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About Johnson Controls' Brand

Johnson Controls is the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Tomorrow needs you. Among its major competitors, Johnson Controls is ranked in 9th place for NPS while Siemens is 1st, and Schneider Electric is 2nd. Overall, Johnson Controls has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $43.10B

Brand at a Glance

79%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service

Johnson Controls Ranking

Johnson Controls NPS

Johnson Controls's Net Promoter Score (NPS) is a -12 with 36% Promoters, 16% Passives, and 48% Detractors. Net Promoter Score tracks whether Johnson Controls's customers would recommend using the product based on a scale of -100 to 100.

Johnson Controls Overall NPS

-12
NPS
36%Promoters
16%Passives
48%Detractors
Johnson Controls Overall NPS

Johnson Controls NPS Trend

-100
-50
0
50
100
Jul 2021
-14
Jul 2021-14
Aug 2021
-13
Aug 2021-13
Sep 2021
-12
Sep 2021-12
Oct 2021
-13
Oct 2021-13
Nov 2021
-11
Nov 2021-11
Dec 2021
-12
Dec 2021-12
Jan 2022
-12
Jan 2022-12
Feb 2022
-15
Feb 2022-15
Mar 2022
-14
Mar 2022-14
Apr 2022
-14
Apr 2022-14
May 2022
-11
May 2022-11
Jun 2022
-11
Jun 2022-11

How Other Brands Compare

Johnson Controls is ranked #4 for NPS among its competitors. 3M and Honeywell come in first and second, with Ingersoll Rand coming in at third. Among those competitors, it is the third most valued company behind Honeywell.

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Johnson Controls' Logo
Johnson Controls
3M's Logo
3M
Honeywell's Logo
Honeywell
Ingersoll Rand's Logo
Ingersoll Rand
Global Ranking#-#96#179#355
NPS-12311513
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutral-
Valuation Updated every 24 hours for public companies$43.10B$111.65B$141.58B$16.74B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Johnson Controls NPS by Gender

Female customers rated Johnson Controls's NPS 16 points higher than Male customers.

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Male

-16

Johnson Controls's NPS was rated -16 by Male customers on Comparably.

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28%
Promoters
28%
Passives
44%
Detractors

Female

0

Johnson Controls's NPS was rated by Female customers on Comparably.

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46%
Promoters
8%
Passives
46%
Detractors

Johnson Controls NPS by Ethnicity

Johnson Controls's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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-100
-50
0
50
100
Caucasian
43
Caucasian43
Hispanic or Latino
0
Hispanic or Latino0
African American/Black
0
African American/Black0
Asian or Pacific Islander
-67
Asian or Pacific Islander-67
Other
-60
Other-60

Johnson Controls NPS by Age

Johnson Controls's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
Promoters
40%
Passives
40%
Detractors
20%
26-3040%40%20%
Promoters
78%
Passives
0%
Detractors
22%
36-4078%0%22%
Promoters
0%
Passives
0%
Detractors
100%
46-500%0%100%
Promoters
16%
Passives
67%
Detractors
17%
51-5516%67%17%

Johnson Controls NPS by Usage

Johnson Controls's NPS was rated the highest by customers who have used Johnson Controls's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
-26
Less than 1 Year-26
1 to 2 Years
-15
1 to 2 Years-15
2 to 5 Years
20
2 to 5 Years20
5 to 10 Years
-14
5 to 10 Years-14
Over 10 Years
-76
Over 10 Years-76

Johnson Controls NPS vs. Competitors

Compared to its competitors, Johnson Controls's NPS is rated right below GE Digital.

