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Texas Instruments is
Ranked
#22
in
Energy and Manufacturing Brands
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Texas Instruments is ranked #22 in Energy and Manufacturing Brands

About Texas Instruments' Brand

Texas Instruments develops semiconductor and computer technology for cellular handsets, digital signal processors and analog semiconductors. Texas Instruments’s brand is ranked #326 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Texas Instruments. When compared to other organizations within the Energy and Manufacturing industry, Texas Instruments is ranked #22. Among its major competitors, Texas Instruments is ranked in 3rd place for NPS while Casio Computer is 1st, and Infineon Technologies is 2nd.Their current market cap is $164.12B

Brand at a Glance

81%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service

Texas Instruments Ranking

Texas Instruments NPS

Texas Instruments's Net Promoter Score (NPS) is a 43 with 60% Promoters, 23% Passives, and 17% Detractors. Net Promoter Score tracks whether Texas Instruments's customers would recommend using the product based on a scale of -100 to 100.

Texas Instruments Overall NPS

43
NPS
60%Promoters
23%Passives
17%Detractors
Texas Instruments Overall NPS

Texas Instruments NPS Trend

-100
-50
0
50
100
Jun 2021
65
Jun 202165
Aug 2021
61
Aug 202161
Sep 2021
58
Sep 202158
Oct 2021
54
Oct 202154
Nov 2021
60
Nov 202160
Dec 2021
61
Dec 202161
Jan 2022
61
Jan 202261
Feb 2022
54
Feb 202254
Mar 2022
48
Mar 202248
Apr 2022
44
Apr 202244
May 2022
44
May 202244
Jun 2022
43
Jun 202243

How Other Brands Compare

Texas Instruments is ranked second for NPS among its competitors. Infineon Technologies and NXP Semiconductors come in first and third, with Qualcomm coming in at #4. Among those competitors, it is the most valued company.

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Texas Instruments' Logo
Texas Instruments
Qualcomm's Logo
Qualcomm
NXP Semiconductors' Logo
NXP Semiconductors
Infineon Technologies' Logo
Infineon Technologies
Global Ranking#326#202#565#704
NPS43384348
Valuation Updated every 24 hours for public companies$164.12B$156.84B$57.38B$56.59B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Texas Instruments NPS by Gender

Male customers rated Texas Instruments's NPS 31 points higher than Female customers.

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Male

47

Texas Instruments's NPS was rated 47 by Male customers on Comparably.

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59%
Promoters
29%
Passives
12%
Detractors

Female

16

Texas Instruments's NPS was rated 16 by Female customers on Comparably.

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33%
Promoters
50%
Passives
17%
Detractors

Texas Instruments NPS by Ethnicity

Texas Instruments's NPS was rated 33 points by both Asian or Pacific Islander and Caucasian customers on Comparably.

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-100
-50
0
50
100
Caucasian
33
Caucasian33
Asian or Pacific Islander
33
Asian or Pacific Islander33

Texas Instruments NPS by Age

Texas Instruments's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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0
20
40
60
80
100
Promoters
33%
Passives
50%
Detractors
17%
18-2533%50%17%
Promoters
57%
Passives
29%
Detractors
14%
26-3057%29%14%
Promoters
67%
Passives
33%
Detractors
0%
31-3567%33%0%

Texas Instruments NPS by Usage

Texas Instruments's NPS was rated the highest by customers who have used Texas Instruments's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
67
Less than 1 Year67
1 to 2 Years
-1
1 to 2 Years-1
2 to 5 Years
100
2 to 5 Years100
5 to 10 Years
62
5 to 10 Years62
Over 10 Years
20
Over 10 Years20

Texas Instruments NPS vs. Competitors

Compared to its competitors, Texas Instruments's NPS is rated right above NXP Semiconductors, and is preceded by Infineon Technologies.

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Texas Instruments NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Texas Instruments's NPS is rated right above Audi, and is preceded by Toyota.

