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Airbus is
Ranked
#20
in
Automotive and Transportation Brands
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Airbus is ranked #20 in Automotive and Transportation Brands

About Airbus' Brand

We pioneer sustainable aerospace for a safe and united world. Airbus’s brand is ranked #236 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Airbus. When compared to other organizations within the Automotive and Transportation industry, Airbus is ranked #20. Among its major competitors, Airbus is ranked in 3rd place for NPS while Ultra Electronics is 1st, and Gulfstream Aerospace is 2nd. Overall, Airbus has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $93.02B

Brand at a Glance

86%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4/5
Customer Service

Airbus Ranking

Airbus NPS

Airbus's Net Promoter Score (NPS) is a 35 with 54% Promoters, 27% Passives, and 19% Detractors. Net Promoter Score tracks whether Airbus's customers would recommend using the product based on a scale of -100 to 100.

Airbus Overall NPS

35
NPS
54%Promoters
27%Passives
19%Detractors
Airbus Overall NPS

Airbus NPS Trend

-100
-50
0
50
100
Jul 2021
46
Jul 202146
Aug 2021
47
Aug 202147
Sep 2021
43
Sep 202143
Oct 2021
42
Oct 202142
Nov 2021
42
Nov 202142
Dec 2021
34
Dec 202134
Jan 2022
36
Jan 202236
Feb 2022
34
Feb 202234
Mar 2022
31
Mar 202231
Apr 2022
31
Apr 202231
May 2022
35
May 202235
Jun 2022
35
Jun 202235

How Other Brands Compare

Airbus is ranked second for NPS among its competitors. Gulfstream Aerospace and Lockheed Martin come in first and third, with Boeing coming in at #4. Among those competitors, it is the third most valued company behind Boeing.

Sign Up for Brand Profile PRO to get the full Comparison data of Airbus vs Competitors.

Airbus' Logo
Airbus
Boeing's Logo
Boeing
Lockheed Martin's Logo
Lockheed Martin
Gulfstream Aerospace's Logo
Gulfstream Aerospace
Global Ranking#236#132#418#-
NPS35222655
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralVery Positive-
Valuation Updated every 24 hours for public companies$93.02B$147.47B$111.51B$47.17B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Airbus NPS by Gender

Female customers rated Airbus's NPS 32 points higher than Male customers.

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Male

54

Airbus's NPS was rated 54 by Male customers on Comparably.

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68%
Promoters
18%
Passives
14%
Detractors

Female

86

Airbus's NPS was rated 86 by Female customers on Comparably.

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86%
Promoters
14%
Passives
0%
Detractors

Airbus NPS by Ethnicity

Airbus's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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-100
-50
0
50
100
Caucasian
28
Caucasian28
African American/Black
100
African American/Black100
Asian or Pacific Islander
86
Asian or Pacific Islander86
Other
50
Other50

Airbus NPS by Age

Airbus's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Airbus.
0
20
40
60
80
100
Promoters
55%
Passives
45%
Detractors
0%
18-2555%45%0%
Promoters
100%
Passives
0%
Detractors
0%
36-40100%0%0%
Promoters
75%
Passives
0%
Detractors
25%
41-4575%0%25%
Promoters
67%
Passives
0%
Detractors
33%
46-5067%0%33%
Promoters
67%
Passives
0%
Detractors
33%
51-5567%0%33%
Promoters
100%
Passives
0%
Detractors
0%
56-60100%0%0%

Airbus NPS by Usage

Airbus's NPS was rated the highest by customers who have used Airbus's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Airbus.
-100
-50
0
50
100
Less than 1 Year
67
Less than 1 Year67
1 to 2 Years
50
1 to 2 Years50
2 to 5 Years
70
2 to 5 Years70
5 to 10 Years
57
5 to 10 Years57
Over 10 Years
70
Over 10 Years70

Airbus NPS vs. Competitors

Compared to its competitors, Airbus's NPS is rated right above Lockheed Martin, and is preceded by Gulfstream Aerospace.

