Microsoft NPS & Customer Reviews | Comparably
Microsoft is
Ranked
#22
in
Global Top 100 Brands
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Microsoft is ranked #15 in Top Brands for Gen Z

Awards & Recognition

  • Top Brands for Gen-Z 2021
  • Top Brands for Millenials 2021
  • Top 100 Brands 2021

About Microsoft's Brand

Microsoft, a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s brand is ranked #22 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Microsoft. When compared to other organizations within the Tech industry, Microsoft is ranked #9. Among its major competitors, Microsoft is ranked in 3rd place for NPS while Apple is 1st, and Google is 2nd. Overall, Microsoft has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.91T

Brand at a Glance

84%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service

Microsoft CMO
  Microsoft CMO

Chris Capossela

Chris Capossela serves as the Chief Marketing Officer of Microsoft. Chris started at Microsoft in March of 2014. Chris currently resides in the Greater Seattle Area.

Microsoft Ranking

Microsoft NPS

Microsoft's Net Promoter Score (NPS) is a 38 with 59% Promoters, 20% Passives, and 21% Detractors. Net Promoter Score tracks whether Microsoft's customers would recommend using the product based on a scale of -100 to 100.

Microsoft Overall NPS

38
NPS
59%Promoters
20%Passives
21%Detractors
Microsoft Overall NPS

Microsoft NPS Trend

-100
-50
0
50
100
Feb 2025
39
Feb 202539
Mar 2025
39
Mar 202539
Apr 2025
39
Apr 202539
May 2025
38
May 202538
Jun 2025
36
Jun 202536
Jul 2025
36
Jul 202536
Aug 2025
36
Aug 202536
Sep 2025
36
Sep 202536
Oct 2025
37
Oct 202537
Nov 2025
37
Nov 202537
Dec 2025
36
Dec 202536
Jan 2026
36
Jan 202636

How Other Brands Compare

Microsoft is ranked third for NPS among its competitors. Apple and Google come in first and second, with Adobe coming in at #4. Among those competitors, it is the second most valued company behind Apple.

Microsoft's Logo
Microsoft
Apple's Logo
Apple
Google's Logo
Google
Adobe's Logo
Adobe
Global Ranking#22#5#8#66
NPS38484224
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutral-
Valuation Updated every 24 hours for public companies$1.91T$2.11T$1.42T$228.04B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Microsoft NPS by Gender

Female customers rated Microsoft's NPS 2 points higher than Male customers.

Male

38

Microsoft's NPS was rated 38 by Male customers on Comparably.

59%
Promoters
20%
Passives
21%
Detractors

Female

40

Microsoft's NPS was rated 40 by Female customers on Comparably.

58%
Promoters
24%
Passives
18%
Detractors

Microsoft NPS by Ethnicity

Microsoft's NPS was rated the highest by Native American customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
25
Caucasian25
Hispanic or Latino
49
Hispanic or Latino49
African American/Black
41
African American/Black41
Asian or Pacific Islander
38
Asian or Pacific Islander38
Native American
60
Native American60
Other
36
Other36

Microsoft NPS by Age

Microsoft's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

0
20
40
60
80
100
Promoters
63%
Passives
22%
Detractors
15%
18-2563%22%15%
Promoters
58%
Passives
21%
Detractors
21%
26-3058%21%21%
Promoters
55%
Passives
25%
Detractors
20%
31-3555%25%20%
Promoters
53%
Passives
26%
Detractors
21%
36-4053%26%21%
Promoters
63%
Passives
22%
Detractors
15%
41-4563%22%15%
Promoters
52%
Passives
22%
Detractors
26%
46-5052%22%26%
Promoters
56%
Passives
18%
Detractors
26%
51-5556%18%26%
Promoters
56%
Passives
22%
Detractors
22%
56-6056%22%22%
Promoters
58%
Passives
9%
Detractors
33%
61-6558%9%33%
Promoters
18%
Passives
16%
Detractors
66%
66+18%16%66%

Microsoft NPS by Usage

Microsoft's NPS was rated the highest by customers who have used Microsoft's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100
-50
0
50
100
Less than 1 Year
30
Less than 1 Year30
1 to 2 Years
17
1 to 2 Years17
2 to 5 Years
44
2 to 5 Years44
5 to 10 Years
45
5 to 10 Years45
Over 10 Years
38
Over 10 Years38

Microsoft NPS vs. Competitors

Compared to its competitors, Microsoft's NPS is rated right above Red Hat, and is preceded by Google.

