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Sony is
Ranked
#29
in
Media and Entertainment Brands
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Sony
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Sony is ranked #29 in Media and Entertainment Brands

About Sony's Brand

The company is one of the leading manufacturers of electronic products for the consumer and professional markets. Sony’s brand is ranked #218 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Sony. When compared to other organizations within the Media and Entertainment industry, Sony is ranked #29. Among its major competitors, Sony is ranked in 4th place for NPS while Apple is 1st, and Huawei is 2nd.Their current market cap is $76.24B

Brand at a Glance

80%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
4/5
Customer Service

Sony CMO

Sony Ranking

Sony NPS

Sony's Net Promoter Score (NPS) is a 40 with 58% Promoters, 24% Passives, and 18% Detractors. Net Promoter Score tracks whether Sony's customers would recommend using the product based on a scale of -100 to 100.

Sony Overall NPS

40
NPS
58%Promoters
24%Passives
18%Detractors
Sony Overall NPS

Sony NPS Trend

-100
-50
0
50
100
Aug 2021
42
Aug 202142
Sep 2021
40
Sep 202140
Oct 2021
39
Oct 202139
Nov 2021
38
Nov 202138
Dec 2021
38
Dec 202138
Jan 2022
39
Jan 202239
Feb 2022
39
Feb 202239
Mar 2022
40
Mar 202240
Apr 2022
38
Apr 202238
May 2022
39
May 202239
Jun 2022
39
Jun 202239
Jul 2022
41
Jul 202241

How Other Brands Compare

Sony is ranked third for NPS among its competitors. Apple and Microsoft come in first and second, with Philips coming in at #4. Among those competitors, it is the third most valued company behind Apple.

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Sony's Logo
Sony
Apple's Logo
Apple
Microsoft's Logo
Microsoft
Philips' Logo
Philips
Global Ranking#218#6#22#98
NPS40544325
Social Sentiment Calculated by analyzing social media and other online mentions-NegativeNeutral-
Valuation Updated every 24 hours for public companies$76.24B$2.11T$1.91T-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Sony NPS by Gender

Male customers rated Sony's NPS 21 points higher than Female customers.

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Male

62

Sony's NPS was rated 62 by Male customers on Comparably.

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73%
Promoters
16%
Passives
11%
Detractors

Female

41

Sony's NPS was rated 41 by Female customers on Comparably.

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58%
Promoters
25%
Passives
17%
Detractors

Sony NPS by Ethnicity

Sony's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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-100
-50
0
50
100
Caucasian
57
Caucasian57
Hispanic or Latino
61
Hispanic or Latino61
African American/Black
53
African American/Black53
Asian or Pacific Islander
46
Asian or Pacific Islander46
Other
70
Other70

Sony NPS by Age

Sony's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Sony.
0
20
40
60
80
100
Promoters
72%
Passives
21%
Detractors
7%
18-2572%21%7%
Promoters
61%
Passives
21%
Detractors
18%
26-3061%21%18%
Promoters
53%
Passives
12%
Detractors
35%
31-3553%12%35%
Promoters
69%
Passives
6%
Detractors
25%
36-4069%6%25%
Promoters
56%
Passives
11%
Detractors
33%
41-4556%11%33%
Promoters
86%
Passives
14%
Detractors
0%
46-5086%14%0%
Promoters
33%
Passives
67%
Detractors
0%
51-5533%67%0%
Promoters
50%
Passives
50%
Detractors
0%
66+50%50%0%

Sony NPS by Usage

Sony's NPS was rated the highest by customers who have used Sony's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
43
Less than 1 Year43
1 to 2 Years
36
1 to 2 Years36
2 to 5 Years
43
2 to 5 Years43
5 to 10 Years
62
5 to 10 Years62
Over 10 Years
63
Over 10 Years63

Sony NPS vs. Competitors

Compared to its competitors, Sony's NPS is rated right above Qualcomm, and is preceded by Microsoft.

