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QVC is

Ranked

#38

Retail Brands

Brand Page

QVC

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QVC

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QVC is ranked #38 in Retail Brands

About QVC's Brand

QVC is a video and ecommerce retailer offering various brands to customers around the globe. QVC’s brand is ranked #235 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of QVC. When compared to other organizations within the Retail industry, QVC is ranked #38. Among its major competitors, QVC is ranked in 6th place for NPS while Amazon is 1st, and CUT.COM is 2nd.

Brand at a Glance

84%

Customer Loyalty

2.7/5

Product Quality

2.6/5

Pricing

2.5/5

Customer Service

QVC CMO

Jeff Charney

QVC Ranking

^#235 in Global Best Brands
^#38 in Retail
^#4 / 4 of its competitors

QVC NPS

QVC's Net Promoter Score (NPS) is a -30 with 30% Promoters, 10% Passives, and 60% Detractors. Net Promoter Score tracks whether QVC's customers would recommend using the product based on a scale of -100 to 100.

QVC Overall NPS

-30

NPS

30%	Promoters
10%	Passives
60%	Detractors

QVC NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 -32	Dec 2024	-32
Jan 2025 -32	Jan 2025	-32
Feb 2025 -32	Feb 2025	-32
Mar 2025 -31	Mar 2025	-31
Apr 2025 -31	Apr 2025	-31
May 2025 -32	May 2025	-32
Jun 2025 -32	Jun 2025	-32
Jul 2025 -32	Jul 2025	-32
Aug 2025 -31	Aug 2025	-31
Oct 2025 -31	Oct 2025	-31
Nov 2025 -32	Nov 2025	-32
Jan 2026 -32	Jan 2026	-32

How Other Brands Compare

QVC is ranked #4 for NPS among its competitors. Amazon and AMC Networks come in first and second, with Thomson Reuters coming in at third.

	QVC	Amazon	Thomson Reuters	AMC Networks
Global Ranking	#235	#9	#227	#684
NPS	-30	49	7	16
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$1.64T	$40.72B	$1.50B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

QVC NPS by Gender

Female customers rated QVC's NPS 14 points higher than Male customers.

Male

-56

QVC's NPS was rated -56 by Male customers on Comparably.

18%

Promoters

Passives

74%

Detractors

Female

-42

QVC's NPS was rated -42 by Female customers on Comparably.

25%

Promoters

Passives

67%

Detractors

QVC NPS by Ethnicity

QVC's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -51	Caucasian	-51
Hispanic or Latino 14	Hispanic or Latino	14
African American/Black -24	African American/Black	-24
Other -63	Other	-63

QVC NPS by Age

QVC's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

18-25

50%

26-30

50%

31-35

17%

33%

50%

36-40

11%

22%

67%

41-45

37%

63%

46-50

37%

63%

51-55

29%

67%

56-60

28%

63%

61-65

21%

73%

66+

18%

11%

71%

QVC NPS by Usage

QVC's NPS was rated the highest by customers who have used QVC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -61	Less than 1 Year	-61
1 to 2 Years -16	1 to 2 Years	-16
2 to 5 Years -28	2 to 5 Years	-28
5 to 10 Years -20	5 to 10 Years	-20
Over 10 Years -50	Over 10 Years	-50

QVC NPS vs. Competitors

Compared to its competitors, QVC's NPS is rated right above HSN, and is preceded by Yoogi's Closet.

COMPANY		NPS Score
	Amazon	49
	CUT.COM	20
	AMC Networks	16
	PitchBook	14
	Thomson Reuters	7
	Yoogi's Closet	N/A
	QVC	-30
	HSN	-30

QVC NPS vs Companies in Retail

In the Retail industry, QVC's NPS is rated right below Chipotle.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Chipotle	16
	QVC	-30

QVC Customer Reviews

Out of the 64 QVC customer reviews 17 were positive and 47 were constructive. QVC customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

QVC Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of QVC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

84%

16%

QVC Customer Loyalty Score by Gender

Female customers rated QVC's Customer Loyalty score 19% higher than Male customers.