Unlock Airbus NPS vs. Competitors Data

Airbus' Logo
VS
Ultra Electronics' Logo
Gulfstream Aerospace's Logo
Lockheed Martin's Logo
Boeing's Logo
Bombardier, Inc's Logo
General Dynamics' Logo
Bombardier's Logo

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Airbus NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, Airbus's NPS is rated right above FedEx, and is preceded by BMW Group.

Unlock Airbus NPS vs. Companies in Automotive and Transportation Data

Airbus' Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Audi's Logo
Honda's Logo
Tesla's Logo
BMW Group's Logo
FedEx's Logo

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Airbus Customer Reviews

Out of the 8 Airbus customer reviews 7 were positive and 1 was constructive. Airbus customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
Become honest and transparente about the morals and Responsibility they thrive from
Review from Male / Caucasian / 46-50Posted 22 days ago
What do you value most about this brand?
Very good to me this company
Review from Male / Native American / 46-50
What do you value most about this brand?
Good ! Great work done
Review from Female / Asian or Pacific Islander / 36-40
What do you value most about this brand?
comfortable, safety, sustainability, hope be better in the future
Review from Female / Asian or Pacific Islander / 41-45
What do you value most about this brand?
Thanks very much. Very good.
Review from Non-Binary / Native American / 51-55

Airbus Customer Loyalty

86%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

86% of Airbus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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86
86%
14
14%
Airbus Customer Loyalty

Airbus Customer Loyalty Score by Gender

Female customers rated Airbus's Customer Loyalty score 8% higher than Male customers.

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Male
92%
Yes
Female
100%
Yes

Airbus Customer Loyalty Score by Ethnicity

Airbus's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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87
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Other

Airbus Customer Loyalty Score by Age

Airbus's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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0
20%
40%
60%
80%
100%
18-25
100%
18-25100%
36-40
100%
36-40100%
41-45
78%
41-4578%
46-50
100%
46-50100%
51-55
70%
51-5570%
56-60
100%
56-60100%

Airbus Customer Loyalty Score by Usage

Airbus's Customer Loyalty score was rated the highest by customers who have used Airbus's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
100%
1 to 2 Years
100%
2 to 5 Years
91%
5 to 10 Years
87%
Over 10 Years
100%

Airbus Customer Loyalty Score by Industry

Airbus's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech
89%
Accounting
100%
Aerospace and Aviation
92%

Airbus Customer Loyalty vs. Competitors

Compared to its competitors, Airbus's Customer Loyalty score is rated right above General Dynamics, and is preceded by Gulfstream Aerospace.

Unlock Airbus Customer Loyalty vs. Competitors Data

Airbus' Logo
VS
Gulfstream Aerospace's Logo
General Dynamics' Logo
Lockheed Martin's Logo
Bombardier, Inc's Logo
Boeing's Logo
Bombardier's Logo
Ultra Electronics' Logo

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Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Airbus's Customer Loyalty score is rated right above Mercedes-Benz USA, and is preceded by Honda.

COMPANYCustomer Loyalty Score
Honda89%
Airbus86%
Mercedes-Benz USA85%
Audi84%
Porsche83%
Toyota83%
Tesla80%
BMW Group80%
FedEx75%

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Airbus' Logo
VS
Honda's Logo
Mercedes-Benz USA's Logo
Audi's Logo
Porsche's Logo
Toyota's Logo
Tesla's Logo
BMW Group's Logo
FedEx's Logo

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Airbus Product Quality

4.1/5

Airbus has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Airbus Product Information

Airbus’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Airbus's product the highest. Reviewers from the Aerospace and Aviation industry rated Airbus the lowest at 4.

Website
http://www.airbus.com/
Company Size
10,000+ Employees

Industry

Aerospace and Aviation

Quick Insights into Airbus Product Quality

Airbus's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers ages 41-45.