Microsoft NPS vs Companies in Tech

In the Tech industry, Microsoft's NPS is rated right above ROBLOX, and is preceded by Google.

Microsoft Customer Reviews

Out of the 217 Microsoft customer reviews 189 were positive and 28 were constructive. Microsoft customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Continue refining the vision with regular employee feedback sessions and clear metrics to demonstrate progress towards empowerment and innovation.
What do you value most about this brand?
Ease of use, widely used so knowledge base is large
What do you value most about this brand?
interconnectivity of all their products
What do you value most about this brand?
The quality of their products.
What can this brand most improve?
Customer service can be improved

Microsoft Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Microsoft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

84
84%
16
16%
Microsoft Customer Loyalty

Microsoft Customer Loyalty Score by Gender

Female customers rated Microsoft's Customer Loyalty score 2% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Microsoft.
Male
85%
Yes
Female
87%
Yes

Microsoft Customer Loyalty Score by Ethnicity

Microsoft's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Caucasian customers.

% who answered "Yes"

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81
out of 100
Caucasian
82
out of 100
Hispanic or Latino
84
out of 100
African American/Black
89
out of 100
Asian or Pacific Islander
91
out of 100
Native American
87
out of 100
Other

Microsoft Customer Loyalty Score by Age

Microsoft's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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0
20%
40%
60%
80%
100%
18-25
83%
18-2583%
26-30
82%
26-3082%
31-35
86%
31-3586%
36-40
88%
36-4088%
41-45
88%
41-4588%
46-50
88%
46-5088%
51-55
90%
51-5590%
56-60
90%
56-6090%
61-65
89%
61-6589%
66+
66%
66+66%

Microsoft Customer Loyalty Score by Usage

Microsoft's Customer Loyalty score was rated the highest by customers who have used Microsoft's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
76%
1 to 2 Years
79%
2 to 5 Years
87%
5 to 10 Years
88%
Over 10 Years
86%

Microsoft Customer Loyalty Score by Industry

Microsoft's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Semiconductors industry customers.

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Tech
86%
Accounting
85%
Aerospace and Aviation
79%
Architecture and Planning
81%
Arts and Entertainment
78%
Automotive and Transportation
64%
Banking and Financial Services
81%
Beverage, Wine and Spirits
70%
Biotech and Pharmaceuticals
100%
Business and Consumer Services
89%
Business Supplies and Equipment
100%
Chemicals
100%
Computer Hardware
82%
Construction
55%
Consulting
72%
Consumer Goods
100%
Consumer Services
70%
Education
90%
Government and Public Policy
89%
Healthcare, Hospitals and Medicine
84%
Hospitality
74%
Insurance
82%
Legal
87%
Logistics and Supply Chain
85%
Manufacturing and Machinery
80%
Marketing, Advertising and Research
84%
Mechanical, Civil or Industrial Engineering
100%
Media and Entertainment
100%
Military and Defense
90%
Non-Profit
82%
Energy and Manufacturing
100%
Professional Services
89%
Public Relations and Communications
100%
Real Estate
100%
Retail
87%
Security and Investigations
100%
Semiconductors
40%
Telecommunications
100%

Microsoft Customer Loyalty vs. Competitors

Compared to its competitors, Microsoft's Customer Loyalty score is rated right above Sony, and is preceded by Apple.

COMPANYCustomer Loyalty Score
Google87%
Apple86%
Microsoft84%
Sony81%
Red Hat79%
Mozilla79%
IBM79%
Atlassian76%
Salesforce75%
Adobe75%
Oracle72%
Yahoo65%

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Microsoft's Logo
VS
Google's Logo
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IBM's Logo
Atlassian's Logo
Salesforce's Logo
Adobe's Logo
Oracle's Logo
Yahoo's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Microsoft's Customer Loyalty score is rated right above Zoom Video Communications, and is preceded by Apple.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
Microsoft84%
Zoom Video Communications84%
Peloton82%

Unlock Microsoft Customer Loyalty vs. Companies in Tech Data

Microsoft's Logo
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ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Peloton's Logo

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Microsoft Product Quality

4.1/5

Microsoft has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Microsoft Product Information

Microsoft serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Microsoft supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

Microsoft’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Security and Investigations industry rated Microsoft's product the highest. Reviewers from the Accounting industry rated Microsoft the lowest at 4.3.

