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QVC is
Ranked
#38
in
Retail Brands
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QVC
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QVC is ranked #38 in Retail Brands

About QVC's Brand

QVC is a video and ecommerce retailer offering various brands to customers around the globe. QVC’s brand is ranked #235 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of QVC. When compared to other organizations within the Retail industry, QVC is ranked #38. Among its major competitors, QVC is ranked in 7th place for NPS while Amazon is 1st, and AMC Networks is 2nd.

Brand at a Glance

85%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service

QVC Ranking

QVC NPS

QVC's Net Promoter Score (NPS) is a -15 with 37% Promoters, 11% Passives, and 52% Detractors. Net Promoter Score tracks whether QVC's customers would recommend using the product based on a scale of -100 to 100.

QVC Overall NPS

-15
NPS
37%Promoters
11%Passives
52%Detractors
QVC Overall NPS

QVC NPS Trend

-100
-50
0
50
100
Jul 2021
0
Jul 20210
Aug 2021
2
Aug 20212
Sep 2021
5
Sep 20215
Oct 2021
5
Oct 20215
Nov 2021
1
Nov 20211
Dec 2021
0
Dec 20210
Jan 2022
-5
Jan 2022-5
Feb 2022
-6
Feb 2022-6
Mar 2022
-9
Mar 2022-9
Apr 2022
-10
Apr 2022-10
May 2022
-13
May 2022-13
Jun 2022
-14
Jun 2022-14

How Other Brands Compare

QVC is ranked #4 for NPS among its competitors. Amazon and AMC Networks come in first and second, with Thomson Reuters coming in at third.

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QVC's Logo
QVC
Amazon's Logo
Amazon
Thomson Reuters' Logo
Thomson Reuters
AMC Networks' Logo
AMC Networks
Global Ranking#235#5#227#684
NPS-15531832
Social Sentiment Calculated by analyzing social media and other online mentions-NeutralNeutral-
Valuation Updated every 24 hours for public companies-$1.64T$40.72B$1.50B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

QVC NPS by Gender

Female customers rated QVC's NPS 23 points higher than Male customers.

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Male

-39

QVC's NPS was rated -39 by Male customers on Comparably.

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23%
Promoters
15%
Passives
62%
Detractors

Female

-16

QVC's NPS was rated -16 by Female customers on Comparably.

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38%
Promoters
8%
Passives
54%
Detractors

QVC NPS by Ethnicity

QVC's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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-100
-50
0
50
100
Caucasian
-34
Caucasian-34
African American/Black
-12
African American/Black-12
Other
-25
Other-25

QVC NPS by Age

QVC's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of QVC.
0
20
40
60
80
100
Promoters
50%
Passives
0%
Detractors
50%
18-2550%0%50%
Promoters
67%
Passives
0%
Detractors
33%
26-3067%0%33%
Promoters
0%
Passives
33%
Detractors
67%
31-350%33%67%
Promoters
50%
Passives
0%
Detractors
50%
41-4550%0%50%
Promoters
83%
Passives
0%
Detractors
17%
46-5083%0%17%
Promoters
33%
Passives
0%
Detractors
67%
51-5533%0%67%
Promoters
30%
Passives
11%
Detractors
59%
56-6030%11%59%
Promoters
31%
Passives
6%
Detractors
63%
61-6531%6%63%
Promoters
26%
Passives
13%
Detractors
61%
66+26%13%61%

QVC NPS by Usage

QVC's NPS was rated the highest by customers who have used QVC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of QVC.
-100
-50
0
50
100
Less than 1 Year
-46
Less than 1 Year-46
1 to 2 Years
100
1 to 2 Years100
2 to 5 Years
-9
2 to 5 Years-9
5 to 10 Years
6
5 to 10 Years6
Over 10 Years
-32
Over 10 Years-32

QVC NPS vs. Competitors

Compared to its competitors, QVC's NPS is rated right below HSN.

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QVC's Logo
VS
Amazon's Logo
AMC Networks' Logo
Thomson Reuters' Logo
PitchBook's Logo
CUT.COM's Logo
HSN's Logo

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QVC NPS vs Companies in Retail

In the Retail industry, QVC's NPS is rated right below Bath & Body Works.

