44
NPS
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AMD is ranked #53 in Global Top 100 BrandsAwards & Recognition
AMD is ranked #53 in Global Top 100 Brands
Awards & Recognition
About AMD's Brand
Advanced Micro Devices (AMD) is a semiconductor company that designs and develops graphics units, processors, and media solutions. AMD’s brand is ranked #53 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of AMD. When compared to other organizations within the Tech industry, AMD is ranked #17. Among its major competitors, AMD is ranked in 2nd place for NPS while NVIDIA is 1st, and Analog Devices is 3rd. Overall, AMD has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $98.91B
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
AMD CMO
John Taylor
John Taylor serves as the Chief Marketing Officer of AMD. John started at AMD in Oct of 2017. John currently resides in the Austin, Texas Area.
AMD Ranking
- #53 / 100 in Global Best Brands
- #17 in Tech
- #2 / 4 of its competitors
AMD NPS
AMD's Net Promoter Score (NPS) is a 44 with 62% Promoters, 20% Passives, and 18% Detractors. Net Promoter Score tracks whether AMD's customers would recommend using the product based on a scale of -100 to 100.
AMD Overall NPS
| 62% | Promoters |
|---|---|
| 20% | Passives |
| 18% | Detractors |
AMD NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 46 | Oct 2024 | 46 |
Nov 2024 46 | Nov 2024 | 46 |
Dec 2024 46 | Dec 2024 | 46 |
Jan 2025 44 | Jan 2025 | 44 |
Feb 2025 44 | Feb 2025 | 44 |
Mar 2025 44 | Mar 2025 | 44 |
Apr 2025 44 | Apr 2025 | 44 |
Jun 2025 44 | Jun 2025 | 44 |
Jul 2025 44 | Jul 2025 | 44 |
Aug 2025 44 | Aug 2025 | 44 |
Sep 2025 44 | Sep 2025 | 44 |
Jan 2026 44 | Jan 2026 | 44 |
How Other Brands Compare
AMD is ranked second for NPS among its competitors. NVIDIA and Analog Devices come in first and third, with Qualcomm coming in at #4. Among those competitors, it is the third most valued company behind NVIDIA.
 AMD |  NVIDIA |  Qualcomm |  Analog Devices | |
| Global Ranking | #53 | #34 | #202 | #- |
| NPS | 44 | 47 | 32 | 36 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $98.91B | $369.58B | $156.84B | $59.16B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AMD NPS by Gender
Male customers rated AMD's NPS 30 points higher than Female customers.
Male
57
AMD's NPS was rated 57 by Male customers on Comparably.
65%
Promoters
27%
Passives
8%
Detractors
Female
27
AMD's NPS was rated 27 by Female customers on Comparably.
47%
Promoters
33%
Passives
20%
Detractors
AMD NPS by Ethnicity
AMD's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 28 | Caucasian | 28 |
Hispanic or Latino 73 | Hispanic or Latino | 73 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Native American 49 | Native American | 49 |
Other 56 | Other | 56 |
AMD NPS by Age
AMD's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
AMD NPS by Usage
AMD's NPS was rated the highest by customers who have used AMD's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 39 | Less than 1 Year | 39 |
1 to 2 Years 55 | 1 to 2 Years | 55 |
2 to 5 Years 53 | 2 to 5 Years | 53 |
5 to 10 Years 54 | 5 to 10 Years | 54 |
Over 10 Years 67 | Over 10 Years | 67 |
AMD NPS vs. Competitors
Compared to its competitors, AMD's NPS is rated right above Analog Devices, and is preceded by NVIDIA.
| COMPANY | NPS Score | |
|---|---|---|
| NVIDIA | 47 |
| AMD | 44 |
| Analog Devices | 36 |
| Qualcomm | 32 |
 | Exar Corporation | N/A |
 | Synaptics | -33 |
AMD Customer Reviews
Out of the 30 AMD customer reviews 26 were positive and 4 were constructive. AMD customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
AMD Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of AMD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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AMD Customer Loyalty Score by Gender
Female customers rated AMD's Customer Loyalty score 1% higher than Male customers.
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Male
83%
Yes
Female
84%
Yes
AMD Customer Loyalty Score by Ethnicity
AMD's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AMD.
74
out of 100
Caucasian
84
out of 100
Hispanic or Latino
91
out of 100
African American/Black
86
out of 100
Asian or Pacific Islander
85
out of 100
Native American
89
out of 100
Other
AMD Customer Loyalty Score by Age
AMD's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 81% | 18-25 | 81% |
26-30 88% | 26-30 | 88% |
31-35 61% | 31-35 | 61% |
36-40 92% | 36-40 | 92% |
41-45 94% | 41-45 | 94% |
46-50 82% | 46-50 | 82% |
51-55 100% | 51-55 | 100% |
56-60 70% | 56-60 | 70% |
61-65 78% | 61-65 | 78% |
66+ 64% | 66+ | 64% |
AMD Customer Loyalty Score by Usage
AMD's Customer Loyalty score was rated the highest by customers who have used AMD's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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AMD Customer Loyalty Score by Industry
AMD's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
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AMD Customer Loyalty vs. Competitors
Compared to its competitors, AMD's Customer Loyalty score is rated right above Qualcomm, and is preceded by NVIDIA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Analog Devices | 90% |
| NVIDIA | 83% |
| AMD | 79% |
| Qualcomm | 79% |
| Synaptics | 68% |
| Exar Corporation | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, AMD's Customer Loyalty score is rated right below Peloton.
