49
NPS
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Logitech is ranked #48 in Global Top 100 BrandsAwards & Recognition
Logitech is ranked #48 in Global Top 100 Brands
Awards & Recognition
About Logitech's Brand
Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. Logitech’s brand is ranked #48 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Logitech. When compared to other organizations within the Tech industry, Logitech is ranked #15. Among its major competitors, Logitech is ranked in 1st place for NPS while Apple is 2nd, and Microsoft is 3rd.Their current market cap is $18.69B
Brand at a Glance
82%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
Logitech CMO
Logitech Ranking
- #48 / 100 in Global Best Brands
- #15 in Tech
- #1 / 4 of its competitors
Logitech NPS
Logitech's Net Promoter Score (NPS) is a 49 with 63% Promoters, 23% Passives, and 14% Detractors. Net Promoter Score tracks whether Logitech's customers would recommend using the product based on a scale of -100 to 100.
Logitech Overall NPS
| 63% | Promoters |
|---|---|
| 23% | Passives |
| 14% | Detractors |
Logitech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 48 | Dec 2024 | 48 |
Jan 2025 48 | Jan 2025 | 48 |
Feb 2025 49 | Feb 2025 | 49 |
Mar 2025 49 | Mar 2025 | 49 |
Apr 2025 49 | Apr 2025 | 49 |
Jun 2025 49 | Jun 2025 | 49 |
Jul 2025 47 | Jul 2025 | 47 |
Aug 2025 47 | Aug 2025 | 47 |
Sep 2025 47 | Sep 2025 | 47 |
Oct 2025 47 | Oct 2025 | 47 |
Nov 2025 48 | Nov 2025 | 48 |
Jan 2026 48 | Jan 2026 | 48 |
How Other Brands Compare
Logitech is ranked first for NPS among its competitors. Apple and Microsoft come in second and third, with Samsung coming in at #4. Among those competitors, it is the lowest valued company behind Apple.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Logitech NPS by Gender
Male customers rated Logitech's NPS 4 points higher than Female customers.
Male
56
Logitech's NPS was rated 56 by Male customers on Comparably.
67%
Promoters
22%
Passives
11%
Detractors
Female
52
Logitech's NPS was rated 52 by Female customers on Comparably.
63%
Promoters
26%
Passives
11%
Detractors
Logitech NPS by Ethnicity
Logitech's NPS was rated the highest by Native American customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Hispanic or Latino 49 | Hispanic or Latino | 49 |
African American/Black 67 | African American/Black | 67 |
Asian or Pacific Islander 64 | Asian or Pacific Islander | 64 |
Native American 100 | Native American | 100 |
Other 28 | Other | 28 |
Logitech NPS by Age
Logitech's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Logitech NPS by Usage
Logitech's NPS was rated the highest by customers who have used Logitech's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 46 | Less than 1 Year | 46 |
1 to 2 Years 45 | 1 to 2 Years | 45 |
2 to 5 Years 68 | 2 to 5 Years | 68 |
5 to 10 Years 60 | 5 to 10 Years | 60 |
Over 10 Years 36 | Over 10 Years | 36 |
Logitech Customer Reviews
Out of the 38 Logitech customer reviews 35 were positive and 3 were constructive. Logitech customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Logitech Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Logitech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Logitech Customer Loyalty Score by Gender
Male customers rated Logitech's Customer Loyalty score 1% higher than Female customers.
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Male
86%
Yes
Female
85%
Yes
Logitech Customer Loyalty Score by Ethnicity
Logitech's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Logitech.
85
out of 100
Caucasian
89
out of 100
Hispanic or Latino
90
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
100
out of 100
Native American
74
out of 100
Other
Logitech Customer Loyalty Score by Age
Logitech's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 81% | 18-25 | 81% |
26-30 87% | 26-30 | 87% |
31-35 82% | 31-35 | 82% |
36-40 94% | 36-40 | 94% |
41-45 89% | 41-45 | 89% |
46-50 87% | 46-50 | 87% |
51-55 70% | 51-55 | 70% |
56-60 100% | 56-60 | 100% |
66+ 100% | 66+ | 100% |
Logitech Customer Loyalty Score by Usage
Logitech's Customer Loyalty score was rated the highest by customers who have used Logitech's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Logitech Customer Loyalty Score by Industry
Logitech's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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Logitech Customer Loyalty vs. Competitors
Compared to its competitors, Logitech's Customer Loyalty score is rated right above Samsung, and is preceded by Microsoft.
