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Siemens is

Ranked

#39

Energy and Manufacturing Brands

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Siemens is ranked #39 in Energy and Manufacturing Brands

About Siemens' Brand

Siemens’s brand is ranked #499 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Siemens. When compared to other organizations within the Energy and Manufacturing industry, Siemens is ranked #39. Among its major competitors, Siemens is ranked in 1st place for NPS while Mitsubishi Corporation is 2nd, and Philips is 3rd.

Brand at a Glance

80%

Customer Loyalty

4/5

Product Quality

4/5

Pricing

4/5

Customer Service

Siemens CMO

Tom Haas

Tom Haas serves as the Chief Marketing Officer of Siemens. Tom started at Siemens in June of 1992. Tom currently resides in the Greater New York City Area.

Siemens Ranking

Siemens NPS

Siemens's Net Promoter Score (NPS) is a 37 with 59% Promoters, 19% Passives, and 22% Detractors. Net Promoter Score tracks whether Siemens's customers would recommend using the product based on a scale of -100 to 100.

Siemens Overall NPS

NPS

59%	Promoters
19%	Passives
22%	Detractors

Siemens NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2025 35	Mar 2025	35
Apr 2025 35	Apr 2025	35
May 2025 35	May 2025	35
Jul 2025 37	Jul 2025	37
Aug 2025 37	Aug 2025	37
Sep 2025 37	Sep 2025	37
Nov 2025 37	Nov 2025	37
Dec 2025 37	Dec 2025	37
Jan 2026 37	Jan 2026	37
Feb 2026 37	Feb 2026	37
Mar 2026 37	Mar 2026	37
Apr 2026 37	Apr 2026	37

How Other Brands Compare

Siemens is ranked first for NPS among its competitors. Philips and Nokia come in second and third, with General Electric coming in at #4.

	Siemens	Philips	General Electric	Nokia
Global Ranking	#499	#98	#336	#357
NPS	37	17	4	17
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	-	Neutral
Valuation Updated every 24 hours for public companies	-	-	$115.68B	$22.70B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Siemens NPS by Gender

Female customers rated Siemens's NPS 15 points higher than Male customers.

Male

Siemens's NPS was rated 41 by Male customers on Comparably.

60%

Promoters

21%

Passives

19%

Detractors

Female

Siemens's NPS was rated 56 by Female customers on Comparably.

73%

Promoters

10%

Passives

17%

Detractors

Siemens NPS by Ethnicity

Siemens's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 41	Caucasian	41
Hispanic or Latino 28	Hispanic or Latino	28
African American/Black 93	African American/Black	93
Asian or Pacific Islander 18	Asian or Pacific Islander	18
Native American 25	Native American	25
Other 46	Other	46

Siemens NPS by Age

Siemens's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

21%

12%

26-30

61%

22%

17%

31-35

69%

21%

10%

36-40

73%

14%

13%

41-45

50%

21%

29%

46-50

74%

13%

51-55

50%

14%

36%

56-60

67%

33%

66+

50%

Siemens NPS by Usage

Siemens's NPS was rated the highest by customers who have used Siemens's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 28	Less than 1 Year	28
1 to 2 Years 52	1 to 2 Years	52
2 to 5 Years 58	2 to 5 Years	58
5 to 10 Years 49	5 to 10 Years	49
Over 10 Years 44	Over 10 Years	44

Siemens NPS vs. Competitors

Compared to its competitors, Siemens's NPS is rated right above Mitsubishi Corporation.

COMPANY		NPS Score
	Siemens	37
	Mitsubishi Corporation	21
	Philips	17
	Nokia	17
	GE Digital	10
	General Electric	4
	MItsubishi Electric	-17
	Johnson Controls	-19

Siemens NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Siemens's NPS is rated right above Honda, and is preceded by Mercedes-Benz USA.

COMPANY		NPS Score
	Toyota	43
	Mercedes-Benz USA	39
	Siemens	37
	Honda	37
	Audi	34
	Tesla	29
	3M	22
	Stanley Black & Decker	22
	Ford Motor Company	13

Siemens Customer Reviews

Out of the 34 Siemens customer reviews 30 were positive and 4 were constructive. Siemens customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Siemens Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Siemens users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80%

20%

Siemens Customer Loyalty Score by Gender

Female customers rated Siemens's Customer Loyalty score 8% higher than Male customers.

