15
NPS
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ResMed
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About ResMed's Brand
At ResMed, we pioneer innovative medical device and software solutions that treat and keep people out of the hospital (NYSE: RMD, ASX: RMD). Among its major competitors, ResMed is ranked in 4th place for NPS while Vapotherm is 1st, and Fisher & Paykel Healthcare is 2nd.Their current market cap is $31.83B
Brand at a Glance
74%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
ResMed Ranking
- #3 / 4 of its competitors
ResMed NPS
ResMed's Net Promoter Score (NPS) is a 15 with 45% Promoters, 25% Passives, and 30% Detractors. Net Promoter Score tracks whether ResMed's customers would recommend using the product based on a scale of -100 to 100.
ResMed Overall NPS
| 45% | Promoters |
|---|---|
| 25% | Passives |
| 30% | Detractors |
ResMed NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 13 | May 2024 | 13 |
Jun 2024 15 | Jun 2024 | 15 |
Jul 2024 14 | Jul 2024 | 14 |
Sep 2024 14 | Sep 2024 | 14 |
Oct 2024 14 | Oct 2024 | 14 |
Dec 2024 12 | Dec 2024 | 12 |
Feb 2025 13 | Feb 2025 | 13 |
Mar 2025 13 | Mar 2025 | 13 |
May 2025 13 | May 2025 | 13 |
Jun 2025 13 | Jun 2025 | 13 |
Jul 2025 14 | Jul 2025 | 14 |
Oct 2025 15 | Oct 2025 | 15 |
How Other Brands Compare
ResMed is ranked third for NPS among its competitors. Fisher & Paykel Healthcare and DENTSPLY SIRONA come in first and second, with GE Digital coming in at #4. Among those competitors, it is the second most valued company behind GE Digital.
ResMed |  DENTSPLY SIRONA |  GE Digital |  Fisher & Paykel Healthcare | |
| Global Ranking | #- | #818 | #- | #- |
| NPS | 15 | 19 | 10 | 63 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $31.83B | $8.16B | $105.39B | $12.75B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ResMed NPS by Gender
Male customers rated ResMed's NPS 34 points higher than Female customers.
Male
14
ResMed's NPS was rated 14 by Male customers on Comparably.
45%
Promoters
24%
Passives
31%
Detractors
Female
-20
ResMed's NPS was rated -20 by Female customers on Comparably.
20%
Promoters
40%
Passives
40%
Detractors
ResMed NPS by Ethnicity
ResMed's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 18 | Caucasian | 18 |
African American/Black -33 | African American/Black | -33 |
Asian or Pacific Islander 10 | Asian or Pacific Islander | 10 |
Other -40 | Other | -40 |
ResMed NPS by Age
ResMed's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 18-25.
ResMed NPS by Usage
ResMed's NPS was rated the highest by customers who have used ResMed's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -14 | Less than 1 Year | -14 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 0 | Over 10 Years | 0 |
ResMed NPS vs. Competitors
Compared to its competitors, ResMed's NPS is rated right above GE Digital, and is preceded by DENTSPLY SIRONA.
| COMPANY | NPS Score | |
|---|---|---|
 | Vapotherm | 100 |
| Fisher & Paykel Healthcare | 63 |
| DENTSPLY SIRONA | 19 |
| ResMed | 15 |
| GE Digital | 10 |
 | Philips Research | -20 |
 | Avinger | -100 |
ResMed Customer Reviews
Out of the 4 ResMed customer reviews 3 were positive and 1 was constructive. ResMed customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
ResMed Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of ResMed users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ResMed Customer Loyalty Score by Gender
Male customers rated ResMed's Customer Loyalty score 17% higher than Female customers.