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QVC's Logo
VS
Costco's Logo
REI's Logo
Trader Joe's' Logo
Amazon's Logo
American Eagle Outfitters' Logo
Target's Logo
Chipotle's Logo
Bath & Body Works' Logo

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QVC Customer Reviews

Out of the 30 QVC customer reviews 7 were positive and 23 were constructive. QVC customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
I have called customer service on a couple of occasions with legitimate issues. The supervisors were condescending, speaking to me as though I had a learning disability. This is UNACCEPTABLE and needs to be addressed!
Review from New York, NY / Female / Caucasian / 66+Posted 6 days ago
What can this brand most improve?
It would help if the customer service agents bothered to read and understand the problem reported. If they're not sure then just ask.
Review from Philadelphia, PA / Male / Caucasian / 56-60Posted 4 days ago
What can this brand most improve?
Everything they do needs to be improved.
Review from Philadelphia, PA / Male / Other / 56-60Posted 16 days ago
What can this brand most improve?
Customer Service is awful, the worst of any company I have ever dealt with. They are thiefs
Review from Female / Caucasian / 56-60Posted a month ago
What do you value most about this brand?
Accuracy friendliness and great products
Review from Philadelphia, PA / Female / African American/Black / 36-40

QVC Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of QVC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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85
85%
15
15%
QVC Customer Loyalty

QVC Customer Loyalty Score by Gender

Female customers rated QVC's Customer Loyalty score 14% higher than Male customers.

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Male
76%
Yes
Female
90%
Yes

QVC Customer Loyalty Score by Ethnicity

QVC's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

% who answered "Yes"

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87
out of 100
Caucasian
80
out of 100
African American/Black
85
out of 100
Other

QVC Customer Loyalty Score by Age

QVC's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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0
20%
40%
60%
80%
100%
18-25
78%
18-2578%
26-30
100%
26-30100%
31-35
40%
31-3540%
41-45
55%
41-4555%
46-50
100%
46-50100%
51-55
70%
51-5570%
56-60
87%
56-6087%
61-65
83%
61-6583%
66+
95%
66+95%

QVC Customer Loyalty Score by Usage

QVC's Customer Loyalty score was rated the highest by customers who have used QVC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
45%
1 to 2 Years
100%
2 to 5 Years
92%
5 to 10 Years
84%
Over 10 Years
94%

QVC Customer Loyalty Score by Industry

QVC's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Marketing, Advertising and Research industry customers.

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Tech
92%
Accounting
93%
Aerospace and Aviation
70%
Banking and Financial Services
100%
Business and Consumer Services
100%
Consulting
40%
Education
100%
Government and Public Policy
85%
Healthcare, Hospitals and Medicine
79%
Marketing, Advertising and Research
33%
Non-Profit
100%
Retail
100%

QVC Customer Loyalty vs. Competitors

Compared to its competitors, QVC's Customer Loyalty score is rated right above Thomson Reuters, and is preceded by Amazon.

COMPANYCustomer Loyalty Score
Amazon89%
QVC85%
Thomson Reuters81%
PitchBook81%
HSN77%
AMC Networks66%
CUT.COM54%

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Customer Loyalty for Other Retail Brands

In the Retail industry, QVC's Customer Loyalty score is rated right above Target, and is preceded by American Eagle Outfitters.

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QVC's Logo
VS
Costco's Logo
Amazon's Logo
REI's Logo
Trader Joe's' Logo
American Eagle Outfitters' Logo
Target's Logo
Bath & Body Works' Logo
Chipotle's Logo

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QVC Product Quality

2.9/5

QVC has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.

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QVC Product Information

QVC’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated QVC's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated QVC the lowest at 2.4.

Website
http://www.qvc.com
Company Size
1,001-5,000 Employees

Industry

Content
Ecommerce and Marketplaces
Marketplaces
Media
Sports & Entertainment

Quick Insights into QVC Product Quality

QVC's Product Quality score was rated highest by customers who have used QVC's products/services for 1 to 2 Years, and rated lowest by customers ages 31-35.

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Ranked QVC Product Quality the Highest

1 to 2 Years
4.6
46-50
4.4
Banking and Financial Services
4.3

Ranked QVC Product Quality the Lowest

Male
2.2
Marketing, Advertising and Research
1.6
31-35
1.5

QVC Product Quality Score by Gender

Female customers rated QVC's Product Quality score 0.6 stars higher than Male customers.

