Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Dennys is

Ranked

#21

Food and Beverages Brands

Brand Page

Dennys

Marketing or Exec? Claim Your Free Account

Dennys

Rate this Brand

Dennys is ranked #21 in Food and Beverages Brands

About Dennys' Brand

Denny's operates family-style restaurant chains. Dennys’s brand is ranked #243 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Dennys. When compared to other organizations within the Food and Beverages industry, Dennys is ranked #21. Among its major competitors, Dennys is ranked in 5th place for NPS while Krispy Kreme Doughnuts is 1st, and Darden Restaurants is 2nd. Overall, Dennys has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.17B

Brand at a Glance

79%

Customer Loyalty

3.2/5

Product Quality

3.2/5

Pricing

3.2/5

Customer Service

Dennys Ranking

^#243 in Global Best Brands
^#21 in Food and Beverages
^#4 / 4 of its competitors

Dennys NPS

Dennys's Net Promoter Score (NPS) is a 2 with 44% Promoters, 14% Passives, and 42% Detractors. Net Promoter Score tracks whether Dennys's customers would recommend using the product based on a scale of -100 to 100.

Dennys Overall NPS

NPS

44%	Promoters
14%	Passives
42%	Detractors

Dennys NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2024 6	Aug 2024	6
Oct 2024 7	Oct 2024	7
Dec 2024 7	Dec 2024	7
Jan 2025 7	Jan 2025	7
Apr 2025 5	Apr 2025	5
Jun 2025 5	Jun 2025	5
Jul 2025 5	Jul 2025	5
Aug 2025 5	Aug 2025	5
Sep 2025 3	Sep 2025	3
Oct 2025 3	Oct 2025	3
Nov 2025 3	Nov 2025	3
Dec 2025 3	Dec 2025	3

How Other Brands Compare

Dennys is ranked #4 for NPS among its competitors. Darden Restaurants and McDonald's come in first and second, with Dunkin' coming in at third. Among those competitors, it is the lowest valued company behind McDonald's.

	Dennys	Dunkin'	McDonald's	Darden Restaurants
Global Ranking	#243	#43	#85	#342
NPS	2	12	19	20
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$1.17B	-	$167.91B	$18.85B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Dennys NPS by Gender

Female customers rated Dennys's NPS 6 points higher than Male customers.

Male

-3

Dennys's NPS was rated -3 by Male customers on Comparably.

39%

Promoters

19%

Passives

42%

Detractors

Female

Dennys's NPS was rated 3 by Female customers on Comparably.

49%

Promoters

Passives

46%

Detractors

Dennys NPS by Ethnicity

Dennys's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -10	Caucasian	-10
Hispanic or Latino -10	Hispanic or Latino	-10
African American/Black 24	African American/Black	24
Asian or Pacific Islander -75	Asian or Pacific Islander	-75
Other 46	Other	46

Dennys NPS by Age

Dennys's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

62%

38%

26-30

100%

31-35

25%

75%

36-40

75%

25%

41-45

16%

17%

67%

46-50

25%

50%

51-55

12%

25%

63%

56-60

44%

56%

61-65

55%

36%

66+

90%

10%

Dennys NPS by Usage

Dennys's NPS was rated the highest by customers who have used Dennys's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 60	Less than 1 Year	60
1 to 2 Years 100	1 to 2 Years	100
2 to 5 Years -28	2 to 5 Years	-28
5 to 10 Years 23	5 to 10 Years	23
Over 10 Years -4	Over 10 Years	-4

Dennys NPS vs. Competitors

Compared to its competitors, Dennys's NPS is rated right above Luby's, and is preceded by Dunkin'.

COMPANY		NPS Score
	Krispy Kreme Doughnuts	70
	Darden Restaurants	20
	McDonald's	19
	Dunkin'	12
	Dennys	2
	Luby's	-1
	Black Bear Diner	-16
	IHOP	-21
	Papa John's International	-21
	Bojangles	-49

Dennys NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Dennys's NPS is rated right below McDonald's.

COMPANY		NPS Score
	Chick-fil-A	55
	Red Bull	42
	The Coca-Cola Company	39
	Hershey Company	35
	Starbucks	30
	Mars	27
	PepsiCo	24
	McDonald's	19
	Dennys	2

Dennys Customer Reviews

Out of the 11 Dennys customer reviews 8 were positive and 3 were constructive. Dennys customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Dennys Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Dennys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

79%

21%

Dennys Customer Loyalty Score by Gender

Female customers rated Dennys's Customer Loyalty score 19% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Dennys.

