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Electrolux is

Ranked

#36

Consumer Goods Brands

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Electrolux

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Electrolux

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Electrolux is ranked #36 in Consumer Goods Brands

About Electrolux's Brand

AB Electrolux is a multinational appliance manufacturer, headquartered in Stockholm, Sweden. Electrolux’s brand is ranked #312 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Electrolux. When compared to other organizations within the Consumer Goods industry, Electrolux is ranked #36. Among its major competitors, Electrolux is ranked in 7th place for NPS while Samsung Electronics is 1st, and Samsung is 2nd. Overall, Electrolux has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $4.03B

Brand at a Glance

68%

Customer Loyalty

2.5/5

Product Quality

2.3/5

Pricing

2.3/5

Customer Service

Electrolux Ranking

^#36 in Consumer Goods
^#4 / 4 of its competitors

Electrolux NPS

Electrolux's Net Promoter Score (NPS) is a -26 with 33% Promoters, 8% Passives, and 59% Detractors. Net Promoter Score tracks whether Electrolux's customers would recommend using the product based on a scale of -100 to 100.

Electrolux Overall NPS

-26

NPS

33%	Promoters
8%	Passives
59%	Detractors

Electrolux NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 -27	Dec 2024	-27
Feb 2025 -27	Feb 2025	-27
Mar 2025 -27	Mar 2025	-27
Apr 2025 -27	Apr 2025	-27
May 2025 -27	May 2025	-27
Jun 2025 -27	Jun 2025	-27
Jul 2025 -27	Jul 2025	-27
Aug 2025 -27	Aug 2025	-27
Sep 2025 -27	Sep 2025	-27
Oct 2025 -27	Oct 2025	-27
Nov 2025 -27	Nov 2025	-27
Dec 2025 -27	Dec 2025	-27

How Other Brands Compare

Electrolux is ranked #4 for NPS among its competitors. Samsung and AEG come in first and second, with LG coming in at third. Among those competitors, it is the lowest valued company behind Samsung.

	Electrolux	Samsung	LG	AEG
Global Ranking	#312	#103	#398	#980
NPS	-26	14	10	12
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	$4.03B	$263.86B	$7.17B	$9.96B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Electrolux NPS by Gender

Male customers rated Electrolux's NPS 20 points higher than Female customers.

Male

-41

Electrolux's NPS was rated -41 by Male customers on Comparably.

26%

Promoters

Passives

67%

Detractors

Female

-61

Electrolux's NPS was rated -61 by Female customers on Comparably.

17%

Promoters

Passives

78%

Detractors

Electrolux NPS by Ethnicity

Electrolux's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -72	Caucasian	-72
Hispanic or Latino -34	Hispanic or Latino	-34
African American/Black -16	African American/Black	-16
Asian or Pacific Islander 16	Asian or Pacific Islander	16
Other -56	Other	-56

Electrolux NPS by Age

Electrolux's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

54%

31%

15%

26-30

36%

64%

31-35

49%

13%

38%

36-40

42%

53%

41-45

33%

67%

46-50

29%

12%

59%

51-55

12%

88%

56-60

95%

61-65

10%

87%

66+

94%

Electrolux NPS by Usage

Electrolux's NPS was rated the highest by customers who have used Electrolux's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -65	Less than 1 Year	-65
1 to 2 Years -47	1 to 2 Years	-47
2 to 5 Years -53	2 to 5 Years	-53
5 to 10 Years -72	5 to 10 Years	-72
Over 10 Years -32	Over 10 Years	-32

Electrolux NPS vs. Competitors

Compared to its competitors, Electrolux's NPS is rated right above Whirlpool Corporation, and is preceded by Philips Research.

COMPANY		NPS Score
	Samsung Electronics	30
	Samsung	14
	AEG	12
	LG	10
	Gorenje	0
	Bosc	N/A
	Philips Research	-20
	Electrolux	-26
	Whirlpool Corporation	-42
	HHGregg	-56
	Digital Paper	-100

Electrolux NPS vs Companies in Consumer Goods

In the Consumer Goods industry, Electrolux's NPS is rated right below Tiffany & Co.