Unlock Sony NPS vs. Competitors Data

Sony's Logo
VS
Apple's Logo
Huawei's Logo
Microsoft's Logo
Qualcomm's Logo
Samsung's Logo
Philips' Logo
Vizio's Logo
HP Inc. Logo
Whirlpool Corporation's Logo
LG Electronics North America's Logo

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Sony NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, Sony's NPS is rated right above Instagram, and is preceded by The Walt Disney Company.

Unlock Sony NPS vs. Companies in Media and Entertainment Data

Sony's Logo
VS
Nintendo's Logo
Spotify's Logo
Apple's Logo
Netflix's Logo
ROBLOX's Logo
Rockstar Games' Logo
The Walt Disney Company's Logo
Instagram's Logo

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Sony Customer Reviews

Out of the 52 Sony customer reviews 46 were positive and 6 were constructive. Sony customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
I just love that most of my sony products, particularly the headphones and speakers have been very great. Whenever, my friends ask me what are the headphones out there. Its a no brainer.
Review from San Francisco, CA / Male / Asian or Pacific Islander / 26-30
What do you value most about this brand?
quality, compatability, price, durability, service
Review from San Francisco, CA / Female / African American/Black / 26-30Posted 15 days ago
What do you value most about this brand?
constant innovation, consistency, branding, preice-quality
Review from San Francisco, CA / Male / Caucasian / 46-50
What do you value most about this brand?
culture, and innovation in creating businesses
Review from San Francisco, CA / Female / Other / 18-25
What do you value most about this brand?
its been around for forever
Review from San Francisco, CA / Female / Hispanic or Latino / 18-25

Sony Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Sony users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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80
80%
20
20%
Sony Customer Loyalty

Sony Customer Loyalty Score by Gender

Male customers rated Sony's Customer Loyalty score 4% higher than Female customers.

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Male
83%
Yes
Female
79%
Yes

Sony Customer Loyalty Score by Ethnicity

Sony's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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79
out of 100
Caucasian
66
out of 100
Hispanic or Latino
78
out of 100
African American/Black
83
out of 100
Asian or Pacific Islander
80
out of 100
Other

Sony Customer Loyalty Score by Age

Sony's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.

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0
20%
40%
60%
80%
100%
18-25
81%
18-2581%
26-30
78%
26-3078%
31-35
95%
31-3595%
36-40
72%
36-4072%
41-45
70%
41-4570%
46-50
85%
46-5085%
51-55
100%
51-55100%
66+
78%
66+78%

Sony Customer Loyalty Score by Usage

Sony's Customer Loyalty score was rated the highest by customers who have used Sony's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
87%
1 to 2 Years
63%
2 to 5 Years
76%
5 to 10 Years
88%
Over 10 Years
89%

Sony Customer Loyalty Score by Industry

Sony's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Hospitality industry customers.

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Tech
76%
Accounting
76%
Aerospace and Aviation
100%
Architecture and Planning
90%
Arts and Entertainment
88%
Banking and Financial Services
80%
Business and Consumer Services
95%
Education
75%
Healthcare, Hospitals and Medicine
78%
Hospitality
64%
Manufacturing and Machinery
100%
Marketing, Advertising and Research
70%
Mechanical, Civil or Industrial Engineering
100%
Retail
100%

Sony Customer Loyalty vs. Competitors

Compared to its competitors, Sony's Customer Loyalty score is rated right above Samsung, and is preceded by Huawei.

Unlock Sony Customer Loyalty vs. Competitors Data

Sony's Logo
VS
Apple's Logo
Microsoft's Logo
Huawei's Logo
Samsung's Logo
Philips' Logo
Qualcomm's Logo
Whirlpool Corporation's Logo
HP Inc. Logo
LG Electronics North America's Logo
Vizio's Logo

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sony's Customer Loyalty score is rated right below The Walt Disney Company.

COMPANYCustomer Loyalty Score
ROBLOX90%
Nintendo90%
Netflix88%
Apple87%
Spotify86%
Instagram86%
Rockstar Games84%
The Walt Disney Company83%
Sony80%

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Sony's Logo
VS
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Apple's Logo
Spotify's Logo
Instagram's Logo
Rockstar Games' Logo
The Walt Disney Company's Logo

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Sony Product Quality

4.3/5

Sony has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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Sony Product Information

Sony’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Sony's product the highest. Reviewers from the Arts and Entertainment industry rated Sony the lowest at 4.6.

