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Fiserv is

Ranked

#26

Banking and Financial Services Brands

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Fiserv

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Fiserv is ranked #26 in Banking and Financial Services Brands

About Fiserv's Brand

Fiserv, Inc. (NYSE: FI) is a leading global provider of technology solutions to the financial services industry. Fiserv’s brand is ranked #319 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Fiserv. When compared to other organizations within the Banking and Financial Services industry, Fiserv is ranked #26. Among its major competitors, Fiserv is ranked in 6th place for NPS while DIEBOLD NIXDORF is 1st, and Jack Henry & Associates is 2nd. Overall, Fiserv has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $74.66B

Brand at a Glance

76%

Customer Loyalty

3.3/5

Product Quality

2.9/5

Pricing

3.1/5

Customer Service

Fiserv Ranking

Fiserv NPS

Fiserv's Net Promoter Score (NPS) is a -12 with 35% Promoters, 18% Passives, and 47% Detractors. Net Promoter Score tracks whether Fiserv's customers would recommend using the product based on a scale of -100 to 100.

Fiserv Overall NPS

-12

NPS

35%	Promoters
18%	Passives
47%	Detractors

Fiserv NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2022 2	Dec 2022	2
Jan 2023 1	Jan 2023	1
Feb 2023 -1	Feb 2023	-1
May 2023 -4	May 2023	-4
Aug 2023 -6	Aug 2023	-6
Nov 2023 -7	Nov 2023	-7
Jan 2024 -10	Jan 2024	-10
Mar 2024 -10	Mar 2024	-10
Sep 2024 -12	Sep 2024	-12
Nov 2024 -12	Nov 2024	-12
Dec 2024 -14	Dec 2024	-14
Jul 2025 -12	Jul 2025	-12

How Other Brands Compare

Fiserv is ranked third for NPS among its competitors. Jack Henry & Associates and FIS come in first and second, with Assurant coming in at #4. Among those competitors, it is the second most valued company behind FIS.

	Fiserv	FIS	Jack Henry & Associates	Assurant
Global Ranking	#319	#-	#-	#-
NPS	-12	6	31	-39
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$74.66B	$88.84B	$11.48B	$8.51B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Fiserv NPS by Gender

Female customers rated Fiserv's NPS 2 points higher than Male customers.

Male

-52

Fiserv's NPS was rated -52 by Male customers on Comparably.

19%

Promoters

10%

Passives

71%

Detractors

Female

-50

Fiserv's NPS was rated -50 by Female customers on Comparably.

25%

Promoters

Passives

75%

Detractors

Fiserv NPS by Ethnicity

Fiserv's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -64	Caucasian	-64
Other -60	Other	-60

Fiserv NPS by Age

Fiserv's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

31-35

25%

75%

36-40

57%

29%

14%

41-45

33%

67%

51-55

100%

56-60

100%

Fiserv NPS by Usage

Fiserv's NPS was rated the highest by customers who have used Fiserv's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -51	Less than 1 Year	-51
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years -8	2 to 5 Years	-8
5 to 10 Years -100	5 to 10 Years	-100
Over 10 Years -67	Over 10 Years	-67

Fiserv NPS vs. Competitors

Compared to its competitors, Fiserv's NPS is rated right above ACI Worldwide, and is preceded by FIS.

COMPANY		NPS Score
	DIEBOLD NIXDORF	34
	Jack Henry & Associates	31
	Diebold	15
	Finastra	13
	FIS	6
	Fiserv	-12
	ACI Worldwide	-13
	Assurant	-39
	Temenos	-50

Fiserv NPS vs Companies in Banking and Financial Services

In the Banking and Financial Services industry, Fiserv's NPS is rated right below USAA.

COMPANY		NPS Score
	Visa	32
	JPMorgan Chase & Co	31
	Mastercard	27
	Stripe	26
	Block	25
	American Express	18
	PayPal	9
	USAA	7
	Fiserv	-12

Fiserv Customer Reviews

Out of the 3 Fiserv customer reviews 2 were positive and 1 was constructive. Fiserv customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Fiserv Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of Fiserv users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

76%

24%

Fiserv Customer Loyalty Score by Gender

Female customers rated Fiserv's Customer Loyalty score 2% higher than Male customers.