COMPANY		NPS Score
	Lego Group	54
	Red Bull	42
	Bath & Body Works	38
	Colgate Palmolive	36
	Hershey Company	35
	Crocs	34
	Gucci	31
	Tiffany & Co	31
	Electrolux	-26

Electrolux Customer Reviews

Out of the 53 Electrolux customer reviews 12 were positive and 41 were constructive. Electrolux customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Electrolux Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of Electrolux users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

68%

32%

Electrolux Customer Loyalty Score by Gender

Male customers rated Electrolux's Customer Loyalty score 8% higher than Female customers.

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Male

71%

Yes

Female

63%

Yes

Electrolux Customer Loyalty Score by Ethnicity

Electrolux's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Electrolux Customer Loyalty Score by Age

Electrolux's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Electrolux.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 65%	18-25	65%
26-30 59%	26-30	59%
31-35 66%	31-35	66%
36-40 62%	36-40	62%
41-45 91%	41-45	91%
46-50 68%	46-50	68%
51-55 78%	51-55	78%
56-60 75%	56-60	75%
61-65 54%	61-65	54%
66+ 55%	66+	55%

Electrolux Customer Loyalty Score by Usage

Electrolux's Customer Loyalty score was rated the highest by customers who have used Electrolux's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	47%
1 to 2 Years	44%
2 to 5 Years	62%
5 to 10 Years	75%
Over 10 Years	91%

Electrolux Customer Loyalty Score by Industry

Electrolux's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Telecommunications industry customers.

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Tech	62%
Accounting	64%
Aerospace and Aviation	46%
Architecture and Planning	70%
Arts and Entertainment	70%
Automotive and Transportation	70%
Banking and Financial Services	55%
Business and Consumer Services	100%
Consulting	100%
Consumer Goods	70%
Consumer Services	70%
Education	52%
Government and Public Policy	82%
Healthcare, Hospitals and Medicine	68%
Legal	60%
Logistics and Supply Chain	40%
Manufacturing and Machinery	82%
Marketing, Advertising and Research	82%
Mechanical, Civil or Industrial Engineering	100%
Energy and Manufacturing	46%
Real Estate	40%
Retail	100%
Telecommunications	40%

Electrolux Customer Loyalty vs. Competitors

Compared to its competitors, Electrolux's Customer Loyalty score is rated right above Gorenje, and is preceded by Whirlpool Corporation.

COMPANY		Customer Loyalty Score
	Samsung	82%
	Samsung Electronics	81%
	HHGregg	79%
	LG	77%
	Philips Research	73%
	AEG	72%
	Whirlpool Corporation	72%
	Electrolux	68%
	Gorenje	10%
	Digital Paper	N/A
	Bosc	N/A

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Customer Loyalty for Other Consumer Goods Brands

In the Consumer Goods industry, Electrolux's Customer Loyalty score is rated right below Tiffany & Co.

COMPANY		Customer Loyalty Score
	Bath & Body Works	87%
	Lego Group	86%
	Colgate Palmolive	85%
	Red Bull	81%
	Hershey Company	81%
	Crocs	79%
	Gucci	76%
	Tiffany & Co	73%
	Electrolux	68%

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Electrolux Product Quality

2.5/5

Electrolux has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.

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Electrolux Product Information

Electrolux’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Electrolux's product the highest. Reviewers from the Logistics and Supply Chain industry rated Electrolux the lowest at 2.6.

Website: http://www.electroluxappliances.com

Company Size: 10,000+ Employees

Industry

Consumer Electronics

Quick Insights into Electrolux Product Quality

Electrolux's Product Quality score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Telecommunications industry.

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Ranked Electrolux Product Quality the Highest

Manufacturing and Machinery	4.1
18-25	3.4
Asian or Pacific Islander	3.4

Ranked Electrolux Product Quality the Lowest

Caucasian	1.5
Less than 1 Year	1.5
Telecommunications	1.5

Electrolux Product Quality Score by Gender

Male customers rated Electrolux's Product Quality score 0.2 stars higher than Female customers.