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Mercedes-Benz USA's Logo
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Texas Instruments Customer Reviews

Out of the 3 Texas Instruments customer reviews 3 were positive and 0 were constructive. Texas Instruments customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Long standing brand known for it's reliability
Review from Dallas, TX / Female / Asian or Pacific Islander / 31-35
What do you value most about this brand?
high quality, big catalogue to choose
Review from Dallas, TX / Male / Hispanic or Latino / 31-35Posted 22 days ago
What do you value most about this brand?
Performance reliable easy to setup
Review from Dallas, TX / Male / Other / 46-50

Texas Instruments Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Texas Instruments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81
81%
19
19%
Texas Instruments Customer Loyalty

Texas Instruments Customer Loyalty Score by Gender

Male customers rated Texas Instruments's Customer Loyalty score 10% higher than Female customers.

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Male
95%
Yes
Female
85%
Yes

Texas Instruments Customer Loyalty Score by Ethnicity

Texas Instruments's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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70
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander

Texas Instruments Customer Loyalty Score by Age

Texas Instruments's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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0
20%
40%
60%
80%
100%
18-25
100%
18-25100%
26-30
87%
26-3087%
31-35
100%
31-35100%

Texas Instruments Customer Loyalty Score by Usage

Texas Instruments's Customer Loyalty score was rated the highest by customers who have used Texas Instruments's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
100%
1 to 2 Years
85%
2 to 5 Years
78%
5 to 10 Years
100%
Over 10 Years
100%

Texas Instruments Customer Loyalty Score by Industry

Texas Instruments's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech
100%

Texas Instruments Customer Loyalty vs. Competitors

Compared to its competitors, Texas Instruments's Customer Loyalty score is rated right above NXP Semiconductors, and is preceded by Casio Computer.

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Texas Instruments's Customer Loyalty score is rated right above Tesla, and is preceded by Toyota.

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Honda's Logo
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Texas Instruments Product Quality

4.3/5

Texas Instruments has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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Texas Instruments Product Information

Texas Instruments’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Texas Instruments's product the highest.

Website
http://www.ti.com
Company Size
10,000+ Employees

Industry

Semiconductors

Quick Insights into Texas Instruments Product Quality

Texas Instruments's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Female customers.

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Ranked Texas Instruments Product Quality the Highest

18-25
4.8
Over 10 Years
4.8
Male
4.7

Ranked Texas Instruments Product Quality the Lowest

26-30
3.9
2 to 5 Years
3.6
Female
3.6

Texas Instruments Product Quality Score by Gender

Male customers rated Texas Instruments's Product Quality score 1.1 stars higher than Female customers.

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Male

4.7/5

Female

3.6/5

Texas Instruments Product Quality Score by Ethnicity

Texas Instruments's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
4.6
Caucasian4.6
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3

Texas Instruments Product Quality Score by Age

Texas Instruments's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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0
1
2
3
4
5
18-25
4.8
18-254.8
26-30
3.9
26-303.9
31-35
4.6
31-354.6

Texas Instruments Product Quality Score by Usage

Texas Instruments's Product Quality score was rated the highest by customers who have used Texas Instruments's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
4.6
1 to 2 Years
4.6
2 to 5 Years
3.6
5 to 10 Years
4.6
Over 10 Years
4.8

Texas Instruments Product Quality Score by Industry

Texas Instruments's Product Quality score was rated 4.4 stars by Tech industry customers.

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Tech
4.4

Texas Instruments Product Quality vs. Competitors

Compared to its competitors, Texas Instruments's Product Quality score is rated right above Qualcomm, and is preceded by Casio Computer.

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Texas Instruments's Product Quality score is rated right above Honda, and is preceded by Mercedes-Benz USA.

COMPANYProduct Quality Score
Mercedes-Benz USA4.3/5
Texas Instruments4.3/5
Honda4.3/5
Toyota4.2/5
Stanley Black & Decker4.2/5
Audi4.1/5
Tesla4.1/5
3M4/5
Ford Motor Company3.7/5

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Texas Instruments Pricing

Texas Instruments ROI & Value For Money

4.2/5

Texas Instruments has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

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Texas Instruments Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Texas Instruments ROI

Texas Instruments's ROI score was rated highest by customers who have used Texas Instruments's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.

