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Old Navy is

Ranked

#39

Retail Brands

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Old Navy

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Old Navy

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Old Navy is ranked #39 in Retail Brands

About Old Navy's Brand

We believe in the democracy of style and service. Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. To bring incredible style and quality to families the world over. It’s a bold idea. If you’re into that, we want to know more about you. Old Navy’s brand is ranked #240 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Old Navy. When compared to other organizations within the Retail industry, Old Navy is ranked #39. Among its major competitors, Old Navy is ranked in 6th place for NPS while Uniqlo is 1st, and J. Crew is 2nd. Overall, Old Navy has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $9.03B

Brand at a Glance

71%

Customer Loyalty

3.3/5

Product Quality

3.2/5

Pricing

3.1/5

Customer Service

Old Navy CMO

Jamie Gersch

Old Navy Ranking

^#39 in Retail
^#4 / 4 of its competitors

Old Navy NPS

Old Navy's Net Promoter Score (NPS) is a -4 with 40% Promoters, 16% Passives, and 44% Detractors. Net Promoter Score tracks whether Old Navy's customers would recommend using the product based on a scale of -100 to 100.

Old Navy Overall NPS

-4

NPS

40%	Promoters
16%	Passives
44%	Detractors

Old Navy NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 -5	Jan 2025	-5
Feb 2025 -5	Feb 2025	-5
Mar 2025 -3	Mar 2025	-3
Apr 2025 -5	Apr 2025	-5
May 2025 -5	May 2025	-5
Jul 2025 -5	Jul 2025	-5
Aug 2025 -5	Aug 2025	-5
Sep 2025 -5	Sep 2025	-5
Oct 2025 -5	Oct 2025	-5
Nov 2025 -5	Nov 2025	-5
Dec 2025 -5	Dec 2025	-5
Jan 2026 -3	Jan 2026	-3

How Other Brands Compare

Old Navy is ranked #4 for NPS among its competitors. Uniqlo and Victoria's Secret come in first and second, with Gap Inc. coming in at third. Among those competitors, it is the third most valued company behind Victoria's Secret.

	Old Navy	Uniqlo	Victoria's Secret	Gap Inc.
Global Ranking	#240	#30	#119	#134
NPS	-4	40	12	7
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$9.03B	-	$17.23B	$3.54B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Old Navy NPS by Gender

Male customers rated Old Navy's NPS 6 points higher than Female customers.

Male

-19

Old Navy's NPS was rated -19 by Male customers on Comparably.

35%

Promoters

11%

Passives

54%

Detractors

Female

-25

Old Navy's NPS was rated -25 by Female customers on Comparably.

28%

Promoters

19%

Passives

53%

Detractors

Old Navy NPS by Ethnicity

Old Navy's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -23	Caucasian	-23
Hispanic or Latino 23	Hispanic or Latino	23
African American/Black -18	African American/Black	-18
Asian or Pacific Islander 25	Asian or Pacific Islander	25
Other -76	Other	-76

Old Navy NPS by Age

Old Navy's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

41%

32%

27%

26-30

40%

53%

31-35

46%

36-40

33%

34%

33%

41-45

30%

20%

50%

46-50

21%

29%

50%

51-55

33%

67%

56-60

14%

79%

61-65

92%

66+

18%

73%

Old Navy NPS by Usage

Old Navy's NPS was rated the highest by customers who have used Old Navy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -46	Less than 1 Year	-46
1 to 2 Years 11	1 to 2 Years	11
2 to 5 Years -5	2 to 5 Years	-5
5 to 10 Years -27	5 to 10 Years	-27
Over 10 Years -28	Over 10 Years	-28

Old Navy NPS vs. Competitors

Compared to its competitors, Old Navy's NPS is rated right above Arcadia Group, and is preceded by Kohl's.

COMPANY		NPS Score
	Uniqlo	40
	J. Crew	23
	Victoria's Secret	12
	Gap Inc.	7
	Kohl's	-1
	Old Navy	-4
	Arcadia Group	-100

Old Navy NPS vs Companies in Retail

In the Retail industry, Old Navy's NPS is rated right below Chipotle.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Chipotle	16
	Old Navy	-4

Old Navy Customer Reviews

Out of the 31 Old Navy customer reviews 17 were positive and 14 were constructive. Old Navy customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Old Navy Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of Old Navy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

71%

29%

Old Navy Customer Loyalty Score by Gender

Female customers rated Old Navy's Customer Loyalty score 7% higher than Male customers.