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AMD Product Quality
4.1/5
AMD has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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AMD Product Information
AMD’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated AMD's product the highest. Reviewers from the Accounting industry rated AMD the lowest at 4.2.
- Website
- http://www.amd.com/en-gb
- Company Size
- 5,001-10,000 Employees
Industry
Enterprise
Gaming
Hardware and Devices
SaaS
Virtual Reality
Quick Insights into AMD Product Quality
AMD's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers from the Architecture and Planning industry.
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Ranked AMD Product Quality the Highest
Ranked AMD Product Quality the Lowest
AMD Product Quality Score by Gender
Male customers rated AMD's Product Quality score 0.7 stars higher than Female customers.
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Male
4.4/5
Female
3.7/5
AMD Product Quality Score by Ethnicity
AMD's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Native American 4.2 | Native American | 4.2 |
Other 4.3 | Other | 4.3 |
AMD Product Quality Score by Age
AMD's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4 | 26-30 | 4 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4.4 | 36-40 | 4.4 |
41-45 4.1 | 41-45 | 4.1 |
46-50 4.5 | 46-50 | 4.5 |
51-55 5 | 51-55 | 5 |
56-60 4.6 | 56-60 | 4.6 |
61-65 5 | 61-65 | 5 |
66+ 3.8 | 66+ | 3.8 |
AMD Product Quality Score by Usage
AMD's Product Quality score was rated the highest by customers who have used AMD's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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AMD Product Quality Score by Industry
AMD's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.
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AMD Product Quality vs. Competitors
Compared to its competitors, AMD's Product Quality score is rated right above Analog Devices, and is preceded by NVIDIA.
| COMPANY | Product Quality Score | |
|---|---|---|
| NVIDIA | 4.2/5 |
| AMD | 4.1/5 |
| Analog Devices | 4.1/5 |
| Qualcomm | 4/5 |
| Synaptics | 3.5/5 |
| Exar Corporation | N/A |
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Product Quality for Other Tech Brands
In the Tech industry, AMD's Product Quality score is rated right above Google, and is preceded by Spotify.
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AMD Pricing
AMD ROI & Value For Money
4.1/5
AMD has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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AMD Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from AMD.
Quick Insights into AMD ROI
AMD's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers ages 66+.
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Ranked AMD ROI the Highest
Ranked AMD ROI the Lowest
AMD ROI Score by Gender
Male customers rated AMD's ROI score 0.2 stars higher than Female customers.
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Male
4.3/5
Female
4.1/5
AMD ROI Score by Ethnicity
AMD's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 4.9 | African American/Black | 4.9 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Native American 4.4 | Native American | 4.4 |
Other 4.5 | Other | 4.5 |
AMD ROI Score by Age
AMD's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.3 | 26-30 | 4.3 |
31-35 3.9 | 31-35 | 3.9 |
36-40 4.5 | 36-40 | 4.5 |
41-45 4.1 | 41-45 | 4.1 |
46-50 4.4 | 46-50 | 4.4 |
51-55 4.5 | 51-55 | 4.5 |
56-60 4.3 | 56-60 | 4.3 |
61-65 4.4 | 61-65 | 4.4 |
66+ 3.6 | 66+ | 3.6 |
AMD ROI Score by Usage
AMD's ROI score was rated the highest by customers who have used AMD's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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AMD ROI Score by Industry
AMD's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.
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AMD Pricing vs. Competitors
Compared to its competitors, AMD's ROI score is rated right above Analog Devices.
| COMPANY | Pricing Score | |
|---|---|---|
| AMD | 4.1/5 |
| Analog Devices | 4.1/5 |
| NVIDIA | 4/5 |
| Qualcomm | 3.9/5 |
| Synaptics | 3.4/5 |
| Exar Corporation | N/A |
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ROI for Other Tech Brands
In the Tech industry, AMD's ROI score is rated right above Zoom Video Communications.
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AMD Customer Satisfaction (CSAT)
AMD Customer Satisfaction (CSAT) Score
81 / 100
AMD has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
37%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
1%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AMD Customer Satisfaction
AMD's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers ages 66+.
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Ranked AMD Customer Satisfaction the Highest
Ranked AMD Customer Satisfaction the Lowest
AMD Customer Satisfaction Score by Gender
Male customers rated AMD's Customer Satisfaction score 19 points higher than Female customers.
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91 / 100
MaleVery Satisfied | 55% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 1% | |
Very Dissatisfied | 6% |
72 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 52% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 4% | |
Very Dissatisfied | 12% |
AMD Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AMD's Customer Satisfaction (CSAT) score was rated 79% according to Caucasian users and customers.
