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DuPont is
Ranked
#13
in
Energy and Manufacturing Brands
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DuPont is ranked #13 in Energy and Manufacturing Brands

About DuPont's Brand

DuPont offers sustainable solutions for agriculture, electronics, communications, construction, transportation and apparel markets. DuPont’s brand is ranked #175 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of DuPont. When compared to other organizations within the Energy and Manufacturing industry, DuPont is ranked #13. Among its major competitors, DuPont is ranked in 5th place for NPS while Owens Corning is 1st, and DSM is 2nd.Their current market cap is $41.76B

Brand at a Glance

76%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service

DuPont Ranking

DuPont NPS

DuPont's Net Promoter Score (NPS) is a 14 with 46% Promoters, 22% Passives, and 32% Detractors. Net Promoter Score tracks whether DuPont's customers would recommend using the product based on a scale of -100 to 100.

DuPont Overall NPS

14
NPS
46%Promoters
22%Passives
32%Detractors
DuPont Overall NPS

DuPont NPS Trend

-100
-50
0
50
100
Jun 2021
16
Jun 202116
Jul 2021
24
Jul 202124
Aug 2021
25
Aug 202125
Sep 2021
19
Sep 202119
Nov 2021
11
Nov 202111
Dec 2021
7
Dec 20217
Jan 2022
10
Jan 202210
Feb 2022
14
Feb 202214
Mar 2022
14
Mar 202214
Apr 2022
18
Apr 202218
May 2022
16
May 202216
Jun 2022
14
Jun 202214

How Other Brands Compare

DuPont is ranked third for NPS among its competitors. Owens Corning and DSM come in first and second, with Myer coming in at #4. Among those competitors, it is the most valued company.

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DuPont's Logo
DuPont
Owens Corning's Logo
Owens Corning
Myer's Logo
Myer
DSM's Logo
DSM
Global Ranking#175#555#-#-
NPS1434-25
Valuation Updated every 24 hours for public companies$41.76B$9.66B$783.85M$487.72M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

DuPont NPS by Gender

Male customers rated DuPont's NPS 42 points higher than Female customers.

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Male

42

DuPont's NPS was rated 42 by Male customers on Comparably.

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71%
Promoters
0%
Passives
29%
Detractors

Female

0

DuPont's NPS was rated by Female customers on Comparably.

Sign Up to learn about DuPont's NPS Score rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors

DuPont NPS by Ethnicity

DuPont's NPS was rated 34 points by Caucasian customers on Comparably.

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-100
-50
0
50
100
Caucasian
34
Caucasian34

DuPont NPS by Age

DuPont's NPS was rated 34 points by customers ages 36-40 and customers ages 56-60 on Comparably.

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0
20
40
60
80
100
Promoters
67%
Passives
0%
Detractors
33%
36-4067%0%33%
Promoters
67%
Passives
0%
Detractors
33%
56-6067%0%33%

DuPont NPS by Usage

DuPont's NPS was rated the highest by customers who have used DuPont's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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-100
-50
0
50
100
1 to 2 Years
34
1 to 2 Years34
5 to 10 Years
34
5 to 10 Years34
Over 10 Years
60
Over 10 Years60

DuPont NPS vs. Competitors

Compared to its competitors, DuPont's NPS is rated right above Wilbur-Ellis, and is preceded by Johns Manville.

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DuPont's Logo
VS
Owens Corning's Logo
DSM's Logo
Novartis Oncology's Logo
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Wilbur-Ellis' Logo
Monsanto Company's Logo

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DuPont NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, DuPont's NPS is rated right below Ford Motor Company.

Unlock DuPont NPS vs. Companies in Energy and Manufacturing Data

DuPont's Logo
VS
Mercedes-Benz USA's Logo
Toyota's Logo
Honda's Logo
Audi's Logo
Tesla Motors' Logo
Stanley Black & Decker's Logo
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Ford Motor Company's Logo

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DuPont Customer Reviews

Out of the 4 DuPont customer reviews 3 were positive and 1 was constructive. DuPont customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
Dupont has a terrible history of toxic waste on the environment. Clean up your act, be accountable for damages and do better.
Review from Wilmington, DE / Female / Caucasian / 56-60
What do you value most about this brand?
It has served me well
Review from Los Angeles, CA / Female / Caucasian / 66+
What do you value most about this brand?
Time to market and innovation
Review from Wilmington, DE / Male / Asian or Pacific Islander / 41-45
What do you value most about this brand?
quality, integrity, functionality, support, reputation
Review from Wilmington, DE / Male / Hispanic or Latino / 56-60

DuPont Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of DuPont users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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76
76%
24
24%
DuPont Customer Loyalty

DuPont Customer Loyalty Score by Gender

Male customers rated DuPont's Customer Loyalty score 9% higher than Female customers.