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Male

2.2/5

Female

2.8/5

QVC Product Quality Score by Ethnicity

QVC's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
2.5
Caucasian2.5
African American/Black
3.2
African American/Black3.2
Other
2.3
Other2.3

QVC Product Quality Score by Age

QVC's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
18-25
3.4
18-253.4
26-30
3.5
26-303.5
31-35
1.5
31-351.5
41-45
3.9
41-453.9
46-50
4.4
46-504.4
51-55
2.3
51-552.3
56-60
2.6
56-602.6
61-65
2.1
61-652.1
66+
2.5
66+2.5

QVC Product Quality Score by Usage

QVC's Product Quality score was rated the highest by customers who have used QVC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.2
1 to 2 Years
4.6
2 to 5 Years
2.7
5 to 10 Years
2.8
Over 10 Years
2.6

QVC Product Quality Score by Industry

QVC's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Marketing, Advertising and Research industry customers.

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Tech
3.1
Accounting
2.8
Aerospace and Aviation
2
Banking and Financial Services
4.3
Business and Consumer Services
1.6
Consulting
3.5
Education
2.6
Government and Public Policy
2.2
Healthcare, Hospitals and Medicine
2.4
Marketing, Advertising and Research
1.6
Non-Profit
2.6
Retail
3.5

QVC Product Quality vs. Competitors

Compared to its competitors, QVC's Product Quality score is rated right below HSN.

COMPANYProduct Quality Score
Amazon4.3/5
AMC Networks4.1/5
Thomson Reuters3.9/5
PitchBook3.8/5
CUT.COM3.7/5
HSN2.9/5
QVC2.9/5

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Product Quality for Other Retail Brands

In the Retail industry, QVC's Product Quality score is rated right below Bath & Body Works.

COMPANYProduct Quality Score
Costco4.4/5
REI4.4/5
Target4.3/5
Trader Joe's4.3/5
Chipotle4.3/5
Amazon4.3/5
American Eagle Outfitters4.2/5
Bath & Body Works4.2/5
QVC2.9/5

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QVC's Logo
VS
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REI's Logo
Target's Logo
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Bath & Body Works' Logo

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QVC Pricing

QVC ROI & Value For Money

2.9/5

QVC has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.

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QVC Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from QVC.

Quick Insights into QVC ROI

QVC's ROI score was rated highest by customers who have used QVC's products/services for 1 to 2 Years, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked QVC ROI the Highest

1 to 2 Years
5
46-50
4.3
Banking and Financial Services
3.6

Ranked QVC ROI the Lowest

Male
2.4
61-65
2.1
Aerospace and Aviation
2

QVC ROI Score by Gender

Female customers rated QVC's ROI score 0.5 stars higher than Male customers.

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Male

2.4/5

Female

2.9/5

QVC ROI Score by Ethnicity

QVC's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
2.6
Caucasian2.6
African American/Black
3.2
African American/Black3.2
Other
2.6
Other2.6

QVC ROI Score by Age

QVC's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
3.9
18-253.9
26-30
3.5
26-303.5
31-35
2.3
31-352.3
41-45
3.2
41-453.2
46-50
4.3
46-504.3
51-55
2.1
51-552.1
56-60
2.7
56-602.7
61-65
2.1
61-652.1
66+
2.7
66+2.7

QVC ROI Score by Usage

QVC's ROI score was rated the highest by customers who have used QVC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.4
1 to 2 Years
5
2 to 5 Years
3.2
5 to 10 Years
2.7
Over 10 Years
2.6

QVC ROI Score by Industry

QVC's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
2.8
Accounting
3.1
Aerospace and Aviation
2
Banking and Financial Services
3.6
Business and Consumer Services
2.1
Consulting
3.3
Education
2.6
Government and Public Policy
2.1
Healthcare, Hospitals and Medicine
2.4
Marketing, Advertising and Research
2.5
Non-Profit
3
Retail
3.6

QVC Pricing vs. Competitors

Compared to its competitors, QVC's ROI score is rated right below HSN.

COMPANYPricing Score
Amazon4.1/5
AMC Networks3.9/5
PitchBook3.7/5
Thomson Reuters3.6/5
CUT.COM3.3/5
HSN3.1/5
QVC2.9/5

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ROI for Other Retail Brands

In the Retail industry, QVC's ROI score is rated right below Bath & Body Works.