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Male

81%

Yes

Female

89%

Yes

Siemens Customer Loyalty Score by Ethnicity

Siemens's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Siemens Customer Loyalty Score by Age

Siemens's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Siemens.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 84%	18-25	84%
26-30 90%	26-30	90%
31-35 81%	31-35	81%
36-40 88%	36-40	88%
41-45 81%	41-45	81%
46-50 94%	46-50	94%
51-55 94%	51-55	94%
56-60 85%	56-60	85%
66+ 55%	66+	55%

Siemens Customer Loyalty Score by Usage

Siemens's Customer Loyalty score was rated the highest by customers who have used Siemens's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	69%
1 to 2 Years	83%
2 to 5 Years	86%
5 to 10 Years	94%
Over 10 Years	88%

Siemens Customer Loyalty Score by Industry

Siemens's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.

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Tech	90%
Accounting	59%
Aerospace and Aviation	86%
Architecture and Planning	100%
Automotive and Transportation	70%
Biotech and Pharmaceuticals	100%
Business and Consumer Services	100%
Computer Hardware	100%
Education	78%
Facilities Services	64%
Healthcare, Hospitals and Medicine	72%
Manufacturing and Machinery	85%
Mechanical, Civil or Industrial Engineering	78%
Energy and Manufacturing	91%

Siemens Customer Loyalty vs. Competitors

Compared to its competitors, Siemens's Customer Loyalty score is rated right above Nokia.

COMPANY		Customer Loyalty Score
	Siemens	80%
	Nokia	77%
	Philips	76%
	General Electric	76%
	Mitsubishi Corporation	75%
	MItsubishi Electric	72%
	GE Digital	71%
	Johnson Controls	71%

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Siemens's Customer Loyalty score is rated right above 3M, and is preceded by Stanley Black & Decker.

COMPANY		Customer Loyalty Score
	Honda	86%
	Audi	84%
	Mercedes-Benz USA	83%
	Toyota	83%
	Stanley Black & Decker	81%
	Siemens	80%
	3M	80%
	Ford Motor Company	79%
	Tesla	77%

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Siemens Product Quality

4/5

Siemens has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Siemens Product Information

Siemens’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Siemens's product the highest. Reviewers from the Education industry rated Siemens the lowest at 4.1.

Website: http://www.siemens.com

Company Size: 10,000+ Employees

Industry

Consumer Electronics

Quick Insights into Siemens Product Quality

Siemens's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers ages 56-60.

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Ranked Siemens Product Quality the Highest

Architecture and Planning	5
26-30	4.6
Native American	4.5

Ranked Siemens Product Quality the Lowest

Over 10 Years	3.8
Manufacturing and Machinery	3.5
56-60	2.9

Siemens Product Quality Score by Gender

Female customers rated Siemens's Product Quality score 0.1 stars higher than Male customers.

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Male

4.1/5

Female

4.2/5

Siemens Product Quality Score by Ethnicity

Siemens's Product Quality score was rated the highest by Native American customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Hispanic or Latino 4.2	Hispanic or Latino	4.2
African American/Black 4.3	African American/Black	4.3
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Native American 4.5	Native American	4.5
Other 4.2	Other	4.2

Siemens Product Quality Score by Age

Siemens's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 4.6	26-30	4.6
31-35 4.4	31-35	4.4
36-40 4.5	36-40	4.5
41-45 4.1	41-45	4.1
46-50 4.4	46-50	4.4
51-55 3.2	51-55	3.2
56-60 2.9	56-60	2.9
66+ 3	66+	3

Siemens Product Quality Score by Usage

Siemens's Product Quality score was rated the highest by customers who have used Siemens's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.2
1 to 2 Years	4.2
2 to 5 Years	4.4
5 to 10 Years	4.3
Over 10 Years	3.8

Siemens Product Quality Score by Industry

Siemens's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	4.4
Accounting	3.9
Aerospace and Aviation	4
Architecture and Planning	5
Automotive and Transportation	4.6
Biotech and Pharmaceuticals	4.6
Business and Consumer Services	4.6
Computer Hardware	5
Education	4.1
Facilities Services	3.9
Healthcare, Hospitals and Medicine	3.9
Manufacturing and Machinery	3.5
Mechanical, Civil or Industrial Engineering	4.5
Energy and Manufacturing	3.6

Siemens Product Quality vs. Competitors

Compared to its competitors, Siemens's Product Quality score is rated right above Mitsubishi Corporation.

