Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Chick-fil-A is

Ranked

Global Top 100 Brands

Brand Page

Chick-fil-A

Marketing or Exec? Claim Your Free Account

Chick-fil-A

Rate this Brand

Chick-fil-A is ranked #3 in Global Top 100 Brands
Awards & Recognition

About Chick-fil-A's Brand

The Chick-fil-A, Inc. corporate office exists to provide service and support to restaurant Operators. Our corporate staffs of over, Chick-fil-A’s brand is ranked #3 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Chick-fil-A. When compared to other organizations within the Food and Beverages industry, Chick-fil-A is ranked #1. Among its major competitors, Chick-fil-A is ranked in 2nd place for NPS while In-N-Out Burger is 1st, and McDonald's is 3rd. Overall, Chick-fil-A has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

87%

Customer Loyalty

4.3/5

Product Quality

4.1/5

Pricing

4.3/5

Customer Service

Chick-fil-A CMO

Jon Bridges

Jon Bridges serves as the SVP - Chief Marketing Officer of Chick-fil-A Corporate. Jon started at Chick-fil-A Corporate in January of 2015. Jon currently resides in the Greater Atlanta Area.

Chick-fil-A Ranking

Chick-fil-A NPS

Chick-fil-A's Net Promoter Score (NPS) is a 55 with 72% Promoters, 11% Passives, and 17% Detractors. Net Promoter Score tracks whether Chick-fil-A's customers would recommend using the product based on a scale of -100 to 100.

Chick-fil-A Overall NPS

NPS

72%	Promoters
11%	Passives
17%	Detractors

Chick-fil-A NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 55	Feb 2025	55
Mar 2025 55	Mar 2025	55
Apr 2025 55	Apr 2025	55
May 2025 55	May 2025	55
Jun 2025 55	Jun 2025	55
Jul 2025 55	Jul 2025	55
Aug 2025 55	Aug 2025	55
Sep 2025 55	Sep 2025	55
Oct 2025 55	Oct 2025	55
Nov 2025 55	Nov 2025	55
Dec 2025 55	Dec 2025	55
Jan 2026 55	Jan 2026	55

How Other Brands Compare

Chick-fil-A is ranked second for NPS among its competitors. In-N-Out Burger and McDonald's come in first and third, with KFC coming in at #4.

	Chick-fil-A	In-N-Out Burger	McDonald's	KFC
Global Ranking	#3	#15	#85	#130
NPS	55	63	19	7
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	-	$167.91B	$32.95B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Chick-fil-A NPS by Gender

Male customers rated Chick-fil-A's NPS 5 points higher than Female customers.

Male

Chick-fil-A's NPS was rated 58 by Male customers on Comparably.

74%

Promoters

10%

Passives

16%

Detractors

Female

Chick-fil-A's NPS was rated 53 by Female customers on Comparably.

72%

Promoters

Passives

19%

Detractors

Chick-fil-A NPS by Ethnicity

Chick-fil-A's NPS was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 60	Caucasian	60
Hispanic or Latino 56	Hispanic or Latino	56
African American/Black 38	African American/Black	38
Asian or Pacific Islander 24	Asian or Pacific Islander	24
Native American 61	Native American	61
Other 30	Other	30

Chick-fil-A NPS by Age

Chick-fil-A's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

78%

11%

26-30

51%

17%

32%

31-35

80%

15%

36-40

72%

22%

41-45

70%

12%

18%

46-50

77%

15%

51-55

78%

17%

56-60

74%

20%

61-65

75%

18%

66+

73%

21%

Chick-fil-A NPS by Usage

Chick-fil-A's NPS was rated the highest by customers who have used Chick-fil-A's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 23	Less than 1 Year	23
1 to 2 Years 39	1 to 2 Years	39
2 to 5 Years 60	2 to 5 Years	60
5 to 10 Years 59	5 to 10 Years	59
Over 10 Years 67	Over 10 Years	67

Chick-fil-A NPS vs. Competitors

Compared to its competitors, Chick-fil-A's NPS is rated right above McDonald's, and is preceded by In-N-Out Burger.

COMPANY		NPS Score
	In-N-Out Burger	63
	Chick-fil-A	55
	McDonald's	19
	KFC	7
	Burger King	-13
	Taco Bell	-13
	Wendy's	-13

Chick-fil-A NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Chick-fil-A's NPS is rated right above Red Bull.

