-12
NPS
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Johnson Controls
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About Johnson Controls' Brand
Johnson Controls is the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Tomorrow needs you. Among its major competitors, Johnson Controls is ranked in 9th place for NPS while Siemens is 1st, and Schneider Electric is 2nd. Overall, Johnson Controls has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $43.10B
Brand at a Glance
79%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Johnson Controls Ranking
- #4 / 4 of its competitors
Johnson Controls NPS
Johnson Controls's Net Promoter Score (NPS) is a -12 with 36% Promoters, 16% Passives, and 48% Detractors. Net Promoter Score tracks whether Johnson Controls's customers would recommend using the product based on a scale of -100 to 100.
Johnson Controls Overall NPS
| 36% | Promoters |
|---|---|
| 16% | Passives |
| 48% | Detractors |
Johnson Controls NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -14 | Jul 2021 | -14 |
Aug 2021 -13 | Aug 2021 | -13 |
Sep 2021 -12 | Sep 2021 | -12 |
Oct 2021 -13 | Oct 2021 | -13 |
Nov 2021 -11 | Nov 2021 | -11 |
Dec 2021 -12 | Dec 2021 | -12 |
Jan 2022 -12 | Jan 2022 | -12 |
Feb 2022 -15 | Feb 2022 | -15 |
Mar 2022 -14 | Mar 2022 | -14 |
Apr 2022 -14 | Apr 2022 | -14 |
May 2022 -11 | May 2022 | -11 |
Jun 2022 -11 | Jun 2022 | -11 |
How Other Brands Compare
Johnson Controls is ranked #4 for NPS among its competitors. 3M and Honeywell come in first and second, with Ingersoll Rand coming in at third. Among those competitors, it is the third most valued company behind Honeywell.
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Johnson Controls |  3M |  Honeywell |  Ingersoll Rand | |
| Global Ranking | #- | #96 | #179 | #355 |
| NPS | -12 | 31 | 15 | 13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $43.10B | $111.65B | $141.58B | $16.74B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Johnson Controls NPS by Gender
Female customers rated Johnson Controls's NPS 16 points higher than Male customers.
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Male
-16
Johnson Controls's NPS was rated -16 by Male customers on Comparably.
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28%
Promoters
28%
Passives
44%
Detractors
Female
0
Johnson Controls's NPS was rated by Female customers on Comparably.
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46%
Promoters
8%
Passives
46%
Detractors
Johnson Controls NPS by Ethnicity
Johnson Controls's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 43 | Caucasian | 43 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander -67 | Asian or Pacific Islander | -67 |
Other -60 | Other | -60 |
Johnson Controls NPS by Age
Johnson Controls's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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Johnson Controls NPS by Usage
Johnson Controls's NPS was rated the highest by customers who have used Johnson Controls's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -26 | Less than 1 Year | -26 |
1 to 2 Years -15 | 1 to 2 Years | -15 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years -14 | 5 to 10 Years | -14 |
Over 10 Years -76 | Over 10 Years | -76 |
Johnson Controls NPS vs. Competitors
Compared to its competitors, Johnson Controls's NPS is rated right below GE Digital.
| COMPANY | NPS Score | |
|---|---|---|
 | Siemens | 46 |
 | Schneider Electric | 34 |
| 3M | 31 |
 | Eaton | 28 |
 | United Technologies | 20 |
| Honeywell | 15 |
| Ingersoll Rand | 13 |
 | GE Digital | 4 |
| Johnson Controls | -12 |
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Johnson Controls Customer Reviews
Out of the 13 Johnson Controls customer reviews 7 were positive and 6 were constructive. Johnson Controls customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Johnson Controls Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Johnson Controls users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Johnson Controls Customer Loyalty Score by Gender
Female customers rated Johnson Controls's Customer Loyalty score 4% higher than Male customers.
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Male
75%
Yes
Female
79%
Yes
Johnson Controls Customer Loyalty Score by Ethnicity
Johnson Controls's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Johnson Controls.