Male

76%

Yes

Female

95%

Yes

Dennys Customer Loyalty Score by Ethnicity

Dennys's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Dennys.

out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Dennys Customer Loyalty Score by Age

Dennys's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Dennys.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 86%	18-25	86%
26-30 82%	26-30	82%
31-35 78%	31-35	78%
36-40 78%	36-40	78%
41-45 100%	41-45	100%
46-50 78%	46-50	78%
51-55 100%	51-55	100%
56-60 90%	56-60	90%
61-65 67%	61-65	67%
66+ 100%	66+	100%

Dennys Customer Loyalty Score by Usage

Dennys's Customer Loyalty score was rated the highest by customers who have used Dennys's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	46%
1 to 2 Years	100%
2 to 5 Years	81%
5 to 10 Years	80%
Over 10 Years	91%

Dennys Customer Loyalty Score by Industry

Dennys's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Business and Consumer Services industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	87%
Accounting	78%
Arts and Entertainment	100%
Business and Consumer Services	55%
Construction	78%
Education	100%
Healthcare, Hospitals and Medicine	100%
Manufacturing and Machinery	78%
Restaurants	100%
Transportation	70%

Dennys Customer Loyalty vs. Competitors

Compared to its competitors, Dennys's Customer Loyalty score is rated right above Bojangles , and is preceded by McDonald's.

COMPANY		Customer Loyalty Score
	Dunkin'	80%
	McDonald's	79%
	Dennys	79%
	Bojangles	77%
	Krispy Kreme Doughnuts	74%
	Luby's	70%
	IHOP	70%
	Papa John's International	68%
	Darden Restaurants	63%
	Black Bear Diner	63%

Unlock Dennys Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Dennys Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Dennys's Customer Loyalty score is rated right above McDonald's, and is preceded by Hershey Company.

COMPANY		Customer Loyalty Score
	Chick-fil-A	87%
	The Coca-Cola Company	85%
	PepsiCo	82%
	Red Bull	81%
	Hershey Company	81%
	Dennys	79%
	McDonald's	79%
	Starbucks	78%
	Mars	78%

Unlock Dennys Customer Loyalty vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Dennys Customer Loyalty vs. Companies in Food and Beverages data and gain insights into your customers today.

Dennys Product Quality

3.2/5

Dennys has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

Sign Up to unlock Dennys' overall Product Quality score rated by its users and customers.

Dennys Product Information

Dennys’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Dennys's product the highest. Reviewers from the Business and Consumer Services industry rated Dennys the lowest at 2.1.

Website: https://www.dennys.com

Company Size: 10,000+ Employees

Industry

Food and Beverages

Travel

Quick Insights into Dennys Product Quality

Dennys's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 26-30.

Sign Up to unlock insights into how customers have ranked Dennys' Product Quality.

Ranked Dennys Product Quality the Highest

Accounting	5
66+	4.9
1 to 2 Years	4.7

Ranked Dennys Product Quality the Lowest

African American/Black	2.5
Arts and Entertainment	1.6
26-30	1.5

Dennys Product Quality Score by Gender

Male customers rated Dennys's Product Quality score 0.5 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Dennys.

Male

3.4/5

Female

2.9/5

Dennys Product Quality Score by Ethnicity

Dennys's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Dennys.

Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 3	Hispanic or Latino	3
African American/Black 2.5	African American/Black	2.5
Asian or Pacific Islander 2.6	Asian or Pacific Islander	2.6
Other 3.7	Other	3.7

Dennys Product Quality Score by Age

Dennys's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Dennys.

Summary	Age	Score
18-25 3	18-25	3
26-30 1.5	26-30	1.5
31-35 2.7	31-35	2.7
36-40 4.2	36-40	4.2
41-45 3.1	41-45	3.1
46-50 2	46-50	2
51-55 2	51-55	2
56-60 3	56-60	3
61-65 3.8	61-65	3.8
66+ 4.9	66+	4.9

Dennys Product Quality Score by Usage

Dennys's Product Quality score was rated the highest by customers who have used Dennys's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	3.2
1 to 2 Years	4.7
2 to 5 Years	2.7
5 to 10 Years	3.3
Over 10 Years	3.2

Dennys Product Quality Score by Industry

Dennys's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3.5
Accounting	5
Arts and Entertainment	1.6
Business and Consumer Services	2.1
Construction	3.4
Education	4.5
Healthcare, Hospitals and Medicine	2
Manufacturing and Machinery	3.9
Restaurants	2.6
Transportation	4.3

Dennys Product Quality vs. Competitors

Compared to its competitors, Dennys's Product Quality score is rated right above Luby's, and is preceded by Black Bear Diner.

