
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. ADM’s brand is ranked #282 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of ADM. When compared to other organizations within the Food and Beverages industry, ADM is ranked #24. Among its major competitors, ADM is ranked in 4th place for NPS while Ingredion is 1st, and Kerry Group is 2nd. Overall, ADM has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $31.34B
ADM's Net Promoter Score (NPS) is a 28 with 56% Promoters, 16% Passives, and 28% Detractors. Net Promoter Score tracks whether ADM's customers would recommend using the product based on a scale of -100 to 100.
| 56% | Promoters |
|---|---|
| 16% | Passives |
| 28% | Detractors |
| Summary | Date | Score |
|---|---|---|
Jun 2024 29 | Jun 2024 | 29 |
Jul 2024 30 | Jul 2024 | 30 |
Aug 2024 29 | Aug 2024 | 29 |
Sep 2024 29 | Sep 2024 | 29 |
Oct 2024 29 | Oct 2024 | 29 |
Nov 2024 29 | Nov 2024 | 29 |
Dec 2024 30 | Dec 2024 | 30 |
Jan 2025 30 | Jan 2025 | 30 |
Feb 2025 30 | Feb 2025 | 30 |
May 2025 29 | May 2025 | 29 |
Jul 2025 27 | Jul 2025 | 27 |
Sep 2025 28 | Sep 2025 | 28 |
ADM is ranked second for NPS among its competitors. Kerry Group and Cargill come in first and third, with Firmenich coming in at #4. Among those competitors, it is the most valued company.
![]() ADM | ![]() Cargill | ![]() Kerry Group | ![]() Firmenich | |
| Global Ranking | #282 | #297 | #- | #- |
| NPS | 28 | 26 | 45 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $31.34B | - | $22.43B | $16.54B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated ADM's NPS 15 points higher than Female customers.
ADM's NPS was rated 42 by Male customers on Comparably.
ADM's NPS was rated 27 by Female customers on Comparably.
ADM's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 37 | Caucasian | 37 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
African American/Black 28 | African American/Black | 28 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Other -17 | Other | -17 |
ADM's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
ADM's NPS was rated the highest by customers who have used ADM's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 36 | Less than 1 Year | 36 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
5 to 10 Years 66 | 5 to 10 Years | 66 |
Over 10 Years 11 | Over 10 Years | 11 |
In the Food and Beverages industry, ADM's NPS is rated right above Mars, and is preceded by Starbucks.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Chick-fil-A | 55 |
![]() | Red Bull | 42 |
![]() | The Coca-Cola Company | 39 |
![]() | Hershey Company | 35 |
![]() | Starbucks | 30 |
![]() | ADM | 28 |
![]() | Mars | 27 |
![]() | PepsiCo | 24 |
![]() | McDonald's | 19 |
Out of the 10 ADM customer reviews 9 were positive and 1 was constructive. ADM customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of ADM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated ADM's Customer Loyalty score 11% higher than Female customers.
ADM's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
ADM's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
| Summary | Age | Score |
|---|---|---|
18-25 61% | 18-25 | 61% |
26-30 49% | 26-30 | 49% |
31-35 61% | 31-35 | 61% |
36-40 82% | 36-40 | 82% |
41-45 55% | 41-45 | 55% |
46-50 70% | 46-50 | 70% |
51-55 100% | 51-55 | 100% |
66+ 100% | 66+ | 100% |
ADM's Customer Loyalty score was rated the highest by customers who have used ADM's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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ADM's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.
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Compared to its competitors, ADM's Customer Loyalty score is rated right above Firmenich, and is preceded by Cargill.
In the Food and Beverages industry, ADM's Customer Loyalty score is rated right above Starbucks, and is preceded by McDonald's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Chick-fil-A | 87% |
![]() | The Coca-Cola Company | 85% |
![]() | PepsiCo | 82% |
![]() | Red Bull | 81% |
![]() | Hershey Company | 81% |
![]() | McDonald's | 79% |
![]() | ADM | 78% |
![]() | Starbucks | 78% |
![]() | Mars | 78% |
ADM has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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ADM’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated ADM's product the highest. Reviewers from the Accounting industry rated ADM the lowest at 3.6.
ADM's Product Quality score was rated highest by customers ages 66+, and rated lowest by Other customers.
Male customers rated ADM's Product Quality score 0.3 stars higher than Female customers.
ADM's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 2.9 | Other | 2.9 |
ADM's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.5 | 26-30 | 3.5 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.1 | 41-45 | 3.1 |
46-50 4.1 | 46-50 | 4.1 |
51-55 3.9 | 51-55 | 3.9 |
66+ 5 | 66+ | 5 |
ADM's Product Quality score was rated the highest by customers who have used ADM's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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ADM's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.
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Compared to its competitors, ADM's Product Quality score is rated right above Givaudan, and is preceded by Firmenich.
In the Food and Beverages industry, ADM's Product Quality score is rated right above McDonald's, and is preceded by PepsiCo.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Chick-fil-A | 4.3/5 |
![]() | The Coca-Cola Company | 4.2/5 |
![]() | Red Bull | 4.2/5 |
![]() | Starbucks | 4.1/5 |
![]() | Hershey Company | 4.1/5 |
![]() | Mars | 4/5 |
![]() | PepsiCo | 4/5 |
![]() | ADM | 4/5 |
![]() | McDonald's | 3.7/5 |
ADM has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Accounting industry think that they had the lowest ROI from ADM.