COMPANY		NPS Score
	Chick-fil-A	55
	Red Bull	42
	The Coca-Cola Company	39
	Hershey Company	35
	Starbucks	30
	Mars	27
	PepsiCo	24
	McDonald's	19

Chick-fil-A Customer Reviews

Out of the 269 Chick-fil-A customer reviews 244 were positive and 25 were constructive. Chick-fil-A customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Chick-fil-A Customer Loyalty

87%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

87% of Chick-fil-A users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

87%

13%

Chick-fil-A Customer Loyalty Score by Gender

Female customers rated Chick-fil-A's Customer Loyalty score 3% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Chick-fil-A.

Male

87%

Yes

Female

90%

Yes

Chick-fil-A Customer Loyalty Score by Ethnicity

Chick-fil-A's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Chick-fil-A.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Chick-fil-A Customer Loyalty Score by Age

Chick-fil-A's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Chick-fil-A.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 89%	18-25	89%
26-30 81%	26-30	81%
31-35 91%	31-35	91%
36-40 89%	36-40	89%
41-45 93%	41-45	93%
46-50 86%	46-50	86%
51-55 86%	51-55	86%
56-60 90%	56-60	90%
61-65 90%	61-65	90%
66+ 91%	66+	91%

Chick-fil-A Customer Loyalty Score by Usage

Chick-fil-A's Customer Loyalty score was rated the highest by customers who have used Chick-fil-A's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	59%
1 to 2 Years	86%
2 to 5 Years	87%
5 to 10 Years	87%
Over 10 Years	94%

Chick-fil-A Customer Loyalty Score by Industry

Chick-fil-A's Customer Loyalty score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Civic and Social Organization industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	85%
Accounting	88%
Aerospace and Aviation	76%
Fashion and Beauty	89%
Architecture and Planning	87%
Arts and Entertainment	94%
Automotive and Transportation	85%
Banking and Financial Services	85%
Beverage, Wine and Spirits	85%
Business and Consumer Services	88%
Business Supplies and Equipment	78%
Chemicals	70%
Civic and Social Organization	55%
Computer Hardware	82%
Construction	97%
Consulting	94%
Consumer Goods	89%
Consumer Services	89%
Education	89%
Events Services	100%
Facilities Services	100%
Fishing and Farming	100%
Government and Public Policy	87%
Healthcare, Hospitals and Medicine	89%
Hospitality	87%
Individual and Family Services	78%
Insurance	100%
Legal	96%
Travel and Hospitality	82%
Logistics and Supply Chain	100%
Manufacturing and Machinery	89%
Marketing, Advertising and Research	85%
Mechanical, Civil or Industrial Engineering	100%
Media and Entertainment	74%
Military and Defense	84%
Non-Profit	92%
Energy and Manufacturing	100%
Philanthropy	100%
Professional Services	87%
Public Relations and Communications	82%
Public Safety	100%
Real Estate	95%
Religious Institutions	94%
Restaurants	88%
Retail	85%
Security and Investigations	100%
Telecommunications	100%
Transportation	89%
Utilities	100%
Warehousing	100%
Wholesale	100%

Chick-fil-A Customer Loyalty vs. Competitors

Compared to its competitors, Chick-fil-A's Customer Loyalty score is rated right above KFC, and is preceded by In-N-Out Burger.

COMPANY		Customer Loyalty Score
	In-N-Out Burger	88%
	Chick-fil-A	87%
	KFC	80%
	McDonald's	79%
	Wendy's	76%
	Taco Bell	75%
	Burger King	72%

Unlock Chick-fil-A Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Chick-fil-A Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Chick-fil-A's Customer Loyalty score is rated right above The Coca-Cola Company.

COMPANY		Customer Loyalty Score
	Chick-fil-A	87%
	The Coca-Cola Company	85%
	PepsiCo	82%
	Red Bull	81%
	Hershey Company	81%
	McDonald's	79%
	Starbucks	78%
	Mars	78%

Unlock Chick-fil-A Customer Loyalty vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Chick-fil-A Customer Loyalty vs. Companies in Food and Beverages data and gain insights into your customers today.

Chick-fil-A Product Quality

4.3/5

Chick-fil-A has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

Sign Up to unlock Chick-fil-A's overall Product Quality score rated by its users and customers.

Chick-fil-A Product Information

Chick-fil-A’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Events Services industry rated Chick-fil-A's product the highest. Reviewers from the Automotive and Transportation industry rated Chick-fil-A the lowest at 4.8.

Website: http://www.chick-fil-a.com/

Company Size: 10,000+ Employees

Industry

Restaurants

Quick Insights into Chick-fil-A Product Quality

Chick-fil-A's Product Quality score was rated highest by customers from the Events Services industry, and rated lowest by customers from the Transportation industry.

