ADM NPS & Customer Reviews | Comparably
ADM is
Ranked
#24
in
Food and Beverages Brands
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ADM is ranked #24 in Food and Beverages Brands

About ADM's Brand

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. ADM’s brand is ranked #282 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of ADM. When compared to other organizations within the Food and Beverages industry, ADM is ranked #24. Among its major competitors, ADM is ranked in 4th place for NPS while Ingredion is 1st, and Kerry Group is 2nd. Overall, ADM has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $31.34B

Brand at a Glance

78%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service

ADM Ranking

ADM NPS

ADM's Net Promoter Score (NPS) is a 28 with 56% Promoters, 16% Passives, and 28% Detractors. Net Promoter Score tracks whether ADM's customers would recommend using the product based on a scale of -100 to 100.

ADM Overall NPS

28
NPS
56%Promoters
16%Passives
28%Detractors
ADM Overall NPS

ADM NPS Trend

-100
-50
0
50
100
Jun 2024
29
Jun 202429
Jul 2024
30
Jul 202430
Aug 2024
29
Aug 202429
Sep 2024
29
Sep 202429
Oct 2024
29
Oct 202429
Nov 2024
29
Nov 202429
Dec 2024
30
Dec 202430
Jan 2025
30
Jan 202530
Feb 2025
30
Feb 202530
May 2025
29
May 202529
Jul 2025
27
Jul 202527
Sep 2025
28
Sep 202528

How Other Brands Compare

ADM is ranked second for NPS among its competitors. Kerry Group and Cargill come in first and third, with Firmenich coming in at #4. Among those competitors, it is the most valued company.

ADM's Logo
ADM
Cargill's Logo
Cargill
Kerry Group's Logo
Kerry Group
Firmenich's Logo
Firmenich
Global Ranking#282#297#-#-
NPS28264521
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral--
Valuation Updated every 24 hours for public companies$31.34B-$22.43B$16.54B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

ADM NPS by Gender

Male customers rated ADM's NPS 15 points higher than Female customers.

Male

42

ADM's NPS was rated 42 by Male customers on Comparably.

59%
Promoters
24%
Passives
17%
Detractors

Female

27

ADM's NPS was rated 27 by Female customers on Comparably.

60%
Promoters
7%
Passives
33%
Detractors

ADM NPS by Ethnicity

ADM's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
37
Caucasian37
Hispanic or Latino
100
Hispanic or Latino100
African American/Black
28
African American/Black28
Asian or Pacific Islander
40
Asian or Pacific Islander40
Other
-17
Other-17

ADM NPS by Age

ADM's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.

0
20
40
60
80
100
Promoters
43%
Passives
43%
Detractors
14%
18-2543%43%14%
Promoters
14%
Passives
29%
Detractors
57%
26-3014%29%57%
Promoters
71%
Passives
0%
Detractors
29%
31-3571%0%29%
Promoters
80%
Passives
0%
Detractors
20%
36-4080%0%20%
Promoters
50%
Passives
17%
Detractors
33%
41-4550%17%33%
Promoters
100%
Passives
0%
Detractors
0%
46-50100%0%0%
Promoters
40%
Passives
40%
Detractors
20%
51-5540%40%20%
Promoters
100%
Passives
0%
Detractors
0%
66+100%0%0%

ADM NPS by Usage

ADM's NPS was rated the highest by customers who have used ADM's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
36
Less than 1 Year36
1 to 2 Years
33
1 to 2 Years33
2 to 5 Years
33
2 to 5 Years33
5 to 10 Years
66
5 to 10 Years66
Over 10 Years
11
Over 10 Years11

ADM NPS vs. Competitors

Compared to its competitors, ADM's NPS is rated right above Cargill, and is preceded by Bunge.

ADM NPS vs Companies in Food and Beverages

In the Food and Beverages industry, ADM's NPS is rated right above Mars, and is preceded by Starbucks.

