Nasdaq NPS & Customer Reviews | Comparably
Nasdaq is
Ranked
#17
in
Banking and Financial Services Brands
Brand Page
Nasdaq
Marketing or Exec? Claim Your Free Account

Nasdaq is ranked #17 in Banking and Financial Services Brands

About Nasdaq's Brand

NASDAQ is a provider of trading, exchange technology, information and public company services. Nasdaq’s brand is ranked #206 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Nasdaq. When compared to other organizations within the Banking and Financial Services industry, Nasdaq is ranked #17. Among its major competitors, Nasdaq is ranked in 3rd place for NPS while CBOE Holdings is 1st, and Intercontinental Exchange is 2nd.Their current market cap is $23.69B

Brand at a Glance

77%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service

Nasdaq CMO
  Nasdaq CMO

Jeremy Skule

Mr. Jeremy Skule has been the Chief Marketing Officer and Senior Vice President of Nasdaq OMX Group Inc. since January 29, 2013. Mr. Skule joined NASDAQ OMX in October 2012 as Senior Vice President of Global Marketing and Communications.

Nasdaq Ranking

Nasdaq NPS

Nasdaq's Net Promoter Score (NPS) is a 15 with 50% Promoters, 15% Passives, and 35% Detractors. Net Promoter Score tracks whether Nasdaq's customers would recommend using the product based on a scale of -100 to 100.

Nasdaq Overall NPS

15
NPS
50%Promoters
15%Passives
35%Detractors
Nasdaq Overall NPS

Nasdaq NPS Trend

-100
-50
0
50
100
Dec 2023
18
Dec 202318
Jan 2024
17
Jan 202417
Feb 2024
17
Feb 202417
Mar 2024
17
Mar 202417
Apr 2024
16
Apr 202416
May 2024
13
May 202413
Jun 2024
15
Jun 202415
Sep 2024
18
Sep 202418
Nov 2024
16
Nov 202416
Feb 2025
16
Feb 202516
Apr 2025
16
Apr 202516
Dec 2025
15
Dec 202515

How Other Brands Compare

Nasdaq is ranked third for NPS among its competitors. CBOE Holdings and Intercontinental Exchange come in first and second, with ISE coming in at #4. Among those competitors, it is the second most valued company behind Intercontinental Exchange.

Nasdaq's Logo
Nasdaq
Intercontinental Exchange's Logo
Intercontinental Exchange
CBOE Holdings' Logo
CBOE Holdings
ISE's Logo
ISE
Global Ranking#206#-#-#-
NPS152022-
Valuation Updated every 24 hours for public companies$23.69B$63.62B$10.40B-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Nasdaq NPS by Gender

Male customers rated Nasdaq's NPS 42 points higher than Female customers.

Male

62

Nasdaq's NPS was rated 62 by Male customers on Comparably.

81%
Promoters
0%
Passives
19%
Detractors

Female

20

Nasdaq's NPS was rated 20 by Female customers on Comparably.

40%
Promoters
40%
Passives
20%
Detractors

Nasdaq NPS by Ethnicity

Nasdaq's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

-100
-50
0
50
100
Asian or Pacific Islander
34
Asian or Pacific Islander34
Other
49
Other49

Nasdaq NPS by Age

Nasdaq's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.

0
20
40
60
80
100
Promoters
83%
Passives
0%
Detractors
17%
18-2583%0%17%
Promoters
75%
Passives
25%
Detractors
0%
36-4075%25%0%
Promoters
25%
Passives
25%
Detractors
50%
41-4525%25%50%
Promoters
100%
Passives
0%
Detractors
0%
51-55100%0%0%

Nasdaq NPS by Usage

Nasdaq's NPS was rated the highest by customers who have used Nasdaq's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100
-50
0
50
100
Less than 1 Year
40
Less than 1 Year40
1 to 2 Years
-25
1 to 2 Years-25
2 to 5 Years
66
2 to 5 Years66
Over 10 Years
72
Over 10 Years72

Nasdaq NPS vs. Competitors

Compared to its competitors, Nasdaq's NPS is rated right above EURONEXT PARIS SA, and is preceded by Intercontinental Exchange.

Nasdaq NPS vs Companies in Banking and Financial Services

In the Banking and Financial Services industry, Nasdaq's NPS is rated right above PayPal, and is preceded by American Express.