Sign Up to unlock insights into how customers have ranked Chick-fil-A's Product Quality.

Ranked Chick-fil-A Product Quality the Highest

Events Services	5
18-25	4.5
Over 10 Years	4.5

Ranked Chick-fil-A Product Quality the Lowest

Asian or Pacific Islander	3.9
Less than 1 Year	3.8
Transportation	2.9

Chick-fil-A Product Quality Score by Gender

Male customers rated Chick-fil-A's Product Quality score 0.1 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Chick-fil-A.

Male

4.4/5

Female

4.3/5

Chick-fil-A Product Quality Score by Ethnicity

Chick-fil-A's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Chick-fil-A.

Summary	Ethnicity	Score
Caucasian 4.4	Caucasian	4.4
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 4	African American/Black	4
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 4.3	Native American	4.3
Other 4	Other	4

Chick-fil-A Product Quality Score by Age

Chick-fil-A's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Chick-fil-A.

Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 4	26-30	4
31-35 4.4	31-35	4.4
36-40 4	36-40	4
41-45 4.2	41-45	4.2
46-50 4.5	46-50	4.5
51-55 4.3	51-55	4.3
56-60 4.3	56-60	4.3
61-65 4.3	61-65	4.3
66+ 4.2	66+	4.2

Chick-fil-A Product Quality Score by Usage

Chick-fil-A's Product Quality score was rated the highest by customers who have used Chick-fil-A's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	3.8
1 to 2 Years	4.2
2 to 5 Years	4.4
5 to 10 Years	4.4
Over 10 Years	4.5

Chick-fil-A Product Quality Score by Industry

Chick-fil-A's Product Quality score was rated the highest by Events Services industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	4.3
Accounting	4.3
Aerospace and Aviation	4
Fashion and Beauty	4.4
Architecture and Planning	4.1
Arts and Entertainment	4.5
Automotive and Transportation	4.8
Banking and Financial Services	3.9
Beverage, Wine and Spirits	4.2
Business and Consumer Services	4.6
Business Supplies and Equipment	4.7
Chemicals	4.6
Civic and Social Organization	4.1
Computer Hardware	4.3
Construction	4.4
Consulting	4.9
Consumer Goods	4.2
Consumer Services	4.3
Education	4.5
Events Services	5
Facilities Services	4.4
Fishing and Farming	4.7
Government and Public Policy	4.1
Healthcare, Hospitals and Medicine	4.3
Hospitality	4.3
Individual and Family Services	4.4
Insurance	4.6
Legal	4.2
Travel and Hospitality	4.3
Logistics and Supply Chain	4.6
Manufacturing and Machinery	4.4
Marketing, Advertising and Research	4.7
Mechanical, Civil or Industrial Engineering	5
Media and Entertainment	4.2
Military and Defense	4.3
Non-Profit	4.7
Energy and Manufacturing	4.1
Philanthropy	5
Professional Services	4.5
Public Relations and Communications	3.4
Public Safety	4.9
Real Estate	4.5
Religious Institutions	4.7
Restaurants	4.6
Retail	4.1
Security and Investigations	4.7
Telecommunications	4.1
Transportation	2.9
Utilities	5
Warehousing	4.8
Wholesale	5

Chick-fil-A Product Quality vs. Competitors

Compared to its competitors, Chick-fil-A's Product Quality score is rated right above McDonald's, and is preceded by In-N-Out Burger.

COMPANY		Product Quality Score
	In-N-Out Burger	4.5/5
	Chick-fil-A	4.3/5
	McDonald's	3.7/5
	KFC	3.5/5
	Burger King	3.1/5
	Wendy's	3/5
	Taco Bell	2.9/5

Unlock Chick-fil-A Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Chick-fil-A Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Chick-fil-A's Product Quality score is rated right above The Coca-Cola Company.

COMPANY		Product Quality Score
	Chick-fil-A	4.3/5
	The Coca-Cola Company	4.2/5
	Red Bull	4.2/5
	Starbucks	4.1/5
	Hershey Company	4.1/5
	Mars	4/5
	PepsiCo	4/5
	McDonald's	3.7/5

Unlock Chick-fil-A Product Quality vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Chick-fil-A Product Quality vs. Companies in Food and Beverages data and gain insights into your customers today.

Chick-fil-A Pricing

Chick-fil-A ROI & Value For Money

4.1/5

Chick-fil-A has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock Chick-fil-A's overall ROI score rated by its users and customers.