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Male
87%
Yes
Female
78%
Yes

DuPont Customer Loyalty Score by Ethnicity

DuPont's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.

% who answered "Yes"

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70
out of 100
Caucasian

DuPont Customer Loyalty Score by Age

DuPont's Customer Loyalty score was rated 70% by customers ages 36-40 and customers ages 56-60 on Comparably.

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0
20%
40%
60%
80%
100%
36-40
70%
36-4070%
56-60
70%
56-6070%

DuPont Customer Loyalty Score by Usage

DuPont's Customer Loyalty score was rated the highest by customers who have used DuPont's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
40%
5 to 10 Years
70%
Over 10 Years
82%

DuPont Customer Loyalty Score by Industry

DuPont's Customer Loyalty score was rated 55% by Tech industry customers.

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Tech
55%

DuPont Customer Loyalty vs. Competitors

Compared to its competitors, DuPont's Customer Loyalty score is rated right above Owens Corning, and is preceded by Johns Manville.

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DuPont's Logo
VS
Novartis Oncology's Logo
DSM's Logo
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Wilbur-Ellis' Logo

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, DuPont's Customer Loyalty score is rated right below 3M.

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DuPont's Logo
VS
Honda's Logo
Stanley Black & Decker's Logo
Mercedes-Benz USA's Logo
Audi's Logo
Toyota's Logo
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3M's Logo

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DuPont Product Quality

3.7/5

DuPont has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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DuPont Product Information

DuPont’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated DuPont's product the highest.

Website
http://www.dupont.com
Company Size
10,000+ Employees

Industry

Agriculture & Farming
Energy
Hardware and Devices
Productivity

Quick Insights into DuPont Product Quality

DuPont's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Female customers.

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Ranked DuPont Product Quality the Highest

Tech
4.5
5 to 10 Years
4.1
Male
3.8

Ranked DuPont Product Quality the Lowest

Over 10 Years
3.5
36-40
2.8
Female
2.5

DuPont Product Quality Score by Gender

Male customers rated DuPont's Product Quality score 1.3 stars higher than Female customers.

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Male

3.8/5

Female

2.5/5

DuPont Product Quality Score by Ethnicity

DuPont's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.

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0
1
2
3
4
5
Caucasian
3.5
Caucasian3.5

DuPont Product Quality Score by Age

DuPont's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
36-40
2.8
36-402.8
56-60
3.1
56-603.1

DuPont Product Quality Score by Usage

DuPont's Product Quality score was rated the highest by customers who have used DuPont's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
3.5
5 to 10 Years
4.1
Over 10 Years
3.5

DuPont Product Quality Score by Industry

DuPont's Product Quality score was rated 4.5 stars by Tech industry customers.

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Tech
4.5

DuPont Product Quality vs. Competitors

Compared to its competitors, DuPont's Product Quality score is rated right above Monsanto Company, and is preceded by Owens Corning.

COMPANYProduct Quality Score
Novartis Oncology5/5
Johns Manville4.1/5
DSM4.1/5
Wilbur-Ellis4/5
Owens Corning3.8/5
DuPont3.7/5
Monsanto Company3.6/5

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DuPont's Logo
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DSM's Logo
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Monsanto Company's Logo

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, DuPont's Product Quality score is rated right above Ford Motor Company, and is preceded by 3M.

COMPANYProduct Quality Score
Mercedes-Benz USA4.3/5
Honda4.3/5
Toyota4.2/5
Stanley Black & Decker4.2/5
Audi4.1/5
Tesla Motors4.1/5
3M4/5
DuPont3.7/5
Ford Motor Company3.7/5

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DuPont's Logo
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Mercedes-Benz USA's Logo
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Toyota's Logo
Stanley Black & Decker's Logo
Audi's Logo
Tesla Motors' Logo
3M's Logo
Ford Motor Company's Logo

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DuPont Pricing

DuPont ROI & Value For Money

3.7/5

DuPont has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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DuPont Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into DuPont ROI

DuPont's ROI score was rated highest by customers from the Tech industry, and rated lowest by Female customers.