ADM Customer Reviews

Out of the 10 ADM customer reviews 9 were positive and 1 was constructive. ADM customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
Website help is needed by you
What do you value most about this brand?
quality, competence ,consistency ,communication and variety
What do you value most about this brand?
Sustainability, emphasis on natural solutions
What do you value most about this brand?
Great company to work with
What do you value most about this brand?
The customer support is outstanding

ADM Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of ADM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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78
78%
22
22%
ADM Customer Loyalty

ADM Customer Loyalty Score by Gender

Male customers rated ADM's Customer Loyalty score 11% higher than Female customers.

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Male
75%
Yes
Female
64%
Yes

ADM Customer Loyalty Score by Ethnicity

ADM's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

% who answered "Yes"

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83
out of 100
Caucasian
100
out of 100
Hispanic or Latino
74
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
40
out of 100
Other

ADM Customer Loyalty Score by Age

ADM's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.

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0
20%
40%
60%
80%
100%
18-25
61%
18-2561%
26-30
49%
26-3049%
31-35
61%
31-3561%
36-40
82%
36-4082%
41-45
55%
41-4555%
46-50
70%
46-5070%
51-55
100%
51-55100%
66+
100%
66+100%

ADM Customer Loyalty Score by Usage

ADM's Customer Loyalty score was rated the highest by customers who have used ADM's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
55%
1 to 2 Years
85%
2 to 5 Years
85%
5 to 10 Years
85%
Over 10 Years
55%

ADM Customer Loyalty Score by Industry

ADM's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
70%
Accounting
59%
Architecture and Planning
55%
Banking and Financial Services
100%

ADM Customer Loyalty vs. Competitors

Compared to its competitors, ADM's Customer Loyalty score is rated right above Firmenich, and is preceded by Cargill.

COMPANYCustomer Loyalty Score
Bunge86%
Kerry Group85%
Cargill81%
ADM78%
Firmenich76%
Ingredion71%
Givaudan54%

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ADM's Logo
VS
Bunge's Logo
Kerry Group's Logo
Cargill's Logo
Firmenich's Logo
Ingredion's Logo
Givaudan's Logo

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Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, ADM's Customer Loyalty score is rated right above Starbucks, and is preceded by McDonald's.

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ADM's Logo
VS
Chick-fil-A's Logo
The Coca-Cola Company's Logo
PepsiCo's Logo
Red Bull's Logo
Hershey Company's Logo
McDonald's' Logo
Starbucks' Logo
Mars' Logo

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ADM Product Quality

4/5

ADM has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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ADM Product Information

ADM’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated ADM's product the highest. Reviewers from the Accounting industry rated ADM the lowest at 3.6.

Website
https://www.adm.com/
Company Size
10,000+ Employees

Industry

Consumer Goods

Quick Insights into ADM Product Quality

ADM's Product Quality score was rated highest by customers ages 66+, and rated lowest by Other customers.

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Ranked ADM Product Quality the Highest

66+
5
Banking and Financial Services
5
Hispanic or Latino
4.8

Ranked ADM Product Quality the Lowest

41-45
3.1
Over 10 Years
3.1
Other
2.9

ADM Product Quality Score by Gender

Male customers rated ADM's Product Quality score 0.3 stars higher than Female customers.

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Male

4.1/5

Female

3.8/5

ADM Product Quality Score by Ethnicity

ADM's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4.2
Caucasian4.2
Hispanic or Latino
4.8
Hispanic or Latino4.8
African American/Black
4
African American/Black4
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
2.9
Other2.9

ADM Product Quality Score by Age

ADM's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
4
18-254
26-30
3.5
26-303.5
31-35
4.1
31-354.1
36-40
4.3
36-404.3
41-45
3.1
41-453.1
46-50
4.1
46-504.1
51-55
3.9
51-553.9
66+
5
66+5

ADM Product Quality Score by Usage

ADM's Product Quality score was rated the highest by customers who have used ADM's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.2
1 to 2 Years
4
2 to 5 Years
4.1
5 to 10 Years
4.5
Over 10 Years
3.1

ADM Product Quality Score by Industry

ADM's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
4.1
Accounting
3.6
Architecture and Planning
3.6
Banking and Financial Services
5

ADM Product Quality vs. Competitors

Compared to its competitors, ADM's Product Quality score is rated right above Givaudan, and is preceded by Firmenich.

