4
NPS
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GE Digital
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About GE Digital's Brand
GE Digital provides software and IIoT (Industrial Internet of Things) services to industrial companies. We operate across four key industries, including power generation, manufacturing, oil & gas, and electric utilities & telecom. As part of GE, we are helping industry work better. Driven by people, process and proven technology, we are innovating with our customers to make the complex simple - at unparalleled speed and scale. Among its major competitors, GE Digital is ranked in 9th place for NPS while Siemens is 1st, and Alstom is 2nd. Overall, GE Digital has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $105.39B
Brand at a Glance
72%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
GE Digital Ranking
- #4 / 4 of its competitors
GE Digital NPS
GE Digital's Net Promoter Score (NPS) is a 4 with 46% Promoters, 12% Passives, and 42% Detractors. Net Promoter Score tracks whether GE Digital's customers would recommend using the product based on a scale of -100 to 100.
GE Digital Overall NPS
| 46% | Promoters |
|---|---|
| 12% | Passives |
| 42% | Detractors |
GE Digital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 13 | Feb 2021 | 13 |
Mar 2021 11 | Mar 2021 | 11 |
Apr 2021 0 | Apr 2021 | 0 |
May 2021 16 | May 2021 | 16 |
Jul 2021 31 | Jul 2021 | 31 |
Oct 2021 17 | Oct 2021 | 17 |
Dec 2021 20 | Dec 2021 | 20 |
Feb 2022 15 | Feb 2022 | 15 |
Mar 2022 9 | Mar 2022 | 9 |
Apr 2022 14 | Apr 2022 | 14 |
May 2022 3 | May 2022 | 3 |
Jun 2022 4 | Jun 2022 | 4 |
How Other Brands Compare
GE Digital is ranked #4 for NPS among its competitors. 3M and IBM come in first and second, with Honeywell coming in at third. Among those competitors, it is the lowest valued company behind Honeywell.
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What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GE Digital NPS by Gender
Male customers rated GE Digital's NPS 20 points higher than Female customers.
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Male
20
GE Digital's NPS was rated 20 by Male customers on Comparably.
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60%
Promoters
0%
Passives
40%
Detractors
Female
0
GE Digital's NPS was rated by Female customers on Comparably.
Sign Up to learn about GE Digital's NPS Score rated by Female customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
GE Digital NPS by Ethnicity
GE Digital's NPS was rated -67 points by Asian or Pacific Islander customers on Comparably.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -67 | Asian or Pacific Islander | -67 |
GE Digital NPS by Usage
GE Digital's NPS was rated the highest by customers who have used GE Digital's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -50 | 1 to 2 Years | -50 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
GE Digital NPS vs. Competitors
Compared to its competitors, GE Digital's NPS is rated right above intelliSAW, and is preceded by Honeywell.
| COMPANY | NPS Score | |
|---|---|---|
 | Siemens | 46 |
 | Alstom | 45 |
 | Schneider Electric | 34 |
 | 3M | 30 |
 | IBM | 30 |
 | Hitachi | 20 |
 | United Technologies | 20 |
 | Honeywell | 15 |
| GE Digital | 4 |
 | intelliSAW | N/A |
 | Johnson Controls | -12 |
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GE Digital Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of GE Digital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GE Digital Customer Loyalty Score by Gender
Female customers rated GE Digital's Customer Loyalty score 36% higher than Male customers.
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Male
64%
Yes
Female
100%
Yes
GE Digital Customer Loyalty Score by Ethnicity
GE Digital's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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70
out of 100
Asian or Pacific Islander
GE Digital Customer Loyalty Score by Usage
GE Digital's Customer Loyalty score was rated the highest by customers who have used GE Digital's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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GE Digital Customer Loyalty Score by Industry
GE Digital's Customer Loyalty score was rated 100% by both Accounting and Tech industry customers.
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GE Digital Customer Loyalty vs. Competitors
Compared to its competitors, GE Digital's Customer Loyalty score is rated right above intelliSAW, and is preceded by Honeywell.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| United Technologies | 89% |
| Alstom | 83% |
| Hitachi | 82% |
| Siemens | 81% |
| IBM | 79% |
| Johnson Controls | 79% |
| Schneider Electric | 78% |
| 3M | 78% |
| Honeywell | 74% |
| GE Digital | 72% |
| intelliSAW | N/A |
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GE Digital Product Quality
3.8/5
GE Digital has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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GE Digital Product Information
GE Digital’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated GE Digital's product the highest. Reviewers from the Accounting industry rated GE Digital the lowest at 4.
- Website
- https://www.ge.com/digital/
- Company Size
- 10,000+ Employees
Quick Insights into GE Digital Product Quality
GE Digital's Product Quality score was rated highest by customers who have used GE Digital's products/services for 5 to 10 Years, and rated lowest by customers who have used GE Digital's products/services for 1 to 2 Years.
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Ranked GE Digital Product Quality the Highest
Ranked GE Digital Product Quality the Lowest
GE Digital Product Quality Score by Gender
Male customers rated GE Digital's Product Quality score 0.2 stars higher than Female customers.
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Male
4.1/5
Female
3.9/5
GE Digital Product Quality Score by Ethnicity
GE Digital's Product Quality score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
GE Digital Product Quality Score by Usage
GE Digital's Product Quality score was rated the highest by customers who have used GE Digital's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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GE Digital Product Quality Score by Industry
GE Digital's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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GE Digital Product Quality vs. Competitors
Compared to its competitors, GE Digital's Product Quality score is rated right above Honeywell, and is preceded by Alstom.
| COMPANY | Product Quality Score | |
|---|---|---|
| Siemens | 4.1/5 |
| Schneider Electric | 4.1/5 |
| Hitachi | 4.1/5 |
| 3M | 4/5 |
| IBM | 4/5 |
| Alstom | 3.9/5 |
| GE Digital | 3.8/5 |
| Honeywell | 3.7/5 |
| United Technologies | 3.7/5 |
| Johnson Controls | 3.1/5 |
| intelliSAW | N/A |
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GE Digital Pricing
GE Digital ROI & Value For Money
3.4/5
GE Digital has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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GE Digital Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from GE Digital.
Quick Insights into GE Digital ROI
GE Digital's ROI score was rated highest by customers who have used GE Digital's products/services for 5 to 10 Years, and rated lowest by Male customers.
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Ranked GE Digital ROI the Highest
Ranked GE Digital ROI the Lowest
GE Digital ROI Score by Gender
Female customers rated GE Digital's ROI score 0.5 stars higher than Male customers.
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Male
3.5/5
Female
4/5
GE Digital ROI Score by Ethnicity
GE Digital's ROI score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
GE Digital ROI Score by Usage
GE Digital's ROI score was rated the highest by customers who have used GE Digital's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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GE Digital ROI Score by Industry
GE Digital's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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GE Digital Pricing vs. Competitors
Compared to its competitors, GE Digital's ROI score is rated right above Johnson Controls, and is preceded by United Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Siemens | 4.1/5 |
| Alstom | 4.1/5 |
| Schneider Electric | 4/5 |
| IBM | 4/5 |
| 3M | 3.9/5 |
| Honeywell | 3.6/5 |
| Hitachi | 3.5/5 |
| United Technologies | 3.4/5 |
| GE Digital | 3.4/5 |
| Johnson Controls | 3.1/5 |
| intelliSAW | N/A |
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GE Digital Customer Satisfaction (CSAT)
GE Digital Customer Satisfaction (CSAT) Score
80 / 100
GE Digital has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
10%
Satisfied
70%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GE Digital Customer Satisfaction vs. Competitors
Compared to its competitors, GE Digital's Customer Satisfaction score is rated right above Honeywell, and is preceded by 3M.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| United Technologies | 100% |
| IBM | 90% |
| Hitachi | 86% |
| Siemens | 80% |
| Alstom | 80% |
| Schneider Electric | 80% |
| 3M | 80% |
| GE Digital | 80% |
| Honeywell | 70% |
| Johnson Controls | 56% |
| intelliSAW | 0% |
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GE Digital Customer Service
3.4/5
GE Digital has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About GE Digital's Customer Service
Address
2623 Camino Ramon, San Ramon, CA 94583
Website
https://www.ge.com/digital/
Quick Insights into GE Digital Customer Service
GE Digital's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked GE Digital Customer Service the Highest
Ranked GE Digital Customer Service the Lowest
GE Digital Customer Service Score by Gender
Male customers rated GE Digital's Customer Service score 0.4 stars higher than Female customers.
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Male
3.9/5
Female
3.5/5
GE Digital Customer Service Score by Ethnicity
GE Digital's Customer Service score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
GE Digital Customer Service Score by Usage
GE Digital's Customer Service score was rated the highest by customers who have used GE Digital's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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GE Digital Customer Service Score by Industry
GE Digital's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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GE Digital Customer Service vs. Competitors
Compared to its competitors, GE Digital's Customer Service score is rated right above Johnson Controls, and is preceded by Hitachi.
| COMPANY | Customer Service Score | |
|---|---|---|
| Siemens | 4.2/5 |
| IBM | 4.1/5 |
| Schneider Electric | 4.1/5 |
| Alstom | 4/5 |
| 3M | 3.9/5 |
| United Technologies | 3.8/5 |
| Honeywell | 3.7/5 |
| Hitachi | 3.6/5 |
| GE Digital | 3.4/5 |
| Johnson Controls | 3.1/5 |
| intelliSAW | N/A |
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GE Digital as an Employer
3.6/5
GE Digital has a 3.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
GE Digital scored a 4 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of GE Digital would recommend the brand to a friend. ENPS measures how likely GE Digital employees would recommend working at GE Digital to a friend.
Net Promoter Score
4
NPS Score
| 46% | Promoters |
|---|---|
| 12% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 29% | Promoters |
|---|---|
| 29% | Passive |
| 42% | Detractors |
