23
NPS
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United Technologies
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About United Technologies' Brand
United Technologies ranks amongst the world’s most respected and innovative companies in the commercial aerospace, defense and building industries. Among its major competitors, United Technologies is ranked in 4th place for NPS while Schneider Electric is 1st, and Medtronic is 2nd.Their current market cap is $74.19B
Brand at a Glance
92%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
United Technologies Ranking
- #2 / 4 of its competitors
United Technologies NPS
United Technologies's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether United Technologies's customers would recommend using the product based on a scale of -100 to 100.
United Technologies Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
United Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 20 | May 2021 | 20 |
Jun 2021 33 | Jun 2021 | 33 |
Oct 2021 25 | Oct 2021 | 25 |
Mar 2022 11 | Mar 2022 | 11 |
Apr 2022 20 | Apr 2022 | 20 |
Jul 2022 9 | Jul 2022 | 9 |
Dec 2022 14 | Dec 2022 | 14 |
Aug 2023 22 | Aug 2023 | 22 |
Mar 2024 20 | Mar 2024 | 20 |
May 2024 25 | May 2024 | 25 |
Dec 2024 28 | Dec 2024 | 28 |
Apr 2025 22 | Apr 2025 | 22 |
How Other Brands Compare
United Technologies is ranked second for NPS among its competitors. Schneider Electric and Northrop Grumman Corporation come in first and third, with Boeing coming in at #4. Among those competitors, it is the second most valued company behind Boeing.
United Technologies |  Boeing |  Northrop Grumman Corporation |  Schneider Electric | |
| Global Ranking | #- | #132 | #177 | #364 |
| NPS | 23 | 7 | 16 | 31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $74.19B | $147.47B | $54.60B | $32.77B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
United Technologies NPS by Gender
United Technologies's NPS was rated 100 by Female customers on Comparably.
Female
100
United Technologies's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
United Technologies's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
United Technologies NPS vs. Competitors
Compared to its competitors, United Technologies's NPS is rated right above General Dynamics, and is preceded by Lockheed Martin.
United Technologies Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of United Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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United Technologies Customer Loyalty Score by Gender
United Technologies's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
United Technologies Customer Loyalty Score by Industry
United Technologies's Customer Loyalty score was rated 100% by Aerospace and Aviation industry customers.
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United Technologies Customer Loyalty vs. Competitors
Compared to its competitors, United Technologies's Customer Loyalty score is rated right above Lockheed Martin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| United Technologies | 92% |
 | Lockheed Martin | 79% |
| Schneider Electric | 78% |
 | Medtronic | 77% |
 | Lennox International | 76% |
 | General Dynamics | 75% |
 | GE Digital | 71% |
 | Johnson Controls | 71% |
| Boeing | 68% |
| Northrop Grumman Corporation | 66% |
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United Technologies Product Quality
3.9/5
United Technologies has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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United Technologies Product Information
United Technologies’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated United Technologies's product the highest.
- Website
- http://www.utc.com
- Company Size
- 10,000+ Employees
Industry
Aerospace and Aviation
Quick Insights into United Technologies Product Quality
United Technologies's Product Quality score was rated highest by Female customers.
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Ranked United Technologies Product Quality the Highest
United Technologies Product Quality Score by Gender
United Technologies's Product Quality score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
United Technologies Product Quality Score by Industry
United Technologies's Product Quality score was rated 3.5 stars by Aerospace and Aviation industry customers.
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United Technologies Product Quality vs. Competitors
Compared to its competitors, United Technologies's Product Quality score is rated right above GE Digital, and is preceded by Lockheed Martin.
| COMPANY | Product Quality Score | |
|---|---|---|
| Schneider Electric | 4/5 |
| General Dynamics | 4/5 |
| Medtronic | 3.9/5 |
| Lockheed Martin | 3.9/5 |
| United Technologies | 3.9/5 |
| GE Digital | 3.9/5 |
| Northrop Grumman Corporation | 3.8/5 |
| Boeing | 3.5/5 |
| Lennox International | 3.4/5 |
| Johnson Controls | 3.1/5 |
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United Technologies Pricing
United Technologies ROI & Value For Money
3.7/5
United Technologies has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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United Technologies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into United Technologies ROI
United Technologies's ROI score was rated highest by Female customers.
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Ranked United Technologies ROI the Highest
United Technologies ROI Score by Gender
United Technologies's ROI score was rated 5 by Female customers on Comparably.
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Female
5/5
Male
N/A
United Technologies ROI Score by Industry
United Technologies's ROI score was rated 3 stars by Aerospace and Aviation industry customers.
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United Technologies Pricing vs. Competitors
Compared to its competitors, United Technologies's ROI score is rated right above General Dynamics, and is preceded by Medtronic.
| COMPANY | Pricing Score | |
|---|---|---|
| Lockheed Martin | 4/5 |
| Schneider Electric | 3.9/5 |
| Medtronic | 3.9/5 |
| United Technologies | 3.7/5 |
| General Dynamics | 3.7/5 |
| Northrop Grumman Corporation | 3.7/5 |
| GE Digital | 3.5/5 |
| Boeing | 3.5/5 |
| Lennox International | 3.2/5 |
| Johnson Controls | 3/5 |
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United Technologies Customer Satisfaction (CSAT)
United Technologies Customer Satisfaction (CSAT) Score
88 / 100
United Technologies has an overall Customer Satisfaction score of 88 rated by its users and customers.
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Very Satisfied
25%
Satisfied
63%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
United Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, United Technologies's Customer Satisfaction score is rated right above General Dynamics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| United Technologies | 88% |
| General Dynamics | 78% |
| Schneider Electric | 77% |
| GE Digital | 75% |
| Medtronic | 72% |
| Lockheed Martin | 72% |
| Northrop Grumman Corporation | 66% |
| Lennox International | 63% |
| Boeing | 62% |
| Johnson Controls | 52% |
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United Technologies Customer Service
4/5
United Technologies has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About United Technologies's Customer Service
Address
One Financial Plaza, United Technologies Building, Hartford, CT 06101
Website
http://www.utc.com
Phone Number
(860) 728-7000
United Technologies's Social Links
Quick Insights into United Technologies Customer Service
United Technologies's Customer Service score was rated highest by Female customers.
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Ranked United Technologies Customer Service the Highest
United Technologies Customer Service Score by Gender
United Technologies's Customer Service score was rated 4.8 by Female customers on Comparably.
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Female
4.8/5
Male
N/A
United Technologies Customer Service Score by Industry
United Technologies's Customer Service score was rated 3.1 stars by Aerospace and Aviation industry customers.
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United Technologies Customer Service vs. Competitors
Compared to its competitors, United Technologies's Customer Service score is rated right above General Dynamics, and is preceded by Medtronic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Schneider Electric | 4/5 |
| Medtronic | 4/5 |
| United Technologies | 4/5 |
| General Dynamics | 4/5 |
| Lockheed Martin | 3.9/5 |
| Northrop Grumman Corporation | 3.8/5 |
| GE Digital | 3.6/5 |
| Boeing | 3.6/5 |
| Lennox International | 3.3/5 |
| Johnson Controls | 3/5 |
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United Technologies as an Employer
3.0/5
United Technologies has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
United Technologies scored a 23 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of United Technologies would recommend the brand to a friend. ENPS measures how likely United Technologies employees would recommend working at United Technologies to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 43% | Promoters |
|---|---|
| 18% | Passive |
| 39% | Detractors |
