26
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Stripe is ranked #41 in Top Brands for MillennialsAwards & Recognition
Stripe is ranked #41 in Top Brands for Millennials
Awards & Recognition
About Stripe's Brand
A set of unified APIs and tools that instantly enable businesses to accept and manage online payments. Stripe’s brand is ranked #133 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Stripe. When compared to other organizations within the SaaS industry, Stripe is ranked #9. Among its major competitors, Stripe is ranked in 3rd place for NPS while Apple is 1st, and Visa is 2nd. Overall, Stripe has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $35.00B
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Stripe CMO
Stripe Ranking
- #41 in Top Brands for Millennials
- #9 in SaaS
- #3 / 4 of its competitors
Stripe NPS
Stripe's Net Promoter Score (NPS) is a 26 with 55% Promoters, 16% Passives, and 29% Detractors. Net Promoter Score tracks whether Stripe's customers would recommend using the product based on a scale of -100 to 100.
Stripe Overall NPS
| 55% | Promoters |
|---|---|
| 16% | Passives |
| 29% | Detractors |
Stripe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 25 | Dec 2024 | 25 |
Jan 2025 25 | Jan 2025 | 25 |
Feb 2025 25 | Feb 2025 | 25 |
Mar 2025 25 | Mar 2025 | 25 |
Apr 2025 25 | Apr 2025 | 25 |
May 2025 25 | May 2025 | 25 |
Jul 2025 25 | Jul 2025 | 25 |
Aug 2025 25 | Aug 2025 | 25 |
Oct 2025 25 | Oct 2025 | 25 |
Nov 2025 25 | Nov 2025 | 25 |
Dec 2025 25 | Dec 2025 | 25 |
Jan 2026 27 | Jan 2026 | 27 |
How Other Brands Compare
Stripe is ranked third for NPS among its competitors. Apple and Visa come in first and second, with Block coming in at #4. Among those competitors, it is the lowest valued company behind Apple.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stripe NPS by Gender
Female customers rated Stripe's NPS 21 points higher than Male customers.
Male
1
Stripe's NPS was rated 1 by Male customers on Comparably.
42%
Promoters
17%
Passives
41%
Detractors
Female
22
Stripe's NPS was rated 22 by Female customers on Comparably.
54%
Promoters
14%
Passives
32%
Detractors
Stripe NPS by Ethnicity
Stripe's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 10 | Caucasian | 10 |
Hispanic or Latino -1 | Hispanic or Latino | -1 |
African American/Black 55 | African American/Black | 55 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other -23 | Other | -23 |
Stripe NPS by Age
Stripe's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Stripe NPS by Usage
Stripe's NPS was rated the highest by customers who have used Stripe's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 9 | Less than 1 Year | 9 |
1 to 2 Years 13 | 1 to 2 Years | 13 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 11 | 5 to 10 Years | 11 |
Stripe Customer Reviews
Out of the 19 Stripe customer reviews 16 were positive and 3 were constructive. Stripe customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Stripe Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Stripe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stripe Customer Loyalty Score by Gender
Male customers rated Stripe's Customer Loyalty score 2% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Stripe.
Male
81%
Yes
Female
79%
Yes
Stripe Customer Loyalty Score by Ethnicity
Stripe's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Stripe.
82
out of 100
Caucasian
89
out of 100
Hispanic or Latino
84
out of 100
African American/Black
71
out of 100
Asian or Pacific Islander
80
out of 100
Other
Stripe Customer Loyalty Score by Age
Stripe's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Stripe.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 89% | 18-25 | 89% |
26-30 87% | 26-30 | 87% |
31-35 80% | 31-35 | 80% |
36-40 73% | 36-40 | 73% |
41-45 68% | 41-45 | 68% |
46-50 70% | 46-50 | 70% |
51-55 70% | 51-55 | 70% |
56-60 100% | 56-60 | 100% |
66+ 70% | 66+ | 70% |
Stripe Customer Loyalty Score by Usage
Stripe's Customer Loyalty score was rated the highest by customers who have used Stripe's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Stripe Customer Loyalty Score by Industry
Stripe's Customer Loyalty score was rated the highest by Consumer Goods industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Stripe Customer Loyalty vs. Competitors
Compared to its competitors, Stripe's Customer Loyalty score is rated right above Block, and is preceded by PayPal.
Unlock Stripe Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Stripe Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other SaaS Brands
In the SaaS industry, Stripe's Customer Loyalty score is rated right above Docusign, and is preceded by ZoomInfo.
Unlock Stripe Customer Loyalty vs. Companies in SaaS Data
VS
Sign Up for Brand Profile PRO to get the full Stripe Customer Loyalty vs. Companies in SaaS data and gain insights into your customers today.