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Customer Loyalty for Other Tech Brands
In the Tech industry, Logitech's Customer Loyalty score is rated right above Peloton, and is preceded by Zoom Video Communications.
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Logitech Product Quality
4.2/5
Logitech has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Logitech Product Information
Logitech’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Consumer Electronics industry rated Logitech's product the highest. Reviewers from the Arts and Entertainment industry rated Logitech the lowest at 4.2.
- Website
- http://logitech.com
- Company Size
- 5,001-10,000 Employees
Industry
Computer Hardware
Quick Insights into Logitech Product Quality
Logitech's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers ages 66+.
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Ranked Logitech Product Quality the Highest
Ranked Logitech Product Quality the Lowest
Logitech Product Quality Score by Gender
Female customers rated Logitech's Product Quality score 0.1 stars higher than Male customers.
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Male
4.3/5
Female
4.4/5
Logitech Product Quality Score by Ethnicity
Logitech's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Native American 4.3 | Native American | 4.3 |
Other 3.7 | Other | 3.7 |
Logitech Product Quality Score by Age
Logitech's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.3 | 26-30 | 4.3 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4.4 | 36-40 | 4.4 |
41-45 3.9 | 41-45 | 3.9 |
46-50 3.4 | 46-50 | 3.4 |
51-55 4.6 | 51-55 | 4.6 |
56-60 5 | 56-60 | 5 |
66+ 2.6 | 66+ | 2.6 |
Logitech Product Quality Score by Usage
Logitech's Product Quality score was rated the highest by customers who have used Logitech's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Logitech Product Quality Score by Industry
Logitech's Product Quality score was rated the highest by Consumer Electronics industry customers, and the lowest by Aerospace and Aviation industry customers.
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Logitech Product Quality vs. Competitors
Compared to its competitors, Logitech's Product Quality score is rated right above Microsoft, and is preceded by Apple.
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Product Quality for Other Tech Brands
In the Tech industry, Logitech's Product Quality score is rated right above Netflix, and is preceded by Zoom Video Communications.
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Logitech Pricing
Logitech ROI & Value For Money
4/5
Logitech has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Logitech Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Logitech.
Quick Insights into Logitech ROI
Logitech's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 66+.
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Ranked Logitech ROI the Highest
Ranked Logitech ROI the Lowest
Logitech ROI Score by Gender
Female customers rated Logitech's ROI score 0.2 stars higher than Male customers.
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Male
4/5
Female
4.2/5
Logitech ROI Score by Ethnicity
Logitech's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Native American 3.6 | Native American | 3.6 |
Other 3.4 | Other | 3.4 |
Logitech ROI Score by Age
Logitech's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.3 | 31-35 | 4.3 |
36-40 4.2 | 36-40 | 4.2 |
41-45 3.9 | 41-45 | 3.9 |
46-50 3.1 | 46-50 | 3.1 |
51-55 4.5 | 51-55 | 4.5 |
56-60 5 | 56-60 | 5 |
66+ 2.3 | 66+ | 2.3 |
Logitech ROI Score by Usage
Logitech's ROI score was rated the highest by customers who have used Logitech's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Logitech ROI Score by Industry
Logitech's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.
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Logitech Pricing vs. Competitors
Compared to its competitors, Logitech's ROI score is rated right above Apple.
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ROI for Other Tech Brands
In the Tech industry, Logitech's ROI score is rated right above Peloton, and is preceded by Nintendo.
