-40
NPS
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Osram Sylvania
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About Osram Sylvania's Brand
OSRAM SYLVANIA Facebook page! We’re here to spotlight the latest and greatest lighting news, announcements and trends.
Brand at a Glance
53%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Osram Sylvania NPS
Osram Sylvania's Net Promoter Score (NPS) is a -40 with 0% Promoters, 60% Passives, and 40% Detractors. Net Promoter Score tracks whether Osram Sylvania's customers would recommend using the product based on a scale of -100 to 100.
Osram Sylvania Overall NPS
| 0% | Promoters |
|---|---|
| 60% | Passives |
| 40% | Detractors |
Osram Sylvania NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2022 -50 | Jun 2022 | -50 |
Jan 2023 -66 | Jan 2023 | -66 |
Jan 2024 -50 | Jan 2024 | -50 |
Nov 2024 -40 | Nov 2024 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Osram Sylvania Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Osram Sylvania users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Osram Sylvania Product Quality
3.2/5
Osram Sylvania has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Osram Sylvania's overall Product Quality score rated by its users and customers.
Osram Sylvania Product Information
Osram Sylvania’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.sylvania.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Hardware and Devices
SaaS
Osram Sylvania Pricing
Osram Sylvania ROI & Value For Money
2.8/5
Osram Sylvania has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Osram Sylvania Customer Satisfaction (CSAT)
Osram Sylvania Customer Satisfaction (CSAT) Score
50 / 100
Osram Sylvania has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Osram Sylvania Customer Service
2.8/5
Osram Sylvania has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Osram Sylvania's Customer Service
Address
Danvers, MA
Website
http://www.sylvania.com
Phone Number
(180) 034-7342
Osram Sylvania as an Employer
2.9/5
Osram Sylvania has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Osram Sylvania scored a -40 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Osram Sylvania would recommend the brand to a friend. ENPS measures how likely Osram Sylvania employees would recommend working at Osram Sylvania to a friend.
Net Promoter Score
-40
NPS Score
| 0% | Promoters |
|---|---|
| 60% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
