-33
NPS
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Synaptics
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About Synaptics' Brand
Synaptics develops touch-based human interfaces for computer laptops, touch-screens, mp3 players, cellular phones and more. Among its major competitors, Synaptics is ranked in 4th place for NPS while Lattice Semiconductor is 1st, and Qualcomm is 2nd.Their current market cap is $4.83B
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.1/5
Customer Service
Synaptics Ranking
- #4 / 4 of its competitors
Synaptics NPS
Synaptics's Net Promoter Score (NPS) is a -33 with 17% Promoters, 33% Passives, and 50% Detractors. Net Promoter Score tracks whether Synaptics's customers would recommend using the product based on a scale of -100 to 100.
Synaptics Overall NPS
| 17% | Promoters |
|---|---|
| 33% | Passives |
| 50% | Detractors |
Synaptics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
Feb 2022 -66 | Feb 2022 | -66 |
Sep 2022 -25 | Sep 2022 | -25 |
May 2024 -40 | May 2024 | -40 |
May 2025 -34 | May 2025 | -34 |
How Other Brands Compare
Synaptics is ranked #4 for NPS among its competitors. Lattice Semiconductor and Qualcomm come in first and second, with Acer coming in at third. Among those competitors, it is the third most valued company behind Qualcomm.
Synaptics |  Qualcomm |  Acer |  Lattice Semiconductor | |
| Global Ranking | #- | #202 | #629 | #- |
| NPS | -33 | 32 | 24 | 100 |
| Valuation Updated every 24 hours for public companies | $4.83B | $156.84B | $45.51M | $11.09B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Synaptics NPS vs. Competitors
Compared to its competitors, Synaptics's NPS is rated right below Exar Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Lattice Semiconductor | 100 |
| Qualcomm | 32 |
| Acer | 24 |
 | Exar Corporation | N/A |
| Synaptics | -33 |
Synaptics Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Synaptics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Synaptics Customer Loyalty vs. Competitors
Compared to its competitors, Synaptics's Customer Loyalty score is rated right above Exar Corporation, and is preceded by Acer.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lattice Semiconductor | 100% |
| Qualcomm | 79% |
| Acer | 78% |
| Synaptics | 68% |
| Exar Corporation | N/A |
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Synaptics Product Quality
3.5/5
Synaptics has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Synaptics Product Information
Synaptics’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.synaptics.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Synaptics Product Quality vs. Competitors
Compared to its competitors, Synaptics's Product Quality score is rated right above Exar Corporation, and is preceded by Acer.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lattice Semiconductor | 5/5 |
| Qualcomm | 4/5 |
| Acer | 4/5 |
| Synaptics | 3.5/5 |
| Exar Corporation | N/A |
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Synaptics Pricing
Synaptics ROI & Value For Money
3.4/5
Synaptics has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Synaptics Pricing vs. Competitors
Compared to its competitors, Synaptics's ROI score is rated right above Exar Corporation, and is preceded by Acer.
| COMPANY | Pricing Score | |
|---|---|---|
| Lattice Semiconductor | 5/5 |
| Qualcomm | 3.9/5 |
| Acer | 3.8/5 |
| Synaptics | 3.4/5 |
| Exar Corporation | N/A |
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Synaptics Customer Satisfaction (CSAT)
Synaptics Customer Satisfaction (CSAT) Score
67 / 100
Synaptics has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Synaptics Customer Satisfaction vs. Competitors
Compared to its competitors, Synaptics's Customer Satisfaction score is rated right above Exar Corporation, and is preceded by Qualcomm.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lattice Semiconductor | 100% |
| Acer | 82% |
| Qualcomm | 78% |
| Synaptics | 67% |
| Exar Corporation | 0% |
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Synaptics Customer Service
3.1/5
Synaptics has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Synaptics's Customer Service
Address
1251 McKay Dr., San Jose, CA 95131
Website
http://www.synaptics.com
Phone Number
14084349818
Synaptics Customer Service vs. Competitors
Compared to its competitors, Synaptics's Customer Service score is rated right above Exar Corporation, and is preceded by Acer.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lattice Semiconductor | 5/5 |
| Qualcomm | 4/5 |
| Acer | 3.8/5 |
| Synaptics | 3.1/5 |
| Exar Corporation | N/A |
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Synaptics as an Employer
3.7/5
Synaptics has a 3.7/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Synaptics scored a -33 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Synaptics would recommend the brand to a friend. ENPS measures how likely Synaptics employees would recommend working at Synaptics to a friend.
Net Promoter Score
-33
NPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