COMPANYProduct Quality Score
Ingredion4.5/5
Bunge4.4/5
Kerry Group4.1/5
Cargill4/5
Firmenich4/5
ADM4/5
Givaudan3.5/5

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ADM's Logo
VS
Ingredion's Logo
Bunge's Logo
Kerry Group's Logo
Cargill's Logo
Firmenich's Logo
Givaudan's Logo

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Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, ADM's Product Quality score is rated right above McDonald's, and is preceded by PepsiCo.

COMPANYProduct Quality Score
Chick-fil-A4.3/5
The Coca-Cola Company4.2/5
Red Bull4.2/5
Starbucks4.1/5
Hershey Company4.1/5
Mars4/5
PepsiCo4/5
ADM4/5
McDonald's3.7/5

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ADM's Logo
VS
Chick-fil-A's Logo
The Coca-Cola Company's Logo
Red Bull's Logo
Starbucks' Logo
Hershey Company's Logo
Mars' Logo
PepsiCo's Logo
McDonald's' Logo

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ADM Pricing

ADM ROI & Value For Money

4.1/5

ADM has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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ADM Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Accounting industry think that they had the lowest ROI from ADM.

Quick Insights into ADM ROI

ADM's ROI score was rated highest by customers ages 66+, and rated lowest by customers who have used ADM's products/services for Over 10 Years.

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Ranked ADM ROI the Highest

66+
5
Banking and Financial Services
5
Hispanic or Latino
4.8

Ranked ADM ROI the Lowest

Other
3.1
26-30
3
Over 10 Years
3

ADM ROI Score by Gender

Male customers rated ADM's ROI score 0.5 stars higher than Female customers.

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Male

4.1/5

Female

3.6/5

ADM ROI Score by Ethnicity

ADM's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
4.8
Hispanic or Latino4.8
African American/Black
3.7
African American/Black3.7
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
3.1
Other3.1

ADM ROI Score by Age

ADM's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.

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0
1
2
3
4
5
18-25
4
18-254
26-30
3
26-303
31-35
3.9
31-353.9
36-40
4.4
36-404.4
41-45
3.1
41-453.1
46-50
4.3
46-504.3
51-55
3.9
51-553.9
66+
5
66+5

ADM ROI Score by Usage

ADM's ROI score was rated the highest by customers who have used ADM's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
3.7
2 to 5 Years
4
5 to 10 Years
4.4
Over 10 Years
3

ADM ROI Score by Industry

ADM's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
4.1
Accounting
3.6
Architecture and Planning
3.6
Banking and Financial Services
5

ADM Pricing vs. Competitors

Compared to its competitors, ADM's ROI score is rated right above Cargill, and is preceded by Kerry Group.

COMPANYPricing Score
Ingredion4.2/5
Bunge4.1/5
Kerry Group4.1/5
ADM4.1/5
Cargill3.8/5
Firmenich3.6/5
Givaudan3.5/5

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ADM's Logo
VS
Ingredion's Logo
Bunge's Logo
Kerry Group's Logo
Cargill's Logo
Firmenich's Logo
Givaudan's Logo

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ROI for Other Food and Beverages Brands

In the Food and Beverages industry, ADM's ROI score is rated right above Chick-fil-A.

COMPANYPricing Score
ADM4.1/5
Chick-fil-A4.1/5
The Coca-Cola Company3.9/5
Hershey Company3.9/5
Red Bull3.8/5
Mars3.8/5
PepsiCo3.8/5
Starbucks3.6/5
McDonald's3.6/5

Unlock ADM ROI vs. Companies in Food and Beverages Data

ADM's Logo
VS
Chick-fil-A's Logo
The Coca-Cola Company's Logo
Hershey Company's Logo
Red Bull's Logo
Mars' Logo
PepsiCo's Logo
Starbucks' Logo
McDonald's' Logo

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ADM Customer Satisfaction (CSAT)

ADM Customer Satisfaction (CSAT) Score

76 / 100

ADM has an overall Customer Satisfaction score of 76 rated by its users and customers.