Website
http://www.microsoft.com
Company Size
10,000+ Employees

Industry

Tech
AI, Big Data and Analytics
Analytics
Big Data

Languages Supported

English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese

Quick Insights into Microsoft Product Quality

Microsoft's Product Quality score was rated highest by customers from the Security and Investigations industry, and rated lowest by customers from the Semiconductors industry.

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Ranked Microsoft Product Quality the Highest

Security and Investigations
4.8
2 to 5 Years
4.4
18-25
4.3

Ranked Microsoft Product Quality the Lowest

Caucasian
3.8
66+
2.6
Semiconductors
2.3

Microsoft Product Quality Score by Gender

Female customers rated Microsoft's Product Quality score 0.1 stars higher than Male customers.

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Male

4.1/5

Female

4.2/5

Microsoft Product Quality Score by Ethnicity

Microsoft's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.8
Caucasian3.8
Hispanic or Latino
4.2
Hispanic or Latino4.2
African American/Black
4.3
African American/Black4.3
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Native American
4
Native American4
Other
4.2
Other4.2

Microsoft Product Quality Score by Age

Microsoft's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.3
18-254.3
26-30
4.2
26-304.2
31-35
4.1
31-354.1
36-40
4.1
36-404.1
41-45
4.2
41-454.2
46-50
4.1
46-504.1
51-55
4.1
51-554.1
56-60
3.8
56-603.8
61-65
3.8
61-653.8
66+
2.6
66+2.6

Microsoft Product Quality Score by Usage

Microsoft's Product Quality score was rated the highest by customers who have used Microsoft's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
3.8
2 to 5 Years
4.4
5 to 10 Years
4.3
Over 10 Years
4

Microsoft Product Quality Score by Industry

Microsoft's Product Quality score was rated the highest by Security and Investigations industry customers, and the lowest by Semiconductors industry customers.

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Tech
4.2
Accounting
4.3
Aerospace and Aviation
3.7
Architecture and Planning
3.5
Arts and Entertainment
4.3
Automotive and Transportation
3.2
Banking and Financial Services
4
Beverage, Wine and Spirits
2.3
Biotech and Pharmaceuticals
4.2
Business and Consumer Services
4.3
Business Supplies and Equipment
4.6
Chemicals
4
Computer Hardware
4.1
Construction
3.5
Consulting
4.1
Consumer Goods
4.3
Consumer Services
4
Education
4.1
Government and Public Policy
4.1
Healthcare, Hospitals and Medicine
4.1
Hospitality
4.2
Insurance
4.1
Legal
4.4
Logistics and Supply Chain
3.6
Manufacturing and Machinery
3.9
Marketing, Advertising and Research
4.3
Mechanical, Civil or Industrial Engineering
3.6
Media and Entertainment
4
Military and Defense
4.4
Non-Profit
4.2
Energy and Manufacturing
4.3
Professional Services
3.5
Public Relations and Communications
4.5
Real Estate
3.9
Retail
4.5
Security and Investigations
4.8
Semiconductors
2.3
Telecommunications
4.7

Microsoft Product Quality vs. Competitors

Compared to its competitors, Microsoft's Product Quality score is rated right above Mozilla, and is preceded by Google.

COMPANYProduct Quality Score
Apple4.3/5
Sony4.2/5
Google4.1/5
Microsoft4.1/5
Mozilla4.1/5
Red Hat4/5
Salesforce4/5
Atlassian3.9/5
Adobe3.9/5
IBM3.8/5
Oracle3.7/5
Yahoo2.7/5

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Apple's Logo
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Google's Logo
Mozilla's Logo
Red Hat's Logo
Salesforce's Logo
Atlassian's Logo
Adobe's Logo
IBM's Logo
Oracle's Logo
Yahoo's Logo

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Product Quality for Other Tech Brands

In the Tech industry, Microsoft's Product Quality score is rated right above Peloton, and is preceded by Google.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Zoom Video Communications4.3/5
Netflix4.2/5
Spotify4.2/5
Google4.1/5
Microsoft4.1/5
Peloton4/5
ROBLOX4/5

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Microsoft's Logo
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Nintendo's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Spotify's Logo
Google's Logo
Peloton's Logo
ROBLOX's Logo

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Microsoft Pricing

Microsoft ROI & Value For Money

4/5

Microsoft has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Microsoft Pricing Plans

Microsoft has a pricing structure that accommodates small, medium, and large businesses. Starting from $10/month, Microsoft uses a subscription model. For the users that are not ready to commit yet, Microsoft also offers a free trial.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Security and Investigations industry. The users from the Beverage, Wine and Spirits industry think that they had the lowest ROI from Microsoft.

