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GE Digital
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About GE Digital's Brand

GE Digital provides software and IIoT (Industrial Internet of Things) services to industrial companies. We operate across four key industries, including power generation, manufacturing, oil & gas, and electric utilities & telecom. As part of GE, we are helping industry work better. Driven by people, process and proven technology, we are innovating with our customers to make the complex simple - at unparalleled speed and scale. Among its major competitors, GE Digital is ranked in 9th place for NPS while Siemens is 1st, and Alstom is 2nd. Overall, GE Digital has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $105.39B

Brand at a Glance

72%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service

GE Digital Ranking

GE Digital NPS

GE Digital's Net Promoter Score (NPS) is a 4 with 46% Promoters, 12% Passives, and 42% Detractors. Net Promoter Score tracks whether GE Digital's customers would recommend using the product based on a scale of -100 to 100.

GE Digital Overall NPS

4
NPS
46%Promoters
12%Passives
42%Detractors
GE Digital Overall NPS

GE Digital NPS Trend

-100
-50
0
50
100
Feb 2021
13
Feb 202113
Mar 2021
11
Mar 202111
Apr 2021
0
Apr 20210
May 2021
16
May 202116
Jul 2021
31
Jul 202131
Oct 2021
17
Oct 202117
Dec 2021
20
Dec 202120
Feb 2022
15
Feb 202215
Mar 2022
9
Mar 20229
Apr 2022
14
Apr 202214
May 2022
3
May 20223
Jun 2022
4
Jun 20224

How Other Brands Compare

GE Digital is ranked #4 for NPS among its competitors. 3M and IBM come in first and second, with Honeywell coming in at third. Among those competitors, it is the lowest valued company behind Honeywell.

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GE Digital's Logo
GE Digital
3M's Logo
3M
IBM's Logo
IBM
Honeywell's Logo
Honeywell
Global Ranking#-#96#106#179
NPS4303015
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutralNeutral
Valuation Updated every 24 hours for public companies$105.39B$111.65B$119.05B$141.58B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

GE Digital NPS by Gender

Male customers rated GE Digital's NPS 20 points higher than Female customers.

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Male

20

GE Digital's NPS was rated 20 by Male customers on Comparably.

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60%
Promoters
0%
Passives
40%
Detractors

Female

0

GE Digital's NPS was rated by Female customers on Comparably.

Sign Up to learn about GE Digital's NPS Score rated by Female customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors

GE Digital NPS by Ethnicity

GE Digital's NPS was rated -67 points by Asian or Pacific Islander customers on Comparably.

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-100
-50
0
50
100
Asian or Pacific Islander
-67
Asian or Pacific Islander-67

GE Digital NPS by Usage

GE Digital's NPS was rated the highest by customers who have used GE Digital's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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-100
-50
0
50
100
1 to 2 Years
-50
1 to 2 Years-50
5 to 10 Years
67
5 to 10 Years67

GE Digital NPS vs. Competitors

Compared to its competitors, GE Digital's NPS is rated right above intelliSAW, and is preceded by Honeywell.

Unlock GE Digital NPS vs. Competitors Data

GE Digital's Logo
VS
Siemens' Logo
Alstom's Logo
Schneider Electric's Logo
3M's Logo
IBM's Logo
Hitachi's Logo
United Technologies' Logo
Honeywell's Logo
intelliSAW's Logo
Johnson Controls' Logo

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GE Digital Customer Reviews

What do you value most about this brand?
This is an excelent company
Review from San Francisco, CA / Male / Hispanic or Latino / 36-40Posted 11 days ago

GE Digital Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of GE Digital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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72
72%
28
28%
GE Digital Customer Loyalty

GE Digital Customer Loyalty Score by Gender

Female customers rated GE Digital's Customer Loyalty score 36% higher than Male customers.

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Male
64%
Yes
Female
100%
Yes

GE Digital Customer Loyalty Score by Ethnicity

GE Digital's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

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70
out of 100
Asian or Pacific Islander

GE Digital Customer Loyalty Score by Usage

GE Digital's Customer Loyalty score was rated the highest by customers who have used GE Digital's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
78%
5 to 10 Years
100%

GE Digital Customer Loyalty Score by Industry

GE Digital's Customer Loyalty score was rated 100% by both Accounting and Tech industry customers.