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Male
81%
Yes
Female
64%
Yes
ResMed Customer Loyalty Score by Ethnicity
ResMed's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
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78
out of 100
Caucasian
70
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
64
out of 100
Other
ResMed Customer Loyalty Score by Age
ResMed's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
31-35 46% | 31-35 | 46% |
36-40 100% | 36-40 | 100% |
51-55 82% | 51-55 | 82% |
61-65 70% | 61-65 | 70% |
66+ 70% | 66+ | 70% |
ResMed Customer Loyalty Score by Usage
ResMed's Customer Loyalty score was rated the highest by customers who have used ResMed's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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ResMed Customer Loyalty Score by Industry
ResMed's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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ResMed Customer Loyalty vs. Competitors
Compared to its competitors, ResMed's Customer Loyalty score is rated right above Philips Research, and is preceded by DENTSPLY SIRONA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Vapotherm | 100% |
| Fisher & Paykel Healthcare | 78% |
| DENTSPLY SIRONA | 78% |
| ResMed | 74% |
| Philips Research | 73% |
| GE Digital | 71% |
| Avinger | N/A |
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ResMed Product Quality
3.6/5
ResMed has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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ResMed Product Information
ResMed’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated ResMed's product the highest. Reviewers from the Accounting industry rated ResMed the lowest at 2.8.
- Website
- http://www.resmed.com
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare
Quick Insights into ResMed Product Quality
ResMed's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers ages 61-65.
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Ranked ResMed Product Quality the Highest
Ranked ResMed Product Quality the Lowest
ResMed Product Quality Score by Gender
Male customers rated ResMed's Product Quality score 0.6 stars higher than Female customers.
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Male
3.6/5
Female
3/5
ResMed Product Quality Score by Ethnicity
ResMed's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3 | Other | 3 |
ResMed Product Quality Score by Age
ResMed's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.1 | 26-30 | 3.1 |
31-35 3.2 | 31-35 | 3.2 |
36-40 4.5 | 36-40 | 4.5 |
51-55 3.4 | 51-55 | 3.4 |
61-65 2.6 | 61-65 | 2.6 |
66+ 2.7 | 66+ | 2.7 |
ResMed Product Quality Score by Usage
ResMed's Product Quality score was rated the highest by customers who have used ResMed's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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ResMed Product Quality Score by Industry
ResMed's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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ResMed Product Quality vs. Competitors
Compared to its competitors, ResMed's Product Quality score is rated right above Philips Research, and is preceded by DENTSPLY SIRONA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Vapotherm | 5/5 |
| Fisher & Paykel Healthcare | 4/5 |
| GE Digital | 3.9/5 |
| DENTSPLY SIRONA | 3.6/5 |
| ResMed | 3.6/5 |
| Philips Research | 3.3/5 |
| Avinger | N/A |
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ResMed Pricing
ResMed ROI & Value For Money
3.6/5
ResMed has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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ResMed Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Accounting industry think that they had the lowest ROI from ResMed.
Quick Insights into ResMed ROI
ResMed's ROI score was rated highest by customers who have used ResMed's products/services for 1 to 2 Years, and rated lowest by customers from the Accounting industry.
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Ranked ResMed ROI the Highest
Ranked ResMed ROI the Lowest
ResMed ROI Score by Gender
Male customers rated ResMed's ROI score 0.8 stars higher than Female customers.
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Male
3.6/5
Female
2.8/5
ResMed ROI Score by Ethnicity
ResMed's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 2.4 | Other | 2.4 |
ResMed ROI Score by Age
ResMed's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.6 | 36-40 | 3.6 |
51-55 3.7 | 51-55 | 3.7 |
61-65 3 | 61-65 | 3 |
66+ 2.7 | 66+ | 2.7 |
ResMed ROI Score by Usage
ResMed's ROI score was rated the highest by customers who have used ResMed's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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ResMed ROI Score by Industry
ResMed's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
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ResMed Pricing vs. Competitors
Compared to its competitors, ResMed's ROI score is rated right above DENTSPLY SIRONA, and is preceded by Fisher & Paykel Healthcare.
| COMPANY | Pricing Score | |
|---|---|---|
| Vapotherm | 5/5 |
| Fisher & Paykel Healthcare | 4.1/5 |
| ResMed | 3.6/5 |
| DENTSPLY SIRONA | 3.6/5 |
| GE Digital | 3.5/5 |
| Philips Research | 2.6/5 |
| Avinger | N/A |
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ResMed Customer Satisfaction (CSAT)
ResMed Customer Satisfaction (CSAT) Score
68 / 100
ResMed has an overall Customer Satisfaction score of 68 rated by its users and customers.
