FIS NPS & Customer Reviews

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FIS

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About FIS' Brand

We lift economies, and communities by advancing the way the world pays, banks and invests. Among its major competitors, FIS is ranked in 6th place for NPS while Worldline is 1st, and DIEBOLD NIXDORF is 2nd. Overall, FIS has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $88.84B

Brand at a Glance

73%

Customer Loyalty

3.5/5

Product Quality

3.5/5

Pricing

3.5/5

Customer Service

FIS Ranking

^#2 / 4 of its competitors

FIS NPS

FIS's Net Promoter Score (NPS) is a 6 with 43% Promoters, 20% Passives, and 37% Detractors. Net Promoter Score tracks whether FIS's customers would recommend using the product based on a scale of -100 to 100.

FIS Overall NPS

NPS

43%	Promoters
20%	Passives
37%	Detractors

FIS NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2024 11	Apr 2024	11
May 2024 11	May 2024	11
Jun 2024 11	Jun 2024	11
Jul 2024 12	Jul 2024	12
Aug 2024 9	Aug 2024	9
Sep 2024 9	Sep 2024	9
Nov 2024 9	Nov 2024	9
Dec 2024 8	Dec 2024	8
Apr 2025 8	Apr 2025	8
May 2025 8	May 2025	8
Jun 2025 6	Jun 2025	6
Aug 2025 6	Aug 2025	6

How Other Brands Compare

FIS is ranked second for NPS among its competitors. Intuit and Fiserv come in first and third, with Western Union coming in at #4. Among those competitors, it is the second most valued company behind Intuit.

	FIS	Western Union	Intuit	Fiserv
Global Ranking	#-	#148	#149	#319
NPS	6	-16	11	-12
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	$88.84B	$9.83B	$112.73B	$74.66B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

FIS NPS by Gender

Female customers rated FIS's NPS 1 points higher than Male customers.

Male

-11

FIS's NPS was rated -11 by Male customers on Comparably.

31%

Promoters

27%

Passives

42%

Detractors

Female

-10

FIS's NPS was rated -10 by Female customers on Comparably.

45%

Promoters

Passives

55%

Detractors

FIS NPS by Ethnicity

FIS's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -35	Caucasian	-35
African American/Black 0	African American/Black	0
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Other 12	Other	12

FIS NPS by Age

FIS's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

67%

26-30

60%

20%

36-40

50%

33%

17%

41-45

12%

25%

63%

46-50

40%

60%

51-55

50%

25%

56-60

100%

FIS NPS by Usage

FIS's NPS was rated the highest by customers who have used FIS's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -23	Less than 1 Year	-23
1 to 2 Years -56	1 to 2 Years	-56
2 to 5 Years 0	2 to 5 Years	0
5 to 10 Years 43	5 to 10 Years	43
Over 10 Years 12	Over 10 Years	12

FIS NPS vs. Competitors

Compared to its competitors, FIS's NPS is rated right above Technisys, and is preceded by Intuit.

COMPANY		NPS Score
	Worldline	100
	DIEBOLD NIXDORF	34
	Jack Henry & Associates	31
	Finastra	13
	Intuit	11
	FIS	6
	Technisys	N/A
	Global Payments	-3
	Fiserv	-12
	Western Union	-16

FIS Customer Reviews

Out of the 9 FIS customer reviews 4 were positive and 5 were constructive. FIS customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

FIS Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of FIS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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73%

27%

FIS Customer Loyalty Score by Gender

Female customers rated FIS's Customer Loyalty score 8% higher than Male customers.

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Male

76%

Yes

Female

84%

Yes

FIS Customer Loyalty Score by Ethnicity

FIS's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

FIS Customer Loyalty Score by Age

FIS's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 100%	26-30	100%
36-40 70%	36-40	70%
41-45 78%	41-45	78%
46-50 82%	46-50	82%
51-55 55%	51-55	55%
56-60 100%	56-60	100%

FIS Customer Loyalty Score by Usage

FIS's Customer Loyalty score was rated the highest by customers who have used FIS's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	70%
1 to 2 Years	60%
2 to 5 Years	90%
5 to 10 Years	100%
Over 10 Years	80%

FIS Customer Loyalty Score by Industry

FIS's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	87%
Accounting	80%
Banking and Financial Services	82%

FIS Customer Loyalty vs. Competitors

Compared to its competitors, FIS's Customer Loyalty score is rated right above Western Union, and is preceded by Fiserv.

COMPANY		Customer Loyalty Score
	Worldline	100%
	Finastra	93%
	Intuit	84%
	Jack Henry & Associates	83%
	Global Payments	78%
	Fiserv	76%
	FIS	73%
	Western Union	70%
	DIEBOLD NIXDORF	68%
	Technisys	N/A

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FIS Product Quality

3.5/5

FIS has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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FIS Product Information

FIS’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated FIS's product the highest. Reviewers from the Accounting industry rated FIS the lowest at 2.7.