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Male

69%

Yes

Female

88%

Yes

QVC Customer Loyalty Score by Ethnicity

QVC's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Other

QVC Customer Loyalty Score by Age

QVC's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of QVC.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 100%	26-30	100%
31-35 55%	31-35	55%
36-40 50%	36-40	50%
41-45 66%	41-45	66%
46-50 78%	46-50	78%
51-55 77%	51-55	77%
56-60 86%	56-60	86%
61-65 88%	61-65	88%
66+ 90%	66+	90%

QVC Customer Loyalty Score by Usage

QVC's Customer Loyalty score was rated the highest by customers who have used QVC's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	41%
1 to 2 Years	78%
2 to 5 Years	75%
5 to 10 Years	87%
Over 10 Years	90%

QVC Customer Loyalty Score by Industry

QVC's Customer Loyalty score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Marketing, Advertising and Research industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	84%
Accounting	76%
Aerospace and Aviation	78%
Fashion and Beauty	100%
Arts and Entertainment	82%
Banking and Financial Services	92%
Beverage, Wine and Spirits	100%
Business and Consumer Services	100%
Consulting	74%
Education	92%
Government and Public Policy	75%
Healthcare, Hospitals and Medicine	78%
Hospitality	100%
Insurance	78%
Legal	85%
Marketing, Advertising and Research	61%
Military and Defense	70%
Non-Profit	100%
Public Safety	100%
Real Estate	100%
Retail	100%
Telecommunications	70%
Transportation	100%

QVC Customer Loyalty vs. Competitors

Compared to its competitors, QVC's Customer Loyalty score is rated right above Thomson Reuters, and is preceded by Amazon.

COMPANY		Customer Loyalty Score
	Amazon	89%
	QVC	84%
	Thomson Reuters	80%
	HSN	75%
	PitchBook	72%
	AMC Networks	58%
	CUT.COM	54%
	Yoogi's Closet	N/A

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Customer Loyalty for Other Retail Brands

In the Retail industry, QVC's Customer Loyalty score is rated right above Target, and is preceded by Trader Joe's.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	QVC	84%
	Target	82%
	Chipotle	76%

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QVC Product Quality

2.7/5

QVC has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.

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QVC Product Information

QVC’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated QVC's product the highest. Reviewers from the Marketing, Advertising and Research industry rated QVC the lowest at 2.8.

Website: http://www.qvc.com

Company Size: 1,001-5,000 Employees

Industry

Content

Ecommerce and Marketplaces

Marketplaces

Media

Sports & Entertainment

Quick Insights into QVC Product Quality

QVC's Product Quality score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Insurance industry.

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Ranked QVC Product Quality the Highest

Fashion and Beauty	3.9
26-30	3.6
1 to 2 Years	3.5

Ranked QVC Product Quality the Lowest

Other	2
Less than 1 Year	1.8
Insurance	1.5

QVC Product Quality Score by Gender

Female customers rated QVC's Product Quality score 0.5 stars higher than Male customers.

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Male

2/5

Female

2.5/5

QVC Product Quality Score by Ethnicity

QVC's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.4	Caucasian	2.4
Hispanic or Latino 3.3	Hispanic or Latino	3.3
African American/Black 3	African American/Black	3
Other 2	Other	2

QVC Product Quality Score by Age

QVC's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 3.6	26-30	3.6
31-35 2.9	31-35	2.9
36-40 2	36-40	2
41-45 3	41-45	3
46-50 2.5	46-50	2.5
51-55 2.7	51-55	2.7
56-60 2.4	56-60	2.4
61-65 2.1	61-65	2.1
66+ 2.4	66+	2.4

QVC Product Quality Score by Usage

QVC's Product Quality score was rated the highest by customers who have used QVC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.8
1 to 2 Years	3.5
2 to 5 Years	2.8
5 to 10 Years	2.6
Over 10 Years	2.3

QVC Product Quality Score by Industry

QVC's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Insurance industry customers.

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Tech	2.6
Accounting	2.1
Aerospace and Aviation	1.9
Fashion and Beauty	3.9
Arts and Entertainment	2.4
Banking and Financial Services	2.4
Beverage, Wine and Spirits	2
Business and Consumer Services	2.9
Consulting	2.3
Education	2.6
Government and Public Policy	2.7
Healthcare, Hospitals and Medicine	2.2
Hospitality	3.1
Insurance	1.5
Legal	2.1
Marketing, Advertising and Research	2.8
Military and Defense	2.6
Non-Profit	3
Public Safety	3.1
Real Estate	1.6
Retail	2.7
Telecommunications	3.5
Transportation	2.8

QVC Product Quality vs. Competitors

Compared to its competitors, QVC's Product Quality score is rated right above HSN, and is preceded by CUT.COM.