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79 / 100
Very Satisfied
41%
Satisfied
38%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
9%
CSAT according to Hispanic or Latino
AMD's Customer Satisfaction (CSAT) score was rated 91% according to Hispanic or Latino users and customers.
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91 / 100
Very Satisfied
55%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
9%
CSAT according to African American/Black
AMD's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
AMD's Customer Satisfaction (CSAT) score was rated 95% according to Asian or Pacific Islander users and customers.
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95 / 100
Very Satisfied
59%
Satisfied
36%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Native American
AMD's Customer Satisfaction (CSAT) score was rated 83% according to Native American users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
AMD's Customer Satisfaction (CSAT) score was rated 90% according to Other users and customers.
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90 / 100
Very Satisfied
38%
Satisfied
52%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
10%
AMD Customer Satisfaction Score by Age
AMD's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 91% | |||||||||||||||
| 26-30 | 79% | |||||||||||||||
| 31-35 | 85% | |||||||||||||||
| 36-40 | 94% | |||||||||||||||
| 41-45 | 82% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 100% | |||||||||||||||
| 61-65 | 100% | |||||||||||||||
| 66+ | 0% |
AMD Customer Satisfaction Score by Usage
AMD's Customer Satisfaction score was rated the highest by customers who have used AMD's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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AMD Customer Satisfaction Score by Industry
AMD's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.
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{
"title": "AMD Customer Satisfaction Score by Industry",
"text": "AMD's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 89,
"stars": 0,
"csatScore": 89,
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"scoreClassName": "",
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{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
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{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 75,
"stars": 0,
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"score": 63,
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"groupId": 501,
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"groupId": 504,
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}AMD Customer Satisfaction vs. Competitors
Compared to its competitors, AMD's Customer Satisfaction score is rated right above Analog Devices, and is preceded by NVIDIA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NVIDIA | 82% |
| AMD | 81% |
| Analog Devices | 78% |
| Qualcomm | 78% |
| Synaptics | 67% |
| Exar Corporation | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, AMD's Customer Satisfaction score is rated right above Google, and is preceded by Spotify.
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AMD Customer Service
4.1/5
AMD has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About AMD's Customer Service
Address
2485 Augustine Dr, Santa Clara, CA 95054
Website
http://www.amd.com/en-gb
Phone Number
(408) 749-4000
Quick Insights into AMD Customer Service
AMD's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers ages 66+.
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Ranked AMD Customer Service the Highest
Ranked AMD Customer Service the Lowest
AMD Customer Service Score by Gender
AMD's Customer Service score was rated 4.1 by both Female and Male customers on Comparably.
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Male
4.1/5
Female
4.1/5
AMD Customer Service Score by Ethnicity
AMD's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 4.9 | African American/Black | 4.9 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Native American 4.2 | Native American | 4.2 |
Other 4.4 | Other | 4.4 |
AMD Customer Service Score by Age
AMD's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4 | 31-35 | 4 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4.2 | 41-45 | 4.2 |
46-50 4.3 | 46-50 | 4.3 |
51-55 4 | 51-55 | 4 |
56-60 4.3 | 56-60 | 4.3 |
61-65 3.9 | 61-65 | 3.9 |
66+ 3.3 | 66+ | 3.3 |
AMD Customer Service Score by Usage
AMD's Customer Service score was rated the highest by customers who have used AMD's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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AMD Customer Service Score by Industry
AMD's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Education industry customers.
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AMD Customer Service vs. Competitors
Compared to its competitors, AMD's Customer Service score is rated right above NVIDIA, and is preceded by Analog Devices.
| COMPANY | Customer Service Score | |
|---|---|---|
| Analog Devices | 4.2/5 |
| AMD | 4.1/5 |
| NVIDIA | 4/5 |
| Qualcomm | 4/5 |
| Synaptics | 3.1/5 |
| Exar Corporation | N/A |
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Customer Service for Other Tech Brands
In the Tech industry, AMD's Customer Service score is rated right above Google, and is preceded by Apple.
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Consumer vs. Employees
AMD scored a 44 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of AMD would recommend the brand to a friend. ENPS measures how likely AMD employees would recommend working at AMD to a friend.
Net Promoter Score
44
NPS Score
| 62% | Promoters |
|---|---|
| 20% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 47% | Promoters |
|---|---|
| 27% | Passive |
| 26% | Detractors |
Global Ranking Snapshot
AMD is ranked #53 in the Global Top 100 Brands. It ranks just behind Gucci and just ahead of Tiffany & Co.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
51 |  | Crocs |  | Andrew Rees | Fashion and Beauty |
52 |  | Gucci |  | Marco Bizzarri | Fashion and Beauty |
53 | | AMD |  | Lisa Su | Tech |
54 |  | Tiffany & Co |  | Anthony Ledru | Fashion and Beauty |
55 |  | The Coca-Cola Company |  | James Quincey | Food and Beverages |
56 |  | Rooster Teeth |  | Jordan Levin | Media and Entertainment |
57 |  | National Geographic |  | Courteney Monroe | Media and Entertainment |