Chick-fil-A Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Philanthropy industry. The users from the Public Relations and Communications industry think that they had the lowest ROI from Chick-fil-A.

Quick Insights into Chick-fil-A ROI

Chick-fil-A's ROI score was rated highest by customers from the Philanthropy industry, and rated lowest by customers from the Public Relations and Communications industry.

Sign Up to unlock insights into how customers have ranked Chick-fil-A's ROI score.

Ranked Chick-fil-A ROI the Highest

Philanthropy	4.8
31-35	4.2
Over 10 Years	4.2

Ranked Chick-fil-A ROI the Lowest

Less than 1 Year	3.5
Asian or Pacific Islander	3.4
Public Relations and Communications	2.8

Chick-fil-A ROI Score by Gender

Chick-fil-A's ROI score was rated 4 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Chick-fil-A.

Male

4/5

Female

4/5

Chick-fil-A ROI Score by Ethnicity

Chick-fil-A's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Chick-fil-A.

Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Native American 3.8	Native American	3.8
Other 3.7	Other	3.7

Chick-fil-A ROI Score by Age

Chick-fil-A's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Chick-fil-A.

Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 3.5	26-30	3.5
31-35 4.2	31-35	4.2
36-40 3.8	36-40	3.8
41-45 4	41-45	4
46-50 4.2	46-50	4.2
51-55 4.2	51-55	4.2
56-60 4.2	56-60	4.2
61-65 4	61-65	4
66+ 4	66+	4

Chick-fil-A ROI Score by Usage

Chick-fil-A's ROI score was rated the highest by customers who have used Chick-fil-A's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	3.5
1 to 2 Years	3.8
2 to 5 Years	4
5 to 10 Years	4.1
Over 10 Years	4.2

Chick-fil-A ROI Score by Industry

Chick-fil-A's ROI score was rated the highest by Philanthropy industry customers, and the lowest by Public Relations and Communications industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	4
Accounting	3.9
Aerospace and Aviation	3.6
Fashion and Beauty	4.3
Architecture and Planning	3.8
Arts and Entertainment	4.2
Automotive and Transportation	4.5
Banking and Financial Services	3.7
Beverage, Wine and Spirits	3.4
Business and Consumer Services	4.4
Business Supplies and Equipment	4.2
Chemicals	4.1
Civic and Social Organization	3.5
Computer Hardware	4.4
Construction	4.1
Consulting	4.6
Consumer Goods	4.1
Consumer Services	4.1
Education	4.2
Events Services	4.6
Facilities Services	4.6
Fishing and Farming	4.5
Government and Public Policy	3.8
Healthcare, Hospitals and Medicine	3.9
Hospitality	4
Individual and Family Services	3.9
Insurance	4.2
Legal	4.3
Travel and Hospitality	3.4
Logistics and Supply Chain	4.2
Manufacturing and Machinery	4.1
Marketing, Advertising and Research	4.5
Mechanical, Civil or Industrial Engineering	3.3
Media and Entertainment	4
Military and Defense	3.9
Non-Profit	4.5
Energy and Manufacturing	3.4
Philanthropy	4.8
Professional Services	4.1
Public Relations and Communications	2.8
Public Safety	4.6
Real Estate	4.1
Religious Institutions	4.3
Restaurants	4.3
Retail	4
Security and Investigations	4.2
Telecommunications	4.2
Transportation	3.5
Utilities	4.7
Warehousing	4.4
Wholesale	4.8

Chick-fil-A Pricing vs. Competitors

Compared to its competitors, Chick-fil-A's ROI score is rated right above McDonald's, and is preceded by In-N-Out Burger.

COMPANY		Pricing Score
	In-N-Out Burger	4.4/5
	Chick-fil-A	4.1/5
	McDonald's	3.6/5
	KFC	3.3/5
	Burger King	2.9/5
	Taco Bell	2.8/5
	Wendy's	2.8/5

Unlock Chick-fil-A ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Chick-fil-A ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Chick-fil-A's ROI score is rated right above The Coca-Cola Company.

COMPANY		Pricing Score
	Chick-fil-A	4.1/5
	The Coca-Cola Company	3.9/5
	Hershey Company	3.9/5
	Red Bull	3.8/5
	Mars	3.8/5
	PepsiCo	3.8/5
	Starbucks	3.6/5
	McDonald's	3.6/5

Unlock Chick-fil-A ROI vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Chick-fil-A ROI vs. Companies in Food and Beverages data and gain insights into your customers today.

