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NPS
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LinkedIn is ranked #25 in Top Brands for MillennialsAwards & Recognition
LinkedIn is ranked #25 in Top Brands for Millennials
Awards & Recognition
About LinkedIn's Brand
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.? Join us to transform the way the world works. LinkedIn’s brand is ranked #29 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of LinkedIn. When compared to other organizations within the Tech industry, LinkedIn is ranked #11. Among its major competitors, LinkedIn is ranked in 1st place for NPS while Twitter is 2nd, and Meta is 3rd. Overall, LinkedIn has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
84%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
LinkedIn CMO
LinkedIn Ranking
- #29 / 100 in Global Best Brands
- #25 in Top Brands for Millennials
- #11 in Tech
- #1 / 4 of its competitors
LinkedIn NPS
LinkedIn's Net Promoter Score (NPS) is a 32 with 55% Promoters, 22% Passives, and 23% Detractors. Net Promoter Score tracks whether LinkedIn's customers would recommend using the product based on a scale of -100 to 100.
LinkedIn Overall NPS
| 55% | Promoters |
|---|---|
| 22% | Passives |
| 23% | Detractors |
LinkedIn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2025 33 | May 2025 | 33 |
Jun 2025 33 | Jun 2025 | 33 |
Jul 2025 33 | Jul 2025 | 33 |
Aug 2025 33 | Aug 2025 | 33 |
Sep 2025 33 | Sep 2025 | 33 |
Oct 2025 33 | Oct 2025 | 33 |
Dec 2025 33 | Dec 2025 | 33 |
Jan 2026 33 | Jan 2026 | 33 |
Feb 2026 33 | Feb 2026 | 33 |
Mar 2026 33 | Mar 2026 | 33 |
Apr 2026 33 | Apr 2026 | 33 |
May 2026 33 | May 2026 | 33 |
How Other Brands Compare
LinkedIn is ranked first for NPS among its competitors. Twitter and Meta come in second and third, with ZipRecruiter coming in at #4.
 LinkedIn |  Twitter |  Meta |  ZipRecruiter | |
| Global Ranking | #29 | #91 | #102 | #526 |
| NPS | 32 | 11 | 9 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $57.69B | $746.49B | $950.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LinkedIn NPS by Gender
Female customers rated LinkedIn's NPS 7 points higher than Male customers.
Male
21
LinkedIn's NPS was rated 21 by Male customers on Comparably.
48%
Promoters
25%
Passives
27%
Detractors
Female
28
LinkedIn's NPS was rated 28 by Female customers on Comparably.
53%
Promoters
22%
Passives
25%
Detractors
LinkedIn NPS by Ethnicity
LinkedIn's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 15 | Caucasian | 15 |
Hispanic or Latino 15 | Hispanic or Latino | 15 |
African American/Black 26 | African American/Black | 26 |
Asian or Pacific Islander 36 | Asian or Pacific Islander | 36 |
Native American 0 | Native American | 0 |
Other 11 | Other | 11 |
LinkedIn NPS by Age
LinkedIn's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
LinkedIn NPS by Usage
LinkedIn's NPS was rated the highest by customers who have used LinkedIn's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 51 | 1 to 2 Years | 51 |
2 to 5 Years 17 | 2 to 5 Years | 17 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 12 | Over 10 Years | 12 |
LinkedIn NPS vs. Competitors
Compared to its competitors, LinkedIn's NPS is rated right above Twitter.
| COMPANY | NPS Score | |
|---|---|---|
| 32 | |
| 11 | |
| Meta | 9 |
| ZipRecruiter | 5 |
LinkedIn Customer Reviews
Out of the 71 LinkedIn customer reviews 51 were positive and 20 were constructive. LinkedIn customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
LinkedIn Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of LinkedIn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LinkedIn Customer Loyalty Score by Gender
Female customers rated LinkedIn's Customer Loyalty score 2% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of LinkedIn.
Male
83%
Yes
Female
85%
Yes
LinkedIn Customer Loyalty Score by Ethnicity
LinkedIn's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LinkedIn.