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Ranked DuPont ROI the Highest

Tech
4.7
5 to 10 Years
3.8
Caucasian
3.8

Ranked DuPont ROI the Lowest

1 to 2 Years
3.5
56-60
3.1
Female
2.6

DuPont ROI Score by Gender

Male customers rated DuPont's ROI score 1.2 stars higher than Female customers.

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Male

3.8/5

Female

2.6/5

DuPont ROI Score by Ethnicity

DuPont's ROI score was rated 3.8 stars by Caucasian customers on Comparably.

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0
1
2
3
4
5
Caucasian
3.8
Caucasian3.8

DuPont ROI Score by Age

DuPont's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

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0
1
2
3
4
5
36-40
3.3
36-403.3
56-60
3.1
56-603.1

DuPont ROI Score by Usage

DuPont's ROI score was rated the highest by customers who have used DuPont's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
3.5
5 to 10 Years
3.8
Over 10 Years
3.7

DuPont ROI Score by Industry

DuPont's ROI score was rated 4.7 stars by Tech industry customers.

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Tech
4.7

DuPont Pricing vs. Competitors

Compared to its competitors, DuPont's ROI score is rated right above Owens Corning, and is preceded by DSM.

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DuPont's Logo
VS
Novartis Oncology's Logo
Johns Manville's Logo
DSM's Logo
Owens Corning's Logo
Wilbur-Ellis' Logo
Monsanto Company's Logo

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, DuPont's ROI score is rated right above Ford Motor Company, and is preceded by 3M.

COMPANYPricing Score
Mercedes-Benz USA4.1/5
Toyota4.1/5
Tesla Motors4.1/5
Stanley Black & Decker4.1/5
Honda4/5
Audi3.9/5
3M3.9/5
DuPont3.7/5
Ford Motor Company3.6/5

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DuPont Customer Satisfaction (CSAT)

DuPont Customer Satisfaction (CSAT) Score

68 / 100

DuPont has an overall Customer Satisfaction score of 68 rated by its users and customers.

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Very Satisfied26%
Satisfied42%
Neither Satisfied nor Dissatisfied11%
Dissatisfied5%
Very Dissatisfied16%
Very Satisfied
26%
Satisfied
42%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
16%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into DuPont Customer Satisfaction

DuPont's Customer Satisfaction score was rated highest by Male customers.

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Ranked DuPont Customer Satisfaction the Highest

Male
80%
56-60
67%
Caucasian
60%

DuPont Customer Satisfaction Score by Gender

DuPont's Customer Satisfaction score was rated 80 by Male customers on Comparably.

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80 / 100
Male
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%

DuPont Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

DuPont's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.

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60 / 100
Very Satisfied40%
Satisfied20%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied40%
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%

DuPont Customer Satisfaction Score by Age

DuPont's Customer Satisfaction score was rated 67 points by customers ages 56-60 on Comparably.

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0
20
40
60
80
100
56-60 CSAT Score
67%
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
56-6067%

DuPont Customer Satisfaction Score by Usage

DuPont's Customer Satisfaction score was rated 50 points by customers who have used DuPont's products/services for Over 10 Years.

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Over 10 Years
50

DuPont Customer Satisfaction vs. Competitors

Compared to its competitors, DuPont's Customer Satisfaction score is rated right above Monsanto Company, and is preceded by Johns Manville.

COMPANYCustomer Satisfaction (CSAT) Score
Novartis Oncology100%
Wilbur-Ellis100%
DSM90%
Owens Corning82%
Johns Manville71%
DuPont68%
Monsanto Company54%

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DuPont's Logo
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Johns Manville's Logo
Monsanto Company's Logo

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, DuPont's Customer Satisfaction score is rated right above Stanley Black & Decker, and is preceded by Tesla Motors.

COMPANYCustomer Satisfaction (CSAT) Score
Mercedes-Benz USA87%
Toyota87%
Honda86%
3M82%
Audi81%
Tesla Motors78%
DuPont68%
Stanley Black & Decker66%
Ford Motor Company61%

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DuPont's Logo
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Mercedes-Benz USA's Logo
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3M's Logo
Audi's Logo
Tesla Motors' Logo
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Ford Motor Company's Logo

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DuPont Customer Service

3.8/5

DuPont has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About DuPont's Customer Service

Address

Wilmington, DE


Website

http://www.dupont.com

Quick Insights into DuPont Customer Service

DuPont's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Female customers.