Nasdaq Customer Reviews

Out of the 3 Nasdaq customer reviews 2 were positive and 1 was constructive. Nasdaq customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Help me with my assets and pay me my money
What do you value most about this brand?
Nothing at the. Moment for now
What can this brand most improve?
Honesty makes a very big difference

Nasdaq Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Nasdaq users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

77
77%
23
23%
Nasdaq Customer Loyalty

Nasdaq Customer Loyalty Score by Gender

Female customers rated Nasdaq's Customer Loyalty score 11% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Nasdaq.
Male
89%
Yes
Female
100%
Yes

Nasdaq Customer Loyalty Score by Ethnicity

Nasdaq's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Nasdaq.
100
out of 100
Asian or Pacific Islander
85
out of 100
Other

Nasdaq Customer Loyalty Score by Age

Nasdaq's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Nasdaq.
0
20%
40%
60%
80%
100%
18-25
100%
18-25100%
36-40
78%
36-4078%
41-45
78%
41-4578%
51-55
100%
51-55100%

Nasdaq Customer Loyalty Score by Usage

Nasdaq's Customer Loyalty score was rated the highest by customers who have used Nasdaq's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
100%
1 to 2 Years
100%
2 to 5 Years
100%
Over 10 Years
87%

Nasdaq Customer Loyalty Score by Industry

Nasdaq's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
100%
Accounting
100%
Architecture and Planning
70%
Banking and Financial Services
100%

Nasdaq Customer Loyalty vs. Competitors

Compared to its competitors, Nasdaq's Customer Loyalty score is rated right above Intercontinental Exchange, and is preceded by CBOE Holdings.

COMPANYCustomer Loyalty Score
CBOE Holdings79%
Nasdaq77%
Intercontinental Exchange76%
EURONEXT PARIS SAN/A

Unlock Nasdaq Customer Loyalty vs. Competitors Data

Nasdaq's Logo
VS
CBOE Holdings' Logo
Intercontinental Exchange's Logo
EURONEXT PARIS SA's Logo

Sign Up for Brand Profile PRO to get the full Nasdaq Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Nasdaq's Customer Loyalty score is rated right above Stripe, and is preceded by Mastercard.

COMPANYCustomer Loyalty Score
USAA87%
American Express85%
Visa84%
JPMorgan Chase & Co83%
PayPal79%
Mastercard78%
Nasdaq77%
Stripe77%
Block76%

Unlock Nasdaq Customer Loyalty vs. Companies in Banking and Financial Services Data

Nasdaq's Logo
VS
USAA's Logo
American Express' Logo
Visa's Logo
JPMorgan Chase & Co's Logo
PayPal's Logo
Mastercard's Logo
Stripe's Logo
Block's Logo

Sign Up for Brand Profile PRO to get the full Nasdaq Customer Loyalty vs. Companies in Banking and Financial Services data and gain insights into your customers today.

Nasdaq Product Quality

3.7/5

Nasdaq has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Nasdaq's overall Product Quality score rated by its users and customers.

Nasdaq Product Information

Nasdaq’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Nasdaq's product the highest. Reviewers from the Accounting industry rated Nasdaq the lowest at 3.8.

Website
http://business.nasdaq.com
Company Size
1,001-5,000 Employees

Industry

Tech
Financial Services
Business Services
FinTech

Quick Insights into Nasdaq Product Quality

Nasdaq's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.

Sign Up to unlock insights into how customers have ranked Nasdaq's Product Quality.

Ranked Nasdaq Product Quality the Highest

18-25
4.8
Less than 1 Year
4.8
Tech
4.8

Ranked Nasdaq Product Quality the Lowest

Other
3.3
1 to 2 Years
2.9
41-45
2.4

Nasdaq Product Quality Score by Gender

Female customers rated Nasdaq's Product Quality score 0.4 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Nasdaq.

Male

3.9/5

Female

4.3/5

Nasdaq Product Quality Score by Ethnicity

Nasdaq's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Nasdaq.
0
1
2
3
4
5
Asian or Pacific Islander
4.5
Asian or Pacific Islander4.5
Other
3.3
Other3.3

Nasdaq Product Quality Score by Age

Nasdaq's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Nasdaq.
0
1
2
3
4
5
18-25
4.8
18-254.8
36-40
4.7
36-404.7
41-45
2.4
41-452.4
51-55
3.8
51-553.8

Nasdaq Product Quality Score by Usage

Nasdaq's Product Quality score was rated the highest by customers who have used Nasdaq's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
4.8
1 to 2 Years
2.9
2 to 5 Years
4.6
Over 10 Years
3.5

Nasdaq Product Quality Score by Industry

Nasdaq's Product Quality score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
4.8
Accounting
3.8
Architecture and Planning
4.3
Banking and Financial Services
3.8

Nasdaq Product Quality vs. Competitors

Compared to its competitors, Nasdaq's Product Quality score is rated right above CBOE Holdings, and is preceded by Intercontinental Exchange.