100
out of 100
Caucasian
70
out of 100
Hispanic or Latino
78
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
46
out of 100
Other
Johnson Controls Customer Loyalty Score by Age
Johnson Controls's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 82% | 26-30 | 82% |
36-40 90% | 36-40 | 90% |
46-50 55% | 46-50 | 55% |
51-55 85% | 51-55 | 85% |
Johnson Controls Customer Loyalty Score by Usage
Johnson Controls's Customer Loyalty score was rated the highest by customers who have used Johnson Controls's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Johnson Controls Customer Loyalty Score by Industry
Johnson Controls's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.
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Johnson Controls Customer Loyalty vs. Competitors
Compared to its competitors, Johnson Controls's Customer Loyalty score is rated right above Schneider Electric, and is preceded by Siemens.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| United Technologies | 89% |
| Eaton | 87% |
| Siemens | 81% |
| Johnson Controls | 79% |
| Schneider Electric | 78% |
| 3M | 78% |
| Ingersoll Rand | 78% |
| Honeywell | 74% |
| GE Digital | 72% |
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Johnson Controls Product Quality
3.1/5
Johnson Controls has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Johnson Controls Product Information
Johnson Controls’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Johnson Controls's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Johnson Controls the lowest at 1.5.
- Company Size
- 10,000+ Employees
Industry
Mechanical, Civil or Industrial Engineering
Quick Insights into Johnson Controls Product Quality
Johnson Controls's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used Johnson Controls's products/services for Over 10 Years.
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Ranked Johnson Controls Product Quality the Highest
Ranked Johnson Controls Product Quality the Lowest
Johnson Controls Product Quality Score by Gender
Female customers rated Johnson Controls's Product Quality score 0.4 stars higher than Male customers.
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Male
3.3/5
Female
3.7/5
Johnson Controls Product Quality Score by Ethnicity
Johnson Controls's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Other 3 | Other | 3 |
Johnson Controls Product Quality Score by Age
Johnson Controls's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
36-40 4.2 | 36-40 | 4.2 |
46-50 2.2 | 46-50 | 2.2 |
51-55 3.5 | 51-55 | 3.5 |
Johnson Controls Product Quality Score by Usage
Johnson Controls's Product Quality score was rated the highest by customers who have used Johnson Controls's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Johnson Controls Product Quality Score by Industry
Johnson Controls's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Johnson Controls Product Quality vs. Competitors
Compared to its competitors, Johnson Controls's Product Quality score is rated right below United Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Siemens | 4.1/5 |
| Schneider Electric | 4.1/5 |
| Eaton | 4.1/5 |
| 3M | 4/5 |
| Ingersoll Rand | 3.9/5 |
| GE Digital | 3.8/5 |
| Honeywell | 3.7/5 |
| United Technologies | 3.7/5 |
| Johnson Controls | 3.1/5 |
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Johnson Controls Pricing
Johnson Controls ROI & Value For Money
3.1/5
Johnson Controls has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Johnson Controls Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Johnson Controls.
Quick Insights into Johnson Controls ROI
Johnson Controls's ROI score was rated highest by Caucasian customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Johnson Controls ROI the Highest
Ranked Johnson Controls ROI the Lowest
Johnson Controls ROI Score by Gender
Female customers rated Johnson Controls's ROI score 0.3 stars higher than Male customers.
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Male
3.1/5
Female
3.4/5
Johnson Controls ROI Score by Ethnicity
Johnson Controls's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Other 2.3 | Other | 2.3 |
Johnson Controls ROI Score by Age
Johnson Controls's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
36-40 4.2 | 36-40 | 4.2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 3.4 | 51-55 | 3.4 |
Johnson Controls ROI Score by Usage
Johnson Controls's ROI score was rated the highest by customers who have used Johnson Controls's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Johnson Controls ROI Score by Industry
Johnson Controls's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Johnson Controls Pricing vs. Competitors
Compared to its competitors, Johnson Controls's ROI score is rated right below GE Digital.
| COMPANY | Pricing Score | |
|---|---|---|
| Siemens | 4.1/5 |
| Schneider Electric | 4/5 |
| Eaton | 3.9/5 |
| 3M | 3.9/5 |
| Honeywell | 3.6/5 |
| Ingersoll Rand | 3.5/5 |
| United Technologies | 3.4/5 |
| GE Digital | 3.4/5 |
| Johnson Controls | 3.1/5 |
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Johnson Controls Customer Satisfaction (CSAT)
Johnson Controls Customer Satisfaction (CSAT) Score
57 / 100
Johnson Controls has an overall Customer Satisfaction score of 57 rated by its users and customers.