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Very Satisfied
45%
Satisfied
23%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ResMed Customer Satisfaction
ResMed's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked ResMed Customer Satisfaction the Highest
Ranked ResMed Customer Satisfaction the Lowest
ResMed Customer Satisfaction Score by Gender
Male customers rated ResMed's Customer Satisfaction score 15 points higher than Female customers.
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66 / 100
MaleVery Satisfied | 52% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 14% | |
Very Dissatisfied | 10% |
51 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 38% |
ResMed Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ResMed's Customer Satisfaction (CSAT) score was rated 65% according to Caucasian users and customers.
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65 / 100
Very Satisfied
43%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
21%
CSAT according to African American/Black
ResMed's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
ResMed's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
44%
Satisfied
23%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
11%
CSAT according to Other
ResMed's Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
ResMed Customer Satisfaction Score by Age
ResMed's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 66+ | 50% |
ResMed Customer Satisfaction Score by Usage
ResMed's Customer Satisfaction score was rated the highest by customers who have used ResMed's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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ResMed Customer Satisfaction Score by Industry
ResMed's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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"title": "ResMed Customer Satisfaction Score by Industry",
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"label": "Accounting",
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}ResMed Customer Satisfaction vs. Competitors
Compared to its competitors, ResMed's Customer Satisfaction score is rated right above DENTSPLY SIRONA, and is preceded by Philips Research.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Vapotherm | 100% |
| Fisher & Paykel Healthcare | 80% |
| GE Digital | 75% |
| Philips Research | 75% |
| ResMed | 68% |
| DENTSPLY SIRONA | 64% |
| Avinger | 0% |
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ResMed Customer Service
3.6/5
ResMed has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About ResMed's Customer Service
Address
9001 Spectrum Center Blvd, San Diego, CA 92123
Website
http://www.resmed.com
Phone Number
8588365000
ResMed's Social Links
Quick Insights into ResMed Customer Service
ResMed's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked ResMed Customer Service the Highest
Ranked ResMed Customer Service the Lowest
ResMed Customer Service Score by Gender
Male customers rated ResMed's Customer Service score 0.5 stars higher than Female customers.
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Male
3.3/5
Female
2.8/5
ResMed Customer Service Score by Ethnicity
ResMed's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 2.1 | Other | 2.1 |
ResMed Customer Service Score by Age
ResMed's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
31-35 3.2 | 31-35 | 3.2 |
36-40 3.6 | 36-40 | 3.6 |
51-55 2.9 | 51-55 | 2.9 |
61-65 3 | 61-65 | 3 |
66+ 2.5 | 66+ | 2.5 |
ResMed Customer Service Score by Usage
ResMed's Customer Service score was rated the highest by customers who have used ResMed's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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ResMed Customer Service Score by Industry
ResMed's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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ResMed Customer Service vs. Competitors
Compared to its competitors, ResMed's Customer Service score is rated right above GE Digital, and is preceded by DENTSPLY SIRONA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Vapotherm | 5/5 |
| Fisher & Paykel Healthcare | 4.1/5 |
| DENTSPLY SIRONA | 3.6/5 |
| ResMed | 3.6/5 |
| GE Digital | 3.6/5 |
| Philips Research | 2.7/5 |
| Avinger | N/A |
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ResMed as an Employer
4.5/5
ResMed has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ResMed scored a 15 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of ResMed would recommend the brand to a friend. ENPS measures how likely ResMed employees would recommend working at ResMed to a friend.
Net Promoter Score
15
NPS Score
| 45% | Promoters |
|---|---|
| 25% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 53% | Promoters |
|---|---|
| 17% | Passive |
| 30% | Detractors |