COMPANY		Product Quality Score
	Siemens	4/5
	Mitsubishi Corporation	4/5
	Nokia	3.9/5
	GE Digital	3.9/5
	MItsubishi Electric	3.8/5
	Philips	3.8/5
	General Electric	3.6/5
	Johnson Controls	3.1/5

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Siemens's Product Quality score is rated right above Tesla, and is preceded by Honda.

COMPANY		Product Quality Score
	Mercedes-Benz USA	4.2/5
	Toyota	4.2/5
	Honda	4.1/5
	Siemens	4/5
	Tesla	3.9/5
	3M	3.9/5
	Audi	3.9/5
	Stanley Black & Decker	3.8/5
	Ford Motor Company	3.5/5

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Siemens Pricing

Siemens ROI & Value For Money

4/5

Siemens has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Siemens Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Computer Hardware industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from Siemens.

Quick Insights into Siemens ROI

Siemens's ROI score was rated highest by customers from the Computer Hardware industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Siemens ROI the Highest

Computer Hardware	5
African American/Black	4.6
46-50	4.4

Ranked Siemens ROI the Lowest

Hispanic or Latino	3.8
66+	3.1
Manufacturing and Machinery	3

Siemens ROI Score by Gender

Female customers rated Siemens's ROI score 0.2 stars higher than Male customers.

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Male

4/5

Female

4.2/5

Siemens ROI Score by Ethnicity

Siemens's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 4.6	African American/Black	4.6
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 4.5	Native American	4.5
Other 4	Other	4

Siemens ROI Score by Age

Siemens's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 4.3	26-30	4.3
31-35 4.2	31-35	4.2
36-40 4.3	36-40	4.3
41-45 3.6	41-45	3.6
46-50 4.4	46-50	4.4
51-55 3.4	51-55	3.4
56-60 3.1	56-60	3.1
66+ 3.1	66+	3.1

Siemens ROI Score by Usage

Siemens's ROI score was rated the highest by customers who have used Siemens's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4
1 to 2 Years	4.2
2 to 5 Years	4.1
5 to 10 Years	4.1
Over 10 Years	3.9

Siemens ROI Score by Industry

Siemens's ROI score was rated the highest by Computer Hardware industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	4.3
Accounting	4.1
Aerospace and Aviation	4.2
Architecture and Planning	4.7
Automotive and Transportation	3.8
Biotech and Pharmaceuticals	4.5
Business and Consumer Services	4.6
Computer Hardware	5
Education	3.7
Facilities Services	3.7
Healthcare, Hospitals and Medicine	3.6
Manufacturing and Machinery	3
Mechanical, Civil or Industrial Engineering	4
Energy and Manufacturing	3.6

Siemens Pricing vs. Competitors

Compared to its competitors, Siemens's ROI score is rated right above Mitsubishi Corporation.

COMPANY		Pricing Score
	Siemens	4/5
	Mitsubishi Corporation	3.8/5
	Nokia	3.8/5
	MItsubishi Electric	3.7/5
	Philips	3.6/5
	GE Digital	3.5/5
	General Electric	3.5/5
	Johnson Controls	3/5

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Siemens's ROI score is rated right above Honda, and is preceded by Toyota.

COMPANY		Pricing Score
	Toyota	4/5
	Siemens	4/5
	Honda	3.9/5
	Mercedes-Benz USA	3.9/5
	Tesla	3.9/5
	3M	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.6/5
	Ford Motor Company	3.4/5

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Siemens Customer Satisfaction (CSAT)

Siemens Customer Satisfaction (CSAT) Score

78 / 100

Siemens has an overall Customer Satisfaction score of 78 rated by its users and customers.

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Very Satisfied	47%
Satisfied	31%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	5%
Very Dissatisfied	9%

Very Satisfied

47%

Satisfied

31%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Siemens Customer Satisfaction

Siemens's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Siemens Customer Satisfaction the Highest

26-30	100%
Automotive and Transportation	100%
Native American	100%

Ranked Siemens Customer Satisfaction the Lowest

Over 10 Years	71%
66+	50%
Manufacturing and Machinery	50%

Siemens Customer Satisfaction Score by Gender

Male customers rated Siemens's Customer Satisfaction score 1 points higher than Female customers.