Website
http://www.sony.net/
Company Size
10,000+ Employees

Industry

Tech
Content
Hardware and Devices
Media
SaaS
Sports & Entertainment
Virtual Reality

Quick Insights into Sony Product Quality

Sony's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Sony Product Quality the Highest

Banking and Financial Services
4.8
51-55
4.6
Other
4.6

Ranked Sony Product Quality the Lowest

36-40
3.9
Less than 1 Year
3.8
Aerospace and Aviation
3.7

Sony Product Quality Score by Gender

Male customers rated Sony's Product Quality score 0.2 stars higher than Female customers.

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Male

4.5/5

Female

4.3/5

Sony Product Quality Score by Ethnicity

Sony's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
4.3
Caucasian4.3
Hispanic or Latino
4.4
Hispanic or Latino4.4
African American/Black
4.2
African American/Black4.2
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
4.6
Other4.6

Sony Product Quality Score by Age

Sony's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
18-25
4.5
18-254.5
26-30
4.4
26-304.4
31-35
4.2
31-354.2
36-40
3.9
36-403.9
41-45
4
41-454
46-50
4.1
46-504.1
51-55
4.6
51-554.6
66+
4.5
66+4.5

Sony Product Quality Score by Usage

Sony's Product Quality score was rated the highest by customers who have used Sony's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.8
1 to 2 Years
4.3
2 to 5 Years
4.4
5 to 10 Years
4.5
Over 10 Years
4.5

Sony Product Quality Score by Industry

Sony's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
4.4
Accounting
4.2
Aerospace and Aviation
3.7
Architecture and Planning
4.1
Arts and Entertainment
4.6
Banking and Financial Services
4.8
Business and Consumer Services
4.6
Education
3.8
Healthcare, Hospitals and Medicine
4.5
Hospitality
4.6
Manufacturing and Machinery
4.8
Marketing, Advertising and Research
4.7
Mechanical, Civil or Industrial Engineering
4.6
Retail
4.6

Sony Product Quality vs. Competitors

Compared to its competitors, Sony's Product Quality score is rated right above Huawei, and is preceded by Apple.

COMPANYProduct Quality Score
Apple4.4/5
Sony4.3/5
Huawei4.2/5
Microsoft4.2/5
Qualcomm4/5
Samsung3.9/5
Philips3.8/5
Vizio3.5/5
HP Inc.3.3/5
Whirlpool Corporation2.3/5
LG Electronics North America2.1/5

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Sony's Logo
VS
Apple's Logo
Huawei's Logo
Microsoft's Logo
Qualcomm's Logo
Samsung's Logo
Philips' Logo
Vizio's Logo
HP Inc. Logo
Whirlpool Corporation's Logo
LG Electronics North America's Logo

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sony's Product Quality score is rated right above The Walt Disney Company, and is preceded by Spotify.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.4/5
Netflix4.3/5
Spotify4.3/5
Sony4.3/5
The Walt Disney Company4.2/5
Rockstar Games4.2/5
ROBLOX4.1/5
Instagram4/5

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Sony's Logo
VS
Nintendo's Logo
Apple's Logo
Netflix's Logo
Spotify's Logo
The Walt Disney Company's Logo
Rockstar Games' Logo
ROBLOX's Logo
Instagram's Logo

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Sony Pricing

Sony ROI & Value For Money

4/5

Sony has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Sony Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Education industry think that they had the lowest ROI from Sony.

Quick Insights into Sony ROI

Sony's ROI score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Education industry.

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Ranked Sony ROI the Highest

Manufacturing and Machinery
4.6
Hispanic or Latino
4.4
51-55
4.3

Ranked Sony ROI the Lowest

Less than 1 Year
3.8
41-45
3.6
Education
3.4

Sony ROI Score by Gender

Male customers rated Sony's ROI score 0.2 stars higher than Female customers.