COMPANYProduct Quality Score
Intercontinental Exchange3.7/5
Nasdaq3.7/5
CBOE Holdings3.2/5
EURONEXT PARIS SAN/A

Unlock Nasdaq Product Quality vs. Competitors Data

Nasdaq's Logo
VS
Intercontinental Exchange's Logo
CBOE Holdings' Logo
EURONEXT PARIS SA's Logo

Sign Up for Brand Profile PRO to get the full Nasdaq Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Nasdaq's Product Quality score is rated right above Block, and is preceded by Stripe.

COMPANYProduct Quality Score
Visa4.1/5
JPMorgan Chase & Co4/5
Mastercard4/5
Stripe3.8/5
Nasdaq3.7/5
Block3.6/5
American Express3.5/5
PayPal3.5/5
USAA3.3/5

Unlock Nasdaq Product Quality vs. Companies in Banking and Financial Services Data

Nasdaq's Logo
VS
Visa's Logo
JPMorgan Chase & Co's Logo
Mastercard's Logo
Stripe's Logo
Block's Logo
American Express' Logo
PayPal's Logo
USAA's Logo

Sign Up for Brand Profile PRO to get the full Nasdaq Product Quality vs. Companies in Banking and Financial Services data and gain insights into your customers today.

Nasdaq Pricing

Nasdaq ROI & Value For Money

3.8/5

Nasdaq has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Nasdaq's overall ROI score rated by its users and customers.

Nasdaq Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Nasdaq.

Quick Insights into Nasdaq ROI

Nasdaq's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers ages 41-45.

Sign Up to unlock insights into how customers have ranked Nasdaq's ROI score.

Ranked Nasdaq ROI the Highest

Tech
4.8
18-25
4.4
2 to 5 Years
4.1

Ranked Nasdaq ROI the Lowest

Other
3
1 to 2 Years
2.5
41-45
1.7

Nasdaq ROI Score by Gender

Female customers rated Nasdaq's ROI score 0.3 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Nasdaq.

Male

3.6/5

Female

3.9/5

Nasdaq ROI Score by Ethnicity

Nasdaq's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Nasdaq.
0
1
2
3
4
5
Asian or Pacific Islander
3.7
Asian or Pacific Islander3.7
Other
3
Other3

Nasdaq ROI Score by Age

Nasdaq's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Nasdaq.
0
1
2
3
4
5
18-25
4.4
18-254.4
36-40
4.4
36-404.4
41-45
1.7
41-451.7
51-55
3.8
51-553.8

Nasdaq ROI Score by Usage

Nasdaq's ROI score was rated the highest by customers who have used Nasdaq's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
4.1
1 to 2 Years
2.5
2 to 5 Years
4.1
Over 10 Years
3.5

Nasdaq ROI Score by Industry

Nasdaq's ROI score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
4.8
Accounting
3.3
Architecture and Planning
4.1
Banking and Financial Services
3.3

Nasdaq Pricing vs. Competitors

Compared to its competitors, Nasdaq's ROI score is rated right above CBOE Holdings, and is preceded by Intercontinental Exchange.

Unlock Nasdaq ROI vs. Competitors Data

Nasdaq's Logo
VS
Intercontinental Exchange's Logo
CBOE Holdings' Logo
EURONEXT PARIS SA's Logo

Sign Up for Brand Profile PRO to get the full Nasdaq ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Nasdaq's ROI score is rated right above Stripe, and is preceded by Mastercard.

COMPANYPricing Score
Visa3.9/5
JPMorgan Chase & Co3.9/5
Mastercard3.9/5
Nasdaq3.8/5
Stripe3.7/5
Block3.6/5
PayPal3.4/5
American Express3.3/5
USAA3.2/5

Unlock Nasdaq ROI vs. Companies in Banking and Financial Services Data

Nasdaq's Logo
VS
Visa's Logo
JPMorgan Chase & Co's Logo
Mastercard's Logo
Stripe's Logo
Block's Logo
PayPal's Logo
American Express' Logo
USAA's Logo

Sign Up for Brand Profile PRO to get the full Nasdaq ROI vs. Companies in Banking and Financial Services data and gain insights into your customers today.