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Very Satisfied49%
Satisfied27%
Neither Satisfied nor Dissatisfied12%
Dissatisfied4%
Very Dissatisfied8%
Very Satisfied
49%
Satisfied
27%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
8%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into ADM Customer Satisfaction

ADM's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Architecture and Planning industry.

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Ranked ADM Customer Satisfaction the Highest

18-25
100%
5 to 10 Years
100%
Banking and Financial Services
100%

Ranked ADM Customer Satisfaction the Lowest

Over 10 Years
58%
41-45
50%
Architecture and Planning
50%

ADM Customer Satisfaction Score by Gender

Male customers rated ADM's Customer Satisfaction score 20 points higher than Female customers.

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84 / 100
Male
Very Satisfied
48%
Satisfied
36%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
4%
64 / 100
Female
Very Satisfied
50%
Satisfied
14%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
29%

ADM Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

ADM's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.

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80 / 100
Very Satisfied47%
Satisfied33%
Neither Satisfied nor Dissatisfied7%
Dissatisfied6%
Very Dissatisfied7%
Very Satisfied
47%
Satisfied
33%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
7%

CSAT according to Hispanic or Latino

ADM's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100
Very Satisfied67%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

ADM's Customer Satisfaction (CSAT) score was rated 72% according to African American/Black users and customers.

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72 / 100
Very Satisfied43%
Satisfied29%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied28%
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
28%

CSAT according to Asian or Pacific Islander

ADM's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.

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80 / 100
Very Satisfied60%
Satisfied20%
Neither Satisfied nor Dissatisfied20%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

ADM's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.

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60 / 100
Very Satisfied40%
Satisfied20%
Neither Satisfied nor Dissatisfied20%
Dissatisfied0%
Very Dissatisfied20%
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%

ADM Customer Satisfaction Score by Age

ADM's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
26-30 CSAT Score
57%
Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
26-3057%
31-35 CSAT Score
67%
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
31-3567%
36-40 CSAT Score
80%
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
36-4080%
41-45 CSAT Score
50%
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
41-4550%
51-55 CSAT Score
75%
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
51-5575%
66+ CSAT Score
100%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
66+100%

ADM Customer Satisfaction Score by Usage

ADM's Customer Satisfaction score was rated the highest by customers who have used ADM's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
84
1 to 2 Years
60
2 to 5 Years
80
5 to 10 Years
100
Over 10 Years
58

ADM Customer Satisfaction Score by Industry

ADM's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
100
Accounting
56
Architecture and Planning
50
Banking and Financial Services
100

ADM Customer Satisfaction vs. Competitors

Compared to its competitors, ADM's Customer Satisfaction score is rated right above Firmenich, and is preceded by Cargill.

COMPANYCustomer Satisfaction (CSAT) Score
Kerry Group100%
Ingredion95%
Bunge85%
Cargill77%
ADM76%
Firmenich67%
Givaudan60%

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ADM's Logo
VS
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Ingredion's Logo
Bunge's Logo
Cargill's Logo
Firmenich's Logo
Givaudan's Logo

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Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, ADM's Customer Satisfaction score is rated right above Mars, and is preceded by PepsiCo.

COMPANYCustomer Satisfaction (CSAT) Score
The Coca-Cola Company87%
Starbucks84%
Red Bull82%
Chick-fil-A81%
Hershey Company80%
PepsiCo79%
ADM76%
Mars74%
McDonald's72%

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ADM's Logo
VS
The Coca-Cola Company's Logo
Starbucks' Logo
Red Bull's Logo
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Hershey Company's Logo
PepsiCo's Logo
Mars' Logo
McDonald's' Logo

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ADM Customer Service

4.1/5

ADM has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About ADM's Customer Service

Address

77 West Wacker Drive, Suite 4600, Chicago, IL 60601


Website

https://www.adm.com/


Phone Number

312-634-8100

Quick Insights into ADM Customer Service

ADM's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers ages 41-45.