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86 / 100

Male

	Very Satisfied	54%
	Satisfied	32%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	6%
	Very Dissatisfied	6%

85 / 100

Female

	Very Satisfied	54%
	Satisfied	31%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	3%
	Very Dissatisfied	3%

Siemens Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Siemens' Customer Satisfaction (CSAT) score was rated 82% according to Caucasian users and customers.

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82 / 100

Very Satisfied	49%
Satisfied	33%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	5%
Very Dissatisfied	10%

Very Satisfied

49%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

10%

CSAT according to Hispanic or Latino

Siemens' Customer Satisfaction (CSAT) score was rated 84% according to Hispanic or Latino users and customers.

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84 / 100

Very Satisfied	67%
Satisfied	17%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

17%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Siemens' Customer Satisfaction (CSAT) score was rated 92% according to African American/Black users and customers.

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92 / 100

Very Satisfied	77%
Satisfied	15%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

77%

Satisfied

15%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Siemens' Customer Satisfaction (CSAT) score was rated 76% according to Asian or Pacific Islander users and customers.

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76 / 100

Very Satisfied	38%
Satisfied	38%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	12%
Very Dissatisfied	8%

Very Satisfied

38%

Satisfied

38%

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

CSAT according to Native American

Siemens' Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.

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100 / 100

Very Satisfied	50%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Siemens' Customer Satisfaction (CSAT) score was rated 91% according to Other users and customers.

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91 / 100

Very Satisfied	60%
Satisfied	31%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	3%
Very Dissatisfied	3%

Very Satisfied

60%

Satisfied

31%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Siemens Customer Satisfaction Score by Age

Siemens's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

88%

26-30

100%

31-35

100%

36-40

85%

41-45

67%

46-50

92%

51-55

67%

56-60

60%

66+

50%

Siemens Customer Satisfaction Score by Usage

Siemens's Customer Satisfaction score was rated the highest by customers who have used Siemens's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	83
1 to 2 Years	89
2 to 5 Years	93
5 to 10 Years	92
Over 10 Years	71

Siemens Customer Satisfaction Score by Industry

Siemens's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Manufacturing and Machinery industry customers.

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{
	"title": "Siemens Customer Satisfaction Score by Industry",
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	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 94,
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			"groupId": 500,
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			"stars": 0,
			"csatScore": 100,
			"text": "Siemens's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Siemens's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Siemens's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Computer Hardware",
			"groupId": 509,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Siemens's Customer Satisfaction score is  rated by Computer Hardware customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Siemens's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 88,
			"stars": 0,
			"csatScore": 88,
			"text": "Siemens's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 88
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Siemens's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Siemens's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		}
	]
}

Tech	94
Accounting	76
Aerospace and Aviation	77
Automotive and Transportation	100
Biotech and Pharmaceuticals	100
Business and Consumer Services	100
Computer Hardware	100
Education	75
Healthcare, Hospitals and Medicine	88
Manufacturing and Machinery	50
Energy and Manufacturing	67

Siemens Customer Satisfaction vs. Competitors

Compared to its competitors, Siemens's Customer Satisfaction score is rated right above Nokia, and is preceded by MItsubishi Electric.

COMPANY		Customer Satisfaction (CSAT) Score
	MItsubishi Electric	87%
	Siemens	78%
	Nokia	78%
	GE Digital	75%
	Philips	74%
	Mitsubishi Corporation	68%
	General Electric	65%
	Johnson Controls	52%

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Siemens's Customer Satisfaction score is rated right above Tesla, and is preceded by Mercedes-Benz USA.

COMPANY		Customer Satisfaction (CSAT) Score
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	79%
	Siemens	78%
	Tesla	74%
	Audi	74%
	3M	74%
	Stanley Black & Decker	70%
	Ford Motor Company	61%

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Siemens Customer Service

4/5

Siemens has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Siemens's Customer Service

Address

Washington, DC

Website

http://www.siemens.com

Phone Number

+49 89 636-00

Quick Insights into Siemens Customer Service

Siemens's Customer Service score was rated highest by customers from the Computer Hardware industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Siemens Customer Service the Highest

Computer Hardware	5
26-30	4.5
Native American	4.5

Ranked Siemens Customer Service the Lowest

Caucasian	3.8
66+	3.2
Manufacturing and Machinery	2.8

Siemens Customer Service Score by Gender

Female customers rated Siemens's Customer Service score 0.3 stars higher than Male customers.