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Male

68%

Yes

Female

75%

Yes

Old Navy Customer Loyalty Score by Ethnicity

Old Navy's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Old Navy Customer Loyalty Score by Age

Old Navy's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Old Navy.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 76%	18-25	76%
26-30 58%	26-30	58%
31-35 78%	31-35	78%
36-40 84%	36-40	84%
41-45 91%	41-45	91%
46-50 81%	46-50	81%
51-55 82%	51-55	82%
56-60 61%	56-60	61%
61-65 65%	61-65	65%
66+ 59%	66+	59%

Old Navy Customer Loyalty Score by Usage

Old Navy's Customer Loyalty score was rated the highest by customers who have used Old Navy's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	26%
1 to 2 Years	64%
2 to 5 Years	68%
5 to 10 Years	76%
Over 10 Years	84%

Old Navy Customer Loyalty Score by Industry

Old Navy's Customer Loyalty score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	84%
Accounting	73%
Aerospace and Aviation	25%
Fashion and Beauty	78%
Architecture and Planning	78%
Arts and Entertainment	70%
Beverage, Wine and Spirits	100%
Business and Consumer Services	64%
Civic and Social Organization	100%
Consumer Goods	55%
Consumer Services	78%
Education	81%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	100%
Marketing, Advertising and Research	78%
Retail	87%

Old Navy Customer Loyalty vs. Competitors

Compared to its competitors, Old Navy's Customer Loyalty score is rated right above Victoria's Secret, and is preceded by Kohl's.

COMPANY		Customer Loyalty Score
	Uniqlo	81%
	J. Crew	76%
	Kohl's	74%
	Old Navy	71%
	Victoria's Secret	70%
	Gap Inc.	66%
	Arcadia Group	N/A

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Customer Loyalty for Other Retail Brands

In the Retail industry, Old Navy's Customer Loyalty score is rated right below Chipotle.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Chipotle	76%
	Old Navy	71%

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Old Navy Product Quality

3.3/5

Old Navy has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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Old Navy Product Information

Old Navy’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Beverage, Wine and Spirits industry rated Old Navy's product the highest. Reviewers from the Architecture and Planning industry rated Old Navy the lowest at 3.

Website: http://www.oldnavy.com

Company Size: 10,000+ Employees

Industry

Retail

Quick Insights into Old Navy Product Quality

Old Navy's Product Quality score was rated highest by customers from the Beverage, Wine and Spirits industry, and rated lowest by customers from the Consumer Services industry.

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Ranked Old Navy Product Quality the Highest

Beverage, Wine and Spirits	4.6
Hispanic or Latino	3.9
18-25	3.8

Ranked Old Navy Product Quality the Lowest

Other	2.4
61-65	2
Consumer Services	1.5

Old Navy Product Quality Score by Gender

Male customers rated Old Navy's Product Quality score 0.2 stars higher than Female customers.

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Male

3.2/5

Female

3/5

Old Navy Product Quality Score by Ethnicity

Old Navy's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.7	Caucasian	2.7
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 2.4	Other	2.4

Old Navy Product Quality Score by Age

Old Navy's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 2.8	26-30	2.8
31-35 3.4	31-35	3.4
36-40 3.6	36-40	3.6
41-45 3.4	41-45	3.4
46-50 2.7	46-50	2.7
51-55 2.8	51-55	2.8
56-60 2.2	56-60	2.2
61-65 2	61-65	2
66+ 2.7	66+	2.7

Old Navy Product Quality Score by Usage

Old Navy's Product Quality score was rated the highest by customers who have used Old Navy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.5
1 to 2 Years	3.3
2 to 5 Years	3.4
5 to 10 Years	3
Over 10 Years	2.9

Old Navy Product Quality Score by Industry

Old Navy's Product Quality score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Consumer Services industry customers.

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Tech	3.4
Accounting	2.7
Aerospace and Aviation	2.6
Fashion and Beauty	3.9
Architecture and Planning	3
Arts and Entertainment	3.3
Beverage, Wine and Spirits	4.6
Business and Consumer Services	2.7
Civic and Social Organization	4.3
Consumer Goods	2.9
Consumer Services	1.5
Education	2.1
Government and Public Policy	2.5
Healthcare, Hospitals and Medicine	3.4
Marketing, Advertising and Research	3.8
Retail	2.9

Old Navy Product Quality vs. Competitors

Compared to its competitors, Old Navy's Product Quality score is rated right above Arcadia Group, and is preceded by Kohl's.