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Ranked Airbus Product Quality the Highest

56-60
5
Female
4.7
Other
4.5

Ranked Airbus Product Quality the Lowest

Male
4
African American/Black
3.5
41-45
2.4

Airbus Product Quality Score by Gender

Female customers rated Airbus's Product Quality score 0.7 stars higher than Male customers.

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Male

4/5

Female

4.7/5

Airbus Product Quality Score by Ethnicity

Airbus's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6
African American/Black
3.5
African American/Black3.5
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
4.5
Other4.5

Airbus Product Quality Score by Age

Airbus's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
4.4
18-254.4
36-40
4.4
36-404.4
41-45
2.4
41-452.4
46-50
4.6
46-504.6
51-55
4.1
51-554.1
56-60
5
56-605

Airbus Product Quality Score by Usage

Airbus's Product Quality score was rated the highest by customers who have used Airbus's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
4.2
2 to 5 Years
4
5 to 10 Years
4.3
Over 10 Years
4.4

Airbus Product Quality Score by Industry

Airbus's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
4.1
Accounting
4.2
Aerospace and Aviation
4

Airbus Product Quality vs. Competitors

Compared to its competitors, Airbus's Product Quality score is rated right above Lockheed Martin, and is preceded by Gulfstream Aerospace.

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Airbus' Logo
VS
Gulfstream Aerospace's Logo
Lockheed Martin's Logo
Bombardier, Inc's Logo
Boeing's Logo
General Dynamics' Logo
Bombardier's Logo
Ultra Electronics' Logo

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Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Airbus's Product Quality score is rated right above Audi, and is preceded by BMW Group.

COMPANYProduct Quality Score
Porsche4.4/5
Mercedes-Benz USA4.3/5
Honda4.3/5
Toyota4.2/5
BMW Group4.2/5
Airbus4.1/5
Audi4.1/5
Tesla4.1/5
FedEx3.8/5

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Airbus' Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Honda's Logo
Toyota's Logo
BMW Group's Logo
Audi's Logo
Tesla's Logo
FedEx's Logo

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Airbus Pricing

Airbus ROI & Value For Money

3.9/5

Airbus has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Airbus Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from Airbus.

Quick Insights into Airbus ROI

Airbus's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 41-45.

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Ranked Airbus ROI the Highest

56-60
5
Less than 1 Year
4.5
Asian or Pacific Islander
4.3

Ranked Airbus ROI the Lowest

1 to 2 Years
3.6
African American/Black
3
41-45
2.7

Airbus ROI Score by Gender

Female customers rated Airbus's ROI score 0.4 stars higher than Male customers.

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Male

3.9/5

Female

4.3/5

Airbus ROI Score by Ethnicity

Airbus's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Airbus.
0
1
2
3
4
5
Caucasian
4
Caucasian4
African American/Black
3
African American/Black3
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
4
Other4

Airbus ROI Score by Age

Airbus's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Airbus.
0
1
2
3
4
5
18-25
3.7
18-253.7
36-40
4.6
36-404.6
41-45
2.7
41-452.7
46-50
4.6
46-504.6
51-55
4.1
51-554.1
56-60
5
56-605

Airbus ROI Score by Usage

Airbus's ROI score was rated the highest by customers who have used Airbus's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.5
1 to 2 Years
3.6
2 to 5 Years
4.2
5 to 10 Years
4
Over 10 Years
4.2

Airbus ROI Score by Industry

Airbus's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

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Tech
3.8
Accounting
4.1
Aerospace and Aviation
4.2

Airbus Pricing vs. Competitors

Compared to its competitors, Airbus's ROI score is rated right above Boeing, and is preceded by Lockheed Martin.

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Airbus' Logo
VS
Gulfstream Aerospace's Logo
Lockheed Martin's Logo
Boeing's Logo
General Dynamics' Logo
Bombardier, Inc's Logo
Bombardier's Logo
Ultra Electronics' Logo

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ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Airbus's ROI score is rated right above FedEx, and is preceded by BMW Group.