COMPANY		Product Quality Score
	Amazon	4.2/5
	AMC Networks	3.7/5
	Thomson Reuters	3.7/5
	PitchBook	3.6/5
	CUT.COM	3.5/5
	QVC	2.7/5
	HSN	2.7/5
	Yoogi's Closet	N/A

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Product Quality for Other Retail Brands

In the Retail industry, QVC's Product Quality score is rated right below Chipotle.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5
	QVC	2.7/5

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QVC Pricing

QVC ROI & Value For Money

2.6/5

QVC has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.

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QVC Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Insurance industry think that they had the lowest ROI from QVC.

Quick Insights into QVC ROI

QVC's ROI score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Insurance industry.

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Ranked QVC ROI the Highest

Fashion and Beauty	4.1
18-25	3.7
1 to 2 Years	3.4

Ranked QVC ROI the Lowest

61-65	2
Less than 1 Year	1.9
Insurance	1.6

QVC ROI Score by Gender

Female customers rated QVC's ROI score 0.2 stars higher than Male customers.

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Male

2.2/5

Female

2.4/5

QVC ROI Score by Ethnicity

QVC's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3
Hispanic or Latino 3.2	Hispanic or Latino	3.2
African American/Black 2.9	African American/Black	2.9
Other 2.1	Other	2.1

QVC ROI Score by Age

QVC's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.7	18-25	3.7
26-30 3.2	26-30	3.2
31-35 3.2	31-35	3.2
36-40 2	36-40	2
41-45 2.6	41-45	2.6
46-50 2.6	46-50	2.6
51-55 2.3	51-55	2.3
56-60 2.5	56-60	2.5
61-65 2	61-65	2
66+ 2.3	66+	2.3

QVC ROI Score by Usage

QVC's ROI score was rated the highest by customers who have used QVC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.9
1 to 2 Years	3.4
2 to 5 Years	2.8
5 to 10 Years	2.5
Over 10 Years	2.3

QVC ROI Score by Industry

QVC's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Insurance industry customers.

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Tech	2.5
Accounting	2.2
Aerospace and Aviation	1.7
Fashion and Beauty	4.1
Arts and Entertainment	2.7
Banking and Financial Services	2.3
Beverage, Wine and Spirits	2
Business and Consumer Services	2.5
Consulting	2.3
Education	2.7
Government and Public Policy	2.5
Healthcare, Hospitals and Medicine	2.2
Hospitality	3.5
Insurance	1.6
Legal	2
Marketing, Advertising and Research	3
Military and Defense	3
Non-Profit	3.4
Public Safety	2.8
Real Estate	2
Retail	2.6
Telecommunications	3.1
Transportation	2

QVC Pricing vs. Competitors

Compared to its competitors, QVC's ROI score is rated right above Yoogi's Closet, and is preceded by HSN.

COMPANY		Pricing Score
	Amazon	4.1/5
	AMC Networks	3.9/5
	PitchBook	3.6/5
	Thomson Reuters	3.6/5
	CUT.COM	3.5/5
	HSN	2.7/5
	QVC	2.6/5
	Yoogi's Closet	N/A

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ROI for Other Retail Brands

In the Retail industry, QVC's ROI score is rated right below Chipotle.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5
	QVC	2.6/5

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QVC Customer Satisfaction (CSAT)

QVC Customer Satisfaction (CSAT) Score

37 / 100

QVC has an overall Customer Satisfaction score of 37 rated by its users and customers.

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Very Satisfied	23%
Satisfied	14%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	13%
Very Dissatisfied	42%

Very Satisfied

23%

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

42%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into QVC Customer Satisfaction

QVC's Customer Satisfaction score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Legal industry.

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Ranked QVC Customer Satisfaction the Highest

Marketing, Advertising and Research	100%
31-35	80%
Hispanic or Latino	57%

Ranked QVC Customer Satisfaction the Lowest

Less than 1 Year	23%
Other	16%
Legal	0%

QVC Customer Satisfaction Score by Gender

Female customers rated QVC's Customer Satisfaction score 8 points higher than Male customers.