Who Uses Microsoft?

Small Businesses
Medium Businesses
Large Enterprises

Quick Insights into Microsoft ROI

Microsoft's ROI score was rated highest by customers from the Security and Investigations industry, and rated lowest by customers from the Beverage, Wine and Spirits industry.

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Ranked Microsoft ROI the Highest

Security and Investigations
4.7
2 to 5 Years
4.2
Hispanic or Latino
4.1

Ranked Microsoft ROI the Lowest

Caucasian
3.6
66+
2.6
Beverage, Wine and Spirits
1.5

Microsoft ROI Score by Gender

Female customers rated Microsoft's ROI score 0.1 stars higher than Male customers.

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Male

3.9/5

Female

4/5

Microsoft ROI Score by Ethnicity

Microsoft's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6
Hispanic or Latino
4.1
Hispanic or Latino4.1
African American/Black
4
African American/Black4
Asian or Pacific Islander
4
Asian or Pacific Islander4
Native American
3.8
Native American3.8
Other
3.9
Other3.9

Microsoft ROI Score by Age

Microsoft's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4
18-254
26-30
4
26-304
31-35
3.9
31-353.9
36-40
4
36-404
41-45
4
41-454
46-50
3.9
46-503.9
51-55
3.8
51-553.8
56-60
3.9
56-603.9
61-65
3.5
61-653.5
66+
2.6
66+2.6

Microsoft ROI Score by Usage

Microsoft's ROI score was rated the highest by customers who have used Microsoft's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.7
1 to 2 Years
3.7
2 to 5 Years
4.2
5 to 10 Years
4
Over 10 Years
3.8

Microsoft ROI Score by Industry

Microsoft's ROI score was rated the highest by Security and Investigations industry customers, and the lowest by Beverage, Wine and Spirits industry customers.

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Tech
4
Accounting
4
Aerospace and Aviation
3.8
Architecture and Planning
3.6
Arts and Entertainment
4.1
Automotive and Transportation
3.5
Banking and Financial Services
3.9
Beverage, Wine and Spirits
1.5
Biotech and Pharmaceuticals
4.2
Business and Consumer Services
4
Business Supplies and Equipment
3.3
Chemicals
4
Computer Hardware
4.1
Construction
3.4
Consulting
4
Consumer Goods
4.5
Consumer Services
3.8
Education
3.8
Government and Public Policy
3.7
Healthcare, Hospitals and Medicine
4
Hospitality
4.1
Insurance
3.7
Legal
3.9
Logistics and Supply Chain
3.8
Manufacturing and Machinery
3.7
Marketing, Advertising and Research
4.2
Mechanical, Civil or Industrial Engineering
3.6
Media and Entertainment
2.8
Military and Defense
4
Non-Profit
3.8
Energy and Manufacturing
4.2
Professional Services
3.5
Public Relations and Communications
4.5
Real Estate
3.1
Retail
4.5
Security and Investigations
4.7
Semiconductors
2.5
Telecommunications
4.6

Microsoft Pricing vs. Competitors

Compared to its competitors, Microsoft's ROI score is rated right above Red Hat, and is preceded by Apple.

COMPANYPricing Score
Mozilla4.1/5
Google4/5
Salesforce4/5
Apple4/5
Microsoft4/5
Red Hat4/5
Sony4/5
Atlassian3.9/5
IBM3.8/5
Oracle3.7/5
Adobe3.6/5
Yahoo2.6/5

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Microsoft's Logo
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ROI for Other Tech Brands

In the Tech industry, Microsoft's ROI score is rated right above Peloton, and is preceded by Nintendo.

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Microsoft's Logo
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Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
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Netflix's Logo
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ROBLOX's Logo

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Microsoft Customer Satisfaction (CSAT)

Microsoft Customer Satisfaction (CSAT) Score

80 / 100

Microsoft has an overall Customer Satisfaction score of 80 rated by its users and customers.

