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Western Union is

Ranked

#11

Banking and Financial Services Brands

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Western Union

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Western Union

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Western Union is ranked #11 in Banking and Financial Services Brands

About Western Union's Brand

Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth. Western Union’s brand is ranked #148 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Western Union. When compared to other organizations within the Banking and Financial Services industry, Western Union is ranked #11. Among its major competitors, Western Union is ranked in 6th place for NPS while SAP is 1st, and American Express is 2nd. Overall, Western Union has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $9.83B

Brand at a Glance

70%

Customer Loyalty

2.9/5

Product Quality

2.9/5

Pricing

2.9/5

Customer Service

Western Union Ranking

^#11 in Banking and Financial Services
^#4 / 4 of its competitors

Western Union NPS

Western Union's Net Promoter Score (NPS) is a -16 with 35% Promoters, 14% Passives, and 51% Detractors. Net Promoter Score tracks whether Western Union's customers would recommend using the product based on a scale of -100 to 100.

Western Union Overall NPS

-16

NPS

35%	Promoters
14%	Passives
51%	Detractors

Western Union NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2024 -14	Jan 2024	-14
Feb 2024 -12	Feb 2024	-12
Mar 2024 -15	Mar 2024	-15
Apr 2024 -16	Apr 2024	-16
May 2024 -15	May 2024	-15
Jun 2024 -17	Jun 2024	-17
Aug 2024 -15	Aug 2024	-15
Sep 2024 -15	Sep 2024	-15
Oct 2024 -17	Oct 2024	-17
Nov 2024 -17	Nov 2024	-17
Mar 2025 -16	Mar 2025	-16
Oct 2025 -18	Oct 2025	-18

How Other Brands Compare

Western Union is ranked #4 for NPS among its competitors. SAP and American Express come in first and second, with PayPal coming in at third. Among those competitors, it is the lowest valued company behind PayPal.

	Western Union	American Express	PayPal	SAP
Global Ranking	#148	#62	#109	#185
NPS	-16	18	9	34
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$9.83B	$127.20B	$336.03B	$154.48B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Western Union NPS by Gender

Male customers rated Western Union's NPS 1 points higher than Female customers.

Male

-28

Western Union's NPS was rated -28 by Male customers on Comparably.

33%

Promoters

Passives

61%

Detractors

Female

-29

Western Union's NPS was rated -29 by Female customers on Comparably.

33%

Promoters

Passives

62%

Detractors

Western Union NPS by Ethnicity

Western Union's NPS was rated the highest by Native American customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -60	Caucasian	-60
Hispanic or Latino 23	Hispanic or Latino	23
African American/Black 0	African American/Black	0
Asian or Pacific Islander -34	Asian or Pacific Islander	-34
Native American 34	Native American	34
Other -40	Other	-40

Western Union NPS by Age

Western Union's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

67%

26-30

62%

13%

25%

31-35

66%

17%

36-40

30%

70%

41-45

50%

46-50

20%

80%

51-55

25%

75%

56-60

100%

61-65

33%

34%

33%

66+

100%

Western Union NPS by Usage

Western Union's NPS was rated the highest by customers who have used Western Union's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -32	Less than 1 Year	-32
1 to 2 Years -24	1 to 2 Years	-24
2 to 5 Years -23	2 to 5 Years	-23
5 to 10 Years -100	5 to 10 Years	-100
Over 10 Years 0	Over 10 Years	0

Western Union NPS vs. Competitors

Compared to its competitors, Western Union's NPS is rated right above Navient Corporation, and is preceded by Fiserv.

COMPANY		NPS Score
	SAP	34
	American Express	18
	PayPal	9
	FIS	6
	Fiserv	-12
	Western Union	-16
	Navient Corporation	-19
	Capital One	-41
	DST Systems	-51
	Asurion	-70

Western Union NPS vs Companies in Banking and Financial Services

In the Banking and Financial Services industry, Western Union's NPS is rated right below USAA.