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Very Satisfied
32%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Johnson Controls Customer Satisfaction
Johnson Controls's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked Johnson Controls Customer Satisfaction the Highest
Ranked Johnson Controls Customer Satisfaction the Lowest
Johnson Controls Customer Satisfaction Score by Gender
Male customers rated Johnson Controls's Customer Satisfaction score 1 points higher than Female customers.
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67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 17% |
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 17% |
Johnson Controls Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Johnson Controls' Customer Satisfaction (CSAT) score was rated 84% according to Caucasian users and customers.
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84 / 100
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
0%
CSAT according to African American/Black
Johnson Controls' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Johnson Controls' Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Johnson Controls' Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
40%
Johnson Controls Customer Satisfaction Score by Age
Johnson Controls's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 51-55 | 60% |
Johnson Controls Customer Satisfaction Score by Usage
Johnson Controls's Customer Satisfaction score was rated the highest by customers who have used Johnson Controls's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Johnson Controls Customer Satisfaction Score by Industry
Johnson Controls's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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}Johnson Controls Customer Satisfaction vs. Competitors
Compared to its competitors, Johnson Controls's Customer Satisfaction score is rated right below Ingersoll Rand.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| United Technologies | 100% |
| Siemens | 80% |
| Schneider Electric | 80% |
| 3M | 80% |
| GE Digital | 80% |
| Eaton | 78% |
| Honeywell | 70% |
| Ingersoll Rand | 67% |
| Johnson Controls | 57% |
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Johnson Controls Customer Service
3.1/5
Johnson Controls has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Johnson Controls's Customer Service
Address
One Albert Quay, Albert Quay, Milwaukee, WI T12 X8N6 Ireland
Website
http://www.johnsoncontrols.com/careers
Phone Number
353 21 426 0000
Johnson Controls's Social Links
Quick Insights into Johnson Controls Customer Service
Johnson Controls's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Johnson Controls's products/services for Over 10 Years.
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Ranked Johnson Controls Customer Service the Highest
Ranked Johnson Controls Customer Service the Lowest
Johnson Controls Customer Service Score by Gender
Female customers rated Johnson Controls's Customer Service score 0.5 stars higher than Male customers.
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Male
2.9/5
Female
3.4/5
Johnson Controls Customer Service Score by Ethnicity
Johnson Controls's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Other 1.9 | Other | 1.9 |
Johnson Controls Customer Service Score by Age
Johnson Controls's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
20
40
60
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| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.2 | 26-30 | 4.2 |
36-40 3.9 | 36-40 | 3.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 3.7 | 51-55 | 3.7 |
Johnson Controls Customer Service Score by Usage
Johnson Controls's Customer Service score was rated the highest by customers who have used Johnson Controls's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Johnson Controls Customer Service Score by Industry
Johnson Controls's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Johnson Controls Customer Service vs. Competitors
Compared to its competitors, Johnson Controls's Customer Service score is rated right below GE Digital.
| COMPANY | Customer Service Score | |
|---|---|---|
| Siemens | 4.2/5 |
| Schneider Electric | 4.1/5 |
| 3M | 3.9/5 |
| Eaton | 3.9/5 |
| United Technologies | 3.8/5 |
| Honeywell | 3.7/5 |
| Ingersoll Rand | 3.7/5 |
| GE Digital | 3.4/5 |
| Johnson Controls | 3.1/5 |
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Johnson Controls as an Employer
2.8/5
Johnson Controls has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Johnson Controls scored a -12 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Johnson Controls would recommend the brand to a friend. ENPS measures how likely Johnson Controls employees would recommend working at Johnson Controls to a friend.
Net Promoter Score
-12
NPS Score
| 36% | Promoters |
|---|---|
| 16% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 35% | Promoters |
|---|---|
| 21% | Passive |
| 44% | Detractors |
