31
NPS
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Ranked
#27
Energy and Manufacturing Brands
Brand Page
Schneider Electric
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Schneider Electric is ranked #27 in Energy and Manufacturing Brands
Schneider Electric is ranked #27 in Energy and Manufacturing Brands
About Schneider Electric's Brand
Schneider Electric is your energy technology partner. We lead the convergence of electrification, automation, and digital intelligence to make the New Energy Landscape possible. Through platforms like EcoStruxure, we enable buildings, data centers, factories, infrastructure, and grids to operate as open, software-defined systems with intelligence built in at every level. We go beyond connectivity - simplifying complexity and unlocking the full value of energy and resources so customers can run smarter, safer, and more efficient operations from the power edge to the production line. As an Impact Company, we pair performance with purpose and an inclusive culture to empower everyone to build a more sustainable, resilient future. Schneider Electric’s brand is ranked #364 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Schneider Electric. When compared to other organizations within the Energy and Manufacturing industry, Schneider Electric is ranked #27. Among its major competitors, Schneider Electric is ranked in 3rd place for NPS while Festo is 1st, and Siemens is 2nd.Their current market cap is $32.77B
Brand at a Glance
78%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Schneider Electric CMO
Schneider Electric Ranking
- #27 in Energy and Manufacturing
- #2 / 4 of its competitors
Schneider Electric NPS
Schneider Electric's Net Promoter Score (NPS) is a 31 with 56% Promoters, 19% Passives, and 25% Detractors. Net Promoter Score tracks whether Schneider Electric's customers would recommend using the product based on a scale of -100 to 100.
Schneider Electric Overall NPS
| 56% | Promoters |
|---|---|
| 19% | Passives |
| 25% | Detractors |
Schneider Electric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 31 | Jan 2025 | 31 |
Feb 2025 30 | Feb 2025 | 30 |
Mar 2025 31 | Mar 2025 | 31 |
Apr 2025 30 | Apr 2025 | 30 |
May 2025 32 | May 2025 | 32 |
Jul 2025 32 | Jul 2025 | 32 |
Aug 2025 32 | Aug 2025 | 32 |
Sep 2025 32 | Sep 2025 | 32 |
Oct 2025 32 | Oct 2025 | 32 |
Nov 2025 32 | Nov 2025 | 32 |
Dec 2025 32 | Dec 2025 | 32 |
Jan 2026 32 | Jan 2026 | 32 |
How Other Brands Compare
Schneider Electric is ranked second for NPS among its competitors. Siemens and ABB Ltd come in first and third, with Rockwell Automation coming in at #4. Among those competitors, it is the third most valued company behind ABB Ltd.
Schneider Electric |  ABB Ltd |  Siemens |  Rockwell Automation | |
| Global Ranking | #364 | #419 | #499 | #520 |
| NPS | 31 | 27 | 37 | 21 |
| Valuation Updated every 24 hours for public companies | $32.77B | $67.56B | - | $30.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Schneider Electric NPS by Gender
Male customers rated Schneider Electric's NPS 15 points higher than Female customers.
Male
27
Schneider Electric's NPS was rated 27 by Male customers on Comparably.
55%
Promoters
17%
Passives
28%
Detractors
Female
12
Schneider Electric's NPS was rated 12 by Female customers on Comparably.
46%
Promoters
20%
Passives
34%
Detractors
Schneider Electric NPS by Ethnicity
Schneider Electric's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 8 | Caucasian | 8 |
Hispanic or Latino 24 | Hispanic or Latino | 24 |
African American/Black 64 | African American/Black | 64 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other 9 | Other | 9 |
Schneider Electric NPS by Age
Schneider Electric's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Schneider Electric NPS by Usage
Schneider Electric's NPS was rated the highest by customers who have used Schneider Electric's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 16 | Less than 1 Year | 16 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 43 | 2 to 5 Years | 43 |
5 to 10 Years 38 | 5 to 10 Years | 38 |
Over 10 Years 6 | Over 10 Years | 6 |
Schneider Electric NPS vs. Competitors
Compared to its competitors, Schneider Electric's NPS is rated right above Danfoss, and is preceded by Siemens.