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Very Satisfied44%
Satisfied36%
Neither Satisfied nor Dissatisfied10%
Dissatisfied3%
Very Dissatisfied7%
Very Satisfied
44%
Satisfied
36%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
7%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Microsoft Customer Satisfaction

Microsoft's Customer Satisfaction score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers ages 66+.

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Ranked Microsoft Customer Satisfaction the Highest

Biotech and Pharmaceuticals
100%
26-30
89%
5 to 10 Years
88%

Ranked Microsoft Customer Satisfaction the Lowest

1 to 2 Years
68%
Automotive and Transportation
50%
66+
40%

Microsoft Customer Satisfaction Score by Gender

Female customers rated Microsoft's Customer Satisfaction score 2 points higher than Male customers.

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82 / 100
Male
Very Satisfied
45%
Satisfied
37%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
3%
Very Dissatisfied
8%
84 / 100
Female
Very Satisfied
43%
Satisfied
41%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
2%
Very Dissatisfied
4%

Microsoft Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Microsoft's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.

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75 / 100
Very Satisfied36%
Satisfied39%
Neither Satisfied nor Dissatisfied10%
Dissatisfied3%
Very Dissatisfied12%
Very Satisfied
36%
Satisfied
39%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
12%

CSAT according to Hispanic or Latino

Microsoft's Customer Satisfaction (CSAT) score was rated 86% according to Hispanic or Latino users and customers.

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86 / 100
Very Satisfied53%
Satisfied33%
Neither Satisfied nor Dissatisfied7%
Dissatisfied4%
Very Dissatisfied3%
Very Satisfied
53%
Satisfied
33%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
4%
Very Dissatisfied
3%

CSAT according to African American/Black

Microsoft's Customer Satisfaction (CSAT) score was rated 88% according to African American/Black users and customers.

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88 / 100
Very Satisfied49%
Satisfied39%
Neither Satisfied nor Dissatisfied5%
Dissatisfied2%
Very Dissatisfied5%
Very Satisfied
49%
Satisfied
39%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
2%
Very Dissatisfied
5%

CSAT according to Asian or Pacific Islander

Microsoft's Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.

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84 / 100
Very Satisfied40%
Satisfied44%
Neither Satisfied nor Dissatisfied11%
Dissatisfied2%
Very Dissatisfied3%
Very Satisfied
40%
Satisfied
44%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
2%
Very Dissatisfied
3%

CSAT according to Native American

Microsoft's Customer Satisfaction (CSAT) score was rated 88% according to Native American users and customers.

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88 / 100
Very Satisfied50%
Satisfied38%
Neither Satisfied nor Dissatisfied0%
Dissatisfied12%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
0%

CSAT according to Other

Microsoft's Customer Satisfaction (CSAT) score was rated 85% according to Other users and customers.

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85 / 100
Very Satisfied51%
Satisfied34%
Neither Satisfied nor Dissatisfied9%
Dissatisfied3%
Very Dissatisfied3%
Very Satisfied
51%
Satisfied
34%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
3%

Microsoft Customer Satisfaction Score by Age

Microsoft's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25 CSAT Score
86%
Very Satisfied
44%
Satisfied
42%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
1%
Very Dissatisfied
4%
18-2586%
26-30 CSAT Score
89%
Very Satisfied
50%
Satisfied
39%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
1%
Very Dissatisfied
5%
26-3089%
31-35 CSAT Score
80%
Very Satisfied
44%
Satisfied
36%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
2%
Very Dissatisfied
6%
31-3580%
36-40 CSAT Score
81%
Very Satisfied
38%
Satisfied
43%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
3%
Very Dissatisfied
4%
36-4081%
41-45 CSAT Score
88%
Very Satisfied
54%
Satisfied
34%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
5%
41-4588%
46-50 CSAT Score
81%
Very Satisfied
35%
Satisfied
46%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
4%
Very Dissatisfied
8%
46-5081%
51-55 CSAT Score
76%
Very Satisfied
42%
Satisfied
34%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
6%
Very Dissatisfied
10%
51-5576%
56-60 CSAT Score
73%
Very Satisfied
43%
Satisfied
30%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
13%
56-6073%
61-65 CSAT Score
82%
Very Satisfied
47%
Satisfied
35%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
6%
61-6582%
66+ CSAT Score
40%
Very Satisfied
17%
Satisfied
23%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
26%
66+40%

Microsoft Customer Satisfaction Score by Usage

Microsoft's Customer Satisfaction score was rated the highest by customers who have used Microsoft's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
78
1 to 2 Years
68
2 to 5 Years
87
5 to 10 Years
88
Over 10 Years
82

Microsoft Customer Satisfaction Score by Industry

Microsoft's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Automotive and Transportation industry customers.