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Male

4.1/5

Female

3.9/5

Sony ROI Score by Ethnicity

Sony's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
Hispanic or Latino
4.4
Hispanic or Latino4.4
African American/Black
4
African American/Black4
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Other
4.1
Other4.1

Sony ROI Score by Age

Sony's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
4.1
26-304.1
31-35
3.6
31-353.6
36-40
3.6
36-403.6
41-45
3.6
41-453.6
46-50
3.8
46-503.8
51-55
4.3
51-554.3
66+
3.7
66+3.7

Sony ROI Score by Usage

Sony's ROI score was rated the highest by customers who have used Sony's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.8
1 to 2 Years
3.9
2 to 5 Years
3.8
5 to 10 Years
4.1
Over 10 Years
4.1

Sony ROI Score by Industry

Sony's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Education industry customers.

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Tech
4
Accounting
4.1
Aerospace and Aviation
3.6
Architecture and Planning
3.8
Arts and Entertainment
3.9
Banking and Financial Services
3.9
Business and Consumer Services
4.2
Education
3.4
Healthcare, Hospitals and Medicine
4.4
Hospitality
4
Manufacturing and Machinery
4.6
Marketing, Advertising and Research
3.9
Mechanical, Civil or Industrial Engineering
4.6
Retail
3.6

Sony Pricing vs. Competitors

Compared to its competitors, Sony's ROI score is rated right above Qualcomm, and is preceded by Microsoft.

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Sony's Logo
VS
Apple's Logo
Huawei's Logo
Microsoft's Logo
Qualcomm's Logo
Vizio's Logo
Philips' Logo
Samsung's Logo
HP Inc. Logo
Whirlpool Corporation's Logo
LG Electronics North America's Logo

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sony's ROI score is rated right above Netflix, and is preceded by Nintendo.

COMPANYPricing Score
Spotify4.1/5
Apple4.1/5
Nintendo4.1/5
Sony4/5
Netflix4/5
Rockstar Games4/5
ROBLOX3.9/5
Instagram3.8/5
The Walt Disney Company3.7/5

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Sony's Logo
VS
Spotify's Logo
Apple's Logo
Nintendo's Logo
Netflix's Logo
Rockstar Games' Logo
ROBLOX's Logo
Instagram's Logo
The Walt Disney Company's Logo

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Sony Customer Satisfaction (CSAT)

Sony Customer Satisfaction (CSAT) Score

85 / 100

Sony has an overall Customer Satisfaction score of 85 rated by its users and customers.

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Very Satisfied47%
Satisfied38%
Neither Satisfied nor Dissatisfied8%
Dissatisfied2%
Very Dissatisfied5%
Very Satisfied
47%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
2%
Very Dissatisfied
5%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Sony Customer Satisfaction

Sony's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Education industry.

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Ranked Sony Customer Satisfaction the Highest

46-50
100%
Aerospace and Aviation
100%
5 to 10 Years
96%

Ranked Sony Customer Satisfaction the Lowest

Less than 1 Year
86%
41-45
60%
Education
60%

Sony Customer Satisfaction Score by Gender

Female customers rated Sony's Customer Satisfaction score 3 points higher than Male customers.

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91 / 100
Male
Very Satisfied
50%
Satisfied
41%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
1%
Very Dissatisfied
4%
94 / 100
Female
Very Satisfied
50%
Satisfied
44%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
2%

Sony Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Sony's Customer Satisfaction (CSAT) score was rated 88% according to Caucasian users and customers.

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88 / 100
Very Satisfied44%
Satisfied44%
Neither Satisfied nor Dissatisfied3%
Dissatisfied3%
Very Dissatisfied6%
Very Satisfied
44%
Satisfied
44%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
3%
Very Dissatisfied
6%

CSAT according to Hispanic or Latino

Sony's Customer Satisfaction (CSAT) score was rated 88% according to Hispanic or Latino users and customers.

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88 / 100
Very Satisfied50%
Satisfied38%
Neither Satisfied nor Dissatisfied12%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

Sony's Customer Satisfaction (CSAT) score was rated 95% according to African American/Black users and customers.

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95 / 100
Very Satisfied57%
Satisfied38%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied5%
Very Satisfied
57%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
5%

CSAT according to Asian or Pacific Islander

Sony's Customer Satisfaction (CSAT) score was rated 94% according to Asian or Pacific Islander users and customers.