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24 / 100

Male

	Very Satisfied	17%
	Satisfied	7%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	20%
	Very Dissatisfied	56%

32 / 100

Female

	Very Satisfied	21%
	Satisfied	11%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	13%
	Very Dissatisfied	50%

QVC Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

QVC's Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.

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30 / 100

Very Satisfied	18%
Satisfied	12%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	14%
Very Dissatisfied	51%

Very Satisfied

18%

Satisfied

12%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

51%

CSAT according to Hispanic or Latino

QVC's Customer Satisfaction (CSAT) score was rated 57% according to Hispanic or Latino users and customers.

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57 / 100

Very Satisfied	57%
Satisfied	0%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	29%

Very Satisfied

57%

Satisfied

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

29%

CSAT according to African American/Black

QVC's Customer Satisfaction (CSAT) score was rated 44% according to African American/Black users and customers.

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44 / 100

Very Satisfied	36%
Satisfied	8%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	16%
Very Dissatisfied	40%

Very Satisfied

36%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

16%

Very Dissatisfied

40%

CSAT according to Other

QVC's Customer Satisfaction (CSAT) score was rated 16% according to Other users and customers.

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16 / 100

Very Satisfied	13%
Satisfied	3%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	15%
Very Dissatisfied	64%

Very Satisfied

13%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

64%

QVC Customer Satisfaction Score by Age

QVC's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

50%

26-30

50%

31-35

80%

36-40

37%

41-45

57%

46-50

31%

51-55

26%

56-60

37%

61-65

27%

66+

25%

QVC Customer Satisfaction Score by Usage

QVC's Customer Satisfaction score was rated the highest by customers who have used QVC's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	23
1 to 2 Years	36
2 to 5 Years	42
5 to 10 Years	40
Over 10 Years	29

QVC Customer Satisfaction Score by Industry

QVC's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Legal industry customers.

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{
	"title": "QVC Customer Satisfaction Score by Industry",
	"text": "QVC's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Legal industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "QVC's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 32,
			"stars": 0,
			"csatScore": 32,
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			"scoreClassName": "",
			"scoreLabel": 32
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "QVC's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Fashion and Beauty",
			"groupId": 497,
			"score": 50,
			"stars": 0,
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			"text": "QVC's Customer Satisfaction score is  rated by Fashion and Beauty customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 30,
			"stars": 0,
			"csatScore": 30,
			"text": "QVC's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 30
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 27,
			"stars": 0,
			"csatScore": 27,
			"text": "QVC's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 27
		},
		{
			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "QVC's Customer Satisfaction score is  rated by Beverage, Wine and Spirits customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
			"text": "QVC's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "QVC's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 36,
			"stars": 0,
			"csatScore": 36,
			"text": "QVC's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 36
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 44,
			"stars": 0,
			"csatScore": 44,
			"text": "QVC's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 44
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 21,
			"stars": 0,
			"csatScore": 21,
			"text": "QVC's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 21
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "QVC's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "QVC's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "QVC's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "QVC's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "QVC's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
			"text": "QVC's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "QVC's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "QVC's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		}
	]
}

Tech	40
Accounting	32
Aerospace and Aviation	50
Fashion and Beauty	50
Arts and Entertainment	30
Banking and Financial Services	27
Beverage, Wine and Spirits	33
Business and Consumer Services	43
Consulting	20
Education	36
Government and Public Policy	44
Healthcare, Hospitals and Medicine	21
Insurance	0
Legal	0
Marketing, Advertising and Research	100
Military and Defense	33
Non-Profit	33
Retail	43
Telecommunications	67
Transportation	33

QVC Customer Satisfaction vs. Competitors

Compared to its competitors, QVC's Customer Satisfaction score is rated right above Yoogi's Closet, and is preceded by HSN.

COMPANY		Customer Satisfaction (CSAT) Score
	Amazon	84%
	CUT.COM	75%
	Thomson Reuters	68%
	PitchBook	67%
	AMC Networks	55%
	HSN	42%
	QVC	37%
	Yoogi's Closet	0%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, QVC's Customer Satisfaction score is rated right below Chipotle.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Chipotle	62%
	QVC	37%

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QVC Customer Service

2.5/5

QVC has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.

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About QVC's Customer Service

Address

1200 Wilson Drive, West Chester, PA

Website

http://www.qvc.com

Phone Number

(484) 701-8697

Quick Insights into QVC Customer Service

QVC's Customer Service score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Insurance industry.