Chick-fil-A Customer Satisfaction (CSAT)

Chick-fil-A Customer Satisfaction (CSAT) Score

81 / 100

Chick-fil-A has an overall Customer Satisfaction score of 81 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	63%
Satisfied	18%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	3%
Very Dissatisfied	11%

Very Satisfied

63%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

11%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Chick-fil-A Customer Satisfaction

Chick-fil-A's Customer Satisfaction score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Transportation industry.

Sign Up to unlock insights into how customers have ranked Chick-fil-A's Customer Satisfaction.

Ranked Chick-fil-A Customer Satisfaction the Highest

Automotive and Transportation	100%
18-25	88%
2 to 5 Years	86%

Ranked Chick-fil-A Customer Satisfaction the Lowest

Other	70%
Less than 1 Year	65%
Transportation	50%

Chick-fil-A Customer Satisfaction Score by Gender

Chick-fil-A's Customer Satisfaction score was rated 82 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Chick-fil-A.

82 / 100

Male

	Very Satisfied	66%
	Satisfied	16%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	3%
	Very Dissatisfied	10%

82 / 100

Female

	Very Satisfied	66%
	Satisfied	16%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	4%
	Very Dissatisfied	11%

Chick-fil-A Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Chick-fil-A's Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Chick-fil-A.

86 / 100

Very Satisfied	72%
Satisfied	14%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	4%
Very Dissatisfied	7%

Very Satisfied

72%

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Hispanic or Latino

Chick-fil-A's Customer Satisfaction (CSAT) score was rated 81% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Chick-fil-A.

81 / 100

Very Satisfied	64%
Satisfied	17%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	1%
Very Dissatisfied	15%

Very Satisfied

64%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

15%

CSAT according to African American/Black

Chick-fil-A's Customer Satisfaction (CSAT) score was rated 74% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Chick-fil-A.

74 / 100

Very Satisfied	59%
Satisfied	15%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	2%
Very Dissatisfied	17%

Very Satisfied

59%

Satisfied

15%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

CSAT according to Asian or Pacific Islander

Chick-fil-A's Customer Satisfaction (CSAT) score was rated 78% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Chick-fil-A.

78 / 100

Very Satisfied	56%
Satisfied	22%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	3%
Very Dissatisfied	13%

Very Satisfied

56%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

13%

CSAT according to Native American

Chick-fil-A's Customer Satisfaction (CSAT) score was rated 81% according to Native American users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Chick-fil-A.

81 / 100

Very Satisfied	52%
Satisfied	29%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	5%
Very Dissatisfied	14%

Very Satisfied

52%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

14%

CSAT according to Other

Chick-fil-A's Customer Satisfaction (CSAT) score was rated 70% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Chick-fil-A.

70 / 100

Very Satisfied	53%
Satisfied	17%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	9%
Very Dissatisfied	15%

Very Satisfied

53%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

15%

Chick-fil-A Customer Satisfaction Score by Age

Chick-fil-A's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Chick-fil-A.

100

Breakdown

Age

Score

18-25

88%

26-30

72%

31-35

85%

36-40

76%

41-45

79%

46-50

81%

51-55

78%

56-60

81%

61-65

84%

66+

78%

Chick-fil-A Customer Satisfaction Score by Usage

Chick-fil-A's Customer Satisfaction score was rated the highest by customers who have used Chick-fil-A's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	65
1 to 2 Years	72
2 to 5 Years	86
5 to 10 Years	79
Over 10 Years	84