COMPANY		Product Quality Score
	Krispy Kreme Doughnuts	4/5
	Darden Restaurants	3.8/5
	McDonald's	3.7/5
	Dunkin'	3.6/5
	Black Bear Diner	3.3/5
	Dennys	3.2/5
	Luby's	3/5
	Papa John's International	2.9/5
	IHOP	2.8/5
	Bojangles	2.1/5

Unlock Dennys Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Dennys Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Dennys's Product Quality score is rated right below McDonald's.

COMPANY		Product Quality Score
	Chick-fil-A	4.3/5
	The Coca-Cola Company	4.2/5
	Red Bull	4.2/5
	Starbucks	4.1/5
	Hershey Company	4.1/5
	Mars	4/5
	PepsiCo	4/5
	McDonald's	3.7/5
	Dennys	3.2/5

Unlock Dennys Product Quality vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Dennys Product Quality vs. Companies in Food and Beverages data and gain insights into your customers today.

Dennys Pricing

Dennys ROI & Value For Money

3.2/5

Dennys has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

Sign Up to unlock Dennys' overall ROI score rated by its users and customers.

Dennys Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Dennys.

Quick Insights into Dennys ROI

Dennys's ROI score was rated highest by customers ages 66+, and rated lowest by customers ages 26-30.

Sign Up to unlock insights into how customers have ranked Dennys' ROI score.

Ranked Dennys ROI the Highest

66+	4.8
1 to 2 Years	4.7
Accounting	4.6

Ranked Dennys ROI the Lowest

Asian or Pacific Islander	2.4
Arts and Entertainment	1.6
26-30	1.5

Dennys ROI Score by Gender

Male customers rated Dennys's ROI score 0.4 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Dennys.

Male

3.3/5

Female

2.9/5

Dennys ROI Score by Ethnicity

Dennys's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Dennys.

Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Hispanic or Latino 2.8	Hispanic or Latino	2.8
African American/Black 3.4	African American/Black	3.4
Asian or Pacific Islander 2.4	Asian or Pacific Islander	2.4
Other 3.7	Other	3.7

Dennys ROI Score by Age

Dennys's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Dennys.

Summary	Age	Score
18-25 3.2	18-25	3.2
26-30 1.5	26-30	1.5
31-35 2	31-35	2
36-40 4.4	36-40	4.4
41-45 2.5	41-45	2.5
46-50 2.2	46-50	2.2
51-55 2	51-55	2
56-60 3.1	56-60	3.1
61-65 3.8	61-65	3.8
66+ 4.8	66+	4.8

Dennys ROI Score by Usage

Dennys's ROI score was rated the highest by customers who have used Dennys's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	4.1
1 to 2 Years	4.7
2 to 5 Years	2.5
5 to 10 Years	3.4
Over 10 Years	3.1

Dennys ROI Score by Industry

Dennys's ROI score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.5
Accounting	4.6
Arts and Entertainment	1.6
Business and Consumer Services	2.5
Construction	2.9
Education	4.5
Healthcare, Hospitals and Medicine	2
Manufacturing and Machinery	4.1
Restaurants	2.4
Transportation	3.6

Dennys Pricing vs. Competitors

Compared to its competitors, Dennys's ROI score is rated right above Black Bear Diner, and is preceded by Dunkin'.

COMPANY		Pricing Score
	Krispy Kreme Doughnuts	3.9/5
	Darden Restaurants	3.7/5
	McDonald's	3.6/5
	Dunkin'	3.4/5
	Dennys	3.2/5
	Black Bear Diner	3/5
	Papa John's International	2.9/5
	Luby's	2.9/5
	IHOP	2.7/5
	Bojangles	2.4/5

Unlock Dennys ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Dennys ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Dennys's ROI score is rated right below McDonald's.

COMPANY		Pricing Score
	Chick-fil-A	4.1/5
	The Coca-Cola Company	3.9/5
	Hershey Company	3.9/5
	Red Bull	3.8/5
	Mars	3.8/5
	PepsiCo	3.8/5
	Starbucks	3.6/5
	McDonald's	3.6/5
	Dennys	3.2/5

Unlock Dennys ROI vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Dennys ROI vs. Companies in Food and Beverages data and gain insights into your customers today.