COMPANY		Product Quality Score
	Uniqlo	4.3/5
	J. Crew	3.9/5
	Victoria's Secret	3.8/5
	Gap Inc.	3.7/5
	Kohl's	3.4/5
	Old Navy	3.3/5
	Arcadia Group	N/A

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Product Quality for Other Retail Brands

In the Retail industry, Old Navy's Product Quality score is rated right below Chipotle.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5
	Old Navy	3.3/5

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Old Navy Pricing

Old Navy ROI & Value For Money

3.2/5

Old Navy has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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Old Navy Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Beverage, Wine and Spirits industry. The users from the Consumer Services industry think that they had the lowest ROI from Old Navy.

Quick Insights into Old Navy ROI

Old Navy's ROI score was rated highest by customers from the Beverage, Wine and Spirits industry, and rated lowest by customers from the Consumer Services industry.

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Ranked Old Navy ROI the Highest

Beverage, Wine and Spirits	4.6
18-25	3.7
Hispanic or Latino	3.7

Ranked Old Navy ROI the Lowest

Less than 1 Year	2.3
61-65	1.9
Consumer Services	1.5

Old Navy ROI Score by Gender

Male customers rated Old Navy's ROI score 0.2 stars higher than Female customers.

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Male

3.1/5

Female

2.9/5

Old Navy ROI Score by Ethnicity

Old Navy's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.8	Caucasian	2.8
Hispanic or Latino 3.7	Hispanic or Latino	3.7
African American/Black 3.3	African American/Black	3.3
Asian or Pacific Islander 3.2	Asian or Pacific Islander	3.2
Other 2.5	Other	2.5

Old Navy ROI Score by Age

Old Navy's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.7	18-25	3.7
26-30 2.7	26-30	2.7
31-35 3.3	31-35	3.3
36-40 3.4	36-40	3.4
41-45 3.1	41-45	3.1
46-50 2.7	46-50	2.7
51-55 2.6	51-55	2.6
56-60 2.3	56-60	2.3
61-65 1.9	61-65	1.9
66+ 2.8	66+	2.8

Old Navy ROI Score by Usage

Old Navy's ROI score was rated the highest by customers who have used Old Navy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.3
1 to 2 Years	3.1
2 to 5 Years	3.4
5 to 10 Years	3.1
Over 10 Years	2.9

Old Navy ROI Score by Industry

Old Navy's ROI score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Consumer Services industry customers.

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Tech	3.2
Accounting	2.4
Aerospace and Aviation	3.1
Fashion and Beauty	3.5
Architecture and Planning	4
Arts and Entertainment	3
Beverage, Wine and Spirits	4.6
Business and Consumer Services	2
Civic and Social Organization	4.1
Consumer Goods	3.6
Consumer Services	1.5
Education	1.8
Government and Public Policy	3.3
Healthcare, Hospitals and Medicine	3.5
Marketing, Advertising and Research	3.9
Retail	2.9

Old Navy Pricing vs. Competitors

Compared to its competitors, Old Navy's ROI score is rated right above Arcadia Group, and is preceded by Kohl's.

COMPANY		Pricing Score
	Uniqlo	4/5
	J. Crew	3.8/5
	Gap Inc.	3.5/5
	Victoria's Secret	3.4/5
	Kohl's	3.4/5
	Old Navy	3.2/5
	Arcadia Group	N/A

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ROI for Other Retail Brands

In the Retail industry, Old Navy's ROI score is rated right below Chipotle.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5
	Old Navy	3.2/5

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Old Navy Customer Satisfaction (CSAT)

Old Navy Customer Satisfaction (CSAT) Score

61 / 100

Old Navy has an overall Customer Satisfaction score of 61 rated by its users and customers.

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Very Satisfied	34%
Satisfied	27%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	5%
Very Dissatisfied	25%

Very Satisfied

34%

Satisfied

27%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Old Navy Customer Satisfaction

Old Navy's Customer Satisfaction score was rated highest by customers from the Beverage, Wine and Spirits industry, and rated lowest by customers ages 61-65.

