28
NPS
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Danfoss
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About Danfoss' Brand
The Danfoss Group is a global producer of products and services used in areas such as cooling food, air conditioning, heating buildings. Among its major competitors, Danfoss is ranked in 4th place for NPS while IDEC is 1st, and Bosch Rexroth is 2nd.
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Danfoss Ranking
- #2 / 4 of its competitors
Danfoss NPS
Danfoss's Net Promoter Score (NPS) is a 28 with 53% Promoters, 22% Passives, and 25% Detractors. Net Promoter Score tracks whether Danfoss's customers would recommend using the product based on a scale of -100 to 100.
Danfoss Overall NPS
| 53% | Promoters |
|---|---|
| 22% | Passives |
| 25% | Detractors |
Danfoss NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 31 | Apr 2024 | 31 |
May 2024 31 | May 2024 | 31 |
Jun 2024 31 | Jun 2024 | 31 |
Aug 2024 31 | Aug 2024 | 31 |
Sep 2024 31 | Sep 2024 | 31 |
Oct 2024 29 | Oct 2024 | 29 |
Nov 2024 28 | Nov 2024 | 28 |
Dec 2024 30 | Dec 2024 | 30 |
Jan 2025 30 | Jan 2025 | 30 |
Feb 2025 31 | Feb 2025 | 31 |
Mar 2025 27 | Mar 2025 | 27 |
Nov 2025 28 | Nov 2025 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Danfoss NPS by Gender
Female customers rated Danfoss's NPS 7 points higher than Male customers.
Male
49
Danfoss's NPS was rated 49 by Male customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Female
56
Danfoss's NPS was rated 56 by Female customers on Comparably.
78%
Promoters
0%
Passives
22%
Detractors
Danfoss NPS by Ethnicity
Danfoss's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 89 | Caucasian | 89 |
African American/Black 40 | African American/Black | 40 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other 50 | Other | 50 |
Danfoss NPS by Age
Danfoss's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Danfoss NPS by Usage
Danfoss's NPS was rated the highest by customers who have used Danfoss's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 49 | 1 to 2 Years | 49 |
2 to 5 Years 62 | 2 to 5 Years | 62 |
5 to 10 Years 43 | 5 to 10 Years | 43 |
Over 10 Years 34 | Over 10 Years | 34 |
Danfoss NPS vs. Competitors
Compared to its competitors, Danfoss's NPS is rated right above ABB Ltd, and is preceded by Siemens.
| COMPANY | NPS Score | |
|---|---|---|
 | IDEC | 50 |
 | Bosch Rexroth | 43 |
 | Siemens | 37 |
| Danfoss | 28 |
 | ABB Ltd | 27 |
 | Legrand | 25 |
 | Grundfos BioBooster | 0 |
 | Federal Signal Corporation | -100 |
Danfoss Customer Reviews
Out of the 5 Danfoss customer reviews 5 were positive and 0 were constructive. Danfoss customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Danfoss Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Danfoss users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Danfoss Customer Loyalty Score by Gender
Female customers rated Danfoss's Customer Loyalty score 1% higher than Male customers.
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Male
89%
Yes
Female
90%
Yes
Danfoss Customer Loyalty Score by Ethnicity
Danfoss's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Danfoss.
90
out of 100
Caucasian
100
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
91
out of 100
Other
Danfoss Customer Loyalty Score by Age
Danfoss's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 78% | 26-30 | 78% |
31-35 100% | 31-35 | 100% |
36-40 85% | 36-40 | 85% |
41-45 85% | 41-45 | 85% |
46-50 82% | 46-50 | 82% |
Danfoss Customer Loyalty Score by Usage
Danfoss's Customer Loyalty score was rated the highest by customers who have used Danfoss's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Danfoss Customer Loyalty Score by Industry
Danfoss's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Aerospace and Aviation industry customers.
