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Sysco is

Ranked

#13

Food and Beverages Brands

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Sysco

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Sysco

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Sysco is ranked #13 in Food and Beverages Brands

About Sysco's Brand

Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 58,000 associates, the company operates 343 distribution facilities worldwide and serves more than 650,000 customer locations. For fiscal 2021 that ended July 3, 2021, the company generated sales of more than $51 billion. Information about our CSR program, including Sysco’s 2020 Corporate Social Responsibility Report, can be found at sysco.com/csr2020report. Sysco’s brand is ranked #146 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Sysco. When compared to other organizations within the Food and Beverages industry, Sysco is ranked #13. Among its major competitors, Sysco is ranked in 5th place for NPS while Performance Food Group is 1st, and PepsiCo is 2nd. Overall, Sysco has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $39.81B

Brand at a Glance

77%

Customer Loyalty

3.4/5

Product Quality

3.3/5

Pricing

3.3/5

Customer Service

Sysco Ranking

^#13 in Food and Beverages
^#3 / 4 of its competitors

Sysco NPS

Sysco's Net Promoter Score (NPS) is a 4 with 44% Promoters, 16% Passives, and 40% Detractors. Net Promoter Score tracks whether Sysco's customers would recommend using the product based on a scale of -100 to 100.

Sysco Overall NPS

NPS

44%	Promoters
16%	Passives
40%	Detractors

Sysco NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2021 -3	Feb 2021	-3
Mar 2021 3	Mar 2021	3
Apr 2021 6	Apr 2021	6
Jun 2021 8	Jun 2021	8
Aug 2021 5	Aug 2021	5
Sep 2021 7	Sep 2021	7
Dec 2021 5	Dec 2021	5
Jan 2022 6	Jan 2022	6
Feb 2022 6	Feb 2022	6
Apr 2022 7	Apr 2022	7
May 2022 10	May 2022	10
Jun 2022 2	Jun 2022	2

How Other Brands Compare

Sysco is ranked third for NPS among its competitors. PepsiCo and US FOODS INC. come in first and second, with McLane Company coming in at #4. Among those competitors, it is the third most valued company behind McLane Company.

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	Sysco	PepsiCo	US FOODS INC.	McLane Company
Global Ranking	#146	#105	#553	#-
NPS	4	32	9	-25
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$39.81B	$195.21B	$8.05B	$605.12B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Sysco NPS by Gender

Female customers rated Sysco's NPS 29 points higher than Male customers.

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Male

-20

Sysco's NPS was rated -20 by Male customers on Comparably.

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30%

Promoters

20%

Passives

50%

Detractors

Female

Sysco's NPS was rated 9 by Female customers on Comparably.

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45%

Promoters

19%

Passives

36%

Detractors

Sysco NPS by Ethnicity

Sysco's NPS was rated -42 points by Caucasian customers on Comparably.

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-100

-50

100

Summary	Ethnicity	Score
Caucasian -42	Caucasian	-42

Sysco NPS by Age

Sysco's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

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100

Summary

Age

Promoters

Passives

Detractors

26-30

25%

50%

36-40

50%

41-45

67%

33%

51-55

75%

25%

Sysco NPS by Usage

Sysco's NPS was rated the highest by customers who have used Sysco's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years -29	1 to 2 Years	-29
2 to 5 Years 60	2 to 5 Years	60
5 to 10 Years 0	5 to 10 Years	0
Over 10 Years -30	Over 10 Years	-30

Sysco NPS vs. Competitors

Compared to its competitors, Sysco's NPS is rated right above McLane Company, and is preceded by US FOODS INC..

COMPANY		NPS Score
	Performance Food Group	38
	PepsiCo	32
	Gordon Food Service	19
	US FOODS INC.	9
	Sysco	4
	McLane Company	-25
	Farmer Brothers	-40

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Sysco NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Sysco's NPS is rated right below McDonald's.

COMPANY		NPS Score
	Chick-fil-A	69
	Hershey Company	42
	Red Bull	41
	The Coca-Cola Company	39
	Starbucks	36
	Mars	36
	PepsiCo	32
	McDonald's	31
	Sysco	4

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Sysco Customer Reviews

Out of the 3 Sysco customer reviews 0 were positive and 3 were constructive. Sysco customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

Sysco Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Sysco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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77%

23%

Sysco Customer Loyalty Score by Gender

Female customers rated Sysco's Customer Loyalty score 19% higher than Male customers.