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Ranked ADM Customer Service the Highest

66+
5
Banking and Financial Services
5
Hispanic or Latino
4.7

Ranked ADM Customer Service the Lowest

Over 10 Years
3.3
Other
3.1
41-45
2.7

ADM Customer Service Score by Gender

Male customers rated ADM's Customer Service score 0.5 stars higher than Female customers.

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Male

4.2/5

Female

3.7/5

ADM Customer Service Score by Ethnicity

ADM's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
4.2
Caucasian4.2
Hispanic or Latino
4.7
Hispanic or Latino4.7
African American/Black
3.8
African American/Black3.8
Asian or Pacific Islander
4.5
Asian or Pacific Islander4.5
Other
3.1
Other3.1

ADM Customer Service Score by Age

ADM's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25
4.5
18-254.5
26-30
3.2
26-303.2
31-35
4.4
31-354.4
36-40
4.1
36-404.1
41-45
2.7
41-452.7
46-50
4.3
46-504.3
51-55
4
51-554
66+
5
66+5

ADM Customer Service Score by Usage

ADM's Customer Service score was rated the highest by customers who have used ADM's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.4
1 to 2 Years
3.9
2 to 5 Years
4.1
5 to 10 Years
4
Over 10 Years
3.3

ADM Customer Service Score by Industry

ADM's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
4.1
Accounting
3.6
Architecture and Planning
3.6
Banking and Financial Services
5

ADM Customer Service vs. Competitors

Compared to its competitors, ADM's Customer Service score is rated right above Kerry Group, and is preceded by Ingredion.

COMPANYCustomer Service Score
Bunge4.3/5
Ingredion4.1/5
ADM4.1/5
Kerry Group4/5
Cargill3.9/5
Firmenich3.7/5
Givaudan3.5/5

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ADM's Logo
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Ingredion's Logo
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Cargill's Logo
Firmenich's Logo
Givaudan's Logo

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Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, ADM's Customer Service score is rated right above Starbucks, and is preceded by Chick-fil-A.

COMPANYCustomer Service Score
Chick-fil-A4.3/5
ADM4.1/5
Starbucks4.1/5
The Coca-Cola Company4/5
Red Bull4/5
Hershey Company3.9/5
Mars3.9/5
PepsiCo3.8/5
McDonald's3.6/5

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ADM's Logo
VS
Chick-fil-A's Logo
Starbucks' Logo
The Coca-Cola Company's Logo
Red Bull's Logo
Hershey Company's Logo
Mars' Logo
PepsiCo's Logo
McDonald's' Logo

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ADM as an Employer

4.3/5

ADM has a 4.3/5 stars for its overall company culture rated by their employees

  ADM CEO
top
10%
CEO of ADM

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

ADM scored a 28 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of ADM would recommend the brand to a friend. ENPS measures how likely ADM employees would recommend working at ADM to a friend.

Net Promoter Score

28
NPS Score
56%Promoters
16%Passive
28%Detractors

Employee Net Promoter Score

18
eNPS Score
47%Promoters
24%Passive
29%Detractors

Global Ranking Snapshot

ADM is ranked #282 in the Global Top 100 Brands. It ranks just behind DSW and just ahead of Nielsen.

RANKCOMPANYCEOINDUSTRY
280
Yelp  Yelp CEO
Jeremy Stoppelman
Tech
281
DSW  DSW CEO
Roger Rawlins
Retail
282
ADM  ADM CEO
Juan Luciano
Food and Beverages
283
Nielsen  Nielsen CEO
David Kenny
Tech
284
Box  Box CEO
Aaron Levie
Tech
285
Shake Shack  Shake Shack CEO
Randy Garutti
Travel and Hospitality
286
Rite Aid  Rite Aid CEO
Heyward Donigan
Retail

Food and Beverages Ranking Snapshot

ADM is ranked #24 in the Food and Beverages Industry. It ranks just behind Jack in the Box and just ahead of Jamba Juice.

RANKCOMPANYLocation
22
MillerCoors
23
Jack in the Box
San Diego, CA
24
ADM
Chicago, IL
25
Jamba Juice
Frisco, TX
26
Cargill
Wayzata, MN
27
California Pizza Kitchen
Los Angeles, CA
28
Darden Restaurants
Orlando, FL