COMPANYPricing Score
Porsche4.2/5
Mercedes-Benz USA4.1/5
Toyota4.1/5
Tesla4.1/5
Honda4/5
Audi3.9/5
BMW Group3.9/5
Airbus3.9/5
FedEx3.6/5

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Airbus' Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Tesla's Logo
Honda's Logo
Audi's Logo
BMW Group's Logo
FedEx's Logo

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Airbus Customer Satisfaction (CSAT)

Airbus Customer Satisfaction (CSAT) Score

88 / 100

Airbus has an overall Customer Satisfaction score of 88 rated by its users and customers.

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Very Satisfied47%
Satisfied41%
Neither Satisfied nor Dissatisfied8%
Dissatisfied1%
Very Dissatisfied3%
Very Satisfied
47%
Satisfied
41%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
1%
Very Dissatisfied
3%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Airbus Customer Satisfaction

Airbus's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers ages 41-45.

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Ranked Airbus Customer Satisfaction the Highest

36-40
100%
5 to 10 Years
100%
Female
100%

Ranked Airbus Customer Satisfaction the Lowest

Aerospace and Aviation
71%
African American/Black
67%
41-45
33%

Airbus Customer Satisfaction Score by Gender

Female customers rated Airbus's Customer Satisfaction score 23 points higher than Male customers.

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77 / 100
Male
Very Satisfied
46%
Satisfied
31%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
15%
100 / 100
Female
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Airbus Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Airbus' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.

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75 / 100
Very Satisfied25%
Satisfied50%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied25%
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%

CSAT according to African American/Black

Airbus' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.

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67 / 100
Very Satisfied67%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%

CSAT according to Asian or Pacific Islander

Airbus' Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.

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86 / 100
Very Satisfied57%
Satisfied29%
Neither Satisfied nor Dissatisfied14%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Airbus' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100
Very Satisfied50%
Satisfied50%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Airbus Customer Satisfaction Score by Age

Airbus's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25 CSAT Score
83%
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
18-2583%
36-40 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
36-40100%
41-45 CSAT Score
33%
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
41-4533%
56-60 CSAT Score
100%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
56-60100%

Airbus Customer Satisfaction Score by Usage

Airbus's Customer Satisfaction score was rated the highest by customers who have used Airbus's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years
86
5 to 10 Years
100
Over 10 Years
83

Airbus Customer Satisfaction Score by Industry

Airbus's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
86
Aerospace and Aviation
71

Airbus Customer Satisfaction vs. Competitors

Compared to its competitors, Airbus's Customer Satisfaction score is rated right above Lockheed Martin, and is preceded by Gulfstream Aerospace.

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Airbus' Logo
VS
Ultra Electronics' Logo
Gulfstream Aerospace's Logo
Lockheed Martin's Logo
Boeing's Logo
Bombardier, Inc's Logo
Bombardier's Logo
General Dynamics' Logo

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Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Airbus's Customer Satisfaction score is rated right above Mercedes-Benz USA.

COMPANYCustomer Satisfaction (CSAT) Score
Airbus88%
Mercedes-Benz USA87%
Porsche87%
Toyota87%
Honda86%
Audi81%
BMW Group81%
Tesla78%
FedEx74%

Unlock Airbus Customer Satisfaction vs. Companies in Automotive and Transportation Data

Airbus' Logo
VS
Mercedes-Benz USA's Logo
Porsche's Logo
Toyota's Logo
Honda's Logo
Audi's Logo
BMW Group's Logo
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Airbus Customer Service

4/5

Airbus has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Airbus's Customer Service

Address

2 Rdpt Emile Dewoitine, Blagnac 31700 France


Website

http://www.airbus.com/

Quick Insights into Airbus Customer Service

Airbus's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers ages 41-45.