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Ranked Texas Instruments ROI the Highest

2 to 5 Years
5
31-35
4.6
Asian or Pacific Islander
4.4

Ranked Texas Instruments ROI the Lowest

18-25
3.9
1 to 2 Years
3.6
Caucasian
3.5

Texas Instruments ROI Score by Gender

Female customers rated Texas Instruments's ROI score 0.1 stars higher than Male customers.

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Male

4.3/5

Female

4.4/5

Texas Instruments ROI Score by Ethnicity

Texas Instruments's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.5
Caucasian3.5
Asian or Pacific Islander
4.4
Asian or Pacific Islander4.4

Texas Instruments ROI Score by Age

Texas Instruments's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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0
1
2
3
4
5
18-25
3.9
18-253.9
26-30
4.5
26-304.5
31-35
4.6
31-354.6

Texas Instruments ROI Score by Usage

Texas Instruments's ROI score was rated the highest by customers who have used Texas Instruments's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
3.6
2 to 5 Years
5
5 to 10 Years
4.5
Over 10 Years
4.6

Texas Instruments ROI Score by Industry

Texas Instruments's ROI score was rated 4.4 stars by Tech industry customers.

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Tech
4.4

Texas Instruments Pricing vs. Competitors

Compared to its competitors, Texas Instruments's ROI score is rated right above Infineon Technologies.

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Texas Instruments's ROI score is rated right above Mercedes-Benz USA.

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Mercedes-Benz USA's Logo
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Texas Instruments Customer Satisfaction (CSAT)

Texas Instruments Customer Satisfaction (CSAT) Score

82 / 100

Texas Instruments has an overall Customer Satisfaction score of 82 rated by its users and customers.

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Very Satisfied33%
Satisfied49%
Neither Satisfied nor Dissatisfied10%
Dissatisfied3%
Very Dissatisfied5%
Very Satisfied
33%
Satisfied
49%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
5%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Texas Instruments Customer Satisfaction

Texas Instruments's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers who have used Texas Instruments's products/services for Over 10 Years.

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Ranked Texas Instruments Customer Satisfaction the Highest

Male
76%
18-25
75%
5 to 10 Years
67%

Ranked Texas Instruments Customer Satisfaction the Lowest

Over 10 Years
67%

Texas Instruments Customer Satisfaction Score by Gender

Texas Instruments's Customer Satisfaction score was rated 76 by Male customers on Comparably.

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76 / 100
Male
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
13%

Texas Instruments Customer Satisfaction Score by Ethnicity

CSAT according to Asian or Pacific Islander

Texas Instruments' Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.

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60 / 100
Very Satisfied20%
Satisfied40%
Neither Satisfied nor Dissatisfied40%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%

Texas Instruments Customer Satisfaction Score by Age

Texas Instruments's Customer Satisfaction score was rated 75 points by customers ages 18-25 on Comparably.

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0
20
40
60
80
100
18-25 CSAT Score
75%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
18-2575%

Texas Instruments Customer Satisfaction Score by Usage

Texas Instruments's Customer Satisfaction score was rated 67 points by customers who have used Texas Instruments's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.

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5 to 10 Years
67
Over 10 Years
67

Texas Instruments Customer Satisfaction Score by Industry

Texas Instruments's Customer Satisfaction score was rated 50 points by Tech industry customers.

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Tech
50

Texas Instruments Customer Satisfaction vs. Competitors

Compared to its competitors, Texas Instruments's Customer Satisfaction score is rated right above Qualcomm, and is preceded by Casio Computer.

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Texas Instruments's Customer Satisfaction score is rated right above Audi, and is preceded by Honda.

