
Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 58,000 colleagues, the company operates 343 distribution facilities worldwide and serves more than 650,000 customer locations. For fiscal 2021 that ended July 3, 2021, the company generated sales of more than $51 billion. Information about our CSR program, including Sysco’s 2020 Corporate Social Responsibility Report, can be found at sysco.com/csr2020report. Sysco’s brand is ranked #146 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Sysco. When compared to other organizations within the Food and Beverages industry, Sysco is ranked #13. Among its major competitors, Sysco is ranked in 6th place for NPS while Gordon Food Service is 1st, and PepsiCo is 2nd. Overall, Sysco has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $39.81B
Sysco's Net Promoter Score (NPS) is a -17 with 35% Promoters, 13% Passives, and 52% Detractors. Net Promoter Score tracks whether Sysco's customers would recommend using the product based on a scale of -100 to 100.
| 35% | Promoters |
|---|---|
| 13% | Passives |
| 52% | Detractors |
| Summary | Date | Score |
|---|---|---|
Aug 2024 -17 | Aug 2024 | -17 |
Oct 2024 -13 | Oct 2024 | -13 |
Nov 2024 -16 | Nov 2024 | -16 |
Dec 2024 -18 | Dec 2024 | -18 |
Jan 2025 -16 | Jan 2025 | -16 |
Feb 2025 -14 | Feb 2025 | -14 |
Mar 2025 -16 | Mar 2025 | -16 |
Apr 2025 -14 | Apr 2025 | -14 |
May 2025 -15 | May 2025 | -15 |
Jul 2025 -15 | Jul 2025 | -15 |
Oct 2025 -15 | Oct 2025 | -15 |
Nov 2025 -17 | Nov 2025 | -17 |
Sysco is ranked #4 for NPS among its competitors. PepsiCo and US FOODS INC. come in first and second, with McLane Company coming in at third. Among those competitors, it is the third most valued company behind McLane Company.
![]() Sysco | ![]() PepsiCo | ![]() US FOODS INC. | ![]() McLane Company | |
| Global Ranking | #146 | #105 | #553 | #- |
| NPS | -17 | 24 | 5 | -10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $39.81B | $195.21B | $8.05B | $605.12B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated Sysco's NPS 4 points higher than Male customers.
Sysco's NPS was rated -38 by Male customers on Comparably.
Sysco's NPS was rated -34 by Female customers on Comparably.
Sysco's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -74 | Caucasian | -74 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other -66 | Other | -66 |
Sysco's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sysco's NPS was rated the highest by customers who have used Sysco's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
2 to 5 Years 24 | 2 to 5 Years | 24 |
5 to 10 Years -14 | 5 to 10 Years | -14 |
Over 10 Years -53 | Over 10 Years | -53 |
Compared to its competitors, Sysco's NPS is rated right above Farmer Brothers, and is preceded by McLane Company.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Gordon Food Service | 29 |
![]() | PepsiCo | 24 |
![]() | Performance Food Group | 12 |
![]() | US FOODS INC. | 5 |
![]() | McLane Company | -10 |
![]() | Sysco | -17 |
![]() | Farmer Brothers | -44 |
In the Food and Beverages industry, Sysco's NPS is rated right below McDonald's.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Chick-fil-A | 55 |
![]() | Red Bull | 42 |
![]() | The Coca-Cola Company | 39 |
![]() | Hershey Company | 35 |
![]() | Starbucks | 30 |
![]() | Mars | 27 |
![]() | PepsiCo | 24 |
![]() | McDonald's | 19 |
![]() | Sysco | -17 |
Out of the 6 Sysco customer reviews 1 was positive and 5 were constructive. Sysco customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Sysco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Female customers rated Sysco's Customer Loyalty score 5% higher than Male customers.
Sysco's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sysco's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 85% | 26-30 | 85% |
31-35 64% | 31-35 | 64% |
36-40 70% | 36-40 | 70% |
41-45 100% | 41-45 | 100% |
46-50 64% | 46-50 | 64% |
51-55 87% | 51-55 | 87% |
66+ 46% | 66+ | 46% |
Sysco's Customer Loyalty score was rated the highest by customers who have used Sysco's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sysco's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Hospitality industry customers.
