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Schneider Electric is
Ranked
#27
in
Energy and Manufacturing Brands
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Schneider Electric
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Schneider Electric is ranked #27 in Energy and Manufacturing Brands

About Schneider Electric's Brand

We are the global leader in the digital transformation of energy management and automation. . Schneider Electric’s brand is ranked #364 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Schneider Electric. When compared to other organizations within the Energy and Manufacturing industry, Schneider Electric is ranked #27. Among its major competitors, Schneider Electric is ranked in 5th place for NPS while Omron Electronics is 1st, and Siemens is 2nd.Their current market cap is $32.77B

Brand at a Glance

78%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service

Schneider Electric CMO

Schneider Electric Ranking

Schneider Electric NPS

Schneider Electric's Net Promoter Score (NPS) is a 34 with 56% Promoters, 22% Passives, and 22% Detractors. Net Promoter Score tracks whether Schneider Electric's customers would recommend using the product based on a scale of -100 to 100.

Schneider Electric Overall NPS

34
NPS
56%Promoters
22%Passives
22%Detractors
Schneider Electric Overall NPS

Schneider Electric NPS Trend

-100
-50
0
50
100
Jul 2021
29
Jul 202129
Aug 2021
28
Aug 202128
Sep 2021
30
Sep 202130
Oct 2021
32
Oct 202132
Nov 2021
29
Nov 202129
Dec 2021
33
Dec 202133
Jan 2022
34
Jan 202234
Feb 2022
34
Feb 202234
Mar 2022
35
Mar 202235
Apr 2022
35
Apr 202235
May 2022
33
May 202233
Jun 2022
34
Jun 202234

How Other Brands Compare

Schneider Electric is ranked second for NPS among its competitors. Siemens and ABB Ltd come in first and third, with Rockwell Automation coming in at #4. Among those competitors, it is the third most valued company behind ABB Ltd.

Sign Up for Brand Profile PRO to get the full Comparison data of Schneider Electric vs Competitors.

Schneider Electric's Logo
Schneider Electric
ABB Ltd's Logo
ABB Ltd
Siemens' Logo
Siemens
Rockwell Automation's Logo
Rockwell Automation
Global Ranking#364#419#499#520
NPS34284614
Valuation Updated every 24 hours for public companies$32.77B$67.56B-$30.54B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Schneider Electric NPS by Gender

Male customers rated Schneider Electric's NPS 18 points higher than Female customers.

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Male

37

Schneider Electric's NPS was rated 37 by Male customers on Comparably.

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59%
Promoters
19%
Passives
22%
Detractors

Female

19

Schneider Electric's NPS was rated 19 by Female customers on Comparably.

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55%
Promoters
9%
Passives
36%
Detractors

Schneider Electric NPS by Ethnicity

Schneider Electric's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Schneider Electric.
-100
-50
0
50
100
Caucasian
12
Caucasian12
Hispanic or Latino
60
Hispanic or Latino60
African American/Black
80
African American/Black80
Asian or Pacific Islander
26
Asian or Pacific Islander26
Other
39
Other39

Schneider Electric NPS by Age

Schneider Electric's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Schneider Electric.
0
20
40
60
80
100
Promoters
55%
Passives
0%
Detractors
45%
18-2555%0%45%
Promoters
56%
Passives
19%
Detractors
25%
26-3056%19%25%
Promoters
46%
Passives
39%
Detractors
15%
31-3546%39%15%
Promoters
47%
Passives
33%
Detractors
20%
36-4047%33%20%
Promoters
28%
Passives
43%
Detractors
29%
41-4528%43%29%
Promoters
50%
Passives
17%
Detractors
33%
46-5050%17%33%
Promoters
71%
Passives
15%
Detractors
14%
51-5571%15%14%
Promoters
50%
Passives
17%
Detractors
33%
61-6550%17%33%
Promoters
100%
Passives
0%
Detractors
0%
66+100%0%0%

Schneider Electric NPS by Usage

Schneider Electric's NPS was rated the highest by customers who have used Schneider Electric's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Schneider Electric.
-100
-50
0
50
100
Less than 1 Year
47
Less than 1 Year47
1 to 2 Years
30
1 to 2 Years30
2 to 5 Years
36
2 to 5 Years36
5 to 10 Years
25
5 to 10 Years25
Over 10 Years
33
Over 10 Years33

Schneider Electric NPS vs. Competitors

Compared to its competitors, Schneider Electric's NPS is rated right above Eaton, and is preceded by Danfoss.