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Ranked DuPont Customer Service the Highest

Tech
4.9
5 to 10 Years
4
Male
3.9

Ranked DuPont Customer Service the Lowest

Over 10 Years
3.2
36-40
3.1
Female
2

DuPont Customer Service Score by Gender

Male customers rated DuPont's Customer Service score 1.9 stars higher than Female customers.

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Male

3.9/5

Female

2/5

DuPont Customer Service Score by Ethnicity

DuPont's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.

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0
20
40
60
80
100
Caucasian
3.4
Caucasian3.4

DuPont Customer Service Score by Age

DuPont's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
36-40
3.1
36-403.1
56-60
3.3
56-603.3

DuPont Customer Service Score by Usage

DuPont's Customer Service score was rated the highest by customers who have used DuPont's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
3.5
5 to 10 Years
4
Over 10 Years
3.2

DuPont Customer Service Score by Industry

DuPont's Customer Service score was rated 4.9 stars by Tech industry customers.

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Tech
4.9

DuPont Customer Service vs. Competitors

Compared to its competitors, DuPont's Customer Service score is rated right above Wilbur-Ellis, and is preceded by DSM.

COMPANYCustomer Service Score
Novartis Oncology5/5
Owens Corning3.9/5
Johns Manville3.9/5
Monsanto Company3.9/5
DSM3.8/5
DuPont3.8/5
Wilbur-Ellis3.8/5

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DuPont's Logo
VS
Novartis Oncology's Logo
Owens Corning's Logo
Johns Manville's Logo
Monsanto Company's Logo
DSM's Logo
Wilbur-Ellis' Logo

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, DuPont's Customer Service score is rated right above Ford Motor Company, and is preceded by 3M.

COMPANYCustomer Service Score
Mercedes-Benz USA4.3/5
Stanley Black & Decker4.2/5
Toyota4.1/5
Tesla Motors4/5
Honda4/5
Audi4/5
3M3.9/5
DuPont3.8/5
Ford Motor Company3.7/5

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DuPont's Logo
VS
Mercedes-Benz USA's Logo
Stanley Black & Decker's Logo
Toyota's Logo
Tesla Motors' Logo
Honda's Logo
Audi's Logo
3M's Logo
Ford Motor Company's Logo

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DuPont as an Employer

2.6/5

DuPont has a 2.6/5 stars for its overall company culture rated by their employees

  DuPont CEO
bottom
15%
CEO of DuPont

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

DuPont scored a 14 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of DuPont would recommend the brand to a friend. ENPS measures how likely DuPont employees would recommend working at DuPont to a friend.

Net Promoter Score

14
NPS Score
46%Promoters
22%Passive
32%Detractors

Employee Net Promoter Score

-25
eNPS Score
24%Promoters
27%Passive
49%Detractors

Global Ranking Snapshot

DuPont is ranked #175 in the Global Top 100 Brands. It ranks just behind MGM Resorts International and just ahead of Prudential.

RANKCOMPANYCEOINDUSTRY
173
Oracle  Oracle CEO
Safra Catz
Tech
174
MGM Resorts International  MGM Resorts International CEO
Bill Hornbuckle
Travel and Hospitality
175
DuPont  DuPont CEO
Edward Breen
Energy and Manufacturing
176
Prudential  Prudential CEO
Charles F. Lowrey
Banking and Financial Services
177
Northrop Grumman Corporation  Northrop Grumman Corporation CEO
Kathy Warden
Automotive and Transportation
178
BP  BP CEO
Bernard Looney
Energy and Manufacturing
179
Honeywell  Honeywell CEO
Darius Adamczyk
Energy and Manufacturing

Energy and Manufacturing Ranking Snapshot

DuPont is ranked #13 in the Energy and Manufacturing Industry. It ranks just behind Caterpillar Inc. and just ahead of BP.

RANKCOMPANYLocation
11
Western Digital Corporation
Irvine, CA
12
Caterpillar Inc.
Deerfield, IL
13
DuPont
Wilmington, DE
14
BP
Houston, TX
15
Honeywell
Charlotte, NC
16
John Deere
Moline, IL
17
Goodyear
Akron, OH