| COMPANY | NPS Score | |
|---|---|---|
 | Festo | 38 |
| Siemens | 37 |
| Schneider Electric | 31 |
 | Danfoss | 28 |
 | Eaton | 27 |
| ABB Ltd | 27 |
 | Alstom | 24 |
 | United Technologies | 23 |
| Rockwell Automation | 21 |
 | Omron Electronics | 20 |
 | GE Digital | 10 |
Schneider Electric NPS vs Companies in Energy and Manufacturing
In the Energy and Manufacturing industry, Schneider Electric's NPS is rated right above Tesla, and is preceded by Audi.
| COMPANY | NPS Score | |
|---|---|---|
 | Toyota | 43 |
 | Mercedes-Benz USA | 39 |
 | Honda | 37 |
 | Audi | 34 |
| Schneider Electric | 31 |
 | Tesla | 29 |
 | 3M | 22 |
 | Stanley Black & Decker | 22 |
 | Ford Motor Company | 13 |
Schneider Electric Customer Reviews
Out of the 35 Schneider Electric customer reviews 28 were positive and 7 were constructive. Schneider Electric customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Schneider Electric Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Schneider Electric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Schneider Electric Customer Loyalty Score by Gender
Male customers rated Schneider Electric's Customer Loyalty score 6% higher than Female customers.
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Male
82%
Yes
Female
76%
Yes
Schneider Electric Customer Loyalty Score by Ethnicity
Schneider Electric's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
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76
out of 100
Caucasian
78
out of 100
Hispanic or Latino
87
out of 100
African American/Black
83
out of 100
Asian or Pacific Islander
80
out of 100
Other
Schneider Electric Customer Loyalty Score by Age
Schneider Electric's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 75% | 18-25 | 75% |
26-30 72% | 26-30 | 72% |
31-35 88% | 31-35 | 88% |
36-40 78% | 36-40 | 78% |
41-45 76% | 41-45 | 76% |
46-50 85% | 46-50 | 85% |
51-55 86% | 51-55 | 86% |
56-60 78% | 56-60 | 78% |
61-65 78% | 61-65 | 78% |
66+ 87% | 66+ | 87% |
Schneider Electric Customer Loyalty Score by Usage
Schneider Electric's Customer Loyalty score was rated the highest by customers who have used Schneider Electric's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Schneider Electric Customer Loyalty Score by Industry
Schneider Electric's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Arts and Entertainment industry customers.
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Schneider Electric Customer Loyalty vs. Competitors
Compared to its competitors, Schneider Electric's Customer Loyalty score is rated right above Alstom, and is preceded by Siemens.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| United Technologies | 92% |
| Eaton | 86% |
| Rockwell Automation | 86% |
| Festo | 83% |
| ABB Ltd | 83% |
| Danfoss | 81% |
| Siemens | 80% |
| Schneider Electric | 78% |
| Alstom | 77% |
| GE Digital | 71% |
| Omron Electronics | 54% |
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Customer Loyalty for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Schneider Electric's Customer Loyalty score is rated right above Tesla, and is preceded by Ford Motor Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 86% |
| Audi | 84% |
| Mercedes-Benz USA | 84% |
| Toyota | 83% |
| Stanley Black & Decker | 82% |
| 3M | 80% |
| Ford Motor Company | 80% |
| Schneider Electric | 78% |
| Tesla | 77% |
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Schneider Electric Product Quality
4/5
Schneider Electric has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Schneider Electric Product Information
Schneider Electric’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Schneider Electric's product the highest. Reviewers from the Business and Consumer Services industry rated Schneider Electric the lowest at 4.1.
- Website
- http://www.se.com
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Hardware and Devices
Manufacturing
Quick Insights into Schneider Electric Product Quality
Schneider Electric's Product Quality score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Schneider Electric Product Quality the Highest
Ranked Schneider Electric Product Quality the Lowest
Schneider Electric Product Quality Score by Gender
Schneider Electric's Product Quality score was rated 4 by both Female and Male customers on Comparably.