Chick-fil-A Customer Satisfaction Score by Industry

Chick-fil-A's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Chick-fil-A Customer Satisfaction Score by Industry",
	"text": "Chick-fil-A's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Transportation industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 78,
			"stars": 0,
			"csatScore": 78,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 78
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 79,
			"stars": 0,
			"csatScore": 79,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 79
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 78,
			"stars": 0,
			"csatScore": 78,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 78
		},
		{
			"label": "Fashion and Beauty",
			"groupId": 497,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Fashion and Beauty customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 87,
			"stars": 0,
			"csatScore": 87,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 87
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 73,
			"stars": 0,
			"csatScore": 73,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 73
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 87,
			"stars": 0,
			"csatScore": 87,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 87
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Civic and Social Organization",
			"groupId": 507,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Civic and Social Organization customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Computer Hardware",
			"groupId": 509,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Computer Hardware customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 78,
			"stars": 0,
			"csatScore": 78,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 78
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 55,
			"stars": 0,
			"csatScore": 55,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 55
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 88,
			"stars": 0,
			"csatScore": 88,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 88
		},
		{
			"label": "Events Services",
			"groupId": 517,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Events Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 72,
			"stars": 0,
			"csatScore": 72,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 72
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 82,
			"stars": 0,
			"csatScore": 82,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 82
		},
		{
			"label": "Individual and Family Services",
			"groupId": 525,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Individual and Family Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 93,
			"stars": 0,
			"csatScore": 93,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 93
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 72,
			"stars": 0,
			"csatScore": 72,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 72
		},
		{
			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Travel and Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 82,
			"stars": 0,
			"csatScore": 82,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 82
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 94,
			"stars": 0,
			"csatScore": 94,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 94
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 72,
			"stars": 0,
			"csatScore": 72,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 72
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Philanthropy",
			"groupId": 545,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Philanthropy customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 91,
			"stars": 0,
			"csatScore": 91,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 91
		},
		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Public Relations and Communications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Public Safety",
			"groupId": 551,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Public Safety customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 86
		},
		{
			"label": "Religious Institutions",
			"groupId": 556,
			"score": 88,
			"stars": 0,
			"csatScore": 88,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Religious Institutions customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 88
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 86
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 77,
			"stars": 0,
			"csatScore": 77,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 77
		},
		{
			"label": "Security and Investigations",
			"groupId": 560,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Security and Investigations customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Warehousing",
			"groupId": 570,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Chick-fil-A's Customer Satisfaction score is  rated by Warehousing customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	78
Accounting	79
Aerospace and Aviation	78
Fashion and Beauty	60
Architecture and Planning	67
Arts and Entertainment	87
Automotive and Transportation	100
Banking and Financial Services	73
Business and Consumer Services	87
Business Supplies and Equipment	100
Civic and Social Organization	67
Computer Hardware	75
Construction	78
Consulting	100
Consumer Goods	100
Consumer Services	55
Education	88
Events Services	100
Government and Public Policy	72
Healthcare, Hospitals and Medicine	75
Hospitality	82
Individual and Family Services	100
Insurance	93
Legal	72
Travel and Hospitality	80
Logistics and Supply Chain	100
Manufacturing and Machinery	82
Marketing, Advertising and Research	94
Media and Entertainment	100
Military and Defense	72
Non-Profit	100
Energy and Manufacturing	100
Philanthropy	100
Professional Services	91
Public Relations and Communications	50
Public Safety	100
Real Estate	86
Religious Institutions	88
Restaurants	86
Retail	77
Security and Investigations	100
Telecommunications	67
Transportation	50
Warehousing	100

Chick-fil-A Customer Satisfaction vs. Competitors

Compared to its competitors, Chick-fil-A's Customer Satisfaction score is rated right above McDonald's, and is preceded by In-N-Out Burger.

COMPANY		Customer Satisfaction (CSAT) Score
	In-N-Out Burger	87%
	Chick-fil-A	81%
	McDonald's	72%
	KFC	68%
	Wendy's	55%
	Burger King	52%
	Taco Bell	49%

Unlock Chick-fil-A Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Chick-fil-A Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Chick-fil-A's Customer Satisfaction score is rated right above Hershey Company, and is preceded by Red Bull.

COMPANY		Customer Satisfaction (CSAT) Score
	The Coca-Cola Company	87%
	Starbucks	84%
	Red Bull	82%
	Chick-fil-A	81%
	Hershey Company	80%
	PepsiCo	79%
	Mars	74%
	McDonald's	72%

Unlock Chick-fil-A Customer Satisfaction vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Chick-fil-A Customer Satisfaction vs. Companies in Food and Beverages data and gain insights into your customers today.

Chick-fil-A Customer Service

4.3/5

Chick-fil-A has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.

Sign Up to unlock Chick-fil-A's overall Customer Service score rated by its users and customers.

About Chick-fil-A's Customer Service

Address

Atlanta, GA

Website

http://www.chick-fil-a.com/

Phone Number

7195932357

Chick-fil-A's Social Links

linkedin.com/company-beta/10768

Quick Insights into Chick-fil-A Customer Service

Chick-fil-A's Customer Service score was rated highest by customers from the Events Services industry, and rated lowest by customers from the Transportation industry.

Sign Up to unlock insights into how customers have ranked Chick-fil-A's Customer Service score.