Unlock Schneider Electric NPS vs. Competitors Data

Schneider Electric's Logo
VS
Omron Electronics' Logo
Siemens' Logo
Alstom's Logo
Danfoss' Logo
Eaton's Logo
ABB Ltd's Logo
United Technologies' Logo
Rockwell Automation's Logo
GE Digital's Logo
Festo's Logo

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Schneider Electric NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Schneider Electric's NPS is rated right above Stanley Black & Decker, and is preceded by Tesla.

Unlock Schneider Electric NPS vs. Companies in Energy and Manufacturing Data

Schneider Electric's Logo
VS
Mercedes-Benz USA's Logo
Toyota's Logo
Audi's Logo
Honda's Logo
Tesla's Logo
Stanley Black & Decker's Logo
3M's Logo
Ford Motor Company's Logo

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Schneider Electric Customer Reviews

Out of the 18 Schneider Electric customer reviews 14 were positive and 4 were constructive. Schneider Electric customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Schneider Electric in terms of product and after sales service is the best.
Review from Boston, MA / Male / Other / 36-40
What do you value most about this brand?
Name recognition, faithfulness, reliability, timeless deducation
Review from Boston, MA / Male / Caucasian / 66+
What do you value most about this brand?
Quality products and portfolio according to every need
Review from Boston, MA / Male / Hispanic or Latino / 41-45
What do you value most about this brand?
It good no problem so far
Review from Boston, MA / Female / Asian or Pacific Islander / 26-30
What can this brand most improve?
I don't like their business ethics since it's full of lies
Review from Boston, MA / Male / Caucasian / 36-40

Schneider Electric Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Schneider Electric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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78
78%
22
22%
Schneider Electric Customer Loyalty

Schneider Electric Customer Loyalty Score by Gender

Male customers rated Schneider Electric's Customer Loyalty score 9% higher than Female customers.

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Male
83%
Yes
Female
74%
Yes

Schneider Electric Customer Loyalty Score by Ethnicity

Schneider Electric's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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78
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
58
out of 100
Asian or Pacific Islander
87
out of 100
Other

Schneider Electric Customer Loyalty Score by Age

Schneider Electric's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.

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0
20%
40%
60%
80%
100%
18-25
73%
18-2573%
26-30
72%
26-3072%
31-35
79%
31-3579%
36-40
74%
36-4074%
41-45
74%
41-4574%
46-50
85%
46-5085%
51-55
87%
51-5587%
61-65
85%
61-6585%
66+
100%
66+100%

Schneider Electric Customer Loyalty Score by Usage

Schneider Electric's Customer Loyalty score was rated the highest by customers who have used Schneider Electric's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
76%
1 to 2 Years
72%
2 to 5 Years
85%
5 to 10 Years
82%
Over 10 Years
85%

Schneider Electric Customer Loyalty Score by Industry

Schneider Electric's Customer Loyalty score was rated the highest by Chemicals industry customers, and the lowest by Marketing, Advertising and Research industry customers.

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Tech
75%
Accounting
70%
Architecture and Planning
78%
Business and Consumer Services
82%
Business Supplies and Equipment
78%
Chemicals
100%
Construction
100%
Consulting
100%
Manufacturing and Machinery
100%
Marketing, Advertising and Research
55%
Energy and Manufacturing
89%

Schneider Electric Customer Loyalty vs. Competitors

Compared to its competitors, Schneider Electric's Customer Loyalty score is rated right above GE Digital, and is preceded by Festo.

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Schneider Electric's Logo
VS
Rockwell Automation's Logo
United Technologies' Logo
Eaton's Logo
Danfoss' Logo
ABB Ltd's Logo
Alstom's Logo
Siemens' Logo
Festo's Logo
GE Digital's Logo
Omron Electronics' Logo

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Schneider Electric's Customer Loyalty score is rated right above 3M, and is preceded by Ford Motor Company.