89
out of 100
Caucasian
67
out of 100
Hispanic or Latino
78
out of 100
African American/Black
76
out of 100
Asian or Pacific Islander
100
out of 100
Native American
86
out of 100
Other
LinkedIn Customer Loyalty Score by Age
LinkedIn's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LinkedIn.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 73% | 18-25 | 73% |
26-30 84% | 26-30 | 84% |
31-35 85% | 31-35 | 85% |
36-40 86% | 36-40 | 86% |
41-45 83% | 41-45 | 83% |
46-50 88% | 46-50 | 88% |
51-55 91% | 51-55 | 91% |
56-60 87% | 56-60 | 87% |
61-65 90% | 61-65 | 90% |
66+ 84% | 66+ | 84% |
LinkedIn Customer Loyalty Score by Usage
LinkedIn's Customer Loyalty score was rated the highest by customers who have used LinkedIn's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LinkedIn Customer Loyalty Score by Industry
LinkedIn's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
LinkedIn Customer Loyalty vs. Competitors
Compared to its competitors, LinkedIn's Customer Loyalty score is rated right above Twitter.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 84% | |
| 75% | |
| Meta | 75% |
| ZipRecruiter | 74% |
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Customer Loyalty for Other Tech Brands
In the Tech industry, LinkedIn's Customer Loyalty score is rated right above Zoom Video Communications, and is preceded by Apple.
Unlock LinkedIn Customer Loyalty vs. Companies in Tech Data
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LinkedIn Product Quality
3.9/5
LinkedIn has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock LinkedIn's overall Product Quality score rated by its users and customers.
LinkedIn Product Information
LinkedIn serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. LinkedIn supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
LinkedIn’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated LinkedIn's product the highest. Reviewers from the Automotive and Transportation industry rated LinkedIn the lowest at 4.2.
- Website
- https://linkedin.com/
- Company Size
- 10,000+ Employees
Industry
Tech
AdTech
Business Services
Social
Languages Supported
English
Dutch
French
German
Indonesian
Portuguese
Spanish
Japanese
Turkish
Italian
Korean
Czech
Swedish
Polish
Danish
Norwegian
Product Type
Human Resources (HR) Software
Contact Management Software
Recruitment Software
Quick Insights into LinkedIn Product Quality
LinkedIn's Product Quality score was rated highest by customers from the Insurance industry, and rated lowest by customers from the Staffing and Recruiting industry.
Sign Up to unlock insights into how customers have ranked LinkedIn's Product Quality.
Ranked LinkedIn Product Quality the Highest
Ranked LinkedIn Product Quality the Lowest
LinkedIn Product Quality Score by Gender
Female customers rated LinkedIn's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LinkedIn.
Male
3.8/5
Female
3.9/5
LinkedIn Product Quality Score by Ethnicity
LinkedIn's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LinkedIn.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Native American 3.8 | Native American | 3.8 |
Other 3.5 | Other | 3.5 |
LinkedIn Product Quality Score by Age
LinkedIn's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LinkedIn.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4 | 26-30 | 4 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.8 | 36-40 | 3.8 |
41-45 4.1 | 41-45 | 4.1 |
46-50 3.6 | 46-50 | 3.6 |
51-55 4 | 51-55 | 4 |
56-60 3.7 | 56-60 | 3.7 |
61-65 2 | 61-65 | 2 |
66+ 3.2 | 66+ | 3.2 |
LinkedIn Product Quality Score by Usage
LinkedIn's Product Quality score was rated the highest by customers who have used LinkedIn's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
LinkedIn Product Quality Score by Industry
LinkedIn's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Staffing and Recruiting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
LinkedIn Product Quality vs. Competitors
Compared to its competitors, LinkedIn's Product Quality score is rated right above Twitter.
| COMPANY | Product Quality Score | |
|---|---|---|
| 3.9/5 | |
| 3.6/5 | |
| Meta | 3.6/5 |
| ZipRecruiter | 3.5/5 |
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Product Quality for Other Tech Brands
In the Tech industry, LinkedIn's Product Quality score is rated right below ROBLOX.
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LinkedIn Pricing
LinkedIn ROI & Value For Money
3.7/5
LinkedIn has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock LinkedIn's overall ROI score rated by its users and customers.
LinkedIn Pricing Plans
LinkedIn has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry. The users from the Staffing and Recruiting industry think that they had the lowest ROI from LinkedIn.
Who Uses LinkedIn?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into LinkedIn ROI
LinkedIn's ROI score was rated highest by customers from the Telecommunications industry, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked LinkedIn's ROI score.