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Male
4/5
Female
4/5
Schneider Electric Product Quality Score by Ethnicity
Schneider Electric's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.6 | Other | 3.6 |
Schneider Electric Product Quality Score by Age
Schneider Electric's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4 | 26-30 | 4 |
31-35 4 | 31-35 | 4 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.9 | 41-45 | 3.9 |
46-50 4.2 | 46-50 | 4.2 |
51-55 3.9 | 51-55 | 3.9 |
56-60 3.4 | 56-60 | 3.4 |
61-65 3.5 | 61-65 | 3.5 |
66+ 4.3 | 66+ | 4.3 |
Schneider Electric Product Quality Score by Usage
Schneider Electric's Product Quality score was rated the highest by customers who have used Schneider Electric's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Schneider Electric Product Quality Score by Industry
Schneider Electric's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Arts and Entertainment industry customers.
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Schneider Electric Product Quality vs. Competitors
Compared to its competitors, Schneider Electric's Product Quality score is rated right above ABB Ltd, and is preceded by Siemens.
| COMPANY | Product Quality Score | |
|---|---|---|
| Eaton | 4.1/5 |
| Siemens | 4/5 |
| Schneider Electric | 4/5 |
| ABB Ltd | 4/5 |
| Rockwell Automation | 4/5 |
| Festo | 3.9/5 |
| Danfoss | 3.9/5 |
| United Technologies | 3.9/5 |
| GE Digital | 3.9/5 |
| Alstom | 3.8/5 |
| Omron Electronics | 3.4/5 |
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Product Quality for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Schneider Electric's Product Quality score is rated right above Tesla, and is preceded by Toyota.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mercedes-Benz USA | 4.2/5 |
| Honda | 4.1/5 |
| Toyota | 4.1/5 |
| Schneider Electric | 4/5 |
| Tesla | 3.9/5 |
| 3M | 3.9/5 |
| Audi | 3.9/5 |
| Stanley Black & Decker | 3.8/5 |
| Ford Motor Company | 3.5/5 |
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Schneider Electric Pricing
Schneider Electric ROI & Value For Money
3.9/5
Schneider Electric has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Schneider Electric Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Utilities industry think that they had the lowest ROI from Schneider Electric.
Quick Insights into Schneider Electric ROI
Schneider Electric's ROI score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Wholesale industry.
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Ranked Schneider Electric ROI the Highest
Ranked Schneider Electric ROI the Lowest
Schneider Electric ROI Score by Gender
Female customers rated Schneider Electric's ROI score 0.1 stars higher than Male customers.
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Male
3.8/5
Female
3.9/5
Schneider Electric ROI Score by Ethnicity
Schneider Electric's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.5 | Other | 3.5 |
Schneider Electric ROI Score by Age
Schneider Electric's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.8 | 41-45 | 3.8 |
46-50 4.1 | 46-50 | 4.1 |
51-55 3.7 | 51-55 | 3.7 |
56-60 3.3 | 56-60 | 3.3 |
61-65 3.4 | 61-65 | 3.4 |
66+ 4.3 | 66+ | 4.3 |
Schneider Electric ROI Score by Usage
Schneider Electric's ROI score was rated the highest by customers who have used Schneider Electric's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Schneider Electric ROI Score by Industry
Schneider Electric's ROI score was rated the highest by Consulting industry customers, and the lowest by Wholesale industry customers.
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Schneider Electric Pricing vs. Competitors
Compared to its competitors, Schneider Electric's ROI score is rated right above Eaton, and is preceded by Siemens.
| COMPANY | Pricing Score | |
|---|---|---|
| Siemens | 4/5 |
| Schneider Electric | 3.9/5 |
| Eaton | 3.9/5 |
| Omron Electronics | 3.9/5 |
| Danfoss | 3.9/5 |
| Festo | 3.8/5 |
| ABB Ltd | 3.8/5 |
| Alstom | 3.8/5 |
| Rockwell Automation | 3.8/5 |
| United Technologies | 3.7/5 |
| GE Digital | 3.5/5 |
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ROI for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Schneider Electric's ROI score is rated right above Honda, and is preceded by Mercedes-Benz USA.