Stripe Product Quality
3.8/5
Stripe has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Stripe's overall Product Quality score rated by its users and customers.
Stripe Product Information
Stripe serves markets in the United States, Australia, Canada, and United Kingdom. Stripe supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Stripe’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Stripe's product the highest. Reviewers from the Accounting industry rated Stripe the lowest at 3.6.
- Website
- https://stripe.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
SaaS
Languages Supported
English
Product Type
Payment Management Software
Payment Gateway Software
Quick Insights into Stripe Product Quality
Stripe's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Stripe's Product Quality.
Ranked Stripe Product Quality the Highest
Ranked Stripe Product Quality the Lowest
Stripe Product Quality Score by Gender
Female customers rated Stripe's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Stripe.
Male
3.6/5
Female
3.7/5
Stripe Product Quality Score by Ethnicity
Stripe's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Stripe.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2.7 | Other | 2.7 |
Stripe Product Quality Score by Age
Stripe's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Stripe.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3.9 | 36-40 | 3.9 |
41-45 3.4 | 41-45 | 3.4 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3.5 | 51-55 | 3.5 |
56-60 1.6 | 56-60 | 1.6 |
66+ 2.3 | 66+ | 2.3 |
Stripe Product Quality Score by Usage
Stripe's Product Quality score was rated the highest by customers who have used Stripe's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Stripe Product Quality Score by Industry
Stripe's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Stripe Product Quality vs. Competitors
Compared to its competitors, Stripe's Product Quality score is rated right above Block, and is preceded by Klarna.
Unlock Stripe Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Stripe Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other SaaS Brands
In the SaaS industry, Stripe's Product Quality score is rated right above Accenture, and is preceded by ZoomInfo.
Unlock Stripe Product Quality vs. Companies in SaaS Data
VS
Sign Up for Brand Profile PRO to get the full Stripe Product Quality vs. Companies in SaaS data and gain insights into your customers today.
Stripe Pricing
Stripe ROI & Value For Money
3.7/5
Stripe has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Stripe's overall ROI score rated by its users and customers.
Stripe Pricing Plans
Stripe has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Sports & Entertainment industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Stripe.
Who Uses Stripe?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Stripe ROI
Stripe's ROI score was rated highest by customers from the Sports & Entertainment industry, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Stripe's ROI score.
Ranked Stripe ROI the Highest
Ranked Stripe ROI the Lowest
Stripe ROI Score by Gender
Female customers rated Stripe's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Stripe.
Male
3.4/5
Female
3.5/5
Stripe ROI Score by Ethnicity
Stripe's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Stripe.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.6 | Other | 2.6 |
Stripe ROI Score by Age
Stripe's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Stripe.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3 | 41-45 | 3 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3.3 | 51-55 | 3.3 |
56-60 1.5 | 56-60 | 1.5 |
66+ 2.8 | 66+ | 2.8 |
Stripe ROI Score by Usage
Stripe's ROI score was rated the highest by customers who have used Stripe's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Stripe ROI Score by Industry
Stripe's ROI score was rated the highest by Sports & Entertainment industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Stripe Pricing vs. Competitors
Compared to its competitors, Stripe's ROI score is rated right above Block, and is preceded by Klarna.
Unlock Stripe ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Stripe ROI vs. Competitors data and gain insights into your customers today.
ROI for Other SaaS Brands
In the SaaS industry, Stripe's ROI score is rated right above LinkedIn, and is preceded by Docusign.
Unlock Stripe ROI vs. Companies in SaaS Data
VS
Sign Up for Brand Profile PRO to get the full Stripe ROI vs. Companies in SaaS data and gain insights into your customers today.
Stripe Customer Satisfaction (CSAT)
Stripe Customer Satisfaction (CSAT) Score
68 / 100
Stripe has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
30%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
4%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stripe Customer Satisfaction
Stripe's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Stripe's Customer Satisfaction.
Ranked Stripe Customer Satisfaction the Highest
Ranked Stripe Customer Satisfaction the Lowest
Stripe Customer Satisfaction Score by Gender
Male customers rated Stripe's Customer Satisfaction score 2 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Stripe.
65 / 100
MaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 4% | |
Very Dissatisfied | 20% |
63 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 1% | |
Very Dissatisfied | 23% |
Stripe Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Stripe's Customer Satisfaction (CSAT) score was rated 61% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stripe.
61 / 100
Very Satisfied
29%
Satisfied
32%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
6%
Very Dissatisfied
23%
CSAT according to Hispanic or Latino
Stripe's Customer Satisfaction (CSAT) score was rated 86% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stripe.
86 / 100
Very Satisfied
14%
Satisfied
72%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Stripe's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stripe.
