-20
NPS
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Philips Research
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About Philips Research's Brand
Philips Research is a global organization that helps Philips introduce meaningful innovations that improve people’s lives. Among its major competitors, Philips Research is ranked in 5th place for NPS while Sharp Corporation is 1st, and Panasonic is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Philips Research Ranking
- #3 / 4 of its competitors
Philips Research NPS
Philips Research's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Philips Research's customers would recommend using the product based on a scale of -100 to 100.
Philips Research Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Philips Research NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Oct 2022 0 | Oct 2022 | 0 |
Mar 2023 -50 | Mar 2023 | -50 |
Oct 2023 -20 | Oct 2023 | -20 |
How Other Brands Compare
Philips Research is ranked third for NPS among its competitors. Panasonic and LG come in first and second, with Electrolux coming in at #4.
Philips Research |  Electrolux |  LG |  Panasonic | |
| Global Ranking | #- | #312 | #398 | #826 |
| NPS | -20 | -26 | 10 | 32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.03B | $7.17B | $17.40B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Philips Research NPS vs. Competitors
Compared to its competitors, Philips Research's NPS is rated right above Electrolux, and is preceded by LG.
| COMPANY | NPS Score | |
|---|---|---|
 | Sharp Corporation | 86 |
| Panasonic | 32 |
 | ResMed | 15 |
| LG | 10 |
| Philips Research | -20 |
| Electrolux | -26 |
 | Osram Sylvania | -40 |
Philips Research Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Philips Research users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Philips Research Customer Loyalty vs. Competitors
Compared to its competitors, Philips Research's Customer Loyalty score is rated right above Electrolux, and is preceded by ResMed.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sharp Corporation | 79% |
| Panasonic | 79% |
| LG | 77% |
| ResMed | 74% |
| Philips Research | 73% |
| Electrolux | 68% |
| Osram Sylvania | 53% |
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Philips Research Product Quality
3.3/5
Philips Research has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Philips Research Product Information
Philips Research’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Philips Research Product Quality vs. Competitors
Compared to its competitors, Philips Research's Product Quality score is rated right above Osram Sylvania, and is preceded by LG.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sharp Corporation | 4.1/5 |
| Panasonic | 4.1/5 |
| ResMed | 3.6/5 |
| LG | 3.5/5 |
| Philips Research | 3.3/5 |
| Osram Sylvania | 3.2/5 |
| Electrolux | 2.5/5 |
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Philips Research Pricing
Philips Research ROI & Value For Money
2.6/5
Philips Research has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Philips Research Pricing vs. Competitors
Compared to its competitors, Philips Research's ROI score is rated right above Electrolux, and is preceded by Osram Sylvania.
| COMPANY | Pricing Score | |
|---|---|---|
| Sharp Corporation | 4.2/5 |
| Panasonic | 3.9/5 |
| ResMed | 3.6/5 |
| LG | 3.3/5 |
| Osram Sylvania | 2.8/5 |
| Philips Research | 2.6/5 |
| Electrolux | 2.3/5 |
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Philips Research Customer Satisfaction (CSAT)
Philips Research Customer Satisfaction (CSAT) Score
75 / 100
Philips Research has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Philips Research Customer Satisfaction vs. Competitors
Compared to its competitors, Philips Research's Customer Satisfaction score is rated right above LG, and is preceded by Panasonic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sharp Corporation | 100% |
| Panasonic | 79% |
| Philips Research | 75% |
| LG | 69% |
| ResMed | 68% |
| Osram Sylvania | 50% |
| Electrolux | 35% |
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Philips Research Customer Service
2.7/5
Philips Research has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Philips Research's Customer Service
Website
http://www.research.philips.com/
Phone Number
31 20 597 7777
Philips Research Customer Service vs. Competitors
Compared to its competitors, Philips Research's Customer Service score is rated right above Electrolux, and is preceded by Osram Sylvania.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sharp Corporation | 4.2/5 |
| Panasonic | 3.9/5 |
| ResMed | 3.6/5 |
| LG | 3.2/5 |
| Osram Sylvania | 2.8/5 |
| Philips Research | 2.7/5 |
| Electrolux | 2.3/5 |
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Philips Research as an Employer
2.9/5
Philips Research has a 2.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Philips Research scored a -20 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Philips Research would recommend the brand to a friend. ENPS measures how likely Philips Research employees would recommend working at Philips Research to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