| COMPANY | Pricing Score | |
|---|---|---|
| Toyota | 4/5 |
| Mercedes-Benz USA | 4/5 |
| Schneider Electric | 3.9/5 |
| Honda | 3.9/5 |
| Tesla | 3.9/5 |
| 3M | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.7/5 |
| Ford Motor Company | 3.4/5 |
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Schneider Electric Customer Satisfaction (CSAT)
Schneider Electric Customer Satisfaction (CSAT) Score
77 / 100
Schneider Electric has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
45%
Satisfied
32%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Schneider Electric Customer Satisfaction
Schneider Electric's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Schneider Electric Customer Satisfaction the Highest
Ranked Schneider Electric Customer Satisfaction the Lowest
Schneider Electric Customer Satisfaction Score by Gender
Male customers rated Schneider Electric's Customer Satisfaction score 5 points higher than Female customers.
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79 / 100
MaleVery Satisfied | 48% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 9% | |
Very Dissatisfied | 7% |
74 / 100
FemaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 9% | |
Very Dissatisfied | 0% |
Schneider Electric Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Schneider Electric's Customer Satisfaction (CSAT) score was rated 77% according to Caucasian users and customers.
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77 / 100
Very Satisfied
49%
Satisfied
28%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
17%
Very Dissatisfied
3%
CSAT according to Hispanic or Latino
Schneider Electric's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Schneider Electric's Customer Satisfaction (CSAT) score was rated 93% according to African American/Black users and customers.
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93 / 100
Very Satisfied
64%
Satisfied
29%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Schneider Electric's Customer Satisfaction (CSAT) score was rated 85% according to Asian or Pacific Islander users and customers.
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85 / 100
Very Satisfied
45%
Satisfied
40%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
0%
CSAT according to Other
Schneider Electric's Customer Satisfaction (CSAT) score was rated 59% according to Other users and customers.
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59 / 100
Very Satisfied
36%
Satisfied
23%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
6%
Very Dissatisfied
19%
Schneider Electric Customer Satisfaction Score by Age
Schneider Electric's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 82% | |||||||||||||||
| 26-30 | 86% | |||||||||||||||
| 31-35 | 80% | |||||||||||||||
| 36-40 | 59% | |||||||||||||||
| 41-45 | 62% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 73% | |||||||||||||||
| 56-60 | 71% | |||||||||||||||
| 61-65 | 60% | |||||||||||||||
| 66+ | 86% |
Schneider Electric Customer Satisfaction Score by Usage
Schneider Electric's Customer Satisfaction score was rated the highest by customers who have used Schneider Electric's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Schneider Electric Customer Satisfaction Score by Industry
Schneider Electric's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Arts and Entertainment industry customers.
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{
"title": "Schneider Electric Customer Satisfaction Score by Industry",
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"groupId": 531,
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"groupId": 535,
"score": 75,
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}Schneider Electric Customer Satisfaction vs. Competitors
Compared to its competitors, Schneider Electric's Customer Satisfaction score is rated right above Eaton, and is preceded by Siemens.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Omron Electronics | 100% |
| United Technologies | 88% |
| Danfoss | 82% |
| Siemens | 78% |
| Schneider Electric | 77% |
| Eaton | 76% |
| GE Digital | 75% |
| ABB Ltd | 74% |
| Alstom | 72% |
| Festo | 68% |
| Rockwell Automation | 67% |
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Customer Satisfaction for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Schneider Electric's Customer Satisfaction score is rated right above 3M, and is preceded by Mercedes-Benz USA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Toyota | 82% |
| Honda | 81% |
| Mercedes-Benz USA | 80% |
| Schneider Electric | 77% |
| 3M | 75% |
| Tesla | 74% |
| Audi | 74% |
| Stanley Black & Decker | 70% |
| Ford Motor Company | 61% |
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Schneider Electric Customer Service
4/5
Schneider Electric has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Schneider Electric's Customer Service
Address
1 Boston Place, Boston, MA 02108
Website
http://www.se.com
Phone Number
(978) 975-9600
Schneider Electric's Social Links
Quick Insights into Schneider Electric Customer Service
Schneider Electric's Customer Service score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Wholesale industry.