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Ranked Airbus Customer Service the Highest

56-60
5
Female
4.5
2 to 5 Years
4.3

Ranked Airbus Customer Service the Lowest

Accounting
3.2
African American/Black
3.1
41-45
2.6

Airbus Customer Service Score by Gender

Female customers rated Airbus's Customer Service score 0.5 stars higher than Male customers.

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Male

4/5

Female

4.5/5

Airbus Customer Service Score by Ethnicity

Airbus's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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0
20
40
60
80
100
Caucasian
3.7
Caucasian3.7
African American/Black
3.1
African American/Black3.1
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
4.1
Other4.1

Airbus Customer Service Score by Age

Airbus's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25
4.1
18-254.1
36-40
4.7
36-404.7
41-45
2.6
41-452.6
46-50
3.8
46-503.8
51-55
4.1
51-554.1
56-60
5
56-605

Airbus Customer Service Score by Usage

Airbus's Customer Service score was rated the highest by customers who have used Airbus's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
4
1 to 2 Years
4.1
2 to 5 Years
4.3
5 to 10 Years
4
Over 10 Years
4.1

Airbus Customer Service Score by Industry

Airbus's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.

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Tech
4
Accounting
3.2
Aerospace and Aviation
4.1

Airbus Customer Service vs. Competitors

Compared to its competitors, Airbus's Customer Service score is rated right above Lockheed Martin, and is preceded by Gulfstream Aerospace.

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Airbus' Logo
VS
Gulfstream Aerospace's Logo
Lockheed Martin's Logo
General Dynamics' Logo
Boeing's Logo
Bombardier, Inc's Logo
Bombardier's Logo
Ultra Electronics' Logo

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Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Airbus's Customer Service score is rated right above Tesla, and is preceded by BMW Group.

COMPANYCustomer Service Score
Porsche4.4/5
Mercedes-Benz USA4.3/5
Toyota4.1/5
BMW Group4.1/5
Airbus4/5
Tesla4/5
Honda4/5
Audi4/5
FedEx3.7/5

Unlock Airbus Customer Service vs. Companies in Automotive and Transportation Data

Airbus' Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
BMW Group's Logo
Tesla's Logo
Honda's Logo
Audi's Logo
FedEx's Logo

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Airbus as an Employer

4.5/5

Airbus has a 4.5/5 stars for its overall company culture rated by their employees

  Airbus CEO
top
10%
CEO of Airbus

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Airbus scored a 35 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Airbus would recommend the brand to a friend. ENPS measures how likely Airbus employees would recommend working at Airbus to a friend.

Net Promoter Score

35
NPS Score
54%Promoters
27%Passive
19%Detractors

Employee Net Promoter Score

27
eNPS Score
51%Promoters
25%Passive
24%Detractors

Global Ranking Snapshot

Airbus is ranked #236 in the Global Top 100 Brands. It ranks just behind QVC and just ahead of GoDaddy.

RANKCOMPANYCEOINDUSTRY
234
Tim Hortons  Tim Hortons CEO
Marc Caira
Food and Beverages
235
QVC  QVC CEO
Mike George
Retail
236
Airbus  Airbus CEO
Guillaume Faury
Automotive and Transportation
237
GoDaddy  GoDaddy CEO
Aman Bhutani
Tech
238
Autodesk  Autodesk CEO
Andrew Anagnost
Tech
239
Charles Schwab  Charles Schwab CEO
Walter Bettinger II
Banking and Financial Services
240
Old Navy  Old Navy CEO
Sonia Syngal
Retail

Automotive and Transportation Ranking Snapshot

Airbus is ranked #20 in the Automotive and Transportation Industry. It ranks just behind Lexus and just ahead of Michelin.

RANKCOMPANYLocation
18
Northrop Grumman Corporation
Falls Church, VA
19
Lexus
Plano, TX
20
Airbus
Blagnac
21
Michelin
22
Uline
Pleasant Prairie, WI
23
Textron
Providence, RI
24
Dodge
New York City, NY