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94 / 100
Very Satisfied52%
Satisfied42%
Neither Satisfied nor Dissatisfied2%
Dissatisfied0%
Very Dissatisfied4%
Very Satisfied
52%
Satisfied
42%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
0%
Very Dissatisfied
4%

CSAT according to Other

Sony's Customer Satisfaction (CSAT) score was rated 90% according to Other users and customers.

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90 / 100
Very Satisfied50%
Satisfied40%
Neither Satisfied nor Dissatisfied5%
Dissatisfied0%
Very Dissatisfied5%
Very Satisfied
50%
Satisfied
40%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
5%

Sony Customer Satisfaction Score by Age

Sony's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25 CSAT Score
97%
Very Satisfied
53%
Satisfied
44%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
0%
18-2597%
26-30 CSAT Score
86%
Very Satisfied
53%
Satisfied
33%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
7%
26-3086%
31-35 CSAT Score
93%
Very Satisfied
36%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
7%
31-3593%
36-40 CSAT Score
60%
Very Satisfied
30%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
30%
36-4060%
41-45 CSAT Score
60%
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
41-4560%
46-50 CSAT Score
100%
Very Satisfied
20%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
46-50100%

Sony Customer Satisfaction Score by Usage

Sony's Customer Satisfaction score was rated the highest by customers who have used Sony's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
86
1 to 2 Years
91
2 to 5 Years
91
5 to 10 Years
96
Over 10 Years
90

Sony Customer Satisfaction Score by Industry

Sony's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Education industry customers.

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Tech
86
Accounting
85
Aerospace and Aviation
100
Architecture and Planning
100
Arts and Entertainment
100
Banking and Financial Services
100
Business and Consumer Services
100
Education
60
Healthcare, Hospitals and Medicine
100
Manufacturing and Machinery
100
Marketing, Advertising and Research
100

Sony Customer Satisfaction vs. Competitors

Compared to its competitors, Sony's Customer Satisfaction score is rated right above Microsoft, and is preceded by Huawei.

COMPANYCustomer Satisfaction (CSAT) Score
Apple86%
Huawei85%
Sony85%
Microsoft83%
Qualcomm78%
Samsung78%
Philips74%
Vizio60%
HP Inc.50%
Whirlpool Corporation34%
LG Electronics North America4%

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Sony's Logo
VS
Apple's Logo
Huawei's Logo
Microsoft's Logo
Qualcomm's Logo
Samsung's Logo
Philips' Logo
Vizio's Logo
HP Inc. Logo
Whirlpool Corporation's Logo
LG Electronics North America's Logo

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sony's Customer Satisfaction score is rated right above Rockstar Games, and is preceded by Apple.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo93%
Netflix87%
Spotify87%
Apple86%
Sony85%
Rockstar Games78%
ROBLOX75%
The Walt Disney Company73%
Instagram63%

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Sony's Logo
VS
Nintendo's Logo
Netflix's Logo
Spotify's Logo
Apple's Logo
Rockstar Games' Logo
ROBLOX's Logo
The Walt Disney Company's Logo
Instagram's Logo

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Sony Customer Service

4/5

Sony has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Sony's Customer Service

Address

2207 Bridgepointe Pkwy, San Mateo, CA 64404


Website

http://www.sony.net/


Phone Number

81-3-6748-2111

Quick Insights into Sony Customer Service

Sony's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers from the Hospitality industry.

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Ranked Sony Customer Service the Highest

51-55
4.6
Healthcare, Hospitals and Medicine
4.6
5 to 10 Years
4.2

Ranked Sony Customer Service the Lowest

2 to 5 Years
3.8
66+
3.4
Hospitality
3.2

Sony Customer Service Score by Gender

Sony's Customer Service score was rated 4 by both Female and Male customers on Comparably.