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Tech
100%
Accounting
100%

GE Digital Customer Loyalty vs. Competitors

Compared to its competitors, GE Digital's Customer Loyalty score is rated right above intelliSAW, and is preceded by Honeywell.

Unlock GE Digital Customer Loyalty vs. Competitors Data

GE Digital's Logo
VS
United Technologies' Logo
Alstom's Logo
Hitachi's Logo
Siemens' Logo
IBM's Logo
Johnson Controls' Logo
Schneider Electric's Logo
3M's Logo
Honeywell's Logo
intelliSAW's Logo

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GE Digital Product Quality

3.8/5

GE Digital has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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GE Digital Product Information

GE Digital’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated GE Digital's product the highest. Reviewers from the Accounting industry rated GE Digital the lowest at 4.

Website
https://www.ge.com/digital/
Company Size
10,000+ Employees

Quick Insights into GE Digital Product Quality

GE Digital's Product Quality score was rated highest by customers who have used GE Digital's products/services for 5 to 10 Years, and rated lowest by customers who have used GE Digital's products/services for 1 to 2 Years.

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Ranked GE Digital Product Quality the Highest

5 to 10 Years
4.6
Male
4.1
Tech
4.1

Ranked GE Digital Product Quality the Lowest

Accounting
4
Female
3.9
1 to 2 Years
3.2

GE Digital Product Quality Score by Gender

Male customers rated GE Digital's Product Quality score 0.2 stars higher than Female customers.

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Male

4.1/5

Female

3.9/5

GE Digital Product Quality Score by Ethnicity

GE Digital's Product Quality score was rated 4 stars by Asian or Pacific Islander customers on Comparably.

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0
1
2
3
4
5
Asian or Pacific Islander
4
Asian or Pacific Islander4

GE Digital Product Quality Score by Usage

GE Digital's Product Quality score was rated the highest by customers who have used GE Digital's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
3.2
5 to 10 Years
4.6

GE Digital Product Quality Score by Industry

GE Digital's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech
4.1
Accounting
4

GE Digital Product Quality vs. Competitors

Compared to its competitors, GE Digital's Product Quality score is rated right above Honeywell, and is preceded by Alstom.

COMPANYProduct Quality Score
Siemens4.1/5
Schneider Electric4.1/5
Hitachi4.1/5
3M4/5
IBM4/5
Alstom3.9/5
GE Digital3.8/5
Honeywell3.7/5
United Technologies3.7/5
Johnson Controls3.1/5
intelliSAWN/A

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GE Digital's Logo
VS
Siemens' Logo
Schneider Electric's Logo
Hitachi's Logo
3M's Logo
IBM's Logo
Alstom's Logo
Honeywell's Logo
United Technologies' Logo
Johnson Controls' Logo
intelliSAW's Logo

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GE Digital Pricing

GE Digital ROI & Value For Money

3.4/5

GE Digital has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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GE Digital Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from GE Digital.

Quick Insights into GE Digital ROI

GE Digital's ROI score was rated highest by customers who have used GE Digital's products/services for 5 to 10 Years, and rated lowest by Male customers.

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Ranked GE Digital ROI the Highest

5 to 10 Years
4
Female
4
Tech
4

Ranked GE Digital ROI the Lowest

Accounting
3.6
1 to 2 Years
3.5
Male
3.5

GE Digital ROI Score by Gender

Female customers rated GE Digital's ROI score 0.5 stars higher than Male customers.

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Male

3.5/5

Female

4/5

GE Digital ROI Score by Ethnicity

GE Digital's ROI score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.

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0
1
2
3
4
5
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8

GE Digital ROI Score by Usage

GE Digital's ROI score was rated the highest by customers who have used GE Digital's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
3.5
5 to 10 Years
4

GE Digital ROI Score by Industry

GE Digital's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech
4
Accounting
3.6

GE Digital Pricing vs. Competitors

Compared to its competitors, GE Digital's ROI score is rated right above Johnson Controls, and is preceded by United Technologies.