COMPANYCustomer Satisfaction (CSAT) Score
Mercedes-Benz USA87%
Toyota87%
Honda86%
Texas Instruments82%
Audi81%
3M80%
Tesla78%
Stanley Black & Decker66%
Ford Motor Company61%

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Texas Instruments Customer Service

4.2/5

Texas Instruments has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Texas Instruments's Customer Service

Address

12500 TI Blvd, Dallas, TX 75243


Website

http://www.ti.com


Phone Number

(972) 995-2011

Texas Instruments's Social Links

Quick Insights into Texas Instruments Customer Service

Texas Instruments's Customer Service score was rated highest by customers who have used Texas Instruments's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.

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Ranked Texas Instruments Customer Service the Highest

2 to 5 Years
4.7
31-35
4.6
Asian or Pacific Islander
4.3

Ranked Texas Instruments Customer Service the Lowest

18-25
4.1
1 to 2 Years
3.8
Caucasian
3.8

Texas Instruments Customer Service Score by Gender

Texas Instruments's Customer Service score was rated 4.2 by both Female and Male customers on Comparably.

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Male

4.2/5

Female

4.2/5

Texas Instruments Customer Service Score by Ethnicity

Texas Instruments's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
3.8
Caucasian3.8
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3

Texas Instruments Customer Service Score by Age

Texas Instruments's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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0
20
40
60
80
100
18-25
4.1
18-254.1
26-30
4.5
26-304.5
31-35
4.6
31-354.6

Texas Instruments Customer Service Score by Usage

Texas Instruments's Customer Service score was rated the highest by customers who have used Texas Instruments's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.5
1 to 2 Years
3.8
2 to 5 Years
4.7
5 to 10 Years
4.5
Over 10 Years
4

Texas Instruments Customer Service Score by Industry

Texas Instruments's Customer Service score was rated 4.3 stars by Tech industry customers.

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Tech
4.3

Texas Instruments Customer Service vs. Competitors

Compared to its competitors, Texas Instruments's Customer Service score is rated right above Infineon Technologies.

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Texas Instruments's Customer Service score is rated right above Toyota, and is preceded by Stanley Black & Decker.

COMPANYCustomer Service Score
Mercedes-Benz USA4.3/5
Stanley Black & Decker4.2/5
Texas Instruments4.2/5
Toyota4.1/5
Tesla4/5
Honda4/5
Audi4/5
3M3.9/5
Ford Motor Company3.7/5

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Texas Instruments as an Employer

3.9/5

Texas Instruments has a 3.9/5 stars for its overall company culture rated by their employees

  Texas Instruments CEO
top
10%
CEO of Texas Instruments

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Texas Instruments scored a 43 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Texas Instruments would recommend the brand to a friend. ENPS measures how likely Texas Instruments employees would recommend working at Texas Instruments to a friend.

Net Promoter Score

43
NPS Score
60%Promoters
23%Passive
17%Detractors

Employee Net Promoter Score

12
eNPS Score
45%Promoters
22%Passive
33%Detractors

Global Ranking Snapshot

Texas Instruments is ranked #326 in the Global Top 100 Brands. It ranks just behind Herman Miller and just ahead of Hasbro.

RANKCOMPANYCEOINDUSTRY
324
Corning  Corning CEO
Wendell Weeks
Energy and Manufacturing
325
Herman Miller  Herman Miller CEO
Andi Owen
Consumer Goods
326
Texas Instruments  Texas Instruments CEO
Rich Templeton
Energy and Manufacturing
327
Hasbro  Hasbro CEO
Brian Goldner
Consumer Goods
328
Twilio Inc.  Twilio Inc. CEO
Jeff Lawson
Tech
329
VMware  VMware CEO
Raghu Raghuram
Tech
330
Merck  Merck CEO
Rob Davis
Health and Wellness

Energy and Manufacturing Ranking Snapshot

Texas Instruments is ranked #22 in the Energy and Manufacturing Industry. It ranks just behind Corning and just ahead of General Electric.

RANKCOMPANYLocation
20
Kimberly-Clark
Irving, TX
21
Corning
Corning, NY
22
Texas Instruments
Dallas, TX
23
General Electric
Boston, MA
24
Duke Energy Corporation
Charlotte, NC
25
Snap-on Tools
Kenosha, WI
26
Ingersoll Rand
Swords Creek, VA