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Compared to its competitors, Sysco's Customer Loyalty score is rated right above Farmer Brothers, and is preceded by McLane Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Performance Food Group | 90% |
![]() | Gordon Food Service | 83% |
![]() | PepsiCo | 82% |
![]() | US FOODS INC. | 76% |
![]() | McLane Company | 74% |
![]() | Sysco | 71% |
![]() | Farmer Brothers | 66% |
In the Food and Beverages industry, Sysco's Customer Loyalty score is rated right below Mars.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Chick-fil-A | 87% |
![]() | The Coca-Cola Company | 85% |
![]() | PepsiCo | 82% |
![]() | Red Bull | 81% |
![]() | Hershey Company | 81% |
![]() | McDonald's | 79% |
![]() | Starbucks | 78% |
![]() | Mars | 78% |
![]() | Sysco | 71% |
Sysco has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Sysco’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Sysco's product the highest. Reviewers from the Hospitality industry rated Sysco the lowest at 2.2.
Sysco's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
Male customers rated Sysco's Product Quality score 0.8 stars higher than Female customers.
Sysco's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 1.5 | Other | 1.5 |
Sysco's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 3 | 26-30 | 3 |
31-35 2.7 | 31-35 | 2.7 |
36-40 2.6 | 36-40 | 2.6 |
41-45 2.8 | 41-45 | 2.8 |
46-50 1.6 | 46-50 | 1.6 |
51-55 3.6 | 51-55 | 3.6 |
66+ 1.5 | 66+ | 1.5 |
Sysco's Product Quality score was rated the highest by customers who have used Sysco's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Sysco's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Hospitality industry customers.
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Compared to its competitors, Sysco's Product Quality score is rated right above Farmer Brothers, and is preceded by McLane Company.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | PepsiCo | 4/5 |
![]() | Gordon Food Service | 3.8/5 |
![]() | Performance Food Group | 3.6/5 |
![]() | US FOODS INC. | 3.4/5 |
![]() | McLane Company | 3.2/5 |
![]() | Sysco | 3/5 |
![]() | Farmer Brothers | 2.5/5 |
In the Food and Beverages industry, Sysco's Product Quality score is rated right below McDonald's.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Chick-fil-A | 4.3/5 |
![]() | The Coca-Cola Company | 4.2/5 |
![]() | Red Bull | 4.2/5 |
![]() | Starbucks | 4.1/5 |
![]() | Hershey Company | 4.1/5 |
![]() | Mars | 4/5 |
![]() | PepsiCo | 4/5 |
![]() | McDonald's | 3.7/5 |
![]() | Sysco | 3/5 |
Sysco has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Hospitality industry think that they had the lowest ROI from Sysco.
Sysco's ROI score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
Male customers rated Sysco's ROI score 0.5 stars higher than Female customers.
Sysco's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 1.6 | Other | 1.6 |
Sysco's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3.1 | 26-30 | 3.1 |
31-35 2.7 | 31-35 | 2.7 |
36-40 2.5 | 36-40 | 2.5 |
41-45 3.1 | 41-45 | 3.1 |
46-50 1.9 | 46-50 | 1.9 |
51-55 3.5 | 51-55 | 3.5 |
66+ 1.8 | 66+ | 1.8 |
Sysco's ROI score was rated the highest by customers who have used Sysco's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Sysco's ROI score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
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Compared to its competitors, Sysco's ROI score is rated right above Farmer Brothers, and is preceded by McLane Company.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | PepsiCo | 3.8/5 |
![]() | Performance Food Group | 3.6/5 |
![]() | Gordon Food Service | 3.6/5 |
![]() | US FOODS INC. | 3.4/5 |
![]() | McLane Company | 3.3/5 |
![]() | Sysco | 3/5 |
![]() | Farmer Brothers | 2.1/5 |
In the Food and Beverages industry, Sysco's ROI score is rated right below McDonald's.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Chick-fil-A | 4.1/5 |
![]() | The Coca-Cola Company | 3.9/5 |
![]() | Hershey Company | 3.9/5 |
![]() | Red Bull | 3.8/5 |
![]() | Mars | 3.8/5 |
![]() | PepsiCo | 3.8/5 |
![]() | Starbucks | 3.6/5 |
![]() | McDonald's | 3.6/5 |
![]() | Sysco | 3/5 |
Sysco has an overall Customer Satisfaction score of 40 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sysco's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Female customers.
Male customers rated Sysco's Customer Satisfaction score 0 points higher than Female customers.
Very Satisfied | 33% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 20% | |
Very Dissatisfied | 27% |
Very Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 37% | |
Very Dissatisfied | 63% |
Sysco's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sysco's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sysco's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sysco's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 40% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 66+ | 33% |
Sysco's Customer Satisfaction score was rated the highest by customers who have used Sysco's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sysco's Customer Satisfaction score was rated the highest by Restaurants industry customers, and the lowest by Hospitality industry customers.