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Johnson Controls' Logo
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Johnson Controls Customer Reviews

Out of the 13 Johnson Controls customer reviews 7 were positive and 6 were constructive. Johnson Controls customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
Customer Service, it is almost impossible to talk to someone.
Review from Milwaukee, WI / Female / Caucasian / 36-40
What do you value most about this brand?
I value the company’s long term, knowledgeable employee
Review from Milwaukee, WI / Male / Caucasian / 51-55Posted 12 days ago
What do you value most about this brand?
great company and people focused with good processes
Review from Milwaukee, WI / Male / Asian or Pacific Islander / 41-45Posted 23 days ago
What do you value most about this brand?
I like that they have good products
Review from Milwaukee, WI / Female / Caucasian / 36-40
What do you value most about this brand?
The product quality is great.
Review from Cincinnati, OH / Male / Caucasian / 26-30

Johnson Controls Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Johnson Controls users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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79
79%
21
21%
Johnson Controls Customer Loyalty

Johnson Controls Customer Loyalty Score by Gender

Female customers rated Johnson Controls's Customer Loyalty score 4% higher than Male customers.

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Male
75%
Yes
Female
79%
Yes

Johnson Controls Customer Loyalty Score by Ethnicity

Johnson Controls's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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100
out of 100
Caucasian
70
out of 100
Hispanic or Latino
78
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
46
out of 100
Other

Johnson Controls Customer Loyalty Score by Age

Johnson Controls's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

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0
20%
40%
60%
80%
100%
26-30
82%
26-3082%
36-40
90%
36-4090%
46-50
55%
46-5055%
51-55
85%
51-5585%

Johnson Controls Customer Loyalty Score by Usage

Johnson Controls's Customer Loyalty score was rated the highest by customers who have used Johnson Controls's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
55%
1 to 2 Years
49%
2 to 5 Years
82%
5 to 10 Years
89%
Over 10 Years
100%

Johnson Controls Customer Loyalty Score by Industry

Johnson Controls's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.

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Tech
61%
Accounting
33%
Education
100%
Healthcare, Hospitals and Medicine
78%

Johnson Controls Customer Loyalty vs. Competitors

Compared to its competitors, Johnson Controls's Customer Loyalty score is rated right above Schneider Electric, and is preceded by Siemens.

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Johnson Controls Product Quality

3.1/5

Johnson Controls has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.

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Johnson Controls Product Information

Johnson Controls’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Johnson Controls's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Johnson Controls the lowest at 1.5.

Website
http://www.johnsoncontrols.com/careers
Company Size
10,000+ Employees

Industry

Mechanical, Civil or Industrial Engineering

Quick Insights into Johnson Controls Product Quality

Johnson Controls's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used Johnson Controls's products/services for Over 10 Years.

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Ranked Johnson Controls Product Quality the Highest

Caucasian
4.8
26-30
4.6
2 to 5 Years
4.1

Ranked Johnson Controls Product Quality the Lowest

Asian or Pacific Islander
1.6
Healthcare, Hospitals and Medicine
1.5
Over 10 Years
1.5

Johnson Controls Product Quality Score by Gender

Female customers rated Johnson Controls's Product Quality score 0.4 stars higher than Male customers.

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Male

3.3/5

Female

3.7/5

Johnson Controls Product Quality Score by Ethnicity

Johnson Controls's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
4.8
Caucasian4.8
Hispanic or Latino
4.3
Hispanic or Latino4.3
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
1.6
Asian or Pacific Islander1.6
Other
3
Other3

Johnson Controls Product Quality Score by Age

Johnson Controls's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
26-30
4.6
26-304.6
36-40
4.2
36-404.2
46-50
2.2
46-502.2
51-55
3.5
51-553.5

Johnson Controls Product Quality Score by Usage

Johnson Controls's Product Quality score was rated the highest by customers who have used Johnson Controls's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.4
1 to 2 Years
3.8
2 to 5 Years
4.1
5 to 10 Years
3.1
Over 10 Years
1.5

Johnson Controls Product Quality Score by Industry

Johnson Controls's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech
3.7
Accounting
3.4
Education
3.1
Healthcare, Hospitals and Medicine
1.5

Johnson Controls Product Quality vs. Competitors

Compared to its competitors, Johnson Controls's Product Quality score is rated right below United Technologies.

