-78
NPS
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LG Electronics North America
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About LG Electronics North America's Brand
At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies. Life’s Good with LG! Among its major competitors, LG Electronics North America is ranked in 6th place for NPS while Sony is 1st, and Haier is 2nd. Overall, LG Electronics North America has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
64%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
LG Electronics North America Ranking
- #4 / 4 of its competitors
LG Electronics North America NPS
LG Electronics North America's Net Promoter Score (NPS) is a -78 with 10% Promoters, 2% Passives, and 88% Detractors. Net Promoter Score tracks whether LG Electronics North America's customers would recommend using the product based on a scale of -100 to 100.
LG Electronics North America Overall NPS
| 10% | Promoters |
|---|---|
| 2% | Passives |
| 88% | Detractors |
LG Electronics North America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -74 | Jan 2025 | -74 |
Feb 2025 -76 | Feb 2025 | -76 |
Mar 2025 -76 | Mar 2025 | -76 |
Apr 2025 -76 | Apr 2025 | -76 |
May 2025 -76 | May 2025 | -76 |
Jun 2025 -76 | Jun 2025 | -76 |
Jul 2025 -76 | Jul 2025 | -76 |
Aug 2025 -78 | Aug 2025 | -78 |
Sep 2025 -78 | Sep 2025 | -78 |
Oct 2025 -78 | Oct 2025 | -78 |
Nov 2025 -78 | Nov 2025 | -78 |
Dec 2025 -78 | Dec 2025 | -78 |
How Other Brands Compare
LG Electronics North America is ranked #4 for NPS among its competitors. Sony and Philips come in first and second, with Samsung coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LG Electronics North America NPS by Gender
Male customers rated LG Electronics North America's NPS 22 points higher than Female customers.
Male
-76
LG Electronics North America's NPS was rated -76 by Male customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Female
-98
LG Electronics North America's NPS was rated -98 by Female customers on Comparably.
1%
Promoters
0%
Passives
99%
Detractors
LG Electronics North America NPS by Ethnicity
LG Electronics North America's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -96 | Caucasian | -96 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -80 | African American/Black | -80 |
Asian or Pacific Islander -20 | Asian or Pacific Islander | -20 |
Native American -100 | Native American | -100 |
Other -100 | Other | -100 |
LG Electronics North America NPS by Age
LG Electronics North America's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
LG Electronics North America NPS by Usage
LG Electronics North America's NPS was rated the highest by customers who have used LG Electronics North America's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -84 | 2 to 5 Years | -84 |
5 to 10 Years -76 | 5 to 10 Years | -76 |
Over 10 Years -86 | Over 10 Years | -86 |
LG Electronics North America NPS vs. Competitors
Compared to its competitors, LG Electronics North America's NPS is rated right above Sharp Electronics, and is preceded by Electrolux.
| COMPANY | NPS Score | |
|---|---|---|
 | Sony | 36 |
 | Haier | 27 |
 | Philips | 18 |
 | Samsung | 14 |
 | Electrolux | -26 |
| LG Electronics North America | -78 |
 | Sharp Electronics | -100 |
LG Electronics North America Customer Reviews
Out of the 61 LG Electronics North America customer reviews 5 were positive and 56 were constructive. LG Electronics North America customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
LG Electronics North America Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of LG Electronics North America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LG Electronics North America Customer Loyalty Score by Gender
Female customers rated LG Electronics North America's Customer Loyalty score 6% higher than Male customers.
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Male
60%
Yes
Female
66%
Yes
LG Electronics North America Customer Loyalty Score by Ethnicity
LG Electronics North America's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LG Electronics North America.
64
out of 100
Caucasian
51
out of 100
Hispanic or Latino
80
out of 100
African American/Black
74
out of 100
Asian or Pacific Islander
55
out of 100
Native American
52
out of 100
Other
LG Electronics North America Customer Loyalty Score by Age
LG Electronics North America's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 33% | 26-30 | 33% |
31-35 70% | 31-35 | 70% |
36-40 46% | 36-40 | 46% |
41-45 71% | 41-45 | 71% |
46-50 66% | 46-50 | 66% |
51-55 69% | 51-55 | 69% |
56-60 64% | 56-60 | 64% |
61-65 61% | 61-65 | 61% |
66+ 60% | 66+ | 60% |
LG Electronics North America Customer Loyalty Score by Usage
LG Electronics North America's Customer Loyalty score was rated the highest by customers who have used LG Electronics North America's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LG Electronics North America Customer Loyalty Score by Industry
LG Electronics North America's Customer Loyalty score was rated the highest by Consumer Services industry customers, and the lowest by Consulting industry customers.