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Tech
85
Accounting
84
Aerospace and Aviation
72
Architecture and Planning
73
Arts and Entertainment
80
Automotive and Transportation
50
Banking and Financial Services
85
Biotech and Pharmaceuticals
100
Business and Consumer Services
79
Business Supplies and Equipment
100
Chemicals
100
Computer Hardware
88
Construction
67
Consulting
88
Consumer Goods
100
Education
79
Government and Public Policy
84
Healthcare, Hospitals and Medicine
83
Hospitality
83
Insurance
67
Legal
100
Logistics and Supply Chain
100
Manufacturing and Machinery
72
Marketing, Advertising and Research
94
Mechanical, Civil or Industrial Engineering
100
Military and Defense
89
Non-Profit
72
Energy and Manufacturing
100
Professional Services
57
Public Relations and Communications
100
Real Estate
100
Retail
80
Security and Investigations
100
Semiconductors
67
Telecommunications
100

Microsoft Customer Satisfaction vs. Competitors

Compared to its competitors, Microsoft's Customer Satisfaction score is rated right above Atlassian, and is preceded by Google.

COMPANYCustomer Satisfaction (CSAT) Score
Apple85%
Sony83%
Google81%
Microsoft80%
Atlassian80%
Salesforce79%
Mozilla78%
Red Hat76%
IBM76%
Oracle67%
Adobe57%
Yahoo48%

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Microsoft's Logo
VS
Apple's Logo
Sony's Logo
Google's Logo
Atlassian's Logo
Salesforce's Logo
Mozilla's Logo
Red Hat's Logo
IBM's Logo
Oracle's Logo
Adobe's Logo
Yahoo's Logo

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Microsoft's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Google81%
Microsoft80%
Zoom Video Communications74%
ROBLOX73%
Peloton63%

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Microsoft's Logo
VS
Nintendo's Logo
Netflix's Logo
Apple's Logo
Spotify's Logo
Google's Logo
Zoom Video Communications' Logo
ROBLOX's Logo
Peloton's Logo

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Microsoft Customer Service

4/5

Microsoft has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Microsoft's Customer Service

Address

1 Microsoft Way, Redmond, WA 98052-7329


Website

http://www.microsoft.com


Phone Number

0344 800 2400

Quick Insights into Microsoft Customer Service

Microsoft's Customer Service score was rated highest by customers from the Public Relations and Communications industry, and rated lowest by customers from the Beverage, Wine and Spirits industry.

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Ranked Microsoft Customer Service the Highest

Public Relations and Communications
4.7
2 to 5 Years
4.2
Native American
4.1

Ranked Microsoft Customer Service the Lowest

Caucasian
3.5
66+
2.3
Beverage, Wine and Spirits
1.5

Microsoft Customer Service Score by Gender

Female customers rated Microsoft's Customer Service score 0.2 stars higher than Male customers.

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Male

3.8/5

Female

4/5

Microsoft Customer Service Score by Ethnicity

Microsoft's Customer Service score was rated the highest by Native American customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
3.5
Caucasian3.5
Hispanic or Latino
4
Hispanic or Latino4
African American/Black
4
African American/Black4
Asian or Pacific Islander
4
Asian or Pacific Islander4
Native American
4.1
Native American4.1
Other
3.9
Other3.9

Microsoft Customer Service Score by Age

Microsoft's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
4
18-254
26-30
4
26-304
31-35
4
31-354
36-40
4
36-404
41-45
4
41-454
46-50
3.9
46-503.9
51-55
3.6
51-553.6
56-60
3.7
56-603.7
61-65
3.4
61-653.4
66+
2.3
66+2.3

Microsoft Customer Service Score by Usage

Microsoft's Customer Service score was rated the highest by customers who have used Microsoft's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
3.7
2 to 5 Years
4.2
5 to 10 Years
4
Over 10 Years
3.8

Microsoft Customer Service Score by Industry

Microsoft's Customer Service score was rated the highest by Public Relations and Communications industry customers, and the lowest by Beverage, Wine and Spirits industry customers.