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Schneider Electric's Logo
VS
Honda's Logo
Stanley Black & Decker's Logo
Mercedes-Benz USA's Logo
Audi's Logo
Toyota's Logo
Tesla's Logo
Ford Motor Company's Logo
3M's Logo

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Schneider Electric Product Quality

4.1/5

Schneider Electric has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Schneider Electric Product Information

Schneider Electric’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Schneider Electric's product the highest. Reviewers from the Business and Consumer Services industry rated Schneider Electric the lowest at 3.9.

Website
http://www.schneider-electric.com/
Company Size
10,000+ Employees

Industry

Tech
Energy
Hardware and Devices
Manufacturing

Quick Insights into Schneider Electric Product Quality

Schneider Electric's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers ages 61-65.

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Ranked Schneider Electric Product Quality the Highest

66+
5
Consulting
5
African American/Black
4.5

Ranked Schneider Electric Product Quality the Lowest

Other
3.8
Accounting
3.7
61-65
3.6

Schneider Electric Product Quality Score by Gender

Male customers rated Schneider Electric's Product Quality score 0.2 stars higher than Female customers.

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Male

4.2/5

Female

4/5

Schneider Electric Product Quality Score by Ethnicity

Schneider Electric's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4
Caucasian4
Hispanic or Latino
4.4
Hispanic or Latino4.4
African American/Black
4.5
African American/Black4.5
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Other
3.8
Other3.8

Schneider Electric Product Quality Score by Age

Schneider Electric's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
4.1
26-304.1
31-35
3.8
31-353.8
36-40
4.1
36-404.1
41-45
4
41-454
46-50
3.6
46-503.6
51-55
4.2
51-554.2
61-65
3.6
61-653.6
66+
5
66+5

Schneider Electric Product Quality Score by Usage

Schneider Electric's Product Quality score was rated the highest by customers who have used Schneider Electric's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.4
1 to 2 Years
3.9
2 to 5 Years
4.1
5 to 10 Years
4.1
Over 10 Years
4.2

Schneider Electric Product Quality Score by Industry

Schneider Electric's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Accounting industry customers.

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Tech
4.5
Accounting
3.7
Architecture and Planning
4.2
Business and Consumer Services
3.9
Business Supplies and Equipment
4.5
Chemicals
3.8
Construction
4.1
Consulting
5
Manufacturing and Machinery
4.5
Marketing, Advertising and Research
3.9
Energy and Manufacturing
3.9

Schneider Electric Product Quality vs. Competitors

Compared to its competitors, Schneider Electric's Product Quality score is rated right above Eaton, and is preceded by Siemens.

COMPANYProduct Quality Score
Siemens4.1/5
Schneider Electric4.1/5
Eaton4.1/5
ABB Ltd4.1/5
Rockwell Automation4/5
Alstom3.9/5
Danfoss3.8/5
GE Digital3.8/5
Omron Electronics3.7/5
United Technologies3.7/5
Festo3.6/5

Unlock Schneider Electric Product Quality vs. Competitors Data

Schneider Electric's Logo
VS
Siemens' Logo
Eaton's Logo
ABB Ltd's Logo
Rockwell Automation's Logo
Alstom's Logo
Danfoss' Logo
GE Digital's Logo
Omron Electronics' Logo
United Technologies' Logo
Festo's Logo

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Schneider Electric's Product Quality score is rated right above Audi, and is preceded by Stanley Black & Decker.

COMPANYProduct Quality Score
Mercedes-Benz USA4.3/5
Honda4.3/5
Toyota4.2/5
Stanley Black & Decker4.2/5
Schneider Electric4.1/5
Audi4.1/5
Tesla4.1/5
3M4/5
Ford Motor Company3.7/5

Unlock Schneider Electric Product Quality vs. Companies in Energy and Manufacturing Data

Schneider Electric's Logo
VS
Mercedes-Benz USA's Logo
Honda's Logo
Toyota's Logo
Stanley Black & Decker's Logo
Audi's Logo
Tesla's Logo
3M's Logo
Ford Motor Company's Logo

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Schneider Electric Pricing

Schneider Electric ROI & Value For Money

4/5

Schneider Electric has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Schneider Electric Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Accounting industry think that they had the lowest ROI from Schneider Electric.

Quick Insights into Schneider Electric ROI

Schneider Electric's ROI score was rated highest by customers ages 66+, and rated lowest by customers ages 61-65.