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Ranked Old Navy Customer Satisfaction the Highest

Beverage, Wine and Spirits	100%
18-25	88%
Hispanic or Latino	76%

Ranked Old Navy Customer Satisfaction the Lowest

Other	31%
Consumer Services	25%
61-65	16%

Old Navy Customer Satisfaction Score by Gender

Old Navy's Customer Satisfaction score was rated 54 by both Female and Male customers on Comparably.

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54 / 100

Male

	Very Satisfied	29%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	3%
	Very Dissatisfied	32%

54 / 100

Female

	Very Satisfied	28%
	Satisfied	26%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	9%
	Very Dissatisfied	34%

Old Navy Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Old Navy's Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.

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55 / 100

Very Satisfied	21%
Satisfied	34%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	7%
Very Dissatisfied	34%

Very Satisfied

21%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

34%

CSAT according to Hispanic or Latino

Old Navy's Customer Satisfaction (CSAT) score was rated 76% according to Hispanic or Latino users and customers.

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76 / 100

Very Satisfied	41%
Satisfied	35%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	6%
Very Dissatisfied	6%

Very Satisfied

41%

Satisfied

35%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Old Navy's Customer Satisfaction (CSAT) score was rated 62% according to African American/Black users and customers.

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62 / 100

Very Satisfied	56%
Satisfied	6%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	6%
Very Dissatisfied	26%

Very Satisfied

56%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

26%

CSAT according to Asian or Pacific Islander

Old Navy's Customer Satisfaction (CSAT) score was rated 70% according to Asian or Pacific Islander users and customers.

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70 / 100

Very Satisfied	50%
Satisfied	20%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	10%
Very Dissatisfied	10%

Very Satisfied

50%

Satisfied

20%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

10%

Very Dissatisfied

10%

CSAT according to Other

Old Navy's Customer Satisfaction (CSAT) score was rated 31% according to Other users and customers.

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31 / 100

Very Satisfied	14%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	10%
Very Dissatisfied	59%

Very Satisfied

14%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

59%

Old Navy Customer Satisfaction Score by Age

Old Navy's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

88%

26-30

67%

31-35

67%

36-40

60%

41-45

86%

46-50

60%

51-55

23%

56-60

20%

61-65

16%

66+

27%

Old Navy Customer Satisfaction Score by Usage

Old Navy's Customer Satisfaction score was rated the highest by customers who have used Old Navy's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	50
1 to 2 Years	50
2 to 5 Years	72
5 to 10 Years	54
Over 10 Years	48

Old Navy Customer Satisfaction Score by Industry

Old Navy's Customer Satisfaction score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Consumer Services industry customers.

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{
	"title": "Old Navy Customer Satisfaction Score by Industry",
	"text": "Old Navy's Customer Satisfaction score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Consumer Services industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Old Navy's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 38,
			"stars": 0,
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			"scoreClassName": "",
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		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 40,
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			"text": "Old Navy's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Fashion and Beauty",
			"groupId": 497,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "Old Navy's Customer Satisfaction score is  rated by Fashion and Beauty customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Old Navy's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Old Navy's Customer Satisfaction score is  rated by Beverage, Wine and Spirits customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Old Navy's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Old Navy's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Old Navy's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Old Navy's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 57,
			"stars": 0,
			"csatScore": 57,
			"text": "Old Navy's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 57
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Old Navy's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 53,
			"stars": 0,
			"csatScore": 53,
			"text": "Old Navy's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 53
		}
	]
}

Tech	50
Accounting	38
Aerospace and Aviation	40
Fashion and Beauty	66
Arts and Entertainment	67
Beverage, Wine and Spirits	100
Business and Consumer Services	33
Consumer Goods	33
Consumer Services	25
Education	60
Healthcare, Hospitals and Medicine	57
Marketing, Advertising and Research	50
Retail	53

Old Navy Customer Satisfaction vs. Competitors

Compared to its competitors, Old Navy's Customer Satisfaction score is rated right above Arcadia Group, and is preceded by Kohl's.

COMPANY		Customer Satisfaction (CSAT) Score
	Uniqlo	88%
	J. Crew	75%
	Gap Inc.	72%
	Victoria's Secret	67%
	Kohl's	64%
	Old Navy	61%
	Arcadia Group	0%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Old Navy's Customer Satisfaction score is rated right below Chipotle.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Chipotle	62%
	Old Navy	61%

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Old Navy Customer Service

3.1/5

Old Navy has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About Old Navy's Customer Service

Address

2 Folsom St, San Francisco, CA 94105

Website

http://www.oldnavy.com

Old Navy's Social Links

Quick Insights into Old Navy Customer Service

Old Navy's Customer Service score was rated highest by customers from the Beverage, Wine and Spirits industry, and rated lowest by customers ages 61-65.