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Male

73%

Yes

Female

92%

Yes

Sysco Customer Loyalty Score by Ethnicity

Sysco's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Sysco Customer Loyalty Score by Age

Sysco's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 100%	26-30	100%
36-40 55%	36-40	55%
41-45 100%	41-45	100%
51-55 100%	51-55	100%

Sysco Customer Loyalty Score by Usage

Sysco's Customer Loyalty score was rated the highest by customers who have used Sysco's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	70%
1 to 2 Years	74%
2 to 5 Years	100%
5 to 10 Years	100%
Over 10 Years	73%

Sysco Customer Loyalty Score by Industry

Sysco's Customer Loyalty score was rated the highest by Restaurants industry customers, and the lowest by Hospitality industry customers.

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Hospitality	55%
Restaurants	66%

Sysco Customer Loyalty vs. Competitors

Compared to its competitors, Sysco's Customer Loyalty score is rated right above Farmer Brothers, and is preceded by McLane Company.

COMPANY		Customer Loyalty Score
	Performance Food Group	89%
	Gordon Food Service	85%
	US FOODS INC.	83%
	PepsiCo	82%
	McLane Company	80%
	Sysco	77%
	Farmer Brothers	60%

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Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Sysco's Customer Loyalty score is rated right above Starbucks, and is preceded by McDonald's.

COMPANY		Customer Loyalty Score
	Chick-fil-A	88%
	Hershey Company	86%
	The Coca-Cola Company	83%
	PepsiCo	82%
	Red Bull	80%
	McDonald's	78%
	Sysco	77%
	Starbucks	77%
	Mars	77%

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Sysco Product Quality

3.4/5

Sysco has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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Sysco Product Information

Sysco’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Restaurants industry rated Sysco's product the highest. Reviewers from the Hospitality industry rated Sysco the lowest at 2.4.

Website: https://www.sysco.com/

Company Size: 10,000+ Employees

Industry

Transportation

Quick Insights into Sysco Product Quality

Sysco's Product Quality score was rated highest by customers who have used Sysco's products/services for 2 to 5 Years, and rated lowest by customers who have used Sysco's products/services for 1 to 2 Years.

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Ranked Sysco Product Quality the Highest

2 to 5 Years	4.3
51-55	3.9
Female	3

Ranked Sysco Product Quality the Lowest

36-40	2.7
Hospitality	2.4
1 to 2 Years	2.3

Sysco Product Quality Score by Gender

Female customers rated Sysco's Product Quality score 0.1 stars higher than Male customers.

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Male

2.9/5

Female

3/5

Sysco Product Quality Score by Ethnicity

Sysco's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3

Sysco Product Quality Score by Age

Sysco's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.

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Summary	Age	Score
26-30 3.1	26-30	3.1
36-40 2.7	36-40	2.7
41-45 2.8	41-45	2.8
51-55 3.9	51-55	3.9

Sysco Product Quality Score by Usage

Sysco's Product Quality score was rated the highest by customers who have used Sysco's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	2.3
2 to 5 Years	4.3
5 to 10 Years	2.7
Over 10 Years	2.5

Sysco Product Quality Score by Industry

Sysco's Product Quality score was rated the highest by Restaurants industry customers, and the lowest by Hospitality industry customers.

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Hospitality	2.4
Restaurants	2.5

Sysco Product Quality vs. Competitors

Compared to its competitors, Sysco's Product Quality score is rated right above Farmer Brothers, and is preceded by US FOODS INC..

COMPANY		Product Quality Score
	PepsiCo	4.1/5
	Performance Food Group	4/5
	Gordon Food Service	3.7/5
	McLane Company	3.5/5
	US FOODS INC.	3.5/5
	Sysco	3.4/5
	Farmer Brothers	2.6/5

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Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Sysco's Product Quality score is rated right below McDonald's.

COMPANY		Product Quality Score
	Chick-fil-A	4.5/5
	Hershey Company	4.4/5
	Red Bull	4.3/5
	Starbucks	4.2/5
	The Coca-Cola Company	4.2/5
	Mars	4.2/5
	PepsiCo	4.1/5
	McDonald's	4/5
	Sysco	3.4/5

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Sysco Pricing

Sysco ROI & Value For Money

3.3/5

Sysco has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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Sysco Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry.