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Ranked Schneider Electric ROI the Highest

66+
5
Consulting
4.9
Hispanic or Latino
4.6

Ranked Schneider Electric ROI the Lowest

Other
3.5
Energy and Manufacturing
3.4
61-65
3.3

Schneider Electric ROI Score by Gender

Male customers rated Schneider Electric's ROI score 0.1 stars higher than Female customers.

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Male

4/5

Female

3.9/5

Schneider Electric ROI Score by Ethnicity

Schneider Electric's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
Hispanic or Latino
4.6
Hispanic or Latino4.6
African American/Black
4.3
African American/Black4.3
Asian or Pacific Islander
3.7
Asian or Pacific Islander3.7
Other
3.5
Other3.5

Schneider Electric ROI Score by Age

Schneider Electric's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
4.2
26-304.2
31-35
3.5
31-353.5
36-40
4.2
36-404.2
41-45
3.8
41-453.8
46-50
3.6
46-503.6
51-55
3.9
51-553.9
61-65
3.3
61-653.3
66+
5
66+5

Schneider Electric ROI Score by Usage

Schneider Electric's ROI score was rated the highest by customers who have used Schneider Electric's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
3.5
2 to 5 Years
4.2
5 to 10 Years
3.9
Over 10 Years
4.1

Schneider Electric ROI Score by Industry

Schneider Electric's ROI score was rated the highest by Consulting industry customers, and the lowest by Energy and Manufacturing industry customers.

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Tech
4.2
Accounting
3.4
Architecture and Planning
4.5
Business and Consumer Services
4.2
Business Supplies and Equipment
4.5
Chemicals
3.5
Construction
3.8
Consulting
4.9
Manufacturing and Machinery
4.5
Marketing, Advertising and Research
3.9
Energy and Manufacturing
3.4

Schneider Electric Pricing vs. Competitors

Compared to its competitors, Schneider Electric's ROI score is rated right above Eaton, and is preceded by Alstom.

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Schneider Electric's Logo
VS
Omron Electronics' Logo
Siemens' Logo
Alstom's Logo
Eaton's Logo
ABB Ltd's Logo
Rockwell Automation's Logo
Danfoss' Logo
United Technologies' Logo
GE Digital's Logo
Festo's Logo

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Schneider Electric's ROI score is rated right above Honda, and is preceded by Stanley Black & Decker.

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Schneider Electric's Logo
VS
Mercedes-Benz USA's Logo
Toyota's Logo
Tesla's Logo
Stanley Black & Decker's Logo
Honda's Logo
Audi's Logo
3M's Logo
Ford Motor Company's Logo

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Schneider Electric Customer Satisfaction (CSAT)

Schneider Electric Customer Satisfaction (CSAT) Score

80 / 100

Schneider Electric has an overall Customer Satisfaction score of 80 rated by its users and customers.

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Very Satisfied51%
Satisfied29%
Neither Satisfied nor Dissatisfied10%
Dissatisfied3%
Very Dissatisfied7%
Very Satisfied
51%
Satisfied
29%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
7%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Schneider Electric Customer Satisfaction

Schneider Electric's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Accounting industry.

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Ranked Schneider Electric Customer Satisfaction the Highest

18-25
100%
Energy and Manufacturing
100%
Hispanic or Latino
100%

Ranked Schneider Electric Customer Satisfaction the Lowest

Other
62%
36-40
57%
Accounting
33%

Schneider Electric Customer Satisfaction Score by Gender

Male customers rated Schneider Electric's Customer Satisfaction score 6 points higher than Female customers.

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86 / 100
Male
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
2%
Very Dissatisfied
9%
80 / 100
Female
Very Satisfied
30%
Satisfied
50%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
0%

Schneider Electric Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Schneider Electric's Customer Satisfaction (CSAT) score was rated 82% according to Caucasian users and customers.

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82 / 100
Very Satisfied64%
Satisfied18%
Neither Satisfied nor Dissatisfied9%
Dissatisfied9%
Very Dissatisfied0%
Very Satisfied
64%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
0%

CSAT according to Hispanic or Latino

Schneider Electric's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100
Very Satisfied40%
Satisfied60%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

Schneider Electric's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.

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80 / 100
Very Satisfied80%
Satisfied0%
Neither Satisfied nor Dissatisfied20%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Schneider Electric's Customer Satisfaction (CSAT) score was rated 85% according to Asian or Pacific Islander users and customers.