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Male

2/5

Female

1.8/5

Electrolux Product Quality Score by Ethnicity

Electrolux's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 2.3	Hispanic or Latino	2.3
African American/Black 2.4	African American/Black	2.4
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Other 1.8	Other	1.8

Electrolux Product Quality Score by Age

Electrolux's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.4	18-25	3.4
26-30 3.4	26-30	3.4
31-35 2.9	31-35	2.9
36-40 2.5	36-40	2.5
41-45 2.1	41-45	2.1
46-50 2.2	46-50	2.2
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Electrolux Product Quality Score by Usage

Electrolux's Product Quality score was rated the highest by customers who have used Electrolux's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.8
2 to 5 Years	1.9
5 to 10 Years	1.7
Over 10 Years	2.5

Electrolux Product Quality Score by Industry

Electrolux's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Telecommunications industry customers.

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Tech	2.9
Accounting	2.3
Aerospace and Aviation	2.3
Architecture and Planning	2
Arts and Entertainment	1.6
Automotive and Transportation	3.1
Banking and Financial Services	1.5
Business and Consumer Services	1.6
Consulting	1.5
Consumer Goods	3.8
Consumer Services	2.3
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Legal	1.5
Logistics and Supply Chain	2.6
Manufacturing and Machinery	4.1
Marketing, Advertising and Research	4.1
Mechanical, Civil or Industrial Engineering	3.5
Energy and Manufacturing	1.5
Real Estate	1.5
Retail	3.6
Telecommunications	1.5

Electrolux Product Quality vs. Competitors

Compared to its competitors, Electrolux's Product Quality score is rated right above Whirlpool Corporation, and is preceded by HHGregg.

COMPANY		Product Quality Score
	Samsung Electronics	4/5
	Gorenje	4/5
	Samsung	3.6/5
	LG	3.5/5
	AEG	3.3/5
	Philips Research	3.3/5
	HHGregg	2.7/5
	Electrolux	2.5/5
	Whirlpool Corporation	1.9/5
	Digital Paper	N/A
	Bosc	N/A

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Product Quality for Other Consumer Goods Brands

In the Consumer Goods industry, Electrolux's Product Quality score is rated right below Tiffany & Co.

COMPANY		Product Quality Score
	Lego Group	4.5/5
	Red Bull	4.2/5
	Colgate Palmolive	4.2/5
	Gucci	4.2/5
	Bath & Body Works	4.1/5
	Hershey Company	4.1/5
	Crocs	4.1/5
	Tiffany & Co	4/5
	Electrolux	2.5/5

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Electrolux Pricing

Electrolux ROI & Value For Money

2.3/5

Electrolux has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.

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Electrolux Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Electrolux.

Quick Insights into Electrolux ROI

Electrolux's ROI score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Telecommunications industry.

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Ranked Electrolux ROI the Highest

Manufacturing and Machinery	4.2
18-25	3.9
Asian or Pacific Islander	3.2

Ranked Electrolux ROI the Lowest

Caucasian	1.5
Less than 1 Year	1.5
Telecommunications	1.5

Electrolux ROI Score by Gender

Male customers rated Electrolux's ROI score 0.2 stars higher than Female customers.

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Male

2/5

Female

1.8/5

Electrolux ROI Score by Ethnicity

Electrolux's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 2.5	Hispanic or Latino	2.5
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 3.2	Asian or Pacific Islander	3.2
Other 1.8	Other	1.8

Electrolux ROI Score by Age

Electrolux's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 3.3	26-30	3.3
31-35 3.2	31-35	3.2
36-40 2.4	36-40	2.4
41-45 2.1	41-45	2.1
46-50 1.9	46-50	1.9
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Electrolux ROI Score by Usage

Electrolux's ROI score was rated the highest by customers who have used Electrolux's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.9
2 to 5 Years	1.8
5 to 10 Years	1.6
Over 10 Years	2.4

Electrolux ROI Score by Industry

Electrolux's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Telecommunications industry customers.