Quick Insights into Sysco ROI

Sysco's ROI score was rated highest by customers who have used Sysco's products/services for 2 to 5 Years, and rated lowest by customers from the Restaurants industry.

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Ranked Sysco ROI the Highest

2 to 5 Years	4
51-55	3.7
Female	3

Ranked Sysco ROI the Lowest

36-40	2.4
Over 10 Years	2.4
Restaurants	2.4

Sysco ROI Score by Gender

Female customers rated Sysco's ROI score 0.4 stars higher than Male customers.

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Male

2.6/5

Female

3/5

Sysco ROI Score by Ethnicity

Sysco's ROI score was rated 2.3 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3

Sysco ROI Score by Age

Sysco's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.

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Summary	Age	Score
26-30 3.2	26-30	3.2
36-40 2.4	36-40	2.4
41-45 3.1	41-45	3.1
51-55 3.7	51-55	3.7

Sysco ROI Score by Usage

Sysco's ROI score was rated the highest by customers who have used Sysco's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.8
1 to 2 Years	2.8
2 to 5 Years	4
5 to 10 Years	2.6
Over 10 Years	2.4

Sysco ROI Score by Industry

Sysco's ROI score was rated 2.4 stars by both Hospitality and Restaurants industry customers.

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Hospitality	2.4
Restaurants	2.4

Sysco Pricing vs. Competitors

Compared to its competitors, Sysco's ROI score is rated right above Farmer Brothers, and is preceded by McLane Company.

COMPANY		Pricing Score
	Performance Food Group	4/5
	PepsiCo	3.9/5
	US FOODS INC.	3.7/5
	Gordon Food Service	3.4/5
	McLane Company	3.4/5
	Sysco	3.3/5
	Farmer Brothers	2.3/5

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ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Sysco's ROI score is rated right below Starbucks.

COMPANY		Pricing Score
	Chick-fil-A	4.3/5
	Hershey Company	4/5
	PepsiCo	3.9/5
	The Coca-Cola Company	3.9/5
	Mars	3.9/5
	Red Bull	3.8/5
	McDonald's	3.8/5
	Starbucks	3.7/5
	Sysco	3.3/5

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Sysco Customer Satisfaction (CSAT)

Sysco Customer Satisfaction (CSAT) Score

56 / 100

Sysco has an overall Customer Satisfaction score of 56 rated by its users and customers.

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Very Satisfied	50%
Satisfied	6%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	32%
Very Dissatisfied	6%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

32%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Sysco Customer Satisfaction

Sysco's Customer Satisfaction score was rated highest by customers who have used Sysco's products/services for Over 10 Years.

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Ranked Sysco Customer Satisfaction the Highest

Over 10 Years	40%
Male	25%
Caucasian	20%

Sysco Customer Satisfaction Score by Gender

Sysco's Customer Satisfaction score was rated 25 by Male customers on Comparably.

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25 / 100

Male

	Very Satisfied	25%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	25%
	Dissatisfied	25%
	Very Dissatisfied	25%

Sysco Customer Satisfaction Score by Ethnicity

Caucasian
20%

CSAT according to Caucasian

Sysco's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.

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20 / 100

Very Satisfied	20%
Satisfied	0%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	40%
Very Dissatisfied	20%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

40%

Very Dissatisfied

20%

Sysco Customer Satisfaction Score by Usage

Sysco's Customer Satisfaction score was rated 40 points by customers who have used Sysco's products/services for Over 10 Years.

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Over 10 Years	40

Sysco Customer Satisfaction Score by Industry

Sysco's Customer Satisfaction score was rated 0 points by Hospitality industry customers.

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{
	"title": "Sysco Customer Satisfaction Score by Industry",
	"text": "Sysco's Customer Satisfaction score was rated 0 points by Hospitality industry customers.",
	"bars": [
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Sysco's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 0
		}
	]
}

Hospitality	0

Sysco Customer Satisfaction vs. Competitors

Compared to its competitors, Sysco's Customer Satisfaction score is rated right above Farmer Brothers, and is preceded by US FOODS INC..

COMPANY		Customer Satisfaction (CSAT) Score
	Performance Food Group	80%
	PepsiCo	78%
	Gordon Food Service	73%
	US FOODS INC.	63%
	Sysco	56%
	Farmer Brothers	50%
	McLane Company	40%

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Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Sysco's Customer Satisfaction score is rated right below Mars.