ADM's ROI score was rated highest by customers ages 66+, and rated lowest by customers who have used ADM's products/services for Over 10 Years.
Male customers rated ADM's ROI score 0.5 stars higher than Female customers.
ADM's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.1 | Other | 3.1 |
ADM's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3 | 26-30 | 3 |
31-35 3.9 | 31-35 | 3.9 |
36-40 4.4 | 36-40 | 4.4 |
41-45 3.1 | 41-45 | 3.1 |
46-50 4.3 | 46-50 | 4.3 |
51-55 3.9 | 51-55 | 3.9 |
66+ 5 | 66+ | 5 |
ADM's ROI score was rated the highest by customers who have used ADM's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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ADM's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.
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Compared to its competitors, ADM's ROI score is rated right above Cargill, and is preceded by Kerry Group.
In the Food and Beverages industry, ADM's ROI score is rated right above Chick-fil-A.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | ADM | 4.1/5 |
![]() | Chick-fil-A | 4.1/5 |
![]() | The Coca-Cola Company | 3.9/5 |
![]() | Hershey Company | 3.9/5 |
![]() | Red Bull | 3.8/5 |
![]() | Mars | 3.8/5 |
![]() | PepsiCo | 3.8/5 |
![]() | Starbucks | 3.6/5 |
![]() | McDonald's | 3.6/5 |
ADM has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ADM's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Architecture and Planning industry.
Male customers rated ADM's Customer Satisfaction score 20 points higher than Female customers.
Very Satisfied | 48% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 4% | |
Very Dissatisfied | 4% |
Very Satisfied | 50% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
ADM's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
ADM's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
ADM's Customer Satisfaction (CSAT) score was rated 72% according to African American/Black users and customers.
ADM's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
ADM's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
ADM's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 57% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 80% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 51-55 | 75% | |||||||||||||||
| 66+ | 100% |
ADM's Customer Satisfaction score was rated the highest by customers who have used ADM's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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ADM's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.
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}Compared to its competitors, ADM's Customer Satisfaction score is rated right above Firmenich, and is preceded by Cargill.
In the Food and Beverages industry, ADM's Customer Satisfaction score is rated right above Mars, and is preceded by PepsiCo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | The Coca-Cola Company | 87% |
![]() | Starbucks | 84% |
![]() | Red Bull | 82% |
![]() | Chick-fil-A | 81% |
![]() | Hershey Company | 80% |
![]() | PepsiCo | 79% |
![]() | ADM | 76% |
![]() | Mars | 74% |
![]() | McDonald's | 72% |
ADM has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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77 West Wacker Drive, Suite 4600, Chicago, IL 60601
https://www.adm.com/
312-634-8100
ADM's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers ages 41-45.
Male customers rated ADM's Customer Service score 0.5 stars higher than Female customers.
ADM's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.1 | Other | 3.1 |
ADM's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3.2 | 26-30 | 3.2 |
31-35 4.4 | 31-35 | 4.4 |
36-40 4.1 | 36-40 | 4.1 |
41-45 2.7 | 41-45 | 2.7 |
46-50 4.3 | 46-50 | 4.3 |
51-55 4 | 51-55 | 4 |
66+ 5 | 66+ | 5 |
ADM's Customer Service score was rated the highest by customers who have used ADM's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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ADM's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.
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Compared to its competitors, ADM's Customer Service score is rated right above Kerry Group, and is preceded by Ingredion.
In the Food and Beverages industry, ADM's Customer Service score is rated right above Starbucks, and is preceded by Chick-fil-A.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Chick-fil-A | 4.3/5 |
![]() | ADM | 4.1/5 |
![]() | Starbucks | 4.1/5 |
![]() | The Coca-Cola Company | 4/5 |
![]() | Red Bull | 4/5 |
![]() | Hershey Company | 3.9/5 |
![]() | Mars | 3.9/5 |
![]() | PepsiCo | 3.8/5 |
![]() | McDonald's | 3.6/5 |
ADM has a 4.3/5 stars for its overall company culture rated by their employees

ADM scored a 28 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of ADM would recommend the brand to a friend. ENPS measures how likely ADM employees would recommend working at ADM to a friend.
| 56% | Promoters |
|---|---|
| 16% | Passive |
| 28% | Detractors |
| 47% | Promoters |
|---|---|
| 24% | Passive |
| 29% | Detractors |
ADM is ranked #282 in the Global Top 100 Brands. It ranks just behind DSW and just ahead of Nielsen.
ADM is ranked #24 in the Food and Beverages Industry. It ranks just behind Jack in the Box and just ahead of Jamba Juice.
| RANK | COMPANY | Location | |
|---|---|---|---|
22 | ![]() | MillerCoors | |
23 | ![]() | Jack in the Box | San Diego, CA |
24 | ![]() | ADM | Chicago, IL |
25 | ![]() | Jamba Juice | Frisco, TX |
26 | ![]() | Cargill | Wayzata, MN |
27 | ![]() | California Pizza Kitchen | Los Angeles, CA |
28 | ![]() | Darden Restaurants | Orlando, FL |