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Male

61%

Yes

Female

63%

Yes

Fiserv Customer Loyalty Score by Ethnicity

Fiserv's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Other

Fiserv Customer Loyalty Score by Age

Fiserv's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 10%	31-35	10%
36-40 100%	36-40	100%
41-45 60%	41-45	60%
51-55 70%	51-55	70%
56-60 78%	56-60	78%

Fiserv Customer Loyalty Score by Usage

Fiserv's Customer Loyalty score was rated the highest by customers who have used Fiserv's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	85%
1 to 2 Years	61%
2 to 5 Years	55%
5 to 10 Years	46%
Over 10 Years	80%

Fiserv Customer Loyalty Score by Industry

Fiserv's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	70%
Accounting	70%
Banking and Financial Services	51%

Fiserv Customer Loyalty vs. Competitors

Compared to its competitors, Fiserv's Customer Loyalty score is rated right above FIS, and is preceded by Jack Henry & Associates.

COMPANY		Customer Loyalty Score
	Temenos	100%
	Finastra	93%
	Jack Henry & Associates	83%
	Fiserv	76%
	FIS	73%
	Diebold	69%
	DIEBOLD NIXDORF	68%
	Assurant	67%
	ACI Worldwide	60%

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Customer Loyalty for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Fiserv's Customer Loyalty score is rated right above Block, and is preceded by Stripe.

COMPANY		Customer Loyalty Score
	USAA	87%
	American Express	85%
	Visa	84%
	JPMorgan Chase & Co	83%
	PayPal	79%
	Mastercard	78%
	Stripe	77%
	Fiserv	76%
	Block	76%

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Fiserv Product Quality

3.3/5

Fiserv has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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Fiserv Product Information

Fiserv serves markets in the United States, Australia, Canada, and United Kingdom. Fiserv supports iOS, Web, and Android devices and offers products for large sized businesses.

Fiserv’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Fiserv's product the highest. Reviewers from the Banking and Financial Services industry rated Fiserv the lowest at 1.8.

Website: http://www.fiserv.com

Company Size: 10,000+ Employees

Industry

Banking and Financial Services

Languages Supported

English

Product Type

Financial Fraud Detection Software

Governance, Risk & Compliance (GRC) Software

Predictive Analytics Software

Financial Reporting Software

Treasury Software

Banking & Financial Software

Quick Insights into Fiserv Product Quality

Fiserv's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers ages 51-55.

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Ranked Fiserv Product Quality the Highest

36-40	4.3
Less than 1 Year	3.4
Tech	3.3

Ranked Fiserv Product Quality the Lowest

5 to 10 Years	1.9
Banking and Financial Services	1.8
51-55	1.5

Fiserv Product Quality Score by Gender

Female customers rated Fiserv's Product Quality score 0.3 stars higher than Male customers.

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Male

2.3/5

Female

2.6/5

Fiserv Product Quality Score by Ethnicity

Fiserv's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2
Other 2.1	Other	2.1

Fiserv Product Quality Score by Age

Fiserv's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

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Summary	Age	Score
31-35 2.4	31-35	2.4
36-40 4.3	36-40	4.3
41-45 2.4	41-45	2.4
51-55 1.5	51-55	1.5
56-60 2.4	56-60	2.4

Fiserv Product Quality Score by Usage

Fiserv's Product Quality score was rated the highest by customers who have used Fiserv's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.4
1 to 2 Years	3.3
2 to 5 Years	2.6
5 to 10 Years	1.9
Over 10 Years	2.3

Fiserv Product Quality Score by Industry

Fiserv's Product Quality score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	3.3
Accounting	2.6
Banking and Financial Services	1.8

Fiserv Product Quality vs. Competitors

Compared to its competitors, Fiserv's Product Quality score is rated right above DIEBOLD NIXDORF, and is preceded by FIS.

COMPANY		Product Quality Score
	Jack Henry & Associates	4.1/5
	Temenos	4/5
	Finastra	3.8/5
	Diebold	3.6/5
	FIS	3.5/5
	Fiserv	3.3/5
	DIEBOLD NIXDORF	3.2/5
	ACI Worldwide	3/5
	Assurant	1.9/5

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Product Quality for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Fiserv's Product Quality score is rated right below USAA.

COMPANY		Product Quality Score
	Visa	4.1/5
	JPMorgan Chase & Co	4/5
	Mastercard	4/5
	Stripe	3.8/5
	Block	3.6/5
	American Express	3.5/5
	PayPal	3.5/5
	USAA	3.3/5
	Fiserv	3.3/5

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Fiserv Pricing

Fiserv ROI & Value For Money

2.9/5

Fiserv has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.

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Fiserv Pricing Plans

Fiserv has a pricing structure that accommodates large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Fiserv.

Who Uses Fiserv?

Large Enterprises

Quick Insights into Fiserv ROI

Fiserv's ROI score was rated highest by customers ages 36-40, and rated lowest by customers ages 56-60.