COMPANYProduct Quality Score
Siemens4.1/5
Schneider Electric4.1/5
Eaton4.1/5
3M4/5
Ingersoll Rand3.9/5
GE Digital3.8/5
Honeywell3.7/5
United Technologies3.7/5
Johnson Controls3.1/5

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Johnson Controls' Logo
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Johnson Controls Pricing

Johnson Controls ROI & Value For Money

3.1/5

Johnson Controls has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.

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Johnson Controls Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Johnson Controls.

Quick Insights into Johnson Controls ROI

Johnson Controls's ROI score was rated highest by Caucasian customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked Johnson Controls ROI the Highest

Caucasian
4.4
36-40
4.2
1 to 2 Years
3.7

Ranked Johnson Controls ROI the Lowest

Asian or Pacific Islander
1.6
46-50
1.5
Healthcare, Hospitals and Medicine
1.5

Johnson Controls ROI Score by Gender

Female customers rated Johnson Controls's ROI score 0.3 stars higher than Male customers.

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Male

3.1/5

Female

3.4/5

Johnson Controls ROI Score by Ethnicity

Johnson Controls's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
4.4
Caucasian4.4
Hispanic or Latino
4.1
Hispanic or Latino4.1
African American/Black
4
African American/Black4
Asian or Pacific Islander
1.6
Asian or Pacific Islander1.6
Other
2.3
Other2.3

Johnson Controls ROI Score by Age

Johnson Controls's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
26-30
3.8
26-303.8
36-40
4.2
36-404.2
46-50
1.5
46-501.5
51-55
3.4
51-553.4

Johnson Controls ROI Score by Usage

Johnson Controls's ROI score was rated the highest by customers who have used Johnson Controls's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.2
1 to 2 Years
3.7
2 to 5 Years
3.5
5 to 10 Years
3.2
Over 10 Years
1.9

Johnson Controls ROI Score by Industry

Johnson Controls's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech
2.9
Accounting
3.2
Education
2.8
Healthcare, Hospitals and Medicine
1.5

Johnson Controls Pricing vs. Competitors

Compared to its competitors, Johnson Controls's ROI score is rated right below GE Digital.

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Johnson Controls' Logo
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Johnson Controls Customer Satisfaction (CSAT)

Johnson Controls Customer Satisfaction (CSAT) Score

57 / 100

Johnson Controls has an overall Customer Satisfaction score of 57 rated by its users and customers.

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Very Satisfied32%
Satisfied25%
Neither Satisfied nor Dissatisfied8%
Dissatisfied8%
Very Dissatisfied27%
Very Satisfied
32%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
27%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Johnson Controls Customer Satisfaction

Johnson Controls's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Other customers.

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Ranked Johnson Controls Customer Satisfaction the Highest

26-30
100%
African American/Black
100%
1 to 2 Years
75%

Ranked Johnson Controls Customer Satisfaction the Lowest

Accounting
34%
Over 10 Years
25%
Other
20%

Johnson Controls Customer Satisfaction Score by Gender

Male customers rated Johnson Controls's Customer Satisfaction score 1 points higher than Female customers.

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67 / 100
Male
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
17%
66 / 100
Female
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
17%

Johnson Controls Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Johnson Controls' Customer Satisfaction (CSAT) score was rated 84% according to Caucasian users and customers.

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84 / 100
Very Satisfied67%
Satisfied17%
Neither Satisfied nor Dissatisfied0%
Dissatisfied16%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
0%

CSAT according to African American/Black

Johnson Controls' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100
Very Satisfied33%
Satisfied67%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Johnson Controls' Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.

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33 / 100
Very Satisfied0%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied67%
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%

CSAT according to Other

Johnson Controls' Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.