Ranked Chick-fil-A Customer Service the Highest

Events Services	5
18-25	4.5
2 to 5 Years	4.4

Ranked Chick-fil-A Customer Service the Lowest

26-30	3.8
Less than 1 Year	3.6
Transportation	3.1

Chick-fil-A Customer Service Score by Gender

Male customers rated Chick-fil-A's Customer Service score 0.1 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Chick-fil-A.

Male

4.3/5

Female

4.2/5

Chick-fil-A Customer Service Score by Ethnicity

Chick-fil-A's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Chick-fil-A.

100

Summary	Ethnicity	Customer Service Score
Caucasian 4.3	Caucasian	4.3
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 4	African American/Black	4
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 4.2	Native American	4.2
Other 3.9	Other	3.9

Chick-fil-A Customer Service Score by Age

Chick-fil-A's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Chick-fil-A.

100

Summary	Age	Customer Service Score
18-25 4.5	18-25	4.5
26-30 3.8	26-30	3.8
31-35 4.3	31-35	4.3
36-40 4.1	36-40	4.1
41-45 4.2	41-45	4.2
46-50 4.3	46-50	4.3
51-55 4.3	51-55	4.3
56-60 4.3	56-60	4.3
61-65 4.3	61-65	4.3
66+ 4.2	66+	4.2

Chick-fil-A Customer Service Score by Usage

Chick-fil-A's Customer Service score was rated the highest by customers who have used Chick-fil-A's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	3.6
1 to 2 Years	4
2 to 5 Years	4.4
5 to 10 Years	4.3
Over 10 Years	4.4

Chick-fil-A Customer Service Score by Industry

Chick-fil-A's Customer Service score was rated the highest by Events Services industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	4.2
Accounting	4.1
Aerospace and Aviation	4
Fashion and Beauty	4.2
Architecture and Planning	3.8
Arts and Entertainment	4.4
Automotive and Transportation	4.6
Banking and Financial Services	3.9
Beverage, Wine and Spirits	3.4
Business and Consumer Services	4.6
Business Supplies and Equipment	4.8
Chemicals	3.6
Civic and Social Organization	4.7
Computer Hardware	4.4
Construction	4.4
Consulting	4.8
Consumer Goods	4.1
Consumer Services	4.3
Education	4.5
Events Services	5
Facilities Services	4.7
Fishing and Farming	5
Government and Public Policy	3.9
Healthcare, Hospitals and Medicine	4.2
Hospitality	4.4
Individual and Family Services	3.6
Insurance	4.6
Legal	4.4
Travel and Hospitality	4.4
Logistics and Supply Chain	4.7
Manufacturing and Machinery	4.4
Marketing, Advertising and Research	4.7
Mechanical, Civil or Industrial Engineering	3.5
Media and Entertainment	4.5
Military and Defense	4.2
Non-Profit	4.7
Energy and Manufacturing	3.8
Philanthropy	5
Professional Services	4.4
Public Relations and Communications	3.1
Public Safety	4.9
Real Estate	4.4
Religious Institutions	4.7
Restaurants	4.6
Retail	4.3
Security and Investigations	4.5
Telecommunications	4.1
Transportation	3.1
Utilities	4.7
Warehousing	4.9
Wholesale	4.6

Chick-fil-A Customer Service vs. Competitors

Compared to its competitors, Chick-fil-A's Customer Service score is rated right above McDonald's, and is preceded by In-N-Out Burger.

COMPANY		Customer Service Score
	In-N-Out Burger	4.5/5
	Chick-fil-A	4.3/5
	McDonald's	3.6/5
	KFC	3.4/5
	Wendy's	2.9/5
	Burger King	2.9/5
	Taco Bell	2.7/5

Unlock Chick-fil-A Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Chick-fil-A Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Chick-fil-A's Customer Service score is rated right above Starbucks.

COMPANY		Customer Service Score
	Chick-fil-A	4.3/5
	Starbucks	4.1/5
	The Coca-Cola Company	4/5
	Red Bull	4/5
	Hershey Company	3.9/5
	Mars	3.9/5
	PepsiCo	3.8/5
	McDonald's	3.6/5

Unlock Chick-fil-A Customer Service vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Chick-fil-A Customer Service vs. Companies in Food and Beverages data and gain insights into your customers today.

Chick-fil-A as an Employer

3.1/5

Chick-fil-A has a 3.1/5 stars for its overall company culture rated by their employees

bottom

40%

CEO of Chick-fil-A

Dan Cathy

In the Bottom 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Chick-fil-A scored a 55 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Chick-fil-A would recommend the brand to a friend. ENPS measures how likely Chick-fil-A employees would recommend working at Chick-fil-A to a friend.