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Tech	2.8
Accounting	2.3
Aerospace and Aviation	2.1
Architecture and Planning	2.8
Arts and Entertainment	1.6
Automotive and Transportation	3.3
Banking and Financial Services	1.5
Business and Consumer Services	1.8
Consulting	1.5
Consumer Goods	4.1
Consumer Services	2.3
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Legal	1.5
Logistics and Supply Chain	3
Manufacturing and Machinery	4.2
Marketing, Advertising and Research	4.1
Mechanical, Civil or Industrial Engineering	3.1
Energy and Manufacturing	1.5
Real Estate	1.5
Retail	4.2
Telecommunications	1.5

Electrolux Pricing vs. Competitors

Compared to its competitors, Electrolux's ROI score is rated right above Whirlpool Corporation, and is preceded by Philips Research.

COMPANY		Pricing Score
	Gorenje	4/5
	Samsung Electronics	3.8/5
	Samsung	3.5/5
	AEG	3.3/5
	LG	3.3/5
	HHGregg	2.9/5
	Philips Research	2.6/5
	Electrolux	2.3/5
	Whirlpool Corporation	1.8/5
	Digital Paper	N/A
	Bosc	N/A

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ROI for Other Consumer Goods Brands

In the Consumer Goods industry, Electrolux's ROI score is rated right below Tiffany & Co.

COMPANY		Pricing Score
	Colgate Palmolive	4/5
	Lego Group	3.9/5
	Hershey Company	3.9/5
	Red Bull	3.8/5
	Gucci	3.8/5
	Bath & Body Works	3.8/5
	Crocs	3.7/5
	Tiffany & Co	3.7/5
	Electrolux	2.3/5

Unlock Electrolux ROI vs. Companies in Consumer Goods Data

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Electrolux Customer Satisfaction (CSAT)

Electrolux Customer Satisfaction (CSAT) Score

35 / 100

Electrolux has an overall Customer Satisfaction score of 35 rated by its users and customers.

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Very Satisfied	22%
Satisfied	13%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	4%
Very Dissatisfied	57%

Very Satisfied

22%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

57%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Electrolux Customer Satisfaction

Electrolux's Customer Satisfaction score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Electrolux Customer Satisfaction the Highest

Manufacturing and Machinery	100%
18-25	72%
Asian or Pacific Islander	57%

Ranked Electrolux Customer Satisfaction the Lowest

Caucasian	16%
66+	8%
Government and Public Policy	0%

Electrolux Customer Satisfaction Score by Gender

Male customers rated Electrolux's Customer Satisfaction score 15 points higher than Female customers.

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34 / 100

Male

	Very Satisfied	23%
	Satisfied	11%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	1%
	Very Dissatisfied	64%

19 / 100

Female

	Very Satisfied	8%
	Satisfied	11%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	5%
	Very Dissatisfied	72%

Electrolux Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Electrolux's Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.

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16 / 100

Very Satisfied	10%
Satisfied	6%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	3%
Very Dissatisfied	81%

Very Satisfied

10%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

81%

CSAT according to Hispanic or Latino

Electrolux's Customer Satisfaction (CSAT) score was rated 34% according to Hispanic or Latino users and customers.

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34 / 100

Very Satisfied	17%
Satisfied	17%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	16%
Very Dissatisfied	33%

Very Satisfied

17%

Satisfied

17%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

16%

Very Dissatisfied

33%

CSAT according to African American/Black

Electrolux's Customer Satisfaction (CSAT) score was rated 36% according to African American/Black users and customers.

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36 / 100

Very Satisfied	18%
Satisfied	18%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	55%

Very Satisfied

18%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

55%

CSAT according to Asian or Pacific Islander

Electrolux's Customer Satisfaction (CSAT) score was rated 57% according to Asian or Pacific Islander users and customers.

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57 / 100

Very Satisfied	22%
Satisfied	35%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	4%
Very Dissatisfied	26%

Very Satisfied

22%

Satisfied

35%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

26%

CSAT according to Other

Electrolux's Customer Satisfaction (CSAT) score was rated 28% according to Other users and customers.