COMPANY		NPS Score
	Visa	32
	JPMorgan Chase & Co	31
	Mastercard	27
	Stripe	26
	Block	25
	American Express	18
	PayPal	9
	USAA	7
	Western Union	-16

Western Union Customer Reviews

Out of the 9 Western Union customer reviews 4 were positive and 5 were constructive. Western Union customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Western Union Customer Loyalty

70%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

70% of Western Union users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

70%

30%

Western Union Customer Loyalty Score by Gender

Male customers rated Western Union's Customer Loyalty score 9% higher than Female customers.

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Male

70%

Yes

Female

61%

Yes

Western Union Customer Loyalty Score by Ethnicity

Western Union's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Western Union Customer Loyalty Score by Age

Western Union's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Western Union.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 55%	18-25	55%
26-30 66%	26-30	66%
31-35 85%	31-35	85%
36-40 82%	36-40	82%
41-45 70%	41-45	70%
46-50 46%	46-50	46%
51-55 55%	51-55	55%
56-60 100%	56-60	100%
61-65 70%	61-65	70%
66+ 28%	66+	28%

Western Union Customer Loyalty Score by Usage

Western Union's Customer Loyalty score was rated the highest by customers who have used Western Union's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	33%
1 to 2 Years	79%
2 to 5 Years	70%
5 to 10 Years	64%
Over 10 Years	94%

Western Union Customer Loyalty Score by Industry

Western Union's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	52%
Accounting	78%
Arts and Entertainment	78%
Banking and Financial Services	66%
Healthcare, Hospitals and Medicine	70%

Western Union Customer Loyalty vs. Competitors

Compared to its competitors, Western Union's Customer Loyalty score is rated right above DST Systems, and is preceded by Asurion.

COMPANY		Customer Loyalty Score
	American Express	85%
	SAP	80%
	PayPal	79%
	Navient Corporation	79%
	Capital One	79%
	Fiserv	76%
	FIS	73%
	Asurion	71%
	Western Union	70%
	DST Systems	53%

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Customer Loyalty for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Western Union's Customer Loyalty score is rated right below Block.

COMPANY		Customer Loyalty Score
	USAA	87%
	American Express	85%
	Visa	84%
	JPMorgan Chase & Co	83%
	PayPal	79%
	Mastercard	78%
	Stripe	77%
	Block	76%
	Western Union	70%

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Western Union Product Quality

2.9/5

Western Union has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.

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Western Union Product Information

Western Union’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Western Union's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Western Union the lowest at 1.5.

Website: http://westernunion.com

Company Size: 5,001-10,000 Employees

Industry

Consumer Services

Quick Insights into Western Union Product Quality

Western Union's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked Western Union Product Quality the Highest

31-35	4.1
Accounting	3.6
Native American	3.5

Ranked Western Union Product Quality the Lowest

5 to 10 Years	1.5
66+	1.5
Healthcare, Hospitals and Medicine	1.5

Western Union Product Quality Score by Gender

Female customers rated Western Union's Product Quality score 0.1 stars higher than Male customers.

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Male

2.5/5

Female

2.6/5

Western Union Product Quality Score by Ethnicity

Western Union's Product Quality score was rated the highest by Native American customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.8	Caucasian	1.8
Hispanic or Latino 3	Hispanic or Latino	3
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Native American 3.5	Native American	3.5
Other 2.4	Other	2.4

Western Union Product Quality Score by Age

Western Union's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 3.4	26-30	3.4
31-35 4.1	31-35	4.1
36-40 2.9	36-40	2.9
41-45 2.7	41-45	2.7
46-50 2.2	46-50	2.2
51-55 1.6	51-55	1.6
56-60 1.5	56-60	1.5
61-65 2	61-65	2
66+ 1.5	66+	1.5

Western Union Product Quality Score by Usage

Western Union's Product Quality score was rated the highest by customers who have used Western Union's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.5
1 to 2 Years	3
2 to 5 Years	2.8
5 to 10 Years	1.5
Over 10 Years	3

Western Union Product Quality Score by Industry

Western Union's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	2.9
Accounting	3.6
Arts and Entertainment	3.6
Banking and Financial Services	3.4
Healthcare, Hospitals and Medicine	1.5

Western Union Product Quality vs. Competitors

Compared to its competitors, Western Union's Product Quality score is rated right above DST Systems, and is preceded by Fiserv.

