2
31-35 3.2	31-35	3.2
36-40 3.2	36-40	3.2
41-45 1.5	41-45	1.5
46-50 2	46-50	2
51-55 2	51-55	2
56-60 1.5	56-60	1.5
61-65 1.8	61-65	1.8
66+ 1.6	66+	1.6

JetBlue Airways Customer Service Score by Usage

JetBlue Airways's Customer Service score was rated the highest by customers who have used JetBlue Airways's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.6
1 to 2 Years	3.5
2 to 5 Years	3.2
5 to 10 Years	2.2
Over 10 Years	2

JetBlue Airways Customer Service Score by Industry

JetBlue Airways's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.

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Tech	2.7
Accounting	3.6
Aerospace and Aviation	3.8
Architecture and Planning	2.9
Arts and Entertainment	1.5
Banking and Financial Services	1.6
Business and Consumer Services	4.1
Construction	1.5
Education	1.5
Healthcare, Hospitals and Medicine	1.9
Legal	2.4
Marketing, Advertising and Research	2.5

JetBlue Airways Customer Service vs. Competitors

Compared to its competitors, JetBlue Airways's Customer Service score is rated right below United Airlines.

COMPANY		Customer Service Score
	Southwest Airlines	4.3/5
	Delta Air Lines	4.2/5
	American Airlines	3.6/5
	United Airlines	3.4/5
	JetBlue Airways	2.8/5

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Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, JetBlue Airways's Customer Service score is rated right below FedEx.

COMPANY		Customer Service Score
	Porsche	4.4/5
	Mercedes-Benz USA	4.3/5
	Toyota	4.1/5
	BMW Group	4.1/5
	Tesla	4/5
	Honda	4/5
	Audi	4/5
	FedEx	3.7/5
	JetBlue Airways	2.8/5

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JetBlue Airways as an Employer

2.3/5

JetBlue Airways has a 2.3/5 stars for its overall company culture rated by their employees

bottom

CEO of JetBlue Airways

Robin Hayes

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

JetBlue Airways scored a -4 for Net Promoter Score and a -49 for Employee Net Promoter Score. NPS gauges how likely a customer of JetBlue Airways would recommend the brand to a friend. ENPS measures how likely JetBlue Airways employees would recommend working at JetBlue Airways to a friend.

Net Promoter Score

-4

NPS Score

42%	Promoters
12%	Passive
46%	Detractors

Employee Net Promoter Score

-49

eNPS Score

22%	Promoters
7%	Passive
71%	Detractors

Global Ranking Snapshot

JetBlue Airways is ranked #142 in the Global Top 100 Brands. It ranks just behind Nestle USA and just ahead of Taco Bell.

RANK			INDUSTRY
140	General Motors	Mary Barra	Automotive and Transportation
141	Nestle USA	Steve Presley	Food and Beverages
142	JetBlue Airways	Robin Hayes	Automotive and Transportation
143	Taco Bell	Mark King	Travel and Hospitality
144	United Airlines	Scott Kirby	Travel and Hospitality
145	Goldman Sachs	David M. Solomon	Banking and Financial Services
146	Sysco	Kevin Hourican	Food and Beverages

Automotive and Transportation Ranking Snapshot

JetBlue Airways is ranked #13 in the Automotive and Transportation Industry. It ranks just behind General Motors and just ahead of Sysco.

RANK		Location
11	American Airlines	Fort Worth, TX
12	General Motors	Detroit, MI
13	JetBlue Airways	Long Island City, NY
14	Sysco	Houston, TX
15	UPS	Atlanta, GA
16	Harley-Davidson	Milwaukee, WI
17	Chevrolet	Detroit, MI