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20 / 100
Very Satisfied20%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied40%
Very Dissatisfied40%
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
40%

Johnson Controls Customer Satisfaction Score by Age

Johnson Controls's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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0
20
40
60
80
100
26-30 CSAT Score
100%
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
26-30100%
36-40 CSAT Score
60%
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
0%
36-4060%
51-55 CSAT Score
60%
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
51-5560%

Johnson Controls Customer Satisfaction Score by Usage

Johnson Controls's Customer Satisfaction score was rated the highest by customers who have used Johnson Controls's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
50
1 to 2 Years
75
2 to 5 Years
75
5 to 10 Years
75
Over 10 Years
25

Johnson Controls Customer Satisfaction Score by Industry

Johnson Controls's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech
60
Accounting
34

Johnson Controls Customer Satisfaction vs. Competitors

Compared to its competitors, Johnson Controls's Customer Satisfaction score is rated right below Ingersoll Rand.

COMPANYCustomer Satisfaction (CSAT) Score
United Technologies100%
Siemens80%
Schneider Electric80%
3M80%
GE Digital80%
Eaton78%
Honeywell70%
Ingersoll Rand67%
Johnson Controls57%

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Johnson Controls Customer Service

3.1/5

Johnson Controls has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About Johnson Controls's Customer Service

Address

One Albert Quay, Albert Quay, Milwaukee, WI T12 X8N6 Ireland


Website

http://www.johnsoncontrols.com/careers


Phone Number

353 21 426 0000

Quick Insights into Johnson Controls Customer Service

Johnson Controls's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Johnson Controls's products/services for Over 10 Years.

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Ranked Johnson Controls Customer Service the Highest

26-30
4.2
Hispanic or Latino
4.1
1 to 2 Years
3.7

Ranked Johnson Controls Customer Service the Lowest

46-50
1.5
Healthcare, Hospitals and Medicine
1.5
Over 10 Years
1.5

Johnson Controls Customer Service Score by Gender

Female customers rated Johnson Controls's Customer Service score 0.5 stars higher than Male customers.

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Male

2.9/5

Female

3.4/5

Johnson Controls Customer Service Score by Ethnicity

Johnson Controls's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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0
20
40
60
80
100
Caucasian
4
Caucasian4
Hispanic or Latino
4.1
Hispanic or Latino4.1
African American/Black
4
African American/Black4
Asian or Pacific Islander
1.6
Asian or Pacific Islander1.6
Other
1.9
Other1.9

Johnson Controls Customer Service Score by Age

Johnson Controls's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
26-30
4.2
26-304.2
36-40
3.9
36-403.9
46-50
1.5
46-501.5
51-55
3.7
51-553.7

Johnson Controls Customer Service Score by Usage

Johnson Controls's Customer Service score was rated the highest by customers who have used Johnson Controls's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3
1 to 2 Years
3.7
2 to 5 Years
3.7
5 to 10 Years
3.2
Over 10 Years
1.5

Johnson Controls Customer Service Score by Industry

Johnson Controls's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech
3
Accounting
3.2
Education
1.8
Healthcare, Hospitals and Medicine
1.5

Johnson Controls Customer Service vs. Competitors

Compared to its competitors, Johnson Controls's Customer Service score is rated right below GE Digital.

COMPANYCustomer Service Score
Siemens4.2/5
Schneider Electric4.1/5
3M3.9/5
Eaton3.9/5
United Technologies3.8/5
Honeywell3.7/5
Ingersoll Rand3.7/5
GE Digital3.4/5
Johnson Controls3.1/5

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Johnson Controls' Logo
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Johnson Controls as an Employer

2.8/5

Johnson Controls has a 2.8/5 stars for its overall company culture rated by their employees

  Johnson Controls CEO
bottom
15%
CEO of Johnson Controls

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Johnson Controls scored a -12 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Johnson Controls would recommend the brand to a friend. ENPS measures how likely Johnson Controls employees would recommend working at Johnson Controls to a friend.

Net Promoter Score

-12
NPS Score
36%Promoters
16%Passive
48%Detractors

Employee Net Promoter Score

-9
eNPS Score
35%Promoters
21%Passive
44%Detractors

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