80 / 100
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
CSAT according to Asian or Pacific Islander
Stripe's Customer Satisfaction (CSAT) score was rated 76% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stripe.
76 / 100
Very Satisfied
40%
Satisfied
36%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
12%
CSAT according to Other
Stripe's Customer Satisfaction (CSAT) score was rated 37% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stripe.
37 / 100
Very Satisfied
12%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
38%
Stripe Customer Satisfaction Score by Age
Stripe's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Stripe.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 72% | |||||||||||||||
| 31-35 | 81% | |||||||||||||||
| 36-40 | 79% | |||||||||||||||
| 41-45 | 56% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 40% | |||||||||||||||
| 56-60 | 0% |
Stripe Customer Satisfaction Score by Usage
Stripe's Customer Satisfaction score was rated the highest by customers who have used Stripe's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Stripe Customer Satisfaction Score by Industry
Stripe's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Stripe Customer Satisfaction Score by Industry",
"text": "Stripe's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 82,
"stars": 0,
"csatScore": 82,
"text": "Stripe's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 82
},
{
"label": "Accounting",
"groupId": 495,
"score": 63,
"stars": 0,
"csatScore": 63,
"text": "Stripe's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 63
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Stripe's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Stripe's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Stripe's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Stripe Customer Satisfaction vs. Competitors
Compared to its competitors, Stripe's Customer Satisfaction score is rated right above PayPal, and is preceded by Klarna.
Unlock Stripe Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Stripe Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other SaaS Brands
In the SaaS industry, Stripe's Customer Satisfaction score is rated right above Adobe, and is preceded by Docusign.
Unlock Stripe Customer Satisfaction vs. Companies in SaaS Data
VS
Sign Up for Brand Profile PRO to get the full Stripe Customer Satisfaction vs. Companies in SaaS data and gain insights into your customers today.
Stripe Customer Service
3.6/5
Stripe has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Stripe's overall Customer Service score rated by its users and customers.
About Stripe's Customer Service
Address
San Francisco, CA 94107
Website
https://stripe.com
Phone Number
<<not-applicable>>
Stripe's Social Links
Quick Insights into Stripe Customer Service
Stripe's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked Stripe's Customer Service score.
Ranked Stripe Customer Service the Highest
Ranked Stripe Customer Service the Lowest
Stripe Customer Service Score by Gender
Female customers rated Stripe's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Stripe.
Male
3.4/5
Female
3.5/5
Stripe Customer Service Score by Ethnicity
Stripe's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Stripe.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 2.6 | Other | 2.6 |
Stripe Customer Service Score by Age
Stripe's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Stripe.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.4 | 46-50 | 2.4 |
51-55 3.1 | 51-55 | 3.1 |
56-60 1.5 | 56-60 | 1.5 |
66+ 2.8 | 66+ | 2.8 |
Stripe Customer Service Score by Usage
Stripe's Customer Service score was rated the highest by customers who have used Stripe's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Stripe Customer Service Score by Industry
Stripe's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Stripe Customer Service vs. Competitors
Compared to its competitors, Stripe's Customer Service score is rated right above Block, and is preceded by Klarna.
Unlock Stripe Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Stripe Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other SaaS Brands
In the SaaS industry, Stripe's Customer Service score is rated right above Adobe, and is preceded by ZoomInfo.
Unlock Stripe Customer Service vs. Companies in SaaS Data
VS
Sign Up for Brand Profile PRO to get the full Stripe Customer Service vs. Companies in SaaS data and gain insights into your customers today.
Stripe as an Employer
4.2/5
Stripe has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Stripe scored a 26 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Stripe would recommend the brand to a friend. ENPS measures how likely Stripe employees would recommend working at Stripe to a friend.
Net Promoter Score
26
NPS Score
| 55% | Promoters |
|---|---|
| 16% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 41% | Promoters |
|---|---|
| 16% | Passive |
| 43% | Detractors |
Global Ranking Snapshot
Stripe is ranked #133 in the Global Top 100 Brands. It ranks just behind Boeing and just ahead of Gap Inc..
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
131 | | Docusign |  | Allan Thygesen | Tech |
132 |  | Boeing |  | Dave Calhoun | Automotive and Transportation |
133 | | Stripe | | Patrick Collison | SaaS |
134 |  | Gap Inc. |  | Richard Dickson | Retail |
135 |  | Etsy |  | Josh Silverman | Retail |
136 |  | Yum! Brands |  | David Gibbs | Retail |
137 |  | Pixar Animation Studios |  | Jim Morris | Media and Entertainment |
SaaS Ranking Snapshot
Stripe is ranked #9 in the SaaS Industry. It ranks just behind Docusign and just ahead of Western Union.