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28 / 100

Very Satisfied	20%
Satisfied	8%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	0%
Very Dissatisfied	68%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

68%

Electrolux Customer Satisfaction Score by Age

Electrolux's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

72%

26-30

70%

31-35

61%

36-40

45%

41-45

25%

46-50

33%

51-55

15%

56-60

11%

61-65

11%

66+

Electrolux Customer Satisfaction Score by Usage

Electrolux's Customer Satisfaction score was rated the highest by customers who have used Electrolux's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	19
1 to 2 Years	22
2 to 5 Years	31
5 to 10 Years	19
Over 10 Years	33

Electrolux Customer Satisfaction Score by Industry

Electrolux's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Government and Public Policy industry customers.

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{
	"title": "Electrolux Customer Satisfaction Score by Industry",
	"text": "Electrolux's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Government and Public Policy industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 48,
			"stars": 0,
			"csatScore": 48,
			"text": "Electrolux's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 48
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Electrolux's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Electrolux's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Electrolux's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Electrolux's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Electrolux's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Electrolux's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Electrolux's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Electrolux's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Electrolux's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Electrolux's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Electrolux's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 6,
			"stars": 0,
			"csatScore": 6,
			"text": "Electrolux's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 6
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 22,
			"stars": 0,
			"csatScore": 22,
			"text": "Electrolux's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 22
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Electrolux's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Mechanical, Civil or Industrial Engineering",
			"groupId": 536,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Electrolux's Customer Satisfaction score is  rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Electrolux's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 13,
			"stars": 0,
			"csatScore": 13,
			"text": "Electrolux's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 13
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Electrolux's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		}
	]
}

Tech	48
Accounting	50
Aerospace and Aviation	33
Arts and Entertainment	17
Automotive and Transportation	67
Banking and Financial Services	0
Business and Consumer Services	33
Consulting	0
Consumer Goods	67
Consumer Services	33
Education	0
Government and Public Policy	0
Healthcare, Hospitals and Medicine	6
Legal	22
Manufacturing and Machinery	100
Mechanical, Civil or Industrial Engineering	67
Energy and Manufacturing	25
Real Estate	13
Retail	50

Electrolux Customer Satisfaction vs. Competitors

Compared to its competitors, Electrolux's Customer Satisfaction score is rated right above Whirlpool Corporation, and is preceded by HHGregg.

COMPANY		Customer Satisfaction (CSAT) Score
	Samsung Electronics	83%
	Philips Research	75%
	Samsung	69%
	LG	69%
	AEG	65%
	HHGregg	57%
	Electrolux	35%
	Whirlpool Corporation	26%
	Gorenje	0%
	Digital Paper	0%
	Bosc	0%

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Customer Satisfaction for Other Consumer Goods Brands

In the Consumer Goods industry, Electrolux's Customer Satisfaction score is rated right below Tiffany & Co.

COMPANY		Customer Satisfaction (CSAT) Score
	Lego Group	89%
	Red Bull	83%
	Colgate Palmolive	83%
	Bath & Body Works	81%
	Hershey Company	80%
	Crocs	79%
	Gucci	79%
	Tiffany & Co	72%
	Electrolux	35%

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Electrolux Customer Service

2.3/5

Electrolux has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.

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About Electrolux's Customer Service

Address

Charlotte, NC 28262

Website

http://www.electroluxappliances.com

Phone Number

+1 (877) 435-3287

Quick Insights into Electrolux Customer Service

Electrolux's Customer Service score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Telecommunications industry.

Sign Up to unlock insights into how customers have ranked Electrolux's Customer Service score.

Ranked Electrolux Customer Service the Highest

Manufacturing and Machinery	4.2
18-25	3.9
Asian or Pacific Islander	3.3

Ranked Electrolux Customer Service the Lowest

Caucasian	1.5
Less than 1 Year	1.5
Telecommunications	1.5

Electrolux Customer Service Score by Gender

Male customers rated Electrolux's Customer Service score 0.4 stars higher than Female customers.