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}Compared to its competitors, Sysco's Customer Satisfaction score is rated right below McLane Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | PepsiCo | 79% |
![]() | Gordon Food Service | 75% |
![]() | Performance Food Group | 69% |
![]() | US FOODS INC. | 56% |
![]() | Farmer Brothers | 47% |
![]() | McLane Company | 46% |
![]() | Sysco | 40% |
In the Food and Beverages industry, Sysco's Customer Satisfaction score is rated right below McDonald's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | The Coca-Cola Company | 87% |
![]() | Starbucks | 84% |
![]() | Red Bull | 82% |
![]() | Chick-fil-A | 81% |
![]() | Hershey Company | 80% |
![]() | PepsiCo | 79% |
![]() | Mars | 74% |
![]() | McDonald's | 72% |
![]() | Sysco | 40% |
Sysco has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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1390 Enclave Parkway, Houston, TX 77077
https://www.sysco.com/
855-SYSCO4U
Sysco's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Other customers.
Male customers rated Sysco's Customer Service score 0.3 stars higher than Female customers.
Sysco's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 1.5 | Other | 1.5 |
Sysco's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3.1 | 26-30 | 3.1 |
31-35 2.6 | 31-35 | 2.6 |
36-40 2.5 | 36-40 | 2.5 |
41-45 4.3 | 41-45 | 4.3 |
46-50 2.4 | 46-50 | 2.4 |
51-55 3.1 | 51-55 | 3.1 |
66+ 1.5 | 66+ | 1.5 |
Sysco's Customer Service score was rated the highest by customers who have used Sysco's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Sysco's Customer Service score was rated the highest by Tech industry customers, and the lowest by Hospitality industry customers.
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Compared to its competitors, Sysco's Customer Service score is rated right above Farmer Brothers, and is preceded by McLane Company.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Performance Food Group | 3.9/5 |
![]() | PepsiCo | 3.8/5 |
![]() | Gordon Food Service | 3.6/5 |
![]() | US FOODS INC. | 3.2/5 |
![]() | McLane Company | 3.1/5 |
![]() | Sysco | 3/5 |
![]() | Farmer Brothers | 2.3/5 |
In the Food and Beverages industry, Sysco's Customer Service score is rated right below McDonald's.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Chick-fil-A | 4.3/5 |
![]() | Starbucks | 4.1/5 |
![]() | The Coca-Cola Company | 4/5 |
![]() | Red Bull | 4/5 |
![]() | Hershey Company | 3.9/5 |
![]() | Mars | 3.9/5 |
![]() | PepsiCo | 3.8/5 |
![]() | McDonald's | 3.6/5 |
![]() | Sysco | 3/5 |
Sysco has a 3.0/5 stars for its overall company culture rated by their employees



Sysco scored a -17 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Sysco would recommend the brand to a friend. ENPS measures how likely Sysco employees would recommend working at Sysco to a friend.
| 35% | Promoters |
|---|---|
| 13% | Passive |
| 52% | Detractors |
| 38% | Promoters |
|---|---|
| 17% | Passive |
| 45% | Detractors |
Sysco is ranked #146 in the Global Top 100 Brands. It ranks just behind Goldman Sachs and just ahead of Sony Pictures Entertainment.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
144 | ![]() | United Airlines | ![]() | Scott Kirby | Travel and Hospitality |
145 | ![]() | Goldman Sachs | ![]() | David M. Solomon | Banking and Financial Services |
146 | ![]() | Sysco | ![]() | Kevin Hourican | Food and Beverages |
147 | ![]() | Sony Pictures Entertainment | ![]() | Tony Vinciquerra | Media and Entertainment |
148 | ![]() | Western Union | ![]() | Devin McGranahan | Banking and Financial Services |
149 | ![]() | Intuit | ![]() | Sasan Goodarzi | SaaS |
150 | ![]() | UPS | ![]() | Carol B. Tomé | Automotive and Transportation |
Sysco is ranked #13 in the Food and Beverages Industry. It ranks just behind Nestle USA and just ahead of Kroger.
| RANK | COMPANY | Location | |
|---|---|---|---|
11 | ![]() | Yum! Brands | Louisville, KY |
12 | ![]() | Nestle USA | Arlington, VA |
13 | ![]() | Sysco | Houston, TX |
14 | ![]() | Kroger | Cincinnati, OH |
15 | ![]() | Pizza Hut | Plano, TX |
16 | ![]() | Tyson Foods | Springdale, AR |
17 | ![]() | Campbell Soup Company | Camden, NJ |