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Danfoss Customer Loyalty vs. Competitors
Compared to its competitors, Danfoss's Customer Loyalty score is rated right above Siemens, and is preceded by ABB Ltd.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Federal Signal Corporation | 100% |
| ABB Ltd | 83% |
| Danfoss | 81% |
| Siemens | 80% |
| Legrand | 80% |
| Bosch Rexroth | 79% |
| IDEC | N/A |
| Grundfos BioBooster | N/A |
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Danfoss Product Quality
3.9/5
Danfoss has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Danfoss Product Information
Danfoss’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Danfoss's product the highest. Reviewers from the Mechanical, Civil or Industrial Engineering industry rated Danfoss the lowest at 2.7.
- Website
- http://www.danfoss.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Energy
Hardware and Devices
SaaS
Quick Insights into Danfoss Product Quality
Danfoss's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by Asian or Pacific Islander customers.
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Ranked Danfoss Product Quality the Highest
Ranked Danfoss Product Quality the Lowest
Danfoss Product Quality Score by Gender
Female customers rated Danfoss's Product Quality score 0.4 stars higher than Male customers.
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Male
3.8/5
Female
4.2/5
Danfoss Product Quality Score by Ethnicity
Danfoss's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 3.7 | Other | 3.7 |
Danfoss Product Quality Score by Age
Danfoss's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.4 | 31-35 | 4.4 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.4 | 46-50 | 3.4 |
Danfoss Product Quality Score by Usage
Danfoss's Product Quality score was rated the highest by customers who have used Danfoss's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Danfoss Product Quality Score by Industry
Danfoss's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.
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Danfoss Product Quality vs. Competitors
Compared to its competitors, Danfoss's Product Quality score is rated right above Grundfos BioBooster, and is preceded by Legrand.
| COMPANY | Product Quality Score | |
|---|---|---|
| IDEC | 5/5 |
| Federal Signal Corporation | 5/5 |
| Bosch Rexroth | 4/5 |
| Siemens | 4/5 |
| ABB Ltd | 4/5 |
| Legrand | 3.9/5 |
| Danfoss | 3.9/5 |
| Grundfos BioBooster | N/A |
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Danfoss Pricing
Danfoss ROI & Value For Money
3.9/5
Danfoss has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Danfoss Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Mechanical, Civil or Industrial Engineering industry think that they had the lowest ROI from Danfoss.
Quick Insights into Danfoss ROI
Danfoss's ROI score was rated highest by customers ages 36-40, and rated lowest by Asian or Pacific Islander customers.
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Ranked Danfoss ROI the Highest
Ranked Danfoss ROI the Lowest
Danfoss ROI Score by Gender
Female customers rated Danfoss's ROI score 0.4 stars higher than Male customers.
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Male
3.8/5
Female
4.2/5
Danfoss ROI Score by Ethnicity
Danfoss's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 3.9 | Other | 3.9 |
Danfoss ROI Score by Age
Danfoss's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4.5 | 36-40 | 4.5 |
41-45 3.3 | 41-45 | 3.3 |
46-50 3.7 | 46-50 | 3.7 |
Danfoss ROI Score by Usage
Danfoss's ROI score was rated the highest by customers who have used Danfoss's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Danfoss ROI Score by Industry
Danfoss's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.
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Danfoss Pricing vs. Competitors
Compared to its competitors, Danfoss's ROI score is rated right above ABB Ltd, and is preceded by Bosch Rexroth.
| COMPANY | Pricing Score | |
|---|---|---|
| Federal Signal Corporation | 5/5 |
| Siemens | 4/5 |
| Bosch Rexroth | 3.9/5 |
| Danfoss | 3.9/5 |
| ABB Ltd | 3.8/5 |
| Legrand | 3.7/5 |
| IDEC | N/A |
| Grundfos BioBooster | N/A |
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Danfoss Customer Satisfaction (CSAT)
Danfoss Customer Satisfaction (CSAT) Score
82 / 100
Danfoss has an overall Customer Satisfaction score of 82 rated by its users and customers.