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85 / 100
Very Satisfied31%
Satisfied54%
Neither Satisfied nor Dissatisfied8%
Dissatisfied7%
Very Dissatisfied0%
Very Satisfied
31%
Satisfied
54%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
7%
Very Dissatisfied
0%

CSAT according to Other

Schneider Electric's Customer Satisfaction (CSAT) score was rated 62% according to Other users and customers.

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62 / 100
Very Satisfied46%
Satisfied16%
Neither Satisfied nor Dissatisfied15%
Dissatisfied0%
Very Dissatisfied23%
Very Satisfied
46%
Satisfied
16%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
23%

Schneider Electric Customer Satisfaction Score by Age

Schneider Electric's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
26-30 CSAT Score
82%
Very Satisfied
27%
Satisfied
55%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
9%
26-3082%
31-35 CSAT Score
78%
Very Satisfied
33%
Satisfied
45%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
0%
31-3578%
36-40 CSAT Score
57%
Very Satisfied
57%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
15%
36-4057%
41-45 CSAT Score
60%
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
41-4560%
51-55 CSAT Score
100%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
51-55100%
61-65 CSAT Score
67%
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
61-6567%
66+ CSAT Score
100%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
66+100%

Schneider Electric Customer Satisfaction Score by Usage

Schneider Electric's Customer Satisfaction score was rated the highest by customers who have used Schneider Electric's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
80
1 to 2 Years
67
2 to 5 Years
63
5 to 10 Years
92
Over 10 Years
90

Schneider Electric Customer Satisfaction Score by Industry

Schneider Electric's Customer Satisfaction score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Accounting industry customers.

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Tech
84
Accounting
33
Manufacturing and Machinery
100
Marketing, Advertising and Research
67
Energy and Manufacturing
100

Schneider Electric Customer Satisfaction vs. Competitors

Compared to its competitors, Schneider Electric's Customer Satisfaction score is rated right above GE Digital, and is preceded by Danfoss.

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Schneider Electric's Logo
VS
Omron Electronics' Logo
United Technologies' Logo
Siemens' Logo
Alstom's Logo
Danfoss' Logo
GE Digital's Logo
Eaton's Logo
ABB Ltd's Logo
Rockwell Automation's Logo
Festo's Logo

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Schneider Electric's Customer Satisfaction score is rated right above 3M, and is preceded by Audi.

COMPANYCustomer Satisfaction (CSAT) Score
Mercedes-Benz USA87%
Toyota87%
Honda86%
Audi81%
Schneider Electric80%
3M80%
Tesla78%
Stanley Black & Decker66%
Ford Motor Company61%

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Schneider Electric's Logo
VS
Mercedes-Benz USA's Logo
Toyota's Logo
Honda's Logo
Audi's Logo
3M's Logo
Tesla's Logo
Stanley Black & Decker's Logo
Ford Motor Company's Logo

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Schneider Electric Customer Service

4.1/5

Schneider Electric has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Schneider Electric's Customer Service

Address

800 Federal Street, North Andover, MA 01810


Website

http://www.schneider-electric.com/


Phone Number

(978) 975-9600

Quick Insights into Schneider Electric Customer Service

Schneider Electric's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers ages 61-65.

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Ranked Schneider Electric Customer Service the Highest

66+
5
Consulting
4.7
Hispanic or Latino
4.7

Ranked Schneider Electric Customer Service the Lowest

Caucasian
3.7
Chemicals
3.3
61-65
3.1

Schneider Electric Customer Service Score by Gender

Male customers rated Schneider Electric's Customer Service score 0.4 stars higher than Female customers.

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Male

4.2/5

Female

3.8/5

Schneider Electric Customer Service Score by Ethnicity

Schneider Electric's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
3.7
Caucasian3.7
Hispanic or Latino
4.7
Hispanic or Latino4.7
African American/Black
4.6
African American/Black4.6
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
3.9
Other3.9

Schneider Electric Customer Service Score by Age

Schneider Electric's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25
4.1
18-254.1
26-30
4.3
26-304.3
31-35
4
31-354
36-40
4.1
36-404.1
41-45
3.8
41-453.8
46-50
3.2
46-503.2
51-55
4.5
51-554.5
61-65
3.1
61-653.1
66+
5
66+5

Schneider Electric Customer Service Score by Usage

Schneider Electric's Customer Service score was rated the highest by customers who have used Schneider Electric's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.4
1 to 2 Years
3.9
2 to 5 Years
4.1
5 to 10 Years
4.1
Over 10 Years
3.9

Schneider Electric Customer Service Score by Industry

Schneider Electric's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Chemicals industry customers.