Dennys Customer Satisfaction (CSAT)

Dennys Customer Satisfaction (CSAT) Score

62 / 100

Dennys has an overall Customer Satisfaction score of 62 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	42%
Satisfied	20%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	2%
Very Dissatisfied	25%

Very Satisfied

42%

Satisfied

20%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

25%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Dennys Customer Satisfaction

Dennys's Customer Satisfaction score was rated highest by customers who have used Dennys's products/services for 1 to 2 Years, and rated lowest by customers ages 26-30.

Sign Up to unlock insights into how customers have ranked Dennys' Customer Satisfaction.

Ranked Dennys Customer Satisfaction the Highest

1 to 2 Years	100%
36-40	100%
Education	100%

Ranked Dennys Customer Satisfaction the Lowest

Healthcare, Hospitals and Medicine	33%
Asian or Pacific Islander	25%
26-30	20%

Dennys Customer Satisfaction Score by Gender

Male customers rated Dennys's Customer Satisfaction score 13 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dennys.

66 / 100

Male

	Very Satisfied	40%
	Satisfied	26%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	2%
	Very Dissatisfied	26%

53 / 100

Female

	Very Satisfied	35%
	Satisfied	18%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	0%
	Very Dissatisfied	38%

Dennys Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Dennys' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dennys.

60 / 100

Very Satisfied	42%
Satisfied	18%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	3%
Very Dissatisfied	32%

Very Satisfied

42%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

32%

CSAT according to Hispanic or Latino

Dennys' Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dennys.

50 / 100

Very Satisfied	30%
Satisfied	20%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	40%

Very Satisfied

30%

Satisfied

20%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

40%

CSAT according to African American/Black

Dennys' Customer Satisfaction (CSAT) score was rated 57% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dennys.

57 / 100

Very Satisfied	28%
Satisfied	29%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	43%

Very Satisfied

28%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

43%

CSAT according to Asian or Pacific Islander

Dennys' Customer Satisfaction (CSAT) score was rated 25% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dennys.

25 / 100

Very Satisfied	0%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

50%

CSAT according to Other

Dennys' Customer Satisfaction (CSAT) score was rated 73% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dennys.

73 / 100

Very Satisfied	45%
Satisfied	28%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	0%
Very Dissatisfied	18%

Very Satisfied

45%

Satisfied

28%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

18%

Dennys Customer Satisfaction Score by Age

Dennys's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Dennys.

100

Breakdown

Age

Score

18-25

70%

26-30

20%

31-35

25%

36-40

100%

41-45

34%

46-50

37%

51-55

50%

56-60

56%

61-65

78%

66+

90%

Dennys Customer Satisfaction Score by Usage

Dennys's Customer Satisfaction score was rated the highest by customers who have used Dennys's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	75
1 to 2 Years	100
2 to 5 Years	37
5 to 10 Years	57
Over 10 Years	60

Dennys Customer Satisfaction Score by Industry

Dennys's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Dennys Customer Satisfaction Score by Industry",
	"text": "Dennys's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 72,
			"stars": 0,
			"csatScore": 72,
			"text": "Dennys's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 72
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Dennys's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Dennys's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Dennys's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Dennys's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Dennys's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Dennys's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Dennys's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Dennys's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	72
Accounting	67
Arts and Entertainment	33
Construction	50
Education	100
Healthcare, Hospitals and Medicine	33
Manufacturing and Machinery	100
Restaurants	40
Transportation	100

Dennys Customer Satisfaction vs. Competitors

Compared to its competitors, Dennys's Customer Satisfaction score is rated right above Papa John's International, and is preceded by Black Bear Diner.

COMPANY		Customer Satisfaction (CSAT) Score
	Krispy Kreme Doughnuts	72%
	McDonald's	72%
	Darden Restaurants	71%
	Dunkin'	65%
	Black Bear Diner	62%
	Dennys	61%
	Papa John's International	54%
	Luby's	45%
	IHOP	45%
	Bojangles	31%

Unlock Dennys Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Dennys Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Dennys's Customer Satisfaction score is rated right below McDonald's.

COMPANY		Customer Satisfaction (CSAT) Score
	The Coca-Cola Company	87%
	Starbucks	84%
	Red Bull	82%
	Chick-fil-A	81%
	Hershey Company	80%
	PepsiCo	79%
	Mars	74%
	McDonald's	72%
	Dennys	61%

Unlock Dennys Customer Satisfaction vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Dennys Customer Satisfaction vs. Companies in Food and Beverages data and gain insights into your customers today.

Dennys Customer Service

3.2/5

Dennys has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

Sign Up to unlock Dennys' overall Customer Service score rated by its users and customers.

About Dennys's Customer Service

Address

Spartanburg, SC

Website

https://www.dennys.com

Quick Insights into Dennys Customer Service

Dennys's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers ages 26-30.