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Logitech Customer Satisfaction (CSAT)
Logitech Customer Satisfaction (CSAT) Score
90 / 100
Logitech has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
38%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
2%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Logitech Customer Satisfaction
Logitech's Customer Satisfaction score was rated highest by customers who have used Logitech's products/services for 2 to 5 Years, and rated lowest by customers ages 66+.
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Ranked Logitech Customer Satisfaction the Highest
Ranked Logitech Customer Satisfaction the Lowest
Logitech Customer Satisfaction Score by Gender
Female customers rated Logitech's Customer Satisfaction score 7 points higher than Male customers.
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93 / 100
MaleVery Satisfied | 52% | |
|---|---|---|
Satisfied | 41% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 1% | |
Very Dissatisfied | 6% |
100 / 100
FemaleVery Satisfied | 53% | |
|---|---|---|
Satisfied | 47% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Logitech Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Logitech's Customer Satisfaction (CSAT) score was rated 88% according to Caucasian users and customers.
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88 / 100
Very Satisfied
56%
Satisfied
32%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
8%
CSAT according to Hispanic or Latino
Logitech's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Logitech's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
43%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Logitech's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
54%
Satisfied
46%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Native American
Logitech's Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Logitech's Customer Satisfaction (CSAT) score was rated 90% according to Other users and customers.
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90 / 100
Very Satisfied
45%
Satisfied
45%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
10%
Logitech Customer Satisfaction Score by Age
Logitech's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 96% | |||||||||||||||
| 26-30 | 93% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 83% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 56-60 | 100% | |||||||||||||||
| 66+ | 33% |
Logitech Customer Satisfaction Score by Usage
Logitech's Customer Satisfaction score was rated the highest by customers who have used Logitech's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Logitech Customer Satisfaction Score by Industry
Logitech's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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}Logitech Customer Satisfaction vs. Competitors
Compared to its competitors, Logitech's Customer Satisfaction score is rated right above Apple.
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Logitech's Customer Satisfaction score is rated right above Nintendo.
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Logitech Customer Service
4/5
Logitech has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Logitech's Customer Service
Address
7700 Gateway Blvd, Newark, CA 94560
Website
http://logitech.com
Phone Number
5107134866
Logitech's Social Links
Quick Insights into Logitech Customer Service
Logitech's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Logitech Customer Service the Highest
Ranked Logitech Customer Service the Lowest
Logitech Customer Service Score by Gender
Female customers rated Logitech's Customer Service score 0.3 stars higher than Male customers.
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Male
3.9/5
Female
4.2/5
Logitech Customer Service Score by Ethnicity
Logitech's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Logitech.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Native American 4.1 | Native American | 4.1 |
Other 3.5 | Other | 3.5 |
Logitech Customer Service Score by Age
Logitech's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4 | 31-35 | 4 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.9 | 41-45 | 3.9 |
46-50 3.5 | 46-50 | 3.5 |
51-55 4.1 | 51-55 | 4.1 |
56-60 5 | 56-60 | 5 |
66+ 2.1 | 66+ | 2.1 |
Logitech Customer Service Score by Usage
Logitech's Customer Service score was rated the highest by customers who have used Logitech's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Logitech Customer Service Score by Industry
Logitech's Customer Service score was rated the highest by Education industry customers, and the lowest by Aerospace and Aviation industry customers.
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Logitech Customer Service vs. Competitors
Compared to its competitors, Logitech's Customer Service score is rated right above Microsoft, and is preceded by Apple.
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Customer Service for Other Tech Brands
In the Tech industry, Logitech's Customer Service score is rated right above Peloton, and is preceded by Nintendo.
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VS
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Logitech as an Employer
4.5/5
Logitech has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Logitech scored a 49 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Logitech would recommend the brand to a friend. ENPS measures how likely Logitech employees would recommend working at Logitech to a friend.
Net Promoter Score
49
NPS Score
| 63% | Promoters |
|---|---|
| 23% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 58% | Promoters |
|---|---|
| 18% | Passive |
| 24% | Detractors |
Global Ranking Snapshot
Logitech is ranked #48 in the Global Top 100 Brands. It ranks just behind Pinterest and just ahead of Ritz-Carlton.