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Tech
4.2
Accounting
4.1
Architecture and Planning
4.6
Business and Consumer Services
4.3
Business Supplies and Equipment
4
Chemicals
3.3
Construction
3.8
Consulting
4.7
Manufacturing and Machinery
4.6
Marketing, Advertising and Research
3.6
Energy and Manufacturing
3.7

Schneider Electric Customer Service vs. Competitors

Compared to its competitors, Schneider Electric's Customer Service score is rated right above Alstom, and is preceded by Siemens.

COMPANYCustomer Service Score
Omron Electronics4.7/5
Siemens4.2/5
Schneider Electric4.1/5
Alstom4/5
Eaton3.9/5
ABB Ltd3.8/5
United Technologies3.8/5
Rockwell Automation3.8/5
Danfoss3.7/5
Festo3.6/5
GE Digital3.4/5

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Schneider Electric's Logo
VS
Omron Electronics' Logo
Siemens' Logo
Alstom's Logo
Eaton's Logo
ABB Ltd's Logo
United Technologies' Logo
Rockwell Automation's Logo
Danfoss' Logo
Festo's Logo
GE Digital's Logo

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Schneider Electric's Customer Service score is rated right above Tesla, and is preceded by Toyota.

COMPANYCustomer Service Score
Mercedes-Benz USA4.3/5
Stanley Black & Decker4.2/5
Toyota4.1/5
Schneider Electric4.1/5
Tesla4/5
Honda4/5
Audi4/5
3M3.9/5
Ford Motor Company3.7/5

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Schneider Electric's Logo
VS
Mercedes-Benz USA's Logo
Stanley Black & Decker's Logo
Toyota's Logo
Tesla's Logo
Honda's Logo
Audi's Logo
3M's Logo
Ford Motor Company's Logo

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Schneider Electric as an Employer

4.5/5

Schneider Electric has a 4.5/5 stars for its overall company culture rated by their employees

  Schneider Electric CEO
top
5%
CEO of Schneider Electric

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Schneider Electric scored a 34 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Schneider Electric would recommend the brand to a friend. ENPS measures how likely Schneider Electric employees would recommend working at Schneider Electric to a friend.

Net Promoter Score

34
NPS Score
56%Promoters
22%Passive
22%Detractors

Employee Net Promoter Score

39
eNPS Score
59%Promoters
21%Passive
20%Detractors

Global Ranking Snapshot

Schneider Electric is ranked #364 in the Global Top 100 Brands. It ranks just behind Concentrix and just ahead of GUESS.

RANKCOMPANYCEOINDUSTRY
362
Armani  Armani CEO
Giorgio Armani
Fashion and Beauty
363
Concentrix  Concentrix CEO
Chris Caldwell
Business and Consumer Services
364
Schneider Electric  Schneider Electric CEO
Jean-Pascal Tricoire
Energy and Manufacturing
365
GUESS  GUESS CEO
Victor Herrero
Fashion and Beauty
366
Blizzard Entertainment  Blizzard Entertainment CEO
J. Allen Brack
Media and Entertainment
367
Unity Technologies  Unity Technologies CEO
John Riccitiello
Tech
368
Xero Inc  Xero Inc CEO
Steve Vamos
Tech

Energy and Manufacturing Ranking Snapshot

Schneider Electric is ranked #27 in the Energy and Manufacturing Industry. It ranks just behind Ingersoll Rand and just ahead of Barrick Gold Corporation.

RANKCOMPANYLocation
25
Snap-on Tools
Kenosha, WI
26
Ingersoll Rand
Swords Creek, VA
27
Schneider Electric
North Andover, MA
28
Barrick Gold Corporation
Toronto, KS
29
Micron Technology
Boise, ID
30
Emerson Electric
Saint Louis, MO
31
ABB Ltd
Cary, NC