COMPANYPricing Score
Costco4.3/5
Trader Joe's4.2/5
Amazon4.1/5
REI4.1/5
Target4/5
Chipotle4/5
American Eagle Outfitters3.8/5
Bath & Body Works3.7/5
QVC2.9/5

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QVC Customer Satisfaction (CSAT)

QVC Customer Satisfaction (CSAT) Score

44 / 100

QVC has an overall Customer Satisfaction score of 44 rated by its users and customers.

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Very Satisfied29%
Satisfied15%
Neither Satisfied nor Dissatisfied7%
Dissatisfied12%
Very Dissatisfied37%
Very Satisfied
29%
Satisfied
15%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
12%
Very Dissatisfied
37%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into QVC Customer Satisfaction

QVC's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked QVC Customer Satisfaction the Highest

26-30
67%
Banking and Financial Services
67%
5 to 10 Years
57%

Ranked QVC Customer Satisfaction the Lowest

66+
28%
Other
27%
Healthcare, Hospitals and Medicine
11%

QVC Customer Satisfaction Score by Gender

Male customers rated QVC's Customer Satisfaction score 3 points higher than Female customers.

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41 / 100
Male
Very Satisfied
24%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
47%
38 / 100
Female
Very Satisfied
28%
Satisfied
10%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
17%
Very Dissatisfied
40%

QVC Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

QVC's Customer Satisfaction (CSAT) score was rated 37% according to Caucasian users and customers.

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37 / 100
Very Satisfied23%
Satisfied14%
Neither Satisfied nor Dissatisfied5%
Dissatisfied12%
Very Dissatisfied46%
Very Satisfied
23%
Satisfied
14%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
12%
Very Dissatisfied
46%

CSAT according to African American/Black

QVC's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.

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50 / 100
Very Satisfied50%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied25%
Very Dissatisfied25%
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%

CSAT according to Other

QVC's Customer Satisfaction (CSAT) score was rated 27% according to Other users and customers.

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27 / 100
Very Satisfied27%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied27%
Very Dissatisfied46%
Very Satisfied
27%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
27%
Very Dissatisfied
46%

QVC Customer Satisfaction Score by Age

QVC's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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0
20
40
60
80
100
26-30 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
26-3067%
41-45 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
41-4567%
46-50 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
46-5067%
56-60 CSAT Score
42%
Very Satisfied
33%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
48%
56-6042%
61-65 CSAT Score
33%
Very Satisfied
25%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
50%
61-6533%
66+ CSAT Score
28%
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
28%
Very Dissatisfied
34%
66+28%

QVC Customer Satisfaction Score by Usage

QVC's Customer Satisfaction score was rated the highest by customers who have used QVC's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
37
2 to 5 Years
40
5 to 10 Years
57
Over 10 Years
34

QVC Customer Satisfaction Score by Industry

QVC's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech
55
Accounting
49
Aerospace and Aviation
33
Banking and Financial Services
67
Education
20
Government and Public Policy
50
Healthcare, Hospitals and Medicine
11

QVC Customer Satisfaction vs. Competitors

Compared to its competitors, QVC's Customer Satisfaction score is rated right below HSN.

COMPANYCustomer Satisfaction (CSAT) Score
CUT.COM100%
Amazon87%
PitchBook83%
AMC Networks80%
Thomson Reuters72%
HSN52%
QVC45%

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CUT.COM's Logo
Amazon's Logo
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AMC Networks' Logo
Thomson Reuters' Logo
HSN's Logo

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Customer Satisfaction for Other Retail Brands

In the Retail industry, QVC's Customer Satisfaction score is rated right below Chipotle.

COMPANYCustomer Satisfaction (CSAT) Score
Costco88%
Amazon87%
Target86%
REI86%
American Eagle Outfitters86%
Trader Joe's85%
Bath & Body Works81%
Chipotle81%
QVC45%

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VS
Costco's Logo
Amazon's Logo
Target's Logo
REI's Logo
American Eagle Outfitters' Logo
Trader Joe's' Logo
Bath & Body Works' Logo
Chipotle's Logo

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QVC Customer Service

2.8/5

QVC has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.

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About QVC's Customer Service

Address

1200 Wilson Drive, West Chester, PA


Website

http://www.qvc.com


Phone Number

(484) 701-8697

Quick Insights into QVC Customer Service

QVC's Customer Service score was rated highest by customers who have used QVC's products/services for 1 to 2 Years, and rated lowest by customers ages 31-35.