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Male

4/5

Female

4/5

Sony Customer Service Score by Ethnicity

Sony's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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0
20
40
60
80
100
Caucasian
4
Caucasian4
Hispanic or Latino
4.2
Hispanic or Latino4.2
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
4.1
Other4.1

Sony Customer Service Score by Age

Sony's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
4.2
18-254.2
26-30
4
26-304
31-35
3.8
31-353.8
36-40
3.6
36-403.6
41-45
3.5
41-453.5
46-50
4.1
46-504.1
51-55
4.6
51-554.6
66+
3.4
66+3.4

Sony Customer Service Score by Usage

Sony's Customer Service score was rated the highest by customers who have used Sony's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
4
2 to 5 Years
3.8
5 to 10 Years
4.2
Over 10 Years
4

Sony Customer Service Score by Industry

Sony's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Hospitality industry customers.

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Tech
4.1
Accounting
4
Aerospace and Aviation
3.8
Architecture and Planning
3.5
Arts and Entertainment
4
Banking and Financial Services
4
Business and Consumer Services
4.3
Education
3.4
Healthcare, Hospitals and Medicine
4.6
Hospitality
3.2
Manufacturing and Machinery
4.6
Marketing, Advertising and Research
3.7
Mechanical, Civil or Industrial Engineering
4.5
Retail
4.3

Sony Customer Service vs. Competitors

Compared to its competitors, Sony's Customer Service score is rated right above Qualcomm, and is preceded by Huawei.

COMPANYCustomer Service Score
Apple4.2/5
Microsoft4.1/5
Huawei4/5
Sony4/5
Qualcomm4/5
Philips3.8/5
Samsung3.7/5
Vizio3.7/5
HP Inc.3/5
Whirlpool Corporation2.2/5
LG Electronics North America1.8/5

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Sony's Logo
VS
Apple's Logo
Microsoft's Logo
Huawei's Logo
Qualcomm's Logo
Philips' Logo
Samsung's Logo
Vizio's Logo
HP Inc. Logo
Whirlpool Corporation's Logo
LG Electronics North America's Logo

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sony's Customer Service score is rated right above Rockstar Games, and is preceded by Nintendo.

COMPANYCustomer Service Score
Apple4.2/5
The Walt Disney Company4.1/5
Netflix4.1/5
Spotify4.1/5
Nintendo4.1/5
Sony4/5
Rockstar Games3.9/5
ROBLOX3.7/5
Instagram3.6/5

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Sony's Logo
VS
Apple's Logo
The Walt Disney Company's Logo
Netflix's Logo
Spotify's Logo
Nintendo's Logo
Rockstar Games' Logo
ROBLOX's Logo
Instagram's Logo

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Sony as an Employer

3.7/5

Sony has a 3.7/5 stars for its overall company culture rated by their employees

  Sony CEO
top
15%
CEO of Sony

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Sony scored a 40 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Sony would recommend the brand to a friend. ENPS measures how likely Sony employees would recommend working at Sony to a friend.

Net Promoter Score

40
NPS Score
58%Promoters
24%Passive
18%Detractors

Employee Net Promoter Score

11
eNPS Score
44%Promoters
23%Passive
33%Detractors

Global Ranking Snapshot

Sony is ranked #218 in the Global Top 100 Brands. It ranks just behind Ingram Micro and just ahead of Grammarly.

RANKCOMPANYCEOINDUSTRY
216
Genentech  Genentech CEO
Alexander Hardy
Health and Wellness
217
Ingram Micro  Ingram Micro CEO
Alain Monié
Tech
218
Sony  Sony CEO
Kenichiro Yoshida
Media and Entertainment
219
Grammarly  Grammarly CEO
Brad Hoover
Business and Consumer Services
220
Beachbody  Beachbody CEO
Carl Daikeler
Health and Wellness
221
Zumiez  Zumiez CEO
Rick Brooks
Retail
222
Alaska Air Group  Alaska Air Group CEO
Bradley Tilden
Travel and Hospitality

Media and Entertainment Ranking Snapshot

Sony is ranked #29 in the Media and Entertainment Industry. It ranks just behind Universal Studios and just ahead of Grammarly.

RANKCOMPANYLocation
27
Activision
Santa Monica, CA
28
Universal Studios
Universal City, CA
29
Sony
San Mateo, CA
30
Grammarly
San Francisco, CA
31
Beachbody
Santa Monica, CA
32
HubSpot
Cambridge, MA
33
Discovery Communications
Silver Spring, MD