Nasdaq Customer Satisfaction (CSAT)

Nasdaq Customer Satisfaction (CSAT) Score

74 / 100

Nasdaq has an overall Customer Satisfaction score of 74 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied42%
Satisfied32%
Neither Satisfied nor Dissatisfied15%
Dissatisfied3%
Very Dissatisfied8%
Very Satisfied
42%
Satisfied
32%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
3%
Very Dissatisfied
8%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Nasdaq Customer Satisfaction

Nasdaq's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Nasdaq's products/services for Less than 1 Year.

Sign Up to unlock insights into how customers have ranked Nasdaq's Customer Satisfaction.

Ranked Nasdaq Customer Satisfaction the Highest

18-25
100%
2 to 5 Years
100%
Female
100%

Ranked Nasdaq Customer Satisfaction the Lowest

Male
82%
41-45
75%
Less than 1 Year
75%

Nasdaq Customer Satisfaction Score by Gender

Female customers rated Nasdaq's Customer Satisfaction score 18 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Nasdaq.
82 / 100
Male
Very Satisfied
46%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
9%
100 / 100
Female
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Nasdaq Customer Satisfaction Score by Ethnicity

CSAT according to Asian or Pacific Islander

Nasdaq's Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nasdaq.
83 / 100
Very Satisfied50%
Satisfied33%
Neither Satisfied nor Dissatisfied17%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Nasdaq's Customer Satisfaction (CSAT) score was rated 83% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nasdaq.
83 / 100
Very Satisfied33%
Satisfied50%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied17%
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%

Nasdaq Customer Satisfaction Score by Age

Nasdaq's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Nasdaq.
0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
83%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
41-45 CSAT Score
75%
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
41-4575%

Nasdaq Customer Satisfaction Score by Usage

Nasdaq's Customer Satisfaction score was rated the highest by customers who have used Nasdaq's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year
75
2 to 5 Years
100
Over 10 Years
80

Nasdaq Customer Satisfaction Score by Industry

Nasdaq's Customer Satisfaction score was rated 100 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

Tech
100

Nasdaq Customer Satisfaction vs. Competitors

Compared to its competitors, Nasdaq's Customer Satisfaction score is rated right above CBOE Holdings, and is preceded by Intercontinental Exchange.

COMPANYCustomer Satisfaction (CSAT) Score
Intercontinental Exchange87%
Nasdaq74%
CBOE Holdings33%
EURONEXT PARIS SA0%

Unlock Nasdaq Customer Satisfaction vs. Competitors Data

Nasdaq's Logo
VS
Intercontinental Exchange's Logo
CBOE Holdings' Logo
EURONEXT PARIS SA's Logo

Sign Up for Brand Profile PRO to get the full Nasdaq Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Nasdaq's Customer Satisfaction score is rated right above Stripe, and is preceded by JPMorgan Chase & Co.

COMPANYCustomer Satisfaction (CSAT) Score
Visa82%
Mastercard79%
JPMorgan Chase & Co77%
Nasdaq74%
Stripe68%
PayPal64%
Block63%
American Express62%
USAA30%

Unlock Nasdaq Customer Satisfaction vs. Companies in Banking and Financial Services Data

Nasdaq's Logo
VS
Visa's Logo
Mastercard's Logo
JPMorgan Chase & Co's Logo
Stripe's Logo
PayPal's Logo
Block's Logo
American Express' Logo
USAA's Logo

Sign Up for Brand Profile PRO to get the full Nasdaq Customer Satisfaction vs. Companies in Banking and Financial Services data and gain insights into your customers today.

Nasdaq Customer Service

3.9/5

Nasdaq has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Nasdaq's overall Customer Service score rated by its users and customers.

About Nasdaq's Customer Service

Address

New York City, NY 10036


Website

http://business.nasdaq.com


Phone Number

<<not-applicable>>

Nasdaq's Social Links

Quick Insights into Nasdaq Customer Service

Nasdaq's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers ages 41-45.

Sign Up to unlock insights into how customers have ranked Nasdaq's Customer Service score.

Ranked Nasdaq Customer Service the Highest

Tech
4.8
Less than 1 Year
4.7
18-25
4.5

Ranked Nasdaq Customer Service the Lowest

1 to 2 Years
3.2
Other
3.1
41-45
2.2

Nasdaq Customer Service Score by Gender

Female customers rated Nasdaq's Customer Service score 0.5 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Nasdaq.