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Ranked QVC Customer Service the Highest

1 to 2 Years
5
46-50
4.1
Banking and Financial Services
4

Ranked QVC Customer Service the Lowest

Less than 1 Year
2
Marketing, Advertising and Research
1.6
31-35
1.5

QVC Customer Service Score by Gender

Female customers rated QVC's Customer Service score 0.6 stars higher than Male customers.

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Male

2.1/5

Female

2.7/5

QVC Customer Service Score by Ethnicity

QVC's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
2.4
Caucasian2.4
African American/Black
3
African American/Black3
Other
2.3
Other2.3

QVC Customer Service Score by Age

QVC's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
18-25
3.1
18-253.1
26-30
3.5
26-303.5
31-35
1.5
31-351.5
41-45
3.2
41-453.2
46-50
4.1
46-504.1
51-55
2
51-552
56-60
2.6
56-602.6
61-65
2.1
61-652.1
66+
2.3
66+2.3

QVC Customer Service Score by Usage

QVC's Customer Service score was rated the highest by customers who have used QVC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2
1 to 2 Years
5
2 to 5 Years
2.7
5 to 10 Years
2.7
Over 10 Years
2.4

QVC Customer Service Score by Industry

QVC's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Marketing, Advertising and Research industry customers.

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Tech
2.8
Accounting
2.6
Aerospace and Aviation
2
Banking and Financial Services
4
Business and Consumer Services
1.8
Consulting
3
Education
2.6
Government and Public Policy
2.2
Healthcare, Hospitals and Medicine
1.8
Marketing, Advertising and Research
1.6
Non-Profit
2.1
Retail
3

QVC Customer Service vs. Competitors

Compared to its competitors, QVC's Customer Service score is rated right below HSN.

COMPANYCustomer Service Score
AMC Networks4.3/5
Amazon4.2/5
PitchBook3.9/5
Thomson Reuters3.6/5
CUT.COM3.3/5
HSN3.1/5
QVC2.8/5

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AMC Networks' Logo
Amazon's Logo
PitchBook's Logo
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CUT.COM's Logo
HSN's Logo

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Customer Service for Other Retail Brands

In the Retail industry, QVC's Customer Service score is rated right below Bath & Body Works.

COMPANYCustomer Service Score
REI4.4/5
Costco4.3/5
Trader Joe's4.3/5
Amazon4.2/5
Chipotle4.2/5
Target4.2/5
American Eagle Outfitters4.1/5
Bath & Body Works3.9/5
QVC2.8/5

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VS
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Costco's Logo
Trader Joe's' Logo
Amazon's Logo
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Bath & Body Works' Logo

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QVC as an Employer

3.1/5

QVC has a 3.1/5 stars for its overall company culture rated by their employees

  QVC CEO
bottom
40%
CEO of QVC

In the Bottom 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

QVC scored a -15 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of QVC would recommend the brand to a friend. ENPS measures how likely QVC employees would recommend working at QVC to a friend.

Net Promoter Score

-15
NPS Score
37%Promoters
11%Passive
52%Detractors

Employee Net Promoter Score

-3
eNPS Score
40%Promoters
17%Passive
43%Detractors

Global Ranking Snapshot

QVC is ranked #235 in the Global Top 100 Brands. It ranks just behind Tim Hortons and just ahead of Airbus.

RANKCOMPANYCEOINDUSTRY
233
lululemon  lululemon CEO
Calvin McDonald
Fashion and Beauty
234
Tim Hortons  Tim Hortons CEO
Marc Caira
Food and Beverages
235
QVC  QVC CEO
Mike George
Retail
236
Airbus  Airbus CEO
Guillaume Faury
Automotive and Transportation
237
GoDaddy  GoDaddy CEO
Aman Bhutani
Tech
238
Autodesk  Autodesk CEO
Andrew Anagnost
Tech
239
Charles Schwab  Charles Schwab CEO
Walter Bettinger II
Banking and Financial Services

Retail Ranking Snapshot

QVC is ranked #38 in the Retail Industry. It ranks just behind Ulta Beauty and just ahead of Old Navy.

RANKCOMPANYLocation
36
Zumiez
Lynnwood, WA
37
Ulta Beauty
Bolingbrook, IL
38
QVC
West Chester, PA
39
Old Navy
San Francisco, CA
40
IKEA
Conshohocken, PA
41
DICK'S Sporting Goods
Coraopolis, PA
42
Publix Super Markets
Lakeland, FL