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LG Electronics North America Customer Loyalty vs. Competitors
Compared to its competitors, LG Electronics North America's Customer Loyalty score is rated right above Sharp Electronics, and is preceded by Electrolux.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Haier | 88% |
| Samsung | 82% |
| Sony | 81% |
| Philips | 76% |
| Electrolux | 68% |
| LG Electronics North America | 64% |
| Sharp Electronics | 55% |
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LG Electronics North America Product Quality
1.5/5
LG Electronics North America has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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LG Electronics North America Product Information
LG Electronics North America’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Professional Services industry rated LG Electronics North America's product the highest. Reviewers from the Tech industry rated LG Electronics North America the lowest at 1.5.
- Website
- http://www.lg.com
- Company Size
- 10,000+ Employees
Industry
Consumer Electronics
Quick Insights into LG Electronics North America Product Quality
LG Electronics North America's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Utilities industry.
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Ranked LG Electronics North America Product Quality the Highest
Ranked LG Electronics North America Product Quality the Lowest
LG Electronics North America Product Quality Score by Gender
LG Electronics North America's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
LG Electronics North America Product Quality Score by Ethnicity
LG Electronics North America's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LG Electronics North America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
LG Electronics North America Product Quality Score by Age
LG Electronics North America's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 1.6 | 26-30 | 1.6 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
LG Electronics North America Product Quality Score by Usage
LG Electronics North America's Product Quality score was rated 1.5 stars by customers who have used LG Electronics North America's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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LG Electronics North America Product Quality Score by Industry
LG Electronics North America's Product Quality score was rated the highest by Professional Services industry customers, and the lowest by Utilities industry customers.
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LG Electronics North America Product Quality vs. Competitors
Compared to its competitors, LG Electronics North America's Product Quality score is rated right below Sharp Electronics.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sony | 4.2/5 |
| Haier | 4.1/5 |
| Philips | 3.8/5 |
| Samsung | 3.6/5 |
| Electrolux | 2.5/5 |
| Sharp Electronics | 1.9/5 |
| LG Electronics North America | 1.5/5 |
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LG Electronics North America Pricing
LG Electronics North America ROI & Value For Money
1.5/5
LG Electronics North America has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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LG Electronics North America Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Professional Services industry. The users from the Accounting industry think that they had the lowest ROI from LG Electronics North America.
Quick Insights into LG Electronics North America ROI
LG Electronics North America's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Utilities industry.
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Ranked LG Electronics North America ROI the Highest
Ranked LG Electronics North America ROI the Lowest
LG Electronics North America ROI Score by Gender
LG Electronics North America's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
LG Electronics North America ROI Score by Ethnicity
LG Electronics North America's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LG Electronics North America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Native American 1.7 | Native American | 1.7 |
Other 1.5 | Other | 1.5 |
LG Electronics North America ROI Score by Age
LG Electronics North America's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 1.6 | 26-30 | 1.6 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
LG Electronics North America ROI Score by Usage
LG Electronics North America's ROI score was rated 1.5 stars by customers who have used LG Electronics North America's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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LG Electronics North America ROI Score by Industry
LG Electronics North America's ROI score was rated the highest by Professional Services industry customers, and the lowest by Utilities industry customers.
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LG Electronics North America Pricing vs. Competitors
Compared to its competitors, LG Electronics North America's ROI score is rated right below Sharp Electronics.
| COMPANY | Pricing Score | |
|---|---|---|
| Haier | 4/5 |
| Sony | 4/5 |
| Philips | 3.6/5 |
| Samsung | 3.5/5 |
| Electrolux | 2.3/5 |
| Sharp Electronics | 1.9/5 |
| LG Electronics North America | 1.5/5 |
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LG Electronics North America Customer Satisfaction (CSAT)
LG Electronics North America Customer Satisfaction (CSAT) Score
7 / 100
LG Electronics North America has an overall Customer Satisfaction score of 7 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
1%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
88%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LG Electronics North America Customer Satisfaction
LG Electronics North America's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Utilities industry.
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Ranked LG Electronics North America Customer Satisfaction the Highest
Ranked LG Electronics North America Customer Satisfaction the Lowest
LG Electronics North America Customer Satisfaction Score by Gender
Male customers rated LG Electronics North America's Customer Satisfaction score 8 points higher than Female customers.
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9 / 100
MaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 1% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 86% |
1 / 100
FemaleVery Satisfied | 1% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 4% | |
Very Dissatisfied | 95% |
LG Electronics North America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LG Electronics North America's Customer Satisfaction (CSAT) score was rated 3% according to Caucasian users and customers.
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3 / 100
Very Satisfied
2%
Satisfied
1%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
2%
Very Dissatisfied
95%
CSAT according to Hispanic or Latino
LG Electronics North America's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
91%
CSAT according to African American/Black
LG Electronics North America's Customer Satisfaction (CSAT) score was rated 20% according to African American/Black users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
CSAT according to Asian or Pacific Islander
LG Electronics North America's Customer Satisfaction (CSAT) score was rated 36% according to Asian or Pacific Islander users and customers.