COMPANY		Product Quality Score
	SAP	4.1/5
	American Express	3.5/5
	FIS	3.5/5
	PayPal	3.5/5
	Fiserv	3.3/5
	Western Union	2.9/5
	DST Systems	2.5/5
	Navient Corporation	2.3/5
	Capital One	2.3/5
	Asurion	1.5/5

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Product Quality for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Western Union's Product Quality score is rated right below USAA.

COMPANY		Product Quality Score
	Visa	4.1/5
	JPMorgan Chase & Co	4/5
	Mastercard	4/5
	Stripe	3.8/5
	Block	3.6/5
	American Express	3.5/5
	PayPal	3.5/5
	USAA	3.3/5
	Western Union	2.9/5

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Western Union Pricing

Western Union ROI & Value For Money

2.9/5

Western Union has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.

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Western Union Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Western Union.

Quick Insights into Western Union ROI

Western Union's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 56-60.

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Ranked Western Union ROI the Highest

31-35	3.9
Hispanic or Latino	3.3
1 to 2 Years	3.1

Ranked Western Union ROI the Lowest

Healthcare, Hospitals and Medicine	1.6
5 to 10 Years	1.5
56-60	1.5

Western Union ROI Score by Gender

Female customers rated Western Union's ROI score 0.4 stars higher than Male customers.

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Male

2.3/5

Female

2.7/5

Western Union ROI Score by Ethnicity

Western Union's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.9	Caucasian	1.9
Hispanic or Latino 3.3	Hispanic or Latino	3.3
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 2.1	Asian or Pacific Islander	2.1
Native American 3.3	Native American	3.3
Other 2.3	Other	2.3

Western Union ROI Score by Age

Western Union's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 2.8	18-25	2.8
26-30 3.3	26-30	3.3
31-35 3.9	31-35	3.9
36-40 2.5	36-40	2.5
41-45 2.8	41-45	2.8
46-50 1.9	46-50	1.9
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 2.8	61-65	2.8
66+ 1.6	66+	1.6

Western Union ROI Score by Usage

Western Union's ROI score was rated the highest by customers who have used Western Union's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.4
1 to 2 Years	3.1
2 to 5 Years	2.3
5 to 10 Years	1.5
Over 10 Years	2.9

Western Union ROI Score by Industry

Western Union's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	2.8
Accounting	3.1
Arts and Entertainment	2.9
Banking and Financial Services	3.1
Healthcare, Hospitals and Medicine	1.6

Western Union Pricing vs. Competitors

Compared to its competitors, Western Union's ROI score is rated right above DST Systems, and is preceded by Fiserv.

COMPANY		Pricing Score
	SAP	3.9/5
	FIS	3.5/5
	PayPal	3.4/5
	American Express	3.3/5
	Fiserv	2.9/5
	Western Union	2.9/5
	DST Systems	2.9/5
	Navient Corporation	2.3/5
	Capital One	2.1/5
	Asurion	1.5/5

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ROI for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Western Union's ROI score is rated right below USAA.

COMPANY		Pricing Score
	Visa	3.9/5
	JPMorgan Chase & Co	3.9/5
	Mastercard	3.9/5
	Stripe	3.7/5
	Block	3.6/5
	PayPal	3.4/5
	American Express	3.3/5
	USAA	3.2/5
	Western Union	2.9/5

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Western Union Customer Satisfaction (CSAT)

Western Union Customer Satisfaction (CSAT) Score

51 / 100

Western Union has an overall Customer Satisfaction score of 51 rated by its users and customers.