Ranked LinkedIn ROI the Highest
Ranked LinkedIn ROI the Lowest
LinkedIn ROI Score by Gender
LinkedIn's ROI score was rated 3.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LinkedIn.
Male
3.5/5
Female
3.5/5
LinkedIn ROI Score by Ethnicity
LinkedIn's ROI score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LinkedIn.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Native American 4 | Native American | 4 |
Other 3.3 | Other | 3.3 |
LinkedIn ROI Score by Age
LinkedIn's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LinkedIn.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.4 | 46-50 | 3.4 |
51-55 3.5 | 51-55 | 3.5 |
56-60 3.2 | 56-60 | 3.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.8 | 66+ | 2.8 |
LinkedIn ROI Score by Usage
LinkedIn's ROI score was rated the highest by customers who have used LinkedIn's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
LinkedIn ROI Score by Industry
LinkedIn's ROI score was rated the highest by Telecommunications industry customers, and the lowest by Staffing and Recruiting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
LinkedIn Pricing vs. Competitors
Compared to its competitors, LinkedIn's ROI score is rated right above Meta.
| COMPANY | Pricing Score | |
|---|---|---|
| 3.7/5 | |
| Meta | 3.6/5 |
| 3.6/5 | |
| ZipRecruiter | 3.4/5 |
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ROI for Other Tech Brands
In the Tech industry, LinkedIn's ROI score is rated right below ROBLOX.
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LinkedIn Customer Satisfaction (CSAT)
LinkedIn Customer Satisfaction (CSAT) Score
76 / 100
LinkedIn has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
40%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
3%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LinkedIn Customer Satisfaction
LinkedIn's Customer Satisfaction score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked LinkedIn's Customer Satisfaction.
Ranked LinkedIn Customer Satisfaction the Highest
Ranked LinkedIn Customer Satisfaction the Lowest
LinkedIn Customer Satisfaction Score by Gender
Female customers rated LinkedIn's Customer Satisfaction score 7 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LinkedIn.
69 / 100
MaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 41% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 5% | |
Very Dissatisfied | 17% |
76 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 2% | |
Very Dissatisfied | 11% |
LinkedIn Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LinkedIn's Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LinkedIn.
70 / 100
Very Satisfied
27%
Satisfied
43%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
6%
Very Dissatisfied
14%
CSAT according to Hispanic or Latino
LinkedIn's Customer Satisfaction (CSAT) score was rated 73% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LinkedIn.
73 / 100
Very Satisfied
32%
Satisfied
41%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
16%
CSAT according to African American/Black
LinkedIn's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LinkedIn.
67 / 100
Very Satisfied
29%
Satisfied
38%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
6%
Very Dissatisfied
15%
CSAT according to Asian or Pacific Islander
LinkedIn's Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LinkedIn.
84 / 100
Very Satisfied
39%
Satisfied
45%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
2%
Very Dissatisfied
6%
CSAT according to Other
LinkedIn's Customer Satisfaction (CSAT) score was rated 62% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LinkedIn.
62 / 100
Very Satisfied
30%
Satisfied
32%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
4%
Very Dissatisfied
23%
LinkedIn Customer Satisfaction Score by Age
LinkedIn's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LinkedIn.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 76% | |||||||||||||||
| 26-30 | 82% | |||||||||||||||
| 31-35 | 84% | |||||||||||||||
| 36-40 | 78% | |||||||||||||||
| 41-45 | 78% | |||||||||||||||
| 46-50 | 60% | |||||||||||||||
| 51-55 | 72% | |||||||||||||||
| 56-60 | 63% | |||||||||||||||
| 61-65 | 14% | |||||||||||||||
| 66+ | 43% |
LinkedIn Customer Satisfaction Score by Usage
LinkedIn's Customer Satisfaction score was rated the highest by customers who have used LinkedIn's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
LinkedIn Customer Satisfaction Score by Industry
LinkedIn's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Staffing and Recruiting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "LinkedIn Customer Satisfaction Score by Industry",
"text": "LinkedIn's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Staffing and Recruiting industry customers.",
"bars": [
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{
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{
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{
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"scoreClassName": "",
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},
{
"label": "Consumer Goods",
"groupId": 513,
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"csatScore": 67,
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"scoreClassName": "",
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},
{
"label": "Education",
"groupId": 515,
"score": 73,
"stars": 0,
"csatScore": 73,
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"scoreClassName": "",
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},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
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},
{
"label": "Insurance",
"groupId": 526,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
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},
{
"label": "Logistics and Supply Chain",
"groupId": 531,
"score": 75,
"stars": 0,
"csatScore": 75,
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"scoreClassName": "",
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},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 51,
"stars": 0,
"csatScore": 51,
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"scoreClassName": "",
"scoreLabel": 51
},
{
"label": "Mechanical, Civil or Industrial Engineering",
"groupId": 536,
"score": 75,
"stars": 0,
"csatScore": 75,
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"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Media and Entertainment",
"groupId": 537,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "LinkedIn's Customer Satisfaction score is rated by Media and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "LinkedIn's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
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"groupId": 563,
"score": 33,
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}
]
}LinkedIn Customer Satisfaction vs. Competitors
Compared to its competitors, LinkedIn's Customer Satisfaction score is rated right above Meta.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 76% | |
| Meta | 65% |
| 64% | |
| ZipRecruiter | 47% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, LinkedIn's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.