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Very Satisfied
41%
Satisfied
41%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Danfoss Customer Satisfaction
Danfoss's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Asian or Pacific Islander customers.
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Ranked Danfoss Customer Satisfaction the Highest
Ranked Danfoss Customer Satisfaction the Lowest
Danfoss Customer Satisfaction Score by Gender
Male customers rated Danfoss's Customer Satisfaction score 23 points higher than Female customers.
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90 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 10% |
67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 11% | |
Very Dissatisfied | 0% |
Danfoss Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Danfoss' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Danfoss' Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Danfoss' Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Danfoss' Customer Satisfaction (CSAT) score was rated 78% according to Other users and customers.
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78 / 100
Very Satisfied
22%
Satisfied
56%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
0%
Danfoss Customer Satisfaction Score by Age
Danfoss's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 75% | |||||||||||||||
| 31-35 | 88% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 60% | |||||||||||||||
| 46-50 | 60% |
Danfoss Customer Satisfaction Score by Usage
Danfoss's Customer Satisfaction score was rated the highest by customers who have used Danfoss's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Danfoss Customer Satisfaction Score by Industry
Danfoss's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Tech industry customers.
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{
"title": "Danfoss Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"scoreClassName": "",
"scoreLabel": 67
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"groupId": 496,
"score": 67,
"stars": 0,
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}Danfoss Customer Satisfaction vs. Competitors
Compared to its competitors, Danfoss's Customer Satisfaction score is rated right above Siemens, and is preceded by Bosch Rexroth.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IDEC | 100% |
| Bosch Rexroth | 82% |
| Danfoss | 82% |
| Siemens | 78% |
| ABB Ltd | 74% |
| Legrand | 69% |
| Grundfos BioBooster | 0% |
| Federal Signal Corporation | 0% |
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Danfoss Customer Service
3.8/5
Danfoss has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Danfoss's Customer Service
Website
http://www.danfoss.com
Quick Insights into Danfoss Customer Service
Danfoss's Customer Service score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by Asian or Pacific Islander customers.
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Ranked Danfoss Customer Service the Highest
Ranked Danfoss Customer Service the Lowest
Danfoss Customer Service Score by Gender
Danfoss's Customer Service score was rated 3.8 by both Female and Male customers on Comparably.
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Male
3.8/5
Female
3.8/5
Danfoss Customer Service Score by Ethnicity
Danfoss's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 3.6 | Other | 3.6 |
Danfoss Customer Service Score by Age
Danfoss's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.9 | 31-35 | 3.9 |
36-40 4.6 | 36-40 | 4.6 |
41-45 3 | 41-45 | 3 |
46-50 3.8 | 46-50 | 3.8 |
Danfoss Customer Service Score by Usage
Danfoss's Customer Service score was rated the highest by customers who have used Danfoss's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Danfoss Customer Service Score by Industry
Danfoss's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.
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Danfoss Customer Service vs. Competitors
Compared to its competitors, Danfoss's Customer Service score is rated right above IDEC, and is preceded by Bosch Rexroth.
| COMPANY | Customer Service Score | |
|---|---|---|
| Federal Signal Corporation | 5/5 |
| Siemens | 4/5 |
| Legrand | 4/5 |
| ABB Ltd | 3.9/5 |
| Bosch Rexroth | 3.9/5 |
| Danfoss | 3.8/5 |
| IDEC | N/A |
| Grundfos BioBooster | N/A |
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Danfoss as an Employer
4.5/5
Danfoss has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Danfoss scored a 28 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Danfoss would recommend the brand to a friend. ENPS measures how likely Danfoss employees would recommend working at Danfoss to a friend.
Net Promoter Score
28
NPS Score
| 53% | Promoters |
|---|---|
| 22% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 58% | Promoters |
|---|---|
| 19% | Passive |
| 23% | Detractors |