Website: http://www.fisglobal.com/

Company Size: 10,000+ Employees

Industry

Banking and Financial Services

Quick Insights into FIS Product Quality

FIS's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers ages 46-50.

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Ranked FIS Product Quality the Highest

56-60	5
Tech	4.5
Female	4

Ranked FIS Product Quality the Lowest

Accounting	2.7
African American/Black	2.5
46-50	2.1

FIS Product Quality Score by Gender

Female customers rated FIS's Product Quality score 1 stars higher than Male customers.

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Male

3/5

Female

4/5

FIS Product Quality Score by Ethnicity

FIS's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3
African American/Black 2.5	African American/Black	2.5
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Other 3.5	Other	3.5

FIS Product Quality Score by Age

FIS's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 3	26-30	3
36-40 3.4	36-40	3.4
41-45 3.6	41-45	3.6
46-50 2.1	46-50	2.1
51-55 2.4	51-55	2.4
56-60 5	56-60	5

FIS Product Quality Score by Usage

FIS's Product Quality score was rated the highest by customers who have used FIS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.4
1 to 2 Years	3.4
2 to 5 Years	3.3
5 to 10 Years	3.4
Over 10 Years	3.2

FIS Product Quality Score by Industry

FIS's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	4.5
Accounting	2.7
Banking and Financial Services	3.3

FIS Product Quality vs. Competitors

Compared to its competitors, FIS's Product Quality score is rated right above Global Payments, and is preceded by Finastra.

COMPANY		Product Quality Score
	Worldline	5/5
	Jack Henry & Associates	4.1/5
	Finastra	3.8/5
	FIS	3.5/5
	Global Payments	3.5/5
	Intuit	3.3/5
	Fiserv	3.3/5
	DIEBOLD NIXDORF	3.2/5
	Western Union	2.9/5
	Technisys	N/A

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FIS Pricing

FIS ROI & Value For Money

3.5/5

FIS has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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FIS Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from FIS.

Quick Insights into FIS ROI

FIS's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 46-50.

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Ranked FIS ROI the Highest

56-60	4.8
5 to 10 Years	4
Tech	3.8

Ranked FIS ROI the Lowest

Caucasian	2.9
Over 10 Years	2.8
46-50	2.1

FIS ROI Score by Gender

Female customers rated FIS's ROI score 0.6 stars higher than Male customers.

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Male

3.1/5

Female

3.7/5

FIS ROI Score by Ethnicity

FIS's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9
African American/Black 3.3	African American/Black	3.3
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 3.4	Other	3.4

FIS ROI Score by Age

FIS's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 4.1	26-30	4.1
36-40 3.7	36-40	3.7
41-45 2.5	41-45	2.5
46-50 2.1	46-50	2.1
51-55 2.6	51-55	2.6
56-60 4.8	56-60	4.8

FIS ROI Score by Usage

FIS's ROI score was rated the highest by customers who have used FIS's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.2
1 to 2 Years	3
2 to 5 Years	3.4
5 to 10 Years	4
Over 10 Years	2.8

FIS ROI Score by Industry

FIS's ROI score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	3.8
Accounting	3.6
Banking and Financial Services	3

FIS Pricing vs. Competitors

Compared to its competitors, FIS's ROI score is rated right above Intuit, and is preceded by Global Payments.

COMPANY		Pricing Score
	Worldline	4/5
	Jack Henry & Associates	3.8/5
	Finastra	3.7/5
	Global Payments	3.6/5
	FIS	3.5/5
	Intuit	3.3/5
	Fiserv	2.9/5
	Western Union	2.9/5
	DIEBOLD NIXDORF	2.9/5
	Technisys	N/A

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FIS Customer Satisfaction (CSAT)

FIS Customer Satisfaction (CSAT) Score

61 / 100

FIS has an overall Customer Satisfaction score of 61 rated by its users and customers.

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Very Satisfied	35%
Satisfied	26%
Neither Satisfied nor Dissatisfied	26%
Dissatisfied	5%
Very Dissatisfied	8%

Very Satisfied

35%

Satisfied

26%

Neither Satisfied nor Dissatisfied

26%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into FIS Customer Satisfaction

FIS's Customer Satisfaction score was rated highest by customers who have used FIS's products/services for 2 to 5 Years, and rated lowest by customers who have used FIS's products/services for 1 to 2 Years.

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Ranked FIS Customer Satisfaction the Highest

2 to 5 Years	86%
Other	86%
Tech	83%

Ranked FIS Customer Satisfaction the Lowest

46-50	40%
African American/Black	40%
1 to 2 Years	34%

FIS Customer Satisfaction Score by Gender

Female customers rated FIS's Customer Satisfaction score 17 points higher than Male customers.