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Very Satisfied	31%
Satisfied	20%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	9%
Very Dissatisfied	26%

Very Satisfied

31%

Satisfied

20%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

26%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Western Union Customer Satisfaction

Western Union's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked Western Union Customer Satisfaction the Highest

26-30	76%
Banking and Financial Services	76%
Hispanic or Latino	67%

Ranked Western Union Customer Satisfaction the Lowest

Caucasian	27%
56-60	0%
Healthcare, Hospitals and Medicine	0%

Western Union Customer Satisfaction Score by Gender

Male customers rated Western Union's Customer Satisfaction score 2 points higher than Female customers.

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47 / 100

Male

	Very Satisfied	29%
	Satisfied	18%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	6%
	Very Dissatisfied	44%

45 / 100

Female

	Very Satisfied	25%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	5%
	Very Dissatisfied	30%

Western Union Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Western Union's Customer Satisfaction (CSAT) score was rated 27% according to Caucasian users and customers.

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27 / 100

Very Satisfied	27%
Satisfied	0%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	13%
Very Dissatisfied	53%

Very Satisfied

27%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

53%

CSAT according to Hispanic or Latino

Western Union's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

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67 / 100

Very Satisfied	22%
Satisfied	45%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	22%

Very Satisfied

22%

Satisfied

45%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

22%

CSAT according to African American/Black

Western Union's Customer Satisfaction (CSAT) score was rated 34% according to African American/Black users and customers.

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34 / 100

Very Satisfied	34%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

34%

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

33%

CSAT according to Asian or Pacific Islander

Western Union's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.

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50 / 100

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	13%
Very Dissatisfied	24%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

13%

Very Dissatisfied

24%

CSAT according to Native American

Western Union's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.

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33 / 100

Very Satisfied	0%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

67%

CSAT according to Other

Western Union's Customer Satisfaction (CSAT) score was rated 62% according to Other users and customers.

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62 / 100

Very Satisfied	23%
Satisfied	39%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	38%

Very Satisfied

23%

Satisfied

39%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

38%

Western Union Customer Satisfaction Score by Age

Western Union's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

50%

26-30

76%

31-35

60%

36-40

56%

41-45

67%

46-50

25%

51-55

25%

56-60

61-65

33%

66+

20%

Western Union Customer Satisfaction Score by Usage

Western Union's Customer Satisfaction score was rated the highest by customers who have used Western Union's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	34
1 to 2 Years	60
2 to 5 Years	34
5 to 10 Years	40
Over 10 Years	64

Western Union Customer Satisfaction Score by Industry

Western Union's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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	"title": "Western Union Customer Satisfaction Score by Industry",
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			"csatScore": 76,
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			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 0,
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			"text": "Western Union's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
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Tech	38
Accounting	67
Arts and Entertainment	50
Banking and Financial Services	76
Healthcare, Hospitals and Medicine	0

Western Union Customer Satisfaction vs. Competitors

Compared to its competitors, Western Union's Customer Satisfaction score is rated right above DST Systems, and is preceded by FIS.

COMPANY		Customer Satisfaction (CSAT) Score
	SAP	82%
	PayPal	64%
	American Express	62%
	FIS	61%
	Western Union	51%
	DST Systems	50%
	Fiserv	48%
	Navient Corporation	46%
	Capital One	14%
	Asurion	11%

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Customer Satisfaction for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Western Union's Customer Satisfaction score is rated right above USAA, and is preceded by American Express.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Mastercard	79%
	JPMorgan Chase & Co	77%
	Stripe	68%
	PayPal	64%
	Block	63%
	American Express	62%
	Western Union	51%
	USAA	30%

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Western Union Customer Service

2.9/5

Western Union has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About Western Union's Customer Service

Address

7001 E Belleview Ave, Denver, CO 80237

Website

http://westernunion.com

Western Union's Social Links

Quick Insights into Western Union Customer Service

Western Union's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked Western Union Customer Service the Highest

31-35	3.9
Arts and Entertainment	3.6
Hispanic or Latino	3.5

Ranked Western Union Customer Service the Lowest

5 to 10 Years	1.5
66+	1.5
Healthcare, Hospitals and Medicine	1.5

Western Union Customer Service Score by Gender

Female customers rated Western Union's Customer Service score 0.3 stars higher than Male customers.