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Ranked Fiserv ROI the Highest

36-40	4
1 to 2 Years	3
Tech	3

Ranked Fiserv ROI the Lowest

Other	1.8
5 to 10 Years	1.7
56-60	1.5

Fiserv ROI Score by Gender

Female customers rated Fiserv's ROI score 0.1 stars higher than Male customers.

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Male

2.1/5

Female

2.2/5

Fiserv ROI Score by Ethnicity

Fiserv's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.9	Caucasian	1.9
Other 1.8	Other	1.8

Fiserv ROI Score by Age

Fiserv's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

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Summary	Age	Score
31-35 2.2	31-35	2.2
36-40 4	36-40	4
41-45 2.4	41-45	2.4
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5

Fiserv ROI Score by Usage

Fiserv's ROI score was rated the highest by customers who have used Fiserv's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.2
1 to 2 Years	3
2 to 5 Years	2.6
5 to 10 Years	1.7
Over 10 Years	2.1

Fiserv ROI Score by Industry

Fiserv's ROI score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	3
Accounting	2.2
Banking and Financial Services	1.8

Fiserv Pricing vs. Competitors

Compared to its competitors, Fiserv's ROI score is rated right above DIEBOLD NIXDORF, and is preceded by ACI Worldwide.

COMPANY		Pricing Score
	Temenos	4.2/5
	Diebold	3.9/5
	Jack Henry & Associates	3.8/5
	Finastra	3.7/5
	FIS	3.5/5
	ACI Worldwide	3.4/5
	Fiserv	2.9/5
	DIEBOLD NIXDORF	2.9/5
	Assurant	2/5

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ROI for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Fiserv's ROI score is rated right below USAA.

COMPANY		Pricing Score
	Visa	3.9/5
	JPMorgan Chase & Co	3.9/5
	Mastercard	3.9/5
	Stripe	3.7/5
	Block	3.6/5
	PayPal	3.4/5
	American Express	3.3/5
	USAA	3.2/5
	Fiserv	2.9/5

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Fiserv Customer Satisfaction (CSAT)

Fiserv Customer Satisfaction (CSAT) Score

48 / 100

Fiserv has an overall Customer Satisfaction score of 48 rated by its users and customers.

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Very Satisfied	24%
Satisfied	24%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	4%
Very Dissatisfied	48%

Very Satisfied

24%

Satisfied

24%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

48%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Fiserv Customer Satisfaction

Fiserv's Customer Satisfaction score was rated highest by customers who have used Fiserv's products/services for 1 to 2 Years, and rated lowest by customers who have used Fiserv's products/services for Over 10 Years.

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Ranked Fiserv Customer Satisfaction the Highest

1 to 2 Years	33%
Female	33%
Tech	33%

Ranked Fiserv Customer Satisfaction the Lowest

Male	27%
Other	0%
Over 10 Years	0%

Fiserv Customer Satisfaction Score by Gender

Female customers rated Fiserv's Customer Satisfaction score 6 points higher than Male customers.

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27 / 100

Male

	Very Satisfied	18%
	Satisfied	9%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	73%

33 / 100

Female

	Very Satisfied	33%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	33%
	Very Dissatisfied	34%

Fiserv Customer Satisfaction Score by Ethnicity

Caucasian
29%
Other
0%

CSAT according to Caucasian

Fiserv's Customer Satisfaction (CSAT) score was rated 29% according to Caucasian users and customers.

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29 / 100

Very Satisfied	29%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	14%
Very Dissatisfied	57%

Very Satisfied

29%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

57%

CSAT according to Other

Fiserv's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

Fiserv Customer Satisfaction Score by Age

Fiserv's Customer Satisfaction score was rated 25 points by customers ages 41-45 on Comparably.

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100

Breakdown

Age

Score

41-45

25%

Fiserv Customer Satisfaction Score by Usage

Fiserv's Customer Satisfaction score was rated the highest by customers who have used Fiserv's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	33
2 to 5 Years	33
Over 10 Years	0

Fiserv Customer Satisfaction Score by Industry

Fiserv's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	33
Banking and Financial Services	29

Fiserv Customer Satisfaction vs. Competitors

Compared to its competitors, Fiserv's Customer Satisfaction score is rated right above ACI Worldwide, and is preceded by Temenos.