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Ranked QVC Customer Service the Highest

Fashion and Beauty	4.7
18-25	3.2
1 to 2 Years	3

Ranked QVC Customer Service the Lowest

Less than 1 Year	1.6
Other	1.6
Insurance	1.5

QVC Customer Service Score by Gender

Female customers rated QVC's Customer Service score 0.5 stars higher than Male customers.

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Male

1.8/5

Female

2.3/5

QVC Customer Service Score by Ethnicity

QVC's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.1	Caucasian	2.1
Hispanic or Latino 3	Hispanic or Latino	3
African American/Black 2.6	African American/Black	2.6
Other 1.6	Other	1.6

QVC Customer Service Score by Age

QVC's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 3.2	18-25	3.2
26-30 2.9	26-30	2.9
31-35 2.8	31-35	2.8
36-40 2.4	36-40	2.4
41-45 2.9	41-45	2.9
46-50 2.4	46-50	2.4
51-55 2.5	51-55	2.5
56-60 2.3	56-60	2.3
61-65 2	61-65	2
66+ 2	66+	2

QVC Customer Service Score by Usage

QVC's Customer Service score was rated the highest by customers who have used QVC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.6
1 to 2 Years	3
2 to 5 Years	2.4
5 to 10 Years	2.4
Over 10 Years	2.1

QVC Customer Service Score by Industry

QVC's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Insurance industry customers.

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Tech	2.6
Accounting	1.9
Aerospace and Aviation	2.5
Fashion and Beauty	4.7
Arts and Entertainment	2.4
Banking and Financial Services	2.1
Beverage, Wine and Spirits	2.6
Business and Consumer Services	2.2
Consulting	2
Education	2.2
Government and Public Policy	2.5
Healthcare, Hospitals and Medicine	1.8
Hospitality	3.3
Insurance	1.5
Legal	1.9
Marketing, Advertising and Research	2.6
Military and Defense	2.1
Non-Profit	2.7
Public Safety	3.1
Real Estate	1.6
Retail	2.3
Telecommunications	3.5
Transportation	2

QVC Customer Service vs. Competitors

Compared to its competitors, QVC's Customer Service score is rated right above Yoogi's Closet, and is preceded by HSN.

COMPANY		Customer Service Score
	Amazon	4.2/5
	AMC Networks	4/5
	PitchBook	3.7/5
	CUT.COM	3.6/5
	Thomson Reuters	3.5/5
	HSN	2.7/5
	QVC	2.5/5
	Yoogi's Closet	N/A

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Customer Service for Other Retail Brands

In the Retail industry, QVC's Customer Service score is rated right below Chipotle.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5
	QVC	2.5/5

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QVC as an Employer

3.2/5

QVC has a 3.2/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of QVC

Mike George

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

QVC scored a -30 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of QVC would recommend the brand to a friend. ENPS measures how likely QVC employees would recommend working at QVC to a friend.

Net Promoter Score

-30

NPS Score

30%	Promoters
10%	Passive
60%	Detractors

Employee Net Promoter Score

-3

eNPS Score

40%	Promoters
17%	Passive
43%	Detractors

Global Ranking Snapshot

QVC is ranked #235 in the Global Top 100 Brands. It ranks just behind Tim Hortons and just ahead of Airbus.

RANK			INDUSTRY
233	lululemon	Calvin McDonald	Fashion and Beauty
234	Tim Hortons	Marc Caira	Food and Beverages
235	QVC	Mike George	Retail
236	Airbus	Guillaume Faury	Automotive and Transportation
237	GoDaddy	Aman Bhutani	Tech
238	Autodesk	Andrew Anagnost	Tech
239	Charles Schwab	Rick Wurster	Banking and Financial Services

Retail Ranking Snapshot

QVC is ranked #38 in the Retail Industry. It ranks just behind Ulta Beauty and just ahead of Old Navy.

RANK		Location
36	Zumiez	Lynnwood, WA
37	Ulta Beauty	Bolingbrook, IL
38	QVC	West Chester, PA
39	Old Navy	San Francisco, CA
40	IKEA	Conshohocken, PA
41	DICK'S Sporting Goods	Coraopolis, PA
42	Publix Super Markets	Lakeland, FL