22
NPS
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Givaudan
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About Givaudan's Brand
Engaged in the fragrance and flavor industry.
Brand at a Glance
54%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Givaudan NPS
Givaudan's Net Promoter Score (NPS) is a 22 with 36% Promoters, 50% Passives, and 14% Detractors. Net Promoter Score tracks whether Givaudan's customers would recommend using the product based on a scale of -100 to 100.
Givaudan Overall NPS
| 36% | Promoters |
|---|---|
| 50% | Passives |
| 14% | Detractors |
Givaudan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -50 | Jun 2022 | -50 |
Jun 2023 -33 | Jun 2023 | -33 |
Sep 2023 0 | Sep 2023 | 0 |
Jan 2024 20 | Jan 2024 | 20 |
Apr 2024 17 | Apr 2024 | 17 |
May 2024 14 | May 2024 | 14 |
Jun 2024 13 | Jun 2024 | 13 |
Jul 2024 11 | Jul 2024 | 11 |
Aug 2024 9 | Aug 2024 | 9 |
Oct 2024 17 | Oct 2024 | 17 |
Dec 2024 23 | Dec 2024 | 23 |
Apr 2025 21 | Apr 2025 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Givaudan Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Givaudan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Givaudan Product Quality
3.5/5
Givaudan has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Givaudan Product Information
Givaudan’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.givaudan.com
- Company Size
- 10,000+ Employees
Givaudan Pricing
Givaudan ROI & Value For Money
3.5/5
Givaudan has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Givaudan Customer Satisfaction (CSAT)
Givaudan Customer Satisfaction (CSAT) Score
60 / 100
Givaudan has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Givaudan Customer Service
3.5/5
Givaudan has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Givaudan's Customer Service
Address
Chemin de la Parfumerie 5, Vernier, 1214
Website
www.givaudan.com
Phone Number
7
Givaudan as an Employer
3.7/5
Givaudan has a 3.7/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Givaudan scored a 22 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Givaudan would recommend the brand to a friend. ENPS measures how likely Givaudan employees would recommend working at Givaudan to a friend.
Net Promoter Score
22
NPS Score
| 36% | Promoters |
|---|---|
| 50% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 7% | Promoters |
|---|---|
| 35% | Passive |
| 58% | Detractors |