Net Promoter Score

NPS Score

72%	Promoters
11%	Passive
17%	Detractors

Employee Net Promoter Score

-21

eNPS Score

32%	Promoters
15%	Passive
53%	Detractors

Global Ranking Snapshot

Chick-fil-A is ranked #3 in the Global Top 100 Brands. It ranks just behind Peloton and just ahead of Netflix.

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

Food and Beverages Ranking Snapshot

Chick-fil-A is ranked #1 in the Food and Beverages Industry. It ranks just ahead of Starbucks.

RANK		Location
1	Chick-fil-A	Atlanta, GA
2	Starbucks	Seattle, WA
3	Red Bull	Santa Monica, CA
4	Hershey Company	Hershey, PA
5	The Coca-Cola Company	Atlanta, GA
6	Mars	Mclean, VA
7	McDonald's	Chicago, IL

Chick-fil-A is ranked #3 in Global Top 100 BrandsAwards & Recognition

Awards & Recognition

About Chick-fil-A's Brand

Brand at a Glance

Jon Bridges

Chick-fil-A Ranking

Chick-fil-A NPS

Chick-fil-A Overall NPS

Chick-fil-A NPS Trend

How Other Brands Compare

What is NPS

Chick-fil-A NPS by Gender

Male

Female

Chick-fil-A NPS by Ethnicity

Chick-fil-A NPS by Age

Chick-fil-A NPS by Usage

Chick-fil-A NPS vs. Competitors

Chick-fil-A NPS vs Companies in Food and Beverages

Chick-fil-A Customer Reviews

Chick-fil-A Customer Loyalty

Chick-fil-A Customer Loyalty Score by Gender

Chick-fil-A Customer Loyalty Score by Ethnicity

Chick-fil-A Customer Loyalty Score by Age

Chick-fil-A Customer Loyalty Score by Usage

Chick-fil-A Customer Loyalty Score by Industry

Chick-fil-A Customer Loyalty vs. Competitors

Unlock Chick-fil-A Customer Loyalty vs. Competitors Data

Customer Loyalty for Other Food and Beverages Brands

Unlock Chick-fil-A Customer Loyalty vs. Companies in Food and Beverages Data

Chick-fil-A Product Quality

Chick-fil-A Product Information

Industry

Quick Insights into Chick-fil-A Product Quality

Ranked Chick-fil-A Product Quality the Highest

Ranked Chick-fil-A Product Quality the Lowest

Chick-fil-A Product Quality Score by Gender

Male

Female

Chick-fil-A Product Quality Score by Ethnicity

Chick-fil-A Product Quality Score by Age

Chick-fil-A Product Quality Score by Usage

Chick-fil-A Product Quality Score by Industry

Chick-fil-A Product Quality vs. Competitors

Unlock Chick-fil-A Product Quality vs. Competitors Data

Product Quality for Other Food and Beverages Brands

Unlock Chick-fil-A Product Quality vs. Companies in Food and Beverages Data

Chick-fil-A Pricing

Chick-fil-A ROI & Value For Money

Chick-fil-A Pricing Plans

Quick Insights into Chick-fil-A ROI

Ranked Chick-fil-A ROI the Highest

Ranked Chick-fil-A ROI the Lowest

Chick-fil-A ROI Score by Gender

Male

Female

Chick-fil-A ROI Score by Ethnicity

Chick-fil-A ROI Score by Age

Chick-fil-A ROI Score by Usage

Chick-fil-A ROI Score by Industry

Chick-fil-A Pricing vs. Competitors

Unlock Chick-fil-A ROI vs. Competitors Data

ROI for Other Food and Beverages Brands

Unlock Chick-fil-A ROI vs. Companies in Food and Beverages Data

Chick-fil-A Customer Satisfaction (CSAT)

Chick-fil-A Customer Satisfaction (CSAT) Score

What is Customer Satisfaction (CSAT) Score

Quick Insights into Chick-fil-A Customer Satisfaction

Ranked Chick-fil-A Customer Satisfaction the Highest

Ranked Chick-fil-A Customer Satisfaction the Lowest

Chick-fil-A Customer Satisfaction Score by Gender

Chick-fil-A Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

CSAT according to Hispanic or Latino

CSAT according to African American/Black

CSAT according to Asian or Pacific Islander

CSAT according to Native American

CSAT according to Other

Chick-fil-A Customer Satisfaction Score by Age

Chick-fil-A Customer Satisfaction Score by Usage

Chick-fil-A is ranked #3 in Global Top 100 Brands
Awards & Recognition