COMPANY		Customer Satisfaction (CSAT) Score
	Jack Henry & Associates	94%
	Finastra	69%
	Diebold	67%
	FIS	61%
	DIEBOLD NIXDORF	50%
	Temenos	50%
	Fiserv	48%
	ACI Worldwide	38%
	Assurant	25%

Unlock Fiserv Customer Satisfaction vs. Competitors Data

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Customer Satisfaction for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Fiserv's Customer Satisfaction score is rated right above USAA, and is preceded by American Express.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Mastercard	79%
	JPMorgan Chase & Co	77%
	Stripe	68%
	PayPal	64%
	Block	63%
	American Express	62%
	Fiserv	48%
	USAA	30%

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Fiserv Customer Service

3.1/5

Fiserv has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About Fiserv's Customer Service

Address

255 Fiserv Dr, Brookfield, WI 53045

Website

http://www.fiserv.com

Phone Number

262-879-5000

Fiserv's Social Links

Quick Insights into Fiserv Customer Service

Fiserv's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Other customers.

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Ranked Fiserv Customer Service the Highest

36-40	4
1 to 2 Years	3
Tech	2.9

Ranked Fiserv Customer Service the Lowest

Banking and Financial Services	1.6
56-60	1.5
Other	1.5

Fiserv Customer Service Score by Gender

Male customers rated Fiserv's Customer Service score 0.5 stars higher than Female customers.

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Male

2.3/5

Female

1.8/5

Fiserv Customer Service Score by Ethnicity

Fiserv's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.7	Caucasian	1.7
Other 1.5	Other	1.5

Fiserv Customer Service Score by Age

Fiserv's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Fiserv.

100

Summary	Age	Customer Service Score
31-35 2.2	31-35	2.2
36-40 4	36-40	4
41-45 2.1	41-45	2.1
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5

Fiserv Customer Service Score by Usage

Fiserv's Customer Service score was rated the highest by customers who have used Fiserv's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.5
1 to 2 Years	3
2 to 5 Years	2.5
5 to 10 Years	1.9
Over 10 Years	1.7

Fiserv Customer Service Score by Industry

Fiserv's Customer Service score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	2.9
Accounting	2.6
Banking and Financial Services	1.6

Fiserv Customer Service vs. Competitors

Compared to its competitors, Fiserv's Customer Service score is rated right above DIEBOLD NIXDORF, and is preceded by ACI Worldwide.

COMPANY		Customer Service Score
	Temenos	4.2/5
	Jack Henry & Associates	4.1/5
	Diebold	3.8/5
	Finastra	3.8/5
	FIS	3.5/5
	ACI Worldwide	3.2/5
	Fiserv	3.1/5
	DIEBOLD NIXDORF	2.9/5
	Assurant	1.8/5

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Customer Service for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Fiserv's Customer Service score is rated right below PayPal.

COMPANY		Customer Service Score
	Visa	4/5
	JPMorgan Chase & Co	4/5
	Mastercard	3.9/5
	Stripe	3.6/5
	Block	3.4/5
	American Express	3.4/5
	USAA	3.3/5
	PayPal	3.3/5
	Fiserv	3.1/5

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Fiserv as an Employer

4.6/5

Fiserv has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Fiserv

Frank Bisignano

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Fiserv scored a -12 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Fiserv would recommend the brand to a friend. ENPS measures how likely Fiserv employees would recommend working at Fiserv to a friend.

Net Promoter Score

-12

NPS Score

35%	Promoters
18%	Passive
47%	Detractors

Employee Net Promoter Score

eNPS Score

54%	Promoters
21%	Passive
25%	Detractors

Global Ranking Snapshot

Fiserv is ranked #319 in the Global Top 100 Brands. It ranks just behind Staples and just ahead of Hewlett Packard Enterprise.

RANK			INDUSTRY
317	Uline	Dick Uihlein	Retail
318	Staples	Rachel Huckle	Retail
319	Fiserv	Frank Bisignano	Banking and Financial Services
320	Hewlett Packard Enterprise	Antonio Neri	Tech
321	AbbVie	Richard Gonzalez	Health and Wellness
322	Gallup	Jim Clifton	Business and Consumer Services
323	Boston Scientific	Michael Mahoney	Health and Wellness

Banking and Financial Services Ranking Snapshot

Fiserv is ranked #26 in the Banking and Financial Services Industry. It ranks just behind Northwestern Mutual and just ahead of Berkshire Hathaway.

RANK		Location
24	Sun Life	Toronto
25	Northwestern Mutual	Milwaukee, WI
26	Fiserv	Brookfield, WI
27	Berkshire Hathaway	Omaha, NE
28	Xero Inc	Denver, CO
29	BBVA	Madrid, NE
30	Freddie Mac	Mclean, VA