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Tech
3.9
Accounting
4
Aerospace and Aviation
3.8
Architecture and Planning
3.7
Arts and Entertainment
4
Automotive and Transportation
3.5
Banking and Financial Services
3.8
Beverage, Wine and Spirits
1.5
Biotech and Pharmaceuticals
4
Business and Consumer Services
3.9
Business Supplies and Equipment
3.6
Chemicals
3.9
Computer Hardware
4
Construction
3.1
Consulting
4
Consumer Goods
4.6
Consumer Services
3.8
Education
3.9
Government and Public Policy
3.9
Healthcare, Hospitals and Medicine
3.8
Hospitality
4
Insurance
3.2
Legal
4.1
Logistics and Supply Chain
3.7
Manufacturing and Machinery
3.2
Marketing, Advertising and Research
4.3
Mechanical, Civil or Industrial Engineering
3.1
Media and Entertainment
3.6
Military and Defense
4
Non-Profit
3.9
Energy and Manufacturing
4.4
Professional Services
3.4
Public Relations and Communications
4.7
Real Estate
3.6
Retail
4.5
Security and Investigations
4.3
Semiconductors
2.3
Telecommunications
4.7

Microsoft Customer Service vs. Competitors

Compared to its competitors, Microsoft's Customer Service score is rated right above Sony, and is preceded by Red Hat.

COMPANYCustomer Service Score
Apple4.2/5
Google4/5
Red Hat4/5
Microsoft4/5
Sony4/5
Salesforce4/5
Atlassian4/5
Mozilla3.9/5
IBM3.9/5
Oracle3.6/5
Adobe3.6/5
Yahoo2.6/5

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Microsoft's Logo
VS
Apple's Logo
Google's Logo
Red Hat's Logo
Sony's Logo
Salesforce's Logo
Atlassian's Logo
Mozilla's Logo
IBM's Logo
Oracle's Logo
Adobe's Logo
Yahoo's Logo

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Customer Service for Other Tech Brands

In the Tech industry, Microsoft's Customer Service score is rated right above Peloton, and is preceded by Nintendo.

COMPANYCustomer Service Score
Apple4.2/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Microsoft4/5
Peloton4/5
Netflix4/5
Spotify4/5
ROBLOX3.6/5

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Microsoft's Logo
VS
Apple's Logo
Google's Logo
Zoom Video Communications' Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Spotify's Logo
ROBLOX's Logo

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Microsoft as an Employer

4.5/5

Microsoft has a 4.5/5 stars for its overall company culture rated by their employees

  Microsoft CEO
top
5%
CEO of Microsoft

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Microsoft scored a 38 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Microsoft would recommend the brand to a friend. ENPS measures how likely Microsoft employees would recommend working at Microsoft to a friend.

Net Promoter Score

38
NPS Score
59%Promoters
20%Passive
21%Detractors

Employee Net Promoter Score

33
eNPS Score
54%Promoters
25%Passive
21%Detractors

Global Ranking Snapshot

Microsoft is ranked #22 in the Global Top 100 Brands. It ranks just behind Delta Air Lines and just ahead of Instagram.

RANKCOMPANYCEOINDUSTRY
20
Lego Group  Lego Group CEO
Niels Christiansen
Consumer Goods
21
Delta Air Lines  Delta Air Lines CEO
Ed Bastian
Travel and Hospitality
22
Microsoft  Microsoft CEO
Satya Nadella
Tech
23
Instagram  Instagram CEO
Adam Mosseri
Media and Entertainment
24
Southwest Airlines  Southwest Airlines CEO
Robert E. Jordan
Travel and Hospitality
25
American Eagle Outfitters  American Eagle Outfitters CEO
Jay Schottenstein
Retail
26
Glossier  Glossier CEO
Emily Weiss
Fashion and Beauty

Tech Ranking Snapshot

Microsoft is ranked #9 in the Tech Industry. It ranks just behind Nintendo and just ahead of Rockstar Games.

RANKCOMPANYLocation
7
ROBLOX
San Mateo, CA
8
Nintendo
Redmond, WA
9
Microsoft
Redmond, WA
10
Rockstar Games
New York City, NY
11
LinkedIn
Sunnyvale, CA
12
NVIDIA
Santa Clara, CA
13
Slack
San Francisco, CA