COMPANY		Customer Satisfaction (CSAT) Score
	Starbucks	88%
	Chick-fil-A	86%
	The Coca-Cola Company	86%
	Hershey Company	84%
	McDonald's	83%
	Red Bull	82%
	PepsiCo	78%
	Mars	72%
	Sysco	56%

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Sysco Customer Service

3.3/5

Sysco has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About Sysco's Customer Service

Address

1390 Enclave Parkway, Houston, TX 77077

Website

https://www.sysco.com/

Phone Number

855-SYSCO4U

Sysco's Social Links

Quick Insights into Sysco Customer Service

Sysco's Customer Service score was rated highest by customers who have used Sysco's products/services for 2 to 5 Years, and rated lowest by customers who have used Sysco's products/services for Over 10 Years.

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Ranked Sysco Customer Service the Highest

2 to 5 Years	4.4
41-45	4.3
Female	3.3

Ranked Sysco Customer Service the Lowest

36-40	2.7
Hospitality	2.4
Over 10 Years	2.4

Sysco Customer Service Score by Gender

Female customers rated Sysco's Customer Service score 0.5 stars higher than Male customers.

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Male

2.8/5

Female

3.3/5

Sysco Customer Service Score by Ethnicity

Sysco's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.3	Caucasian	2.3

Sysco Customer Service Score by Age

Sysco's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
26-30 3.2	26-30	3.2
36-40 2.7	36-40	2.7
41-45 4.3	41-45	4.3
51-55 3.9	51-55	3.9

Sysco Customer Service Score by Usage

Sysco's Customer Service score was rated the highest by customers who have used Sysco's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3
1 to 2 Years	3.3
2 to 5 Years	4.4
5 to 10 Years	2.6
Over 10 Years	2.4

Sysco Customer Service Score by Industry

Sysco's Customer Service score was rated the highest by Restaurants industry customers, and the lowest by Hospitality industry customers.

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Hospitality	2.4
Restaurants	2.5

Sysco Customer Service vs. Competitors

Compared to its competitors, Sysco's Customer Service score is rated right above McLane Company, and is preceded by US FOODS INC..

COMPANY		Customer Service Score
	Performance Food Group	4.3/5
	PepsiCo	4/5
	Gordon Food Service	3.5/5
	US FOODS INC.	3.4/5
	Sysco	3.3/5
	McLane Company	3.1/5
	Farmer Brothers	2.9/5

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Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Sysco's Customer Service score is rated right below McDonald's.

COMPANY		Customer Service Score
	Chick-fil-A	4.5/5
	Starbucks	4.1/5
	Hershey Company	4/5
	Mars	4/5
	Red Bull	4/5
	The Coca-Cola Company	4/5
	PepsiCo	4/5
	McDonald's	3.8/5
	Sysco	3.3/5

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Sysco as an Employer

3.6/5

Sysco has a 3.6/5 stars for its overall company culture rated by their employees

top

50%

CEO of Sysco

Kevin Hourican

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Sysco scored a 4 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Sysco would recommend the brand to a friend. ENPS measures how likely Sysco employees would recommend working at Sysco to a friend.

Net Promoter Score

NPS Score

44%	Promoters
16%	Passive
40%	Detractors

Employee Net Promoter Score

eNPS Score

42%	Promoters
20%	Passive
38%	Detractors

Global Ranking Snapshot

Sysco is ranked #146 in the Global Top 100 Brands. It ranks just behind Goldman Sachs and just ahead of Sony Pictures Entertainment.

RANK			INDUSTRY
144	United Airlines	Scott Kirby	Travel and Hospitality
145	Goldman Sachs	David M. Solomon	Banking and Financial Services
146	Sysco	Kevin Hourican	Food and Beverages
147	Sony Pictures Entertainment	Tony Vinciquerra	Media and Entertainment
148	Western Union	Devin McGranahan	Banking and Financial Services
149	Intuit	Sasan Goodarzi	SaaS
150	UPS	Carol B. Tomé	Automotive and Transportation

Food and Beverages Ranking Snapshot

Sysco is ranked #13 in the Food and Beverages Industry. It ranks just behind Nestle USA and just ahead of Kroger.

RANK		Location
11	Yum! Brands	Louisville, KY
12	Nestle USA	Arlington, VA
13	Sysco	Houston, TX
14	Kroger	Cincinnati, OH
15	Pizza Hut	Plano, TX
16	Tyson Foods	Springdale, AR
17	Campbell Soup Company	Camden, NJ