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GE Digital's Logo
VS
Siemens' Logo
Alstom's Logo
Schneider Electric's Logo
IBM's Logo
3M's Logo
Honeywell's Logo
Hitachi's Logo
United Technologies' Logo
Johnson Controls' Logo
intelliSAW's Logo

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GE Digital Customer Satisfaction (CSAT)

GE Digital Customer Satisfaction (CSAT) Score

80 / 100

GE Digital has an overall Customer Satisfaction score of 80 rated by its users and customers.

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Very Satisfied10%
Satisfied70%
Neither Satisfied nor Dissatisfied10%
Dissatisfied0%
Very Dissatisfied10%
Very Satisfied
10%
Satisfied
70%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

GE Digital Customer Satisfaction vs. Competitors

Compared to its competitors, GE Digital's Customer Satisfaction score is rated right above Honeywell, and is preceded by 3M.

COMPANYCustomer Satisfaction (CSAT) Score
United Technologies100%
IBM90%
Hitachi86%
Siemens80%
Alstom80%
Schneider Electric80%
3M80%
GE Digital80%
Honeywell70%
Johnson Controls56%
intelliSAW0%

Unlock GE Digital Customer Satisfaction vs. Competitors Data

GE Digital's Logo
VS
United Technologies' Logo
IBM's Logo
Hitachi's Logo
Siemens' Logo
Alstom's Logo
Schneider Electric's Logo
3M's Logo
Honeywell's Logo
Johnson Controls' Logo
intelliSAW's Logo

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GE Digital Customer Service

3.4/5

GE Digital has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About GE Digital's Customer Service

Address

2623 Camino Ramon, San Ramon, CA 94583


Website

https://www.ge.com/digital/

Quick Insights into GE Digital Customer Service

GE Digital's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Female customers.

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Ranked GE Digital Customer Service the Highest

Tech
4.3
Male
3.9
5 to 10 Years
3.8

Ranked GE Digital Customer Service the Lowest

1 to 2 Years
3.5
Accounting
3.5
Female
3.5

GE Digital Customer Service Score by Gender

Male customers rated GE Digital's Customer Service score 0.4 stars higher than Female customers.

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Male

3.9/5

Female

3.5/5

GE Digital Customer Service Score by Ethnicity

GE Digital's Customer Service score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.

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0
20
40
60
80
100
Asian or Pacific Islander
3.6
Asian or Pacific Islander3.6

GE Digital Customer Service Score by Usage

GE Digital's Customer Service score was rated the highest by customers who have used GE Digital's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
3.5
5 to 10 Years
3.8

GE Digital Customer Service Score by Industry

GE Digital's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech
4.3
Accounting
3.5

GE Digital Customer Service vs. Competitors

Compared to its competitors, GE Digital's Customer Service score is rated right above Johnson Controls, and is preceded by Hitachi.

COMPANYCustomer Service Score
Siemens4.2/5
IBM4.1/5
Schneider Electric4.1/5
Alstom4/5
3M3.9/5
United Technologies3.8/5
Honeywell3.7/5
Hitachi3.6/5
GE Digital3.4/5
Johnson Controls3.1/5
intelliSAWN/A

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GE Digital's Logo
VS
Siemens' Logo
IBM's Logo
Schneider Electric's Logo
Alstom's Logo
3M's Logo
United Technologies' Logo
Honeywell's Logo
Hitachi's Logo
Johnson Controls' Logo
intelliSAW's Logo

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GE Digital as an Employer

3.6/5

GE Digital has a 3.6/5 stars for its overall company culture rated by their employees

  GE Digital CEO
top
50%
CEO of GE Digital

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

GE Digital scored a 4 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of GE Digital would recommend the brand to a friend. ENPS measures how likely GE Digital employees would recommend working at GE Digital to a friend.

Net Promoter Score

4
NPS Score
46%Promoters
12%Passive
42%Detractors

Employee Net Promoter Score

-13
eNPS Score
29%Promoters
29%Passive
42%Detractors

Global Ranking Snapshot

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4
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5
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Retail
6
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Timothy Cook
Tech
7
Nike  Nike CEO
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Fashion and Beauty