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36 / 100
Very Satisfied
36%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
57%
CSAT according to Native American
LG Electronics North America's Customer Satisfaction (CSAT) score was rated 25% according to Native American users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
LG Electronics North America's Customer Satisfaction (CSAT) score was rated 3% according to Other users and customers.
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3 / 100
Very Satisfied
3%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
90%
LG Electronics North America Customer Satisfaction Score by Age
LG Electronics North America's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 14% | |||||||||||||||
| 41-45 | 10% | |||||||||||||||
| 46-50 | 5% | |||||||||||||||
| 51-55 | 6% | |||||||||||||||
| 56-60 | 5% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 3% |
LG Electronics North America Customer Satisfaction Score by Usage
LG Electronics North America's Customer Satisfaction score was rated the highest by customers who have used LG Electronics North America's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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LG Electronics North America Customer Satisfaction Score by Industry
LG Electronics North America's Customer Satisfaction score was rated the highest by Consumer Goods industry customers, and the lowest by Utilities industry customers.
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{
"title": "LG Electronics North America Customer Satisfaction Score by Industry",
"text": "LG Electronics North America's Customer Satisfaction score was rated the highest by Consumer Goods industry customers, and the lowest by Utilities industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 19,
"stars": 0,
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"scoreClassName": "",
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},
{
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"scoreClassName": "",
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{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 13,
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{
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"groupId": 498,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
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{
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"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
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{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
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{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
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{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LG Electronics North America's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LG Electronics North America's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "LG Electronics North America's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Education",
"groupId": 515,
"score": 4,
"stars": 0,
"csatScore": 4,
"text": "LG Electronics North America's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 4
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LG Electronics North America's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LG Electronics North America's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LG Electronics North America's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LG Electronics North America's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 20,
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},
{
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"groupId": 549,
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},
{
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"groupId": 554,
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"stars": 0,
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{
"label": "Retail",
"groupId": 559,
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"stars": 0,
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{
"label": "Telecommunications",
"groupId": 564,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LG Electronics North America's Customer Satisfaction score is rated by Telecommunications customers on Comparably.",
"scoreClassName": "",
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},
{
"label": "Transportation",
"groupId": 567,
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"stars": 0,
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{
"label": "Utilities",
"groupId": 568,
"score": 0,
"stars": 0,
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]
}LG Electronics North America Customer Satisfaction vs. Competitors
Compared to its competitors, LG Electronics North America's Customer Satisfaction score is rated right above Sharp Electronics, and is preceded by Electrolux.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Haier | 91% |
| Sony | 83% |
| Philips | 74% |
| Samsung | 69% |
| Electrolux | 35% |
| LG Electronics North America | 7% |
| Sharp Electronics | 0% |
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LG Electronics North America Customer Service
1.5/5
LG Electronics North America has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About LG Electronics North America's Customer Service
Address
111 Sylvan Ave, Englewood Cliffs, NJ 07632
Website
http://www.lg.com
Phone Number
201-816-2000
LG Electronics North America's Social Links
Quick Insights into LG Electronics North America Customer Service
LG Electronics North America's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Utilities industry.
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Ranked LG Electronics North America Customer Service the Highest
Ranked LG Electronics North America Customer Service the Lowest
LG Electronics North America Customer Service Score by Gender
LG Electronics North America's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
LG Electronics North America Customer Service Score by Ethnicity
LG Electronics North America's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
LG Electronics North America Customer Service Score by Age
LG Electronics North America's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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40
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
LG Electronics North America Customer Service Score by Usage
LG Electronics North America's Customer Service score was rated 1.5 stars by customers who have used LG Electronics North America's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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LG Electronics North America Customer Service Score by Industry
LG Electronics North America's Customer Service score was rated the highest by Professional Services industry customers, and the lowest by Utilities industry customers.
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LG Electronics North America Customer Service vs. Competitors
Compared to its competitors, LG Electronics North America's Customer Service score is rated right below Sharp Electronics.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sony | 4/5 |
| Haier | 4/5 |
| Philips | 3.7/5 |
| Samsung | 3.5/5 |
| Electrolux | 2.3/5 |
| Sharp Electronics | 1.9/5 |
| LG Electronics North America | 1.5/5 |
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LG Electronics North America as an Employer
4.3/5
LG Electronics North America has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
CEO of LG Electronics North America
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
LG Electronics North America scored a -78 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of LG Electronics North America would recommend the brand to a friend. ENPS measures how likely LG Electronics North America employees would recommend working at LG Electronics North America to a friend.
Net Promoter Score
-78
NPS Score
| 10% | Promoters |
|---|---|
| 2% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 39% | Promoters |
|---|---|
| 27% | Passive |
| 34% | Detractors |