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Male

2/5

Female

1.6/5

Electrolux Customer Service Score by Ethnicity

Electrolux's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 2.4	Hispanic or Latino	2.4
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 1.6	Other	1.6

Electrolux Customer Service Score by Age

Electrolux's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 3.9	18-25	3.9
26-30 3	26-30	3
31-35 3.4	31-35	3.4
36-40 2.4	36-40	2.4
41-45 2.2	41-45	2.2
46-50 2	46-50	2
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Electrolux Customer Service Score by Usage

Electrolux's Customer Service score was rated the highest by customers who have used Electrolux's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	2
2 to 5 Years	1.9
5 to 10 Years	1.5
Over 10 Years	2.1

Electrolux Customer Service Score by Industry

Electrolux's Customer Service score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Telecommunications industry customers.

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Tech	2.8
Accounting	2.4
Aerospace and Aviation	2.3
Architecture and Planning	3.3
Arts and Entertainment	1.6
Automotive and Transportation	3.6
Banking and Financial Services	1.5
Business and Consumer Services	1.8
Consulting	1.5
Consumer Goods	4.1
Consumer Services	2
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Legal	1.5
Manufacturing and Machinery	4.2
Marketing, Advertising and Research	3.9
Mechanical, Civil or Industrial Engineering	2.8
Energy and Manufacturing	1.5
Real Estate	1.5
Retail	3
Telecommunications	1.5

Electrolux Customer Service vs. Competitors

Compared to its competitors, Electrolux's Customer Service score is rated right above Whirlpool Corporation, and is preceded by Philips Research.

COMPANY		Customer Service Score
	Samsung Electronics	3.8/5
	Samsung	3.5/5
	Gorenje	3.5/5
	LG	3.2/5
	AEG	3.2/5
	HHGregg	3/5
	Philips Research	2.7/5
	Electrolux	2.3/5
	Whirlpool Corporation	1.8/5
	Digital Paper	N/A
	Bosc	N/A

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Customer Service for Other Consumer Goods Brands

In the Consumer Goods industry, Electrolux's Customer Service score is rated right below Tiffany & Co.

COMPANY		Customer Service Score
	Lego Group	4.2/5
	Gucci	4/5
	Red Bull	4/5
	Colgate Palmolive	4/5
	Bath & Body Works	4/5
	Hershey Company	3.9/5
	Crocs	3.8/5
	Tiffany & Co	3.8/5
	Electrolux	2.3/5

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Electrolux as an Employer

3.3/5

Electrolux has a 3.3/5 stars for its overall company culture rated by their employees

top

50%

CEO of Electrolux

Jonas Samuelson

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Electrolux scored a -26 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Electrolux would recommend the brand to a friend. ENPS measures how likely Electrolux employees would recommend working at Electrolux to a friend.

Net Promoter Score

-26

NPS Score

33%	Promoters
8%	Passive
59%	Detractors

Employee Net Promoter Score

eNPS Score

40%	Promoters
22%	Passive
38%	Detractors

Global Ranking Snapshot

Electrolux is ranked #312 in the Global Top 100 Brands. It ranks just behind Northwestern Mutual and just ahead of GitHub.

RANK			INDUSTRY
310	Jet.com	Marc Lore	Retail
311	Northwestern Mutual	John Schlifske	Banking and Financial Services
312	Electrolux	Jonas Samuelson	Consumer Goods
313	GitHub	Thomas Dohmke	Tech
314	Dropbox	Drew Houston	Tech
315	L Brands	Leslie Wexner	Retail
316	iFIT	Kevin Duffy	Health and Wellness

Consumer Goods Ranking Snapshot

Electrolux is ranked #36 in the Consumer Goods Industry. It ranks just behind Duracell and just ahead of Herman Miller.

RANK		Location
34	Michelin
35	Duracell	Bethel Springs, TN
36	Electrolux	Charlotte, NC
37	Herman Miller	Zeeland, MI
38	Hasbro	Pawtucket, RI
39	Conagra Brands	Chicago, IL
40	La-Z-Boy	Monroe, MI