Male

3.9/5

Female

4.4/5

Nasdaq Customer Service Score by Ethnicity

Nasdaq's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Nasdaq.
0
20
40
60
80
100
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
3.1
Other3.1

Nasdaq Customer Service Score by Age

Nasdaq's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Nasdaq.
0
20
40
60
80
100
18-25
4.5
18-254.5
36-40
4.5
36-404.5
41-45
2.2
41-452.2
51-55
3.8
51-553.8

Nasdaq Customer Service Score by Usage

Nasdaq's Customer Service score was rated the highest by customers who have used Nasdaq's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
4.7
1 to 2 Years
3.2
2 to 5 Years
4.4
Over 10 Years
3.5

Nasdaq Customer Service Score by Industry

Nasdaq's Customer Service score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
4.8
Accounting
4.1
Architecture and Planning
4.3
Banking and Financial Services
3.3

Nasdaq Customer Service vs. Competitors

Compared to its competitors, Nasdaq's Customer Service score is rated right above CBOE Holdings, and is preceded by Intercontinental Exchange.

COMPANYCustomer Service Score
Intercontinental Exchange3.9/5
Nasdaq3.9/5
CBOE Holdings3.2/5
EURONEXT PARIS SAN/A

Unlock Nasdaq Customer Service vs. Competitors Data

Nasdaq's Logo
VS
Intercontinental Exchange's Logo
CBOE Holdings' Logo
EURONEXT PARIS SA's Logo

Sign Up for Brand Profile PRO to get the full Nasdaq Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Nasdaq's Customer Service score is rated right above Mastercard, and is preceded by JPMorgan Chase & Co.

COMPANYCustomer Service Score
Visa4/5
JPMorgan Chase & Co4/5
Nasdaq3.9/5
Mastercard3.9/5
Stripe3.6/5
Block3.4/5
American Express3.4/5
USAA3.3/5
PayPal3.3/5

Unlock Nasdaq Customer Service vs. Companies in Banking and Financial Services Data

Nasdaq's Logo
VS
Visa's Logo
JPMorgan Chase & Co's Logo
Mastercard's Logo
Stripe's Logo
Block's Logo
American Express' Logo
USAA's Logo
PayPal's Logo

Sign Up for Brand Profile PRO to get the full Nasdaq Customer Service vs. Companies in Banking and Financial Services data and gain insights into your customers today.

Nasdaq as an Employer

4.2/5

Nasdaq has a 4.2/5 stars for its overall company culture rated by their employees

  Nasdaq CEO
top
5%
CEO of Nasdaq

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Nasdaq scored a 15 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Nasdaq would recommend the brand to a friend. ENPS measures how likely Nasdaq employees would recommend working at Nasdaq to a friend.

Net Promoter Score

15
NPS Score
50%Promoters
15%Passive
35%Detractors

Employee Net Promoter Score

23
eNPS Score
46%Promoters
31%Passive
23%Detractors

Global Ranking Snapshot

Nasdaq is ranked #206 in the Global Top 100 Brands. It ranks just behind Bristol Myers Squibb and just ahead of Dole Food Company.

RANKCOMPANYCEOINDUSTRY
204
Atlassian  Atlassian CEO
Scott Farquhar & Mike Cannon-Brookes
Tech
205
Bristol Myers Squibb  Bristol Myers Squibb CEO
Giovanni Caforio
Health and Wellness
206
Nasdaq  Nasdaq CEO
Adena T. Friedman
Banking and Financial Services
207
Dole Food Company  Dole Food Company CEO
David Murdock
Food and Beverages
208
SpaceX  SpaceX CEO
Elon Musk
Tech
209
RingCentral  RingCentral CEO
Vladimir Shmunis
Tech
210
Zappos  Zappos CEO
Kedar Deshpande
Retail

Banking and Financial Services Ranking Snapshot

Nasdaq is ranked #17 in the Banking and Financial Services Industry. It ranks just behind Edward Jones and just ahead of Charles Schwab.

RANKCOMPANYLocation
15
Morgan Stanley
New York City, NY
16
Edward Jones
Peoria, AZ
17
Nasdaq
New York City, NY
18
Charles Schwab
Westlake, TX
19
UBS
Zurich, KS
20
The Vanguard Group
21
PIMCO
Newport Beach, CA