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Male

2.4/5

Female

2.7/5

Western Union Customer Service Score by Ethnicity

Western Union's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.8	Caucasian	1.8
Hispanic or Latino 3.5	Hispanic or Latino	3.5
African American/Black 3	African American/Black	3
Asian or Pacific Islander 2.3	Asian or Pacific Islander	2.3
Native American 3.1	Native American	3.1
Other 2.5	Other	2.5

Western Union Customer Service Score by Age

Western Union's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 3.3	18-25	3.3
26-30 3.2	26-30	3.2
31-35 3.9	31-35	3.9
36-40 2.6	36-40	2.6
41-45 3	41-45	3
46-50 2.4	46-50	2.4
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 2.6	61-65	2.6
66+ 1.5	66+	1.5

Western Union Customer Service Score by Usage

Western Union's Customer Service score was rated the highest by customers who have used Western Union's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.4
1 to 2 Years	2.7
2 to 5 Years	2.2
5 to 10 Years	1.5
Over 10 Years	3.3

Western Union Customer Service Score by Industry

Western Union's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	2.6
Accounting	3.4
Arts and Entertainment	3.6
Banking and Financial Services	3.1
Healthcare, Hospitals and Medicine	1.5

Western Union Customer Service vs. Competitors

Compared to its competitors, Western Union's Customer Service score is rated right above DST Systems, and is preceded by Fiserv.

COMPANY		Customer Service Score
	SAP	4/5
	FIS	3.5/5
	American Express	3.4/5
	PayPal	3.3/5
	Fiserv	3.1/5
	Western Union	2.9/5
	DST Systems	2.5/5
	Navient Corporation	2.3/5
	Capital One	2/5
	Asurion	1.5/5

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Customer Service for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Western Union's Customer Service score is rated right below PayPal.

COMPANY		Customer Service Score
	Visa	4/5
	JPMorgan Chase & Co	4/5
	Mastercard	3.9/5
	Stripe	3.6/5
	Block	3.4/5
	American Express	3.4/5
	USAA	3.3/5
	PayPal	3.3/5
	Western Union	2.9/5

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Western Union as an Employer

3.0/5

Western Union has a 3.0/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of Western Union

Devin McGranahan

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Western Union scored a -16 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Western Union would recommend the brand to a friend. ENPS measures how likely Western Union employees would recommend working at Western Union to a friend.

Net Promoter Score

-16

NPS Score

35%	Promoters
14%	Passive
51%	Detractors

Employee Net Promoter Score

-18

eNPS Score

34%	Promoters
14%	Passive
52%	Detractors

Global Ranking Snapshot

Western Union is ranked #148 in the Global Top 100 Brands. It ranks just behind Sony Pictures Entertainment and just ahead of Intuit.

RANK			INDUSTRY
146	Sysco	Kevin Hourican	Food and Beverages
147	Sony Pictures Entertainment	Tony Vinciquerra	Media and Entertainment
148	Western Union	Devin McGranahan	Banking and Financial Services
149	Intuit	Sasan Goodarzi	SaaS
150	UPS	Carol B. Tomé	Automotive and Transportation
151	Kroger	Rodney McMullen	Retail
152	Bank of America	Brian Moynihan	Banking and Financial Services

Banking and Financial Services Ranking Snapshot

Western Union is ranked #11 in the Banking and Financial Services Industry. It ranks just behind Goldman Sachs and just ahead of Bank of America.

RANK		Location
9	Wells Fargo	San Francisco, CA
10	Goldman Sachs	New York City, NY
11	Western Union	Denver, CO
12	Bank of America	Charlotte, NC
13	Fidelity Investments	Boston, MA
14	Prudential	Newark, NJ
15	Morgan Stanley	New York City, NY