63
NPS
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Fisher & Paykel Healthcare
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About Fisher & Paykel Healthcare's Brand
Fisher & Paykel Healthcare is a manufacturer, designer and marketer of products
Brand at a Glance
78%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Fisher & Paykel Healthcare NPS
Fisher & Paykel Healthcare's Net Promoter Score (NPS) is a 63 with 77% Promoters, 9% Passives, and 14% Detractors. Net Promoter Score tracks whether Fisher & Paykel Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Fisher & Paykel Healthcare Overall NPS
| 77% | Promoters |
|---|---|
| 9% | Passives |
| 14% | Detractors |
Fisher & Paykel Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 56 | Jul 2023 | 56 |
Aug 2023 60 | Aug 2023 | 60 |
Feb 2024 54 | Feb 2024 | 54 |
Mar 2024 59 | Mar 2024 | 59 |
Apr 2024 60 | Apr 2024 | 60 |
May 2024 60 | May 2024 | 60 |
Jul 2024 64 | Jul 2024 | 64 |
Aug 2024 67 | Aug 2024 | 67 |
Oct 2024 67 | Oct 2024 | 67 |
Dec 2024 66 | Dec 2024 | 66 |
Jan 2025 61 | Jan 2025 | 61 |
Jan 2026 63 | Jan 2026 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fisher & Paykel Healthcare NPS by Gender
Male customers rated Fisher & Paykel Healthcare's NPS 18 points higher than Female customers.
Male
78
Fisher & Paykel Healthcare's NPS was rated 78 by Male customers on Comparably.
89%
Promoters
0%
Passives
11%
Detractors
Female
60
Fisher & Paykel Healthcare's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Fisher & Paykel Healthcare NPS by Ethnicity
Fisher & Paykel Healthcare's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 66 | Caucasian | 66 |
African American/Black 100 | African American/Black | 100 |
Other 34 | Other | 34 |
Fisher & Paykel Healthcare NPS by Age
Fisher & Paykel Healthcare's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Fisher & Paykel Healthcare NPS by Usage
Fisher & Paykel Healthcare's NPS was rated the highest by customers who have used Fisher & Paykel Healthcare's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Fisher & Paykel Healthcare Customer Reviews
Out of the 2 Fisher & Paykel Healthcare customer reviews 2 were positive and 0 were constructive. Fisher & Paykel Healthcare customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Fisher & Paykel Healthcare Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Fisher & Paykel Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fisher & Paykel Healthcare Customer Loyalty Score by Gender
Male customers rated Fisher & Paykel Healthcare's Customer Loyalty score 18% higher than Female customers.
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Male
100%
Yes
Female
82%
Yes
Fisher & Paykel Healthcare Customer Loyalty Score by Ethnicity
Fisher & Paykel Healthcare's Customer Loyalty score was rated 100% by both African American/Black and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fisher & Paykel Healthcare.
100
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Other
Fisher & Paykel Healthcare Customer Loyalty Score by Age
Fisher & Paykel Healthcare's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Fisher & Paykel Healthcare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 78% | 31-35 | 78% |
41-45 100% | 41-45 | 100% |
Fisher & Paykel Healthcare Customer Loyalty Score by Usage
Fisher & Paykel Healthcare's Customer Loyalty score was rated the highest by customers who have used Fisher & Paykel Healthcare's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fisher & Paykel Healthcare Customer Loyalty Score by Industry
Fisher & Paykel Healthcare's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Fisher & Paykel Healthcare Product Quality
4/5
Fisher & Paykel Healthcare has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Fisher & Paykel Healthcare Product Information
Fisher & Paykel Healthcare’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Fisher & Paykel Healthcare's product the highest.
- Website
- https://www.fphcare.com/
- Company Size
- 1,001-5,000 Employees
Industry
Hardware and Devices
Healthcare
Quick Insights into Fisher & Paykel Healthcare Product Quality
Fisher & Paykel Healthcare's Product Quality score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Fisher & Paykel Healthcare Product Quality the Highest
Ranked Fisher & Paykel Healthcare Product Quality the Lowest
Fisher & Paykel Healthcare Product Quality Score by Gender
Male customers rated Fisher & Paykel Healthcare's Product Quality score 0.7 stars higher than Female customers.
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Male
4.6/5
Female
3.9/5
Fisher & Paykel Healthcare Product Quality Score by Ethnicity
Fisher & Paykel Healthcare's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fisher & Paykel Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
African American/Black 5 | African American/Black | 5 |
Other 3.5 | Other | 3.5 |
Fisher & Paykel Healthcare Product Quality Score by Age
Fisher & Paykel Healthcare's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Fisher & Paykel Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
31-35 4.5 | 31-35 | 4.5 |
41-45 4.7 | 41-45 | 4.7 |
Fisher & Paykel Healthcare Product Quality Score by Usage
Fisher & Paykel Healthcare's Product Quality score was rated the highest by customers who have used Fisher & Paykel Healthcare's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Fisher & Paykel Healthcare Product Quality Score by Industry
Fisher & Paykel Healthcare's Product Quality score was rated 4.8 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Fisher & Paykel Healthcare Pricing
Fisher & Paykel Healthcare ROI & Value For Money
4.1/5
Fisher & Paykel Healthcare has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Fisher & Paykel Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Fisher & Paykel Healthcare ROI
Fisher & Paykel Healthcare's ROI score was rated highest by African American/Black customers, and rated lowest by customers who have used Fisher & Paykel Healthcare's products/services for 2 to 5 Years.