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Male

3.9/5

Female

4.2/5

Siemens Customer Service Score by Ethnicity

Siemens's Customer Service score was rated the highest by Native American customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 4.4	African American/Black	4.4
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 4.5	Native American	4.5
Other 4	Other	4

Siemens Customer Service Score by Age

Siemens's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 4.2	18-25	4.2
26-30 4.5	26-30	4.5
31-35 4.3	31-35	4.3
36-40 4.2	36-40	4.2
41-45 3.5	41-45	3.5
46-50 4.4	46-50	4.4
51-55 3.3	51-55	3.3
56-60 3.3	56-60	3.3
66+ 3.2	66+	3.2

Siemens Customer Service Score by Usage

Siemens's Customer Service score was rated the highest by customers who have used Siemens's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.2
1 to 2 Years	4.1
2 to 5 Years	4.1
5 to 10 Years	4
Over 10 Years	3.9

Siemens Customer Service Score by Industry

Siemens's Customer Service score was rated the highest by Computer Hardware industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	4.4
Accounting	3.9
Aerospace and Aviation	4.3
Architecture and Planning	4.9
Automotive and Transportation	3.1
Biotech and Pharmaceuticals	4.8
Business and Consumer Services	4.3
Computer Hardware	5
Education	3.1
Facilities Services	4.3
Healthcare, Hospitals and Medicine	3.7
Manufacturing and Machinery	2.8
Mechanical, Civil or Industrial Engineering	4.2
Energy and Manufacturing	3.6

Siemens Customer Service vs. Competitors

Compared to its competitors, Siemens's Customer Service score is rated right above Mitsubishi Corporation.

COMPANY		Customer Service Score
	Siemens	4/5
	Mitsubishi Corporation	3.9/5
	Nokia	3.8/5
	Philips	3.7/5
	GE Digital	3.6/5
	General Electric	3.5/5
	MItsubishi Electric	3.3/5
	Johnson Controls	2.9/5

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Siemens's Customer Service score is rated right above Mercedes-Benz USA, and is preceded by Toyota.

COMPANY		Customer Service Score
	Toyota	4.1/5
	Siemens	4/5
	Mercedes-Benz USA	4/5
	Honda	4/5
	Tesla	3.8/5
	Audi	3.8/5
	3M	3.8/5
	Stanley Black & Decker	3.8/5
	Ford Motor Company	3.4/5

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Siemens as an Employer

4.2/5

Siemens has a 4.2/5 stars for its overall company culture rated by their employees

top

10%

CEO of Siemens

Roland Busch

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Siemens scored a 37 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Siemens would recommend the brand to a friend. ENPS measures how likely Siemens employees would recommend working at Siemens to a friend.

Net Promoter Score

NPS Score

59%	Promoters
19%	Passive
22%	Detractors

Employee Net Promoter Score

eNPS Score

51%	Promoters
22%	Passive
27%	Detractors

Global Ranking Snapshot

Siemens is ranked #499 in the Global Top 100 Brands. It ranks just behind New Era Cap and just ahead of The Cigna Group.

RANK			INDUSTRY
497	Coach	Todd Kahn	Fashion and Beauty
498	New Era Cap	Christopher Koch	Fashion and Beauty
499	Siemens	Roland Busch	Energy and Manufacturing
500	The Cigna Group	David Cordani	Health and Wellness
501	PPG	Michael McGarry	Consumer Goods
502	Infosys	Salil Parekh	Tech
503	McAfee	Peter Leav	Tech

Energy and Manufacturing Ranking Snapshot

Siemens is ranked #39 in the Energy and Manufacturing Industry. It ranks just behind Royal Dutch Shell and just ahead of PPG.

RANK		Location
37	Applied Materials
38	Royal Dutch Shell	Hague, ND
39	Siemens	Washington, DC
40	PPG
41	W.W. Grainger	Lake Forest, IL
42	Rockwell Automation	Milwaukee, WI
43	BASF	Florham Park, NJ