Sign Up to unlock insights into how customers have ranked Dennys' Customer Service score.

Ranked Dennys Customer Service the Highest

66+	4.9
1 to 2 Years	4.7
Education	4.6

Ranked Dennys Customer Service the Lowest

Asian or Pacific Islander	2.4
Arts and Entertainment	1.8
26-30	1.5

Dennys Customer Service Score by Gender

Male customers rated Dennys's Customer Service score 0.5 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Dennys.

Male

3.4/5

Female

2.9/5

Dennys Customer Service Score by Ethnicity

Dennys's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Dennys.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.1	Caucasian	3.1
Hispanic or Latino 3	Hispanic or Latino	3
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 2.4	Asian or Pacific Islander	2.4
Other 3.6	Other	3.6

Dennys Customer Service Score by Age

Dennys's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Dennys.

100

Summary	Age	Customer Service Score
18-25 3.2	18-25	3.2
26-30 1.5	26-30	1.5
31-35 1.9	31-35	1.9
36-40 4	36-40	4
41-45 3.5	41-45	3.5
46-50 2.4	46-50	2.4
51-55 2	51-55	2
56-60 2.5	56-60	2.5
61-65 4	61-65	4
66+ 4.9	66+	4.9

Dennys Customer Service Score by Usage

Dennys's Customer Service score was rated the highest by customers who have used Dennys's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	4.1
1 to 2 Years	4.7
2 to 5 Years	2.8
5 to 10 Years	3.2
Over 10 Years	3.1

Dennys Customer Service Score by Industry

Dennys's Customer Service score was rated the highest by Education industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	3
Accounting	4.4
Arts and Entertainment	1.8
Business and Consumer Services	2.7
Construction	3.5
Education	4.6
Healthcare, Hospitals and Medicine	2
Manufacturing and Machinery	4.4
Restaurants	2.1
Transportation	3.8

Dennys Customer Service vs. Competitors

Compared to its competitors, Dennys's Customer Service score is rated right above Black Bear Diner, and is preceded by Dunkin'.

COMPANY		Customer Service Score
	Krispy Kreme Doughnuts	3.9/5
	Darden Restaurants	3.7/5
	McDonald's	3.6/5
	Dunkin'	3.4/5
	Dennys	3.2/5
	Black Bear Diner	3/5
	Luby's	2.9/5
	Papa John's International	2.9/5
	IHOP	2.7/5
	Bojangles	2/5

Unlock Dennys Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Dennys Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Dennys's Customer Service score is rated right below McDonald's.

COMPANY		Customer Service Score
	Chick-fil-A	4.3/5
	Starbucks	4.1/5
	The Coca-Cola Company	4/5
	Red Bull	4/5
	Hershey Company	3.9/5
	Mars	3.9/5
	PepsiCo	3.8/5
	McDonald's	3.6/5
	Dennys	3.2/5

Unlock Dennys Customer Service vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Dennys Customer Service vs. Companies in Food and Beverages data and gain insights into your customers today.

Dennys as an Employer

2.5/5

Dennys has a 2.5/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of Dennys

John Miller

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Dennys scored a 2 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Dennys would recommend the brand to a friend. ENPS measures how likely Dennys employees would recommend working at Dennys to a friend.

Net Promoter Score

NPS Score

44%	Promoters
14%	Passive
42%	Detractors

Employee Net Promoter Score

-37

eNPS Score

25%	Promoters
13%	Passive
62%	Detractors

Global Ranking Snapshot

Dennys is ranked #243 in the Global Top 100 Brands. It ranks just behind IKEA and just ahead of DICK'S Sporting Goods.

RANK			INDUSTRY
241	TikTok	Shou Zi Chew	Tech
242	IKEA	Javier Quiñones	Retail
243	Dennys	John Miller	Food and Beverages
244	DICK'S Sporting Goods	Edward Stack	Retail
245	UBS	Sergio Ermotti	Banking and Financial Services
246	Publix Super Markets	Todd Jones	Retail
247	Marshalls	Ernie Herrman	Retail

Food and Beverages Ranking Snapshot

Dennys is ranked #21 in the Food and Beverages Industry. It ranks just behind Tim Hortons and just ahead of MillerCoors.

RANK		Location
19	Dole Food Company	Westlake Village, CA
20	Tim Hortons	Oakville, CT
21	Dennys	Spartanburg, SC
22	MillerCoors
23	Jack in the Box	San Diego, CA
24	ADM	Chicago, IL
25	Jamba Juice	Frisco, TX