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Ranked Old Navy Customer Service the Highest

Beverage, Wine and Spirits	4.8
18-25	3.8
Asian or Pacific Islander	3.8

Ranked Old Navy Customer Service the Lowest

Other	2.3
Consumer Services	1.6
61-65	1.5

Old Navy Customer Service Score by Gender

Male customers rated Old Navy's Customer Service score 0.3 stars higher than Female customers.

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Male

3.1/5

Female

2.8/5

Old Navy Customer Service Score by Ethnicity

Old Navy's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.7	Caucasian	2.7
Hispanic or Latino 3.7	Hispanic or Latino	3.7
African American/Black 3	African American/Black	3
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 2.3	Other	2.3

Old Navy Customer Service Score by Age

Old Navy's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 3.8	18-25	3.8
26-30 3	26-30	3
31-35 3.3	31-35	3.3
36-40 3.2	36-40	3.2
41-45 3.4	41-45	3.4
46-50 2.8	46-50	2.8
51-55 2.2	51-55	2.2
56-60 1.7	56-60	1.7
61-65 1.5	61-65	1.5
66+ 2.2	66+	2.2

Old Navy Customer Service Score by Usage

Old Navy's Customer Service score was rated the highest by customers who have used Old Navy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.4
1 to 2 Years	3.4
2 to 5 Years	3.5
5 to 10 Years	2.7
Over 10 Years	2.6

Old Navy Customer Service Score by Industry

Old Navy's Customer Service score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Consumer Services industry customers.

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Tech	2.9
Accounting	1.8
Aerospace and Aviation	3.5
Fashion and Beauty	3.6
Architecture and Planning	3.6
Arts and Entertainment	3.5
Beverage, Wine and Spirits	4.8
Business and Consumer Services	2
Civic and Social Organization	4.1
Consumer Goods	4.6
Consumer Services	1.6
Education	2.1
Government and Public Policy	3.3
Healthcare, Hospitals and Medicine	3.1
Marketing, Advertising and Research	3.5
Retail	2.9

Old Navy Customer Service vs. Competitors

Compared to its competitors, Old Navy's Customer Service score is rated right above Arcadia Group, and is preceded by Kohl's.

COMPANY		Customer Service Score
	Uniqlo	4.1/5
	J. Crew	3.9/5
	Victoria's Secret	3.6/5
	Gap Inc.	3.6/5
	Kohl's	3.4/5
	Old Navy	3.1/5
	Arcadia Group	N/A

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Customer Service for Other Retail Brands

In the Retail industry, Old Navy's Customer Service score is rated right below Chipotle.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5
	Old Navy	3.1/5

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Old Navy as an Employer

2.9/5

Old Navy has a 2.9/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of Old Navy

Haio Barbeito

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Old Navy scored a -4 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Old Navy would recommend the brand to a friend. ENPS measures how likely Old Navy employees would recommend working at Old Navy to a friend.

Net Promoter Score

-4

NPS Score

40%	Promoters
16%	Passive
44%	Detractors

Employee Net Promoter Score

-30

eNPS Score

26%	Promoters
18%	Passive
56%	Detractors

Global Ranking Snapshot

Old Navy is ranked #240 in the Global Top 100 Brands. It ranks just behind Charles Schwab and just ahead of TikTok.

RANK			INDUSTRY
238	Autodesk	Andrew Anagnost	Tech
239	Charles Schwab	Rick Wurster	Banking and Financial Services
240	Old Navy	Haio Barbeito	Retail
241	TikTok	Shou Zi Chew	Tech
242	IKEA	Javier Quiñones	Retail
243	Dennys	John Miller	Food and Beverages
244	DICK'S Sporting Goods	Edward Stack	Retail

Retail Ranking Snapshot

Old Navy is ranked #39 in the Retail Industry. It ranks just behind QVC and just ahead of IKEA.

RANK		Location
37	Ulta Beauty	Bolingbrook, IL
38	QVC	West Chester, PA
39	Old Navy	San Francisco, CA
40	IKEA	Conshohocken, PA
41	DICK'S Sporting Goods	Coraopolis, PA
42	Publix Super Markets	Lakeland, FL
43	Marshalls	Philadelphia, PA