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LinkedIn Customer Service
3.6/5
LinkedIn has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About LinkedIn's Customer Service
Address
1000 W Maude Ave, Sunnyvale, CA 94085
Website
https://linkedin.com/
Phone Number
650-687-3600
LinkedIn's Social Links
Quick Insights into LinkedIn Customer Service
LinkedIn's Customer Service score was rated highest by customers from the Telecommunications industry, and rated lowest by customers ages 61-65.
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Ranked LinkedIn Customer Service the Highest
Ranked LinkedIn Customer Service the Lowest
LinkedIn Customer Service Score by Gender
Female customers rated LinkedIn's Customer Service score 0.1 stars higher than Male customers.
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Male
3.4/5
Female
3.5/5
LinkedIn Customer Service Score by Ethnicity
LinkedIn's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Native American 4 | Native American | 4 |
Other 3 | Other | 3 |
LinkedIn Customer Service Score by Age
LinkedIn's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.1 | 46-50 | 3.1 |
51-55 3.4 | 51-55 | 3.4 |
56-60 3.3 | 56-60 | 3.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
LinkedIn Customer Service Score by Usage
LinkedIn's Customer Service score was rated the highest by customers who have used LinkedIn's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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LinkedIn Customer Service Score by Industry
LinkedIn's Customer Service score was rated the highest by Telecommunications industry customers, and the lowest by Non-Profit industry customers.
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LinkedIn Customer Service vs. Competitors
Compared to its competitors, LinkedIn's Customer Service score is rated right above Meta.
| COMPANY | Customer Service Score | |
|---|---|---|
| 3.6/5 | |
| Meta | 3.5/5 |
| 3.5/5 | |
| ZipRecruiter | 2.8/5 |
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Customer Service for Other Tech Brands
In the Tech industry, LinkedIn's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
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LinkedIn as an Employer
4.6/5
LinkedIn has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
LinkedIn scored a 32 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of LinkedIn would recommend the brand to a friend. ENPS measures how likely LinkedIn employees would recommend working at LinkedIn to a friend.
Net Promoter Score
32
NPS Score
| 55% | Promoters |
|---|---|
| 22% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 59% | Promoters |
|---|---|
| 22% | Passive |
| 19% | Detractors |
Global Ranking Snapshot
LinkedIn is ranked #29 in the Global Top 100 Brands. It ranks just behind CHANEL and just ahead of Uniqlo.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
27 |  | Rockstar Games |  | Strauss Zelnick | Media and Entertainment |
28 |  | CHANEL |  | Alain Wertheimer | Fashion and Beauty |
29 | | | Ryan Roslansky | Tech | |
30 |  | Uniqlo |  | Tadashi Yanai | Fashion and Beauty |
31 |  | PlayStation |  | Jim Ryan | Media and Entertainment |
32 |  | Tesla |  | Elon Musk | Automotive and Transportation |
33 |  | Starbucks |  | Howard Schultz | Travel and Hospitality |
Tech Ranking Snapshot
LinkedIn is ranked #11 in the Tech Industry. It ranks just behind Rockstar Games and just ahead of NVIDIA.