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Ranked Fisher & Paykel Healthcare ROI the Highest
Ranked Fisher & Paykel Healthcare ROI the Lowest
Fisher & Paykel Healthcare ROI Score by Gender
Male customers rated Fisher & Paykel Healthcare's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fisher & Paykel Healthcare.
Male
4.5/5
Female
4.1/5
Fisher & Paykel Healthcare ROI Score by Ethnicity
Fisher & Paykel Healthcare's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fisher & Paykel Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
African American/Black 5 | African American/Black | 5 |
Other 4.6 | Other | 4.6 |
Fisher & Paykel Healthcare ROI Score by Age
Fisher & Paykel Healthcare's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Fisher & Paykel Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
31-35 4.4 | 31-35 | 4.4 |
41-45 4.6 | 41-45 | 4.6 |
Fisher & Paykel Healthcare ROI Score by Usage
Fisher & Paykel Healthcare's ROI score was rated the highest by customers who have used Fisher & Paykel Healthcare's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Fisher & Paykel Healthcare ROI Score by Industry
Fisher & Paykel Healthcare's ROI score was rated 4.7 stars by Healthcare, Hospitals and Medicine industry customers.
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Fisher & Paykel Healthcare Customer Satisfaction (CSAT)
Fisher & Paykel Healthcare Customer Satisfaction (CSAT) Score
80 / 100
Fisher & Paykel Healthcare has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
17%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fisher & Paykel Healthcare Customer Satisfaction
Fisher & Paykel Healthcare's Customer Satisfaction score was rated highest by customers who have used Fisher & Paykel Healthcare's products/services for 1 to 2 Years, and rated lowest by customers who have used Fisher & Paykel Healthcare's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Fisher & Paykel Healthcare's Customer Satisfaction.
Ranked Fisher & Paykel Healthcare Customer Satisfaction the Highest
Ranked Fisher & Paykel Healthcare Customer Satisfaction the Lowest
Fisher & Paykel Healthcare Customer Satisfaction Score by Gender
Female customers rated Fisher & Paykel Healthcare's Customer Satisfaction score 11 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fisher & Paykel Healthcare.
89 / 100
MaleVery Satisfied | 78% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Fisher & Paykel Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fisher & Paykel Healthcare's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
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83 / 100
Very Satisfied
83%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
CSAT according to African American/Black
Fisher & Paykel Healthcare's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fisher & Paykel Healthcare.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Fisher & Paykel Healthcare's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fisher & Paykel Healthcare.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Fisher & Paykel Healthcare Customer Satisfaction Score by Age
Fisher & Paykel Healthcare's Customer Satisfaction score was rated 100 points by customers ages 26-30 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Fisher & Paykel Healthcare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 41-45 | 100% |
Fisher & Paykel Healthcare Customer Satisfaction Score by Usage
Fisher & Paykel Healthcare's Customer Satisfaction score was rated the highest by customers who have used Fisher & Paykel Healthcare's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Fisher & Paykel Healthcare Customer Satisfaction Score by Industry
Fisher & Paykel Healthcare's Customer Satisfaction score was rated 100 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 100,
"stars": 0,
"csatScore": 100,
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}Fisher & Paykel Healthcare Customer Service
4.1/5
Fisher & Paykel Healthcare has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Fisher & Paykel Healthcare's overall Customer Service score rated by its users and customers.
About Fisher & Paykel Healthcare's Customer Service
Address
15 Maurice Paykel Place, East Tamaki, 1706
Website
https://www.fphcare.com/
Phone Number
9494534087
Quick Insights into Fisher & Paykel Healthcare Customer Service
Fisher & Paykel Healthcare's Customer Service score was rated highest by African American/Black customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Fisher & Paykel Healthcare's Customer Service score.
Ranked Fisher & Paykel Healthcare Customer Service the Highest
Ranked Fisher & Paykel Healthcare Customer Service the Lowest
Fisher & Paykel Healthcare Customer Service Score by Gender
Female customers rated Fisher & Paykel Healthcare's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fisher & Paykel Healthcare.
Male
4.1/5
Female
4.6/5
Fisher & Paykel Healthcare Customer Service Score by Ethnicity
Fisher & Paykel Healthcare's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fisher & Paykel Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 5 | African American/Black | 5 |
Other 3.8 | Other | 3.8 |
Fisher & Paykel Healthcare Customer Service Score by Age
Fisher & Paykel Healthcare's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Fisher & Paykel Healthcare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
31-35 4.5 | 31-35 | 4.5 |
41-45 4.9 | 41-45 | 4.9 |
Fisher & Paykel Healthcare Customer Service Score by Usage
Fisher & Paykel Healthcare's Customer Service score was rated the highest by customers who have used Fisher & Paykel Healthcare's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Fisher & Paykel Healthcare Customer Service Score by Industry
Fisher & Paykel Healthcare's Customer Service score was rated 4.8 stars by Healthcare, Hospitals and Medicine industry customers.
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Fisher & Paykel Healthcare as an Employer
4.1/5
Fisher & Paykel Healthcare has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
CEO of Fisher & Paykel Healthcare
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Fisher & Paykel Healthcare scored a 63 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Fisher & Paykel Healthcare would recommend the brand to a friend. ENPS measures how likely Fisher & Paykel Healthcare employees would recommend working at Fisher & Paykel Healthcare to a friend.
Net Promoter Score
63
NPS Score
| 77% | Promoters |
|---|---|
| 9% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 60% | Promoters |
|---|---|
| 16% | Passive |
| 24% | Detractors |