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53 / 100

Male

	Very Satisfied	13%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	13%
	Very Dissatisfied	17%

70 / 100

Female

	Very Satisfied	40%
	Satisfied	30%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	10%
	Very Dissatisfied	0%

FIS Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

FIS' Customer Satisfaction (CSAT) score was rated 51% according to Caucasian users and customers.

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51 / 100

Very Satisfied	29%
Satisfied	22%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	21%
Very Dissatisfied	14%

Very Satisfied

29%

Satisfied

22%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

21%

Very Dissatisfied

14%

CSAT according to African American/Black

FIS' Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.

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40 / 100

Very Satisfied	20%
Satisfied	20%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	20%
Very Dissatisfied	20%

Very Satisfied

20%

Satisfied

20%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

20%

Very Dissatisfied

20%

CSAT according to Asian or Pacific Islander

FIS' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100

Very Satisfied	17%
Satisfied	50%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

17%

Satisfied

50%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

CSAT according to Other

FIS' Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.

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86 / 100

Very Satisfied	14%
Satisfied	72%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

14%

Satisfied

72%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

FIS Customer Satisfaction Score by Age

FIS's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

18-25

50%

26-30

60%

36-40

67%

41-45

63%

46-50

40%

FIS Customer Satisfaction Score by Usage

FIS's Customer Satisfaction score was rated the highest by customers who have used FIS's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	63
1 to 2 Years	34
2 to 5 Years	86
5 to 10 Years	66
Over 10 Years	50

FIS Customer Satisfaction Score by Industry

FIS's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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{
	"title": "FIS Customer Satisfaction Score by Industry",
	"text": "FIS's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.",
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			"label": "Tech",
			"groupId": 104,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
			"text": "FIS's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 83
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 58,
			"stars": 0,
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			"scoreClassName": "",
			"scoreLabel": 58
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			"label": "Banking and Financial Services",
			"groupId": 501,
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			"scoreClassName": "",
			"scoreLabel": 61
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}

Tech	83
Accounting	58
Banking and Financial Services	61

FIS Customer Satisfaction vs. Competitors

Compared to its competitors, FIS's Customer Satisfaction score is rated right above Intuit, and is preceded by Global Payments.

COMPANY		Customer Satisfaction (CSAT) Score
	Worldline	100%
	Jack Henry & Associates	94%
	Finastra	69%
	Global Payments	66%
	FIS	61%
	Intuit	59%
	Western Union	51%
	DIEBOLD NIXDORF	50%
	Fiserv	48%
	Technisys	0%

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FIS Customer Service

3.5/5

FIS has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About FIS's Customer Service

Address

Jacksonville, FL 32204

Website

http://www.fisglobal.com/

Phone Number

877.776.3706

Quick Insights into FIS Customer Service

FIS's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 46-50.

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Ranked FIS Customer Service the Highest

26-30	4.5
Asian or Pacific Islander	4.1
Tech	4

Ranked FIS Customer Service the Lowest

Banking and Financial Services	2.8
Over 10 Years	2.6
46-50	2.1

FIS Customer Service Score by Gender

Female customers rated FIS's Customer Service score 0.5 stars higher than Male customers.

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Male

3.2/5

Female

3.7/5

FIS Customer Service Score by Ethnicity

FIS's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3	Caucasian	3
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 3.3	Other	3.3

FIS Customer Service Score by Age

FIS's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
18-25 3.7	18-25	3.7
26-30 4.5	26-30	4.5
36-40 3.6	36-40	3.6
41-45 3.2	41-45	3.2
46-50 2.1	46-50	2.1
51-55 2.5	51-55	2.5
56-60 4.1	56-60	4.1

FIS Customer Service Score by Usage

FIS's Customer Service score was rated the highest by customers who have used FIS's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.5
2 to 5 Years	3.4
5 to 10 Years	3.7
Over 10 Years	2.6

FIS Customer Service Score by Industry

FIS's Customer Service score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	4
Accounting	3.6
Banking and Financial Services	2.8

FIS Customer Service vs. Competitors

Compared to its competitors, FIS's Customer Service score is rated right above Intuit, and is preceded by Global Payments.

COMPANY		Customer Service Score
	Jack Henry & Associates	4.1/5
	Worldline	4/5
	Finastra	3.8/5
	Global Payments	3.6/5
	FIS	3.5/5
	Intuit	3.2/5
	Fiserv	3.1/5
	DIEBOLD NIXDORF	2.9/5
	Western Union	2.9/5
	Technisys	N/A

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FIS as an Employer

3.7/5

FIS has a 3.7/5 stars for its overall company culture rated by their employees

top

40%

CEO of FIS

Gary Norcross

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

FIS scored a 6 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of FIS would recommend the brand to a friend. ENPS measures how likely FIS employees would recommend working at FIS to a friend.

Net Promoter Score

NPS Score

43%	Promoters
20%	Passive
37%	Detractors

Employee Net Promoter Score

-1

eNPS Score

37%	Promoters
25%	Passive
38%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail