10
NPS
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GE Digital
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About GE Digital's Brand
GE Digital is the rapidly growing software company inside the GE Vernova portfolio. GE Digital delivers the software that accelerates the future of energy and is driving the decarbonization of the planet across the energy ecosystem – from creation through consumption. GE Digital is in a strong position to lead the energy transition, building on its significant momentum of financial and operational progress. We are looking for a dynamic leader who shares our passion and determination for taking on one of the world’s biggest challenges. Together with our customers, we will help electrify the world while driving affordability, reliability, and sustainability in every corner of it. Among its major competitors, GE Digital is ranked in 8th place for NPS while Siemens is 1st, and Schneider Electric is 2nd. Overall, GE Digital has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $105.39B
Brand at a Glance
71%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
GE Digital Ranking
- #3 / 4 of its competitors
GE Digital NPS
GE Digital's Net Promoter Score (NPS) is a 10 with 47% Promoters, 16% Passives, and 37% Detractors. Net Promoter Score tracks whether GE Digital's customers would recommend using the product based on a scale of -100 to 100.
GE Digital Overall NPS
| 47% | Promoters |
|---|---|
| 16% | Passives |
| 37% | Detractors |
GE Digital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 3 | Dec 2022 | 3 |
Jan 2023 5 | Jan 2023 | 5 |
Feb 2023 10 | Feb 2023 | 10 |
Mar 2023 8 | Mar 2023 | 8 |
Apr 2023 5 | Apr 2023 | 5 |
Jun 2023 9 | Jun 2023 | 9 |
Aug 2023 10 | Aug 2023 | 10 |
Sep 2023 8 | Sep 2023 | 8 |
Jan 2024 8 | Jan 2024 | 8 |
Feb 2024 10 | Feb 2024 | 10 |
Mar 2024 11 | Mar 2024 | 11 |
Nov 2024 9 | Nov 2024 | 9 |
How Other Brands Compare
GE Digital is ranked third for NPS among its competitors. IBM and 3M come in first and second, with Honeywell coming in at #4. Among those competitors, it is the lowest valued company behind Honeywell.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GE Digital NPS by Gender
Male customers rated GE Digital's NPS 23 points higher than Female customers.
Male
23
GE Digital's NPS was rated 23 by Male customers on Comparably.
56%
Promoters
11%
Passives
33%
Detractors
Female
0
GE Digital's NPS was rated by Female customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
GE Digital NPS by Ethnicity
GE Digital's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -50 | Asian or Pacific Islander | -50 |
Other -34 | Other | -34 |
GE Digital NPS by Age
GE Digital's NPS was rated -67 points by customers ages 31-35 on Comparably.
GE Digital NPS by Usage
GE Digital's NPS was rated the highest by customers who have used GE Digital's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -20 | 1 to 2 Years | -20 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
GE Digital NPS vs. Competitors
Compared to its competitors, GE Digital's NPS is rated right above Honeywell, and is preceded by 3M.
| COMPANY | NPS Score | |
|---|---|---|
 | Siemens | 37 |
 | Schneider Electric | 31 |
 | IBM | 26 |
 | Alstom | 24 |
 | Hitachi | 23 |
 | United Technologies | 23 |
 | 3M | 22 |
| GE Digital | 10 |
 | Honeywell | 9 |
 | intelliSAW | N/A |
 | Johnson Controls | -17 |
GE Digital Customer Reviews
Out of the 2 GE Digital customer reviews 2 were positive and 0 were constructive. GE Digital customer reviews reflect that all customers have a favorable experience using the products/services of the company.
GE Digital Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of GE Digital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GE Digital Customer Loyalty Score by Gender
Female customers rated GE Digital's Customer Loyalty score 20% higher than Male customers.
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Male
80%
Yes
Female
100%
Yes
GE Digital Customer Loyalty Score by Ethnicity
GE Digital's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
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78
out of 100
Asian or Pacific Islander
100
out of 100
Other
GE Digital Customer Loyalty Score by Age
GE Digital's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
GE Digital Customer Loyalty Score by Usage
GE Digital's Customer Loyalty score was rated the highest by customers who have used GE Digital's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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GE Digital Customer Loyalty Score by Industry
GE Digital's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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GE Digital Customer Loyalty vs. Competitors
Compared to its competitors, GE Digital's Customer Loyalty score is rated right above Johnson Controls, and is preceded by Honeywell.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| United Technologies | 92% |
| Hitachi | 86% |
| Siemens | 80% |
| 3M | 80% |
| IBM | 79% |
| Schneider Electric | 78% |
| Alstom | 77% |
| Honeywell | 73% |
| GE Digital | 71% |
| Johnson Controls | 71% |
| intelliSAW | N/A |
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GE Digital Product Quality
3.9/5
GE Digital has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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GE Digital Product Information
GE Digital’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated GE Digital's product the highest. Reviewers from the Accounting industry rated GE Digital the lowest at 4.
- Website
- https://www.ge.com/digital/
- Company Size
- 10,000+ Employees
Industry
Tech
Quick Insights into GE Digital Product Quality
GE Digital's Product Quality score was rated highest by customers who have used GE Digital's products/services for 5 to 10 Years, and rated lowest by Other customers.
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Ranked GE Digital Product Quality the Highest
Ranked GE Digital Product Quality the Lowest
GE Digital Product Quality Score by Gender
Male customers rated GE Digital's Product Quality score 0.2 stars higher than Female customers.
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Male
4.1/5
Female
3.9/5
GE Digital Product Quality Score by Ethnicity
GE Digital's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3 | Other | 3 |
GE Digital Product Quality Score by Age
GE Digital's Product Quality score was rated 3 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
GE Digital Product Quality Score by Usage
GE Digital's Product Quality score was rated the highest by customers who have used GE Digital's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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GE Digital Product Quality Score by Industry
GE Digital's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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GE Digital Product Quality vs. Competitors
Compared to its competitors, GE Digital's Product Quality score is rated right above IBM, and is preceded by United Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Siemens | 4/5 |
| Schneider Electric | 4/5 |
| Hitachi | 3.9/5 |
| 3M | 3.9/5 |
| United Technologies | 3.9/5 |
| GE Digital | 3.9/5 |
| IBM | 3.8/5 |
| Alstom | 3.8/5 |
| Honeywell | 3.6/5 |
| Johnson Controls | 3.1/5 |
| intelliSAW | N/A |
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GE Digital Pricing
GE Digital ROI & Value For Money
3.5/5
GE Digital has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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GE Digital Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Accounting industry think that they had the lowest ROI from GE Digital.
Quick Insights into GE Digital ROI
GE Digital's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Other customers.
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Ranked GE Digital ROI the Highest
Ranked GE Digital ROI the Lowest
GE Digital ROI Score by Gender
Female customers rated GE Digital's ROI score 0.4 stars higher than Male customers.
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Male
3.6/5
Female
4/5
GE Digital ROI Score by Ethnicity
GE Digital's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.1 | Other | 3.1 |
GE Digital ROI Score by Age
GE Digital's ROI score was rated 3.5 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
GE Digital ROI Score by Usage
GE Digital's ROI score was rated the highest by customers who have used GE Digital's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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GE Digital ROI Score by Industry
GE Digital's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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GE Digital Pricing vs. Competitors
Compared to its competitors, GE Digital's ROI score is rated right above Honeywell, and is preceded by United Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Siemens | 4/5 |
| Schneider Electric | 3.9/5 |
| Hitachi | 3.9/5 |
| IBM | 3.8/5 |
| 3M | 3.8/5 |
| Alstom | 3.8/5 |
| United Technologies | 3.7/5 |
| GE Digital | 3.5/5 |
| Honeywell | 3.5/5 |
| Johnson Controls | 3/5 |
| intelliSAW | N/A |
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GE Digital Customer Satisfaction (CSAT)
GE Digital Customer Satisfaction (CSAT) Score
75 / 100
GE Digital has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
32%
Satisfied
43%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GE Digital Customer Satisfaction
GE Digital's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked GE Digital Customer Satisfaction the Highest
GE Digital Customer Satisfaction Score by Gender
GE Digital's Customer Satisfaction score was rated 83 by Male customers on Comparably.
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83 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
GE Digital Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
GE Digital's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
GE Digital Customer Satisfaction Score by Usage
GE Digital's Customer Satisfaction score was rated 66 points by customers who have used GE Digital's products/services for 5 to 10 Years.
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GE Digital Customer Satisfaction Score by Industry
GE Digital's Customer Satisfaction score was rated 100 points by Aerospace and Aviation industry customers.
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}GE Digital Customer Satisfaction vs. Competitors
Compared to its competitors, GE Digital's Customer Satisfaction score is rated right above Alstom, and is preceded by 3M.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| United Technologies | 88% |
| Siemens | 78% |
| Schneider Electric | 77% |
| Hitachi | 77% |
| IBM | 76% |
| 3M | 75% |
| GE Digital | 75% |
| Alstom | 72% |
| Honeywell | 64% |
| Johnson Controls | 52% |
| intelliSAW | 0% |
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GE Digital Customer Service
3.6/5
GE Digital has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About GE Digital's Customer Service
Address
2623 Camino Ramon, San Ramon, CA 94583
Website
https://www.ge.com/digital/
GE Digital's Social Links
Quick Insights into GE Digital Customer Service
GE Digital's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Other customers.
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Ranked GE Digital Customer Service the Highest
Ranked GE Digital Customer Service the Lowest
GE Digital Customer Service Score by Gender
Male customers rated GE Digital's Customer Service score 0.4 stars higher than Female customers.
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Male
3.9/5
Female
3.5/5
GE Digital Customer Service Score by Ethnicity
GE Digital's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3 | Other | 3 |
GE Digital Customer Service Score by Age
GE Digital's Customer Service score was rated 3.1 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
GE Digital Customer Service Score by Usage
GE Digital's Customer Service score was rated the highest by customers who have used GE Digital's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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GE Digital Customer Service Score by Industry
GE Digital's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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GE Digital Customer Service vs. Competitors
Compared to its competitors, GE Digital's Customer Service score is rated right above Honeywell, and is preceded by 3M.
| COMPANY | Customer Service Score | |
|---|---|---|
| Siemens | 4/5 |
| Schneider Electric | 4/5 |
| United Technologies | 4/5 |
| IBM | 3.9/5 |
| Alstom | 3.9/5 |
| Hitachi | 3.9/5 |
| 3M | 3.8/5 |
| GE Digital | 3.6/5 |
| Honeywell | 3.5/5 |
| Johnson Controls | 3/5 |
| intelliSAW | N/A |
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GE Digital as an Employer
3.7/5
GE Digital has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
GE Digital scored a 10 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of GE Digital would recommend the brand to a friend. ENPS measures how likely GE Digital employees would recommend working at GE Digital to a friend.
Net Promoter Score
10
NPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 29% | Promoters |
|---|---|
| 28% | Passive |
| 43% | Detractors |