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Ranked Schneider Electric Customer Service the Highest
Ranked Schneider Electric Customer Service the Lowest
Schneider Electric Customer Service Score by Gender
Male customers rated Schneider Electric's Customer Service score 0.1 stars higher than Female customers.
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Male
3.9/5
Female
3.8/5
Schneider Electric Customer Service Score by Ethnicity
Schneider Electric's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.6 | Other | 3.6 |
Schneider Electric Customer Service Score by Age
Schneider Electric's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4 | 26-30 | 4 |
31-35 4 | 31-35 | 4 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3.7 | 51-55 | 3.7 |
56-60 3.2 | 56-60 | 3.2 |
61-65 3.1 | 61-65 | 3.1 |
66+ 4.3 | 66+ | 4.3 |
Schneider Electric Customer Service Score by Usage
Schneider Electric's Customer Service score was rated the highest by customers who have used Schneider Electric's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Schneider Electric Customer Service Score by Industry
Schneider Electric's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Wholesale industry customers.
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Schneider Electric Customer Service vs. Competitors
Compared to its competitors, Schneider Electric's Customer Service score is rated right above United Technologies, and is preceded by Siemens.
| COMPANY | Customer Service Score | |
|---|---|---|
| Omron Electronics | 4.1/5 |
| Festo | 4/5 |
| Siemens | 4/5 |
| Schneider Electric | 4/5 |
| United Technologies | 4/5 |
| Eaton | 3.9/5 |
| ABB Ltd | 3.9/5 |
| Alstom | 3.9/5 |
| Danfoss | 3.8/5 |
| Rockwell Automation | 3.7/5 |
| GE Digital | 3.6/5 |
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Customer Service for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Schneider Electric's Customer Service score is rated right above Toyota, and is preceded by Mercedes-Benz USA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mercedes-Benz USA | 4.1/5 |
| Schneider Electric | 4/5 |
| Toyota | 4/5 |
| Honda | 4/5 |
| Tesla | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.8/5 |
| 3M | 3.8/5 |
| Ford Motor Company | 3.4/5 |
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Schneider Electric as an Employer
4.5/5
Schneider Electric has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Schneider Electric scored a 31 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Schneider Electric would recommend the brand to a friend. ENPS measures how likely Schneider Electric employees would recommend working at Schneider Electric to a friend.
Net Promoter Score
31
NPS Score
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 59% | Promoters |
|---|---|
| 19% | Passive |
| 22% | Detractors |
Global Ranking Snapshot
Schneider Electric is ranked #364 in the Global Top 100 Brands. It ranks just behind Concentrix and just ahead of GUESS.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
362 |  | Armani |  | Giorgio Armani | Fashion and Beauty |
363 |  | Concentrix |  | Chris Caldwell | Business and Consumer Services |
364 | | Schneider Electric | | Olivier Blum | Energy and Manufacturing |
365 |  | GUESS |  | Victor Herrero | Fashion and Beauty |
366 |  | Blizzard Entertainment |  | Mike Ybarra | Media and Entertainment |
367 |  | Unity Technologies |  | John Riccitiello | Tech |
368 |  | Xero Inc |  | Sukhinder Singh Cassidy | Tech |
Energy and Manufacturing Ranking Snapshot
Schneider Electric is ranked #27 in the Energy and Manufacturing Industry. It ranks just behind Ingersoll Rand and just ahead of Barrick Gold Corporation.
| RANK | COMPANY | Location | |
|---|---|---|---|
25 |  | Snap-on Tools | Kenosha, WI |
26 |  | Ingersoll Rand | Swords Creek, VA |
27 | | Schneider Electric | Boston, MA |
28 |  | Barrick Gold Corporation | Toronto, KS |
29 |  | Micron Technology | Boise, ID |
30 |  | Emerson | Clayton, ID |
31 | | ABB Ltd | Cary, NC |
