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Twilio Inc. is

Ranked

#92

Tech Brands

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Twilio Inc.

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Twilio Inc. is ranked #92 in Tech Brands

About Twilio Inc. Brand

Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs Twilio Inc.’s brand is ranked #328 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Twilio Inc.. When compared to other organizations within the Tech industry, Twilio Inc. is ranked #92. Among its major competitors, Twilio Inc. is ranked in 6th place for NPS while 2600Hz is 1st, and Tropo is 2nd. Overall, Twilio Inc. has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $56.34B

Brand at a Glance

79%

Customer Loyalty

4.1/5

Product Quality

3.9/5

Pricing

3.9/5

Customer Service

Twilio Inc. CMO

Sara Varni

Twilio Inc. Ranking

^#92 in Tech
^#2 / 4 of its competitors

Twilio Inc. NPS

Twilio Inc.'s Net Promoter Score (NPS) is a 34 with 57% Promoters, 20% Passives, and 23% Detractors. Net Promoter Score tracks whether Twilio Inc.'s customers would recommend using the product based on a scale of -100 to 100.

Twilio Inc. Overall NPS

NPS

57%	Promoters
20%	Passives
23%	Detractors

Twilio Inc. NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2021 36	Aug 2021	36
Sep 2021 35	Sep 2021	35
Oct 2021 34	Oct 2021	34
Nov 2021 32	Nov 2021	32
Dec 2021 30	Dec 2021	30
Jan 2022 32	Jan 2022	32
Feb 2022 30	Feb 2022	30
Mar 2022 34	Mar 2022	34
Apr 2022 33	Apr 2022	33
May 2022 34	May 2022	34
Jun 2022 36	Jun 2022	36
Jul 2022 34	Jul 2022	34

How Other Brands Compare

Twilio Inc. is ranked second for NPS among its competitors. SendGrid and RingCentral come in first and third, with Nexmo coming in at #4. Among those competitors, it is the most valued company.

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	Twilio Inc.	RingCentral	Nexmo	SendGrid
Global Ranking	#328	#209	#-	#-
NPS	34	34	22	49
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	Negative
Valuation Updated every 24 hours for public companies	$56.34B	$24.48B	$3.05B	$2.58B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Twilio Inc. NPS by Gender

Female customers rated Twilio Inc.'s NPS 6 points higher than Male customers.

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Male

Twilio Inc.'s NPS was rated 7 by Male customers on Comparably.

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37%

Promoters

33%

Passives

30%

Detractors

Female

Twilio Inc.'s NPS was rated 13 by Female customers on Comparably.

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42%

Promoters

29%

Passives

29%

Detractors

Twilio Inc. NPS by Ethnicity

Twilio Inc.'s NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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-100

-50

100

Summary	Ethnicity	Score
Caucasian -10	Caucasian	-10
African American/Black 43	African American/Black	43
Asian or Pacific Islander 24	Asian or Pacific Islander	24
Other 0	Other	0

Twilio Inc. NPS by Age

Twilio Inc.'s NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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100

Summary

Age

Promoters

Passives

Detractors

26-30

40%

20%

31-35

37%

50%

13%

36-40

30%

20%

50%

41-45

50%

56-60

50%

25%

Twilio Inc. NPS by Usage

Twilio Inc.'s NPS was rated the highest by customers who have used Twilio Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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-100

-50

100

Summary	Usage	Score
Less than 1 Year 30	Less than 1 Year	30
1 to 2 Years 13	1 to 2 Years	13
2 to 5 Years 30	2 to 5 Years	30
5 to 10 Years 60	5 to 10 Years	60
Over 10 Years 0	Over 10 Years	0

Twilio Inc. NPS vs. Competitors

Compared to its competitors, Twilio Inc.'s NPS is rated right above RingCentral, and is preceded by SendGrid.

COMPANY		NPS Score
	2600Hz	100
	Tropo	100
	Plivo	59
	Amobee	58
	SendGrid	49
	Twilio Inc.	34
	RingCentral	34
	CallFire	28
	Nexmo	22
	iBasis	N/A
	4INFO	N/A

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Twilio Inc. NPS vs Companies in Tech

In the Tech industry, Twilio Inc.'s NPS is rated right below ROBLOX.

COMPANY		NPS Score
	Peloton	64
	Nintendo	59
	Spotify	55
	Apple	54
	Zoom Video Communications	53
	Netflix	51
	Google	49
	ROBLOX	46
	Twilio Inc.	34

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Twilio Inc. Customer Reviews

Out of the 8 Twilio Inc. customer reviews 5 were positive and 3 were constructive. Twilio Inc. customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Twilio Inc. Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Twilio Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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79%

21%

Twilio Inc. Customer Loyalty Score by Gender

Male customers rated Twilio Inc.'s Customer Loyalty score 21% higher than Female customers.

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Male

82%

Yes

Female

61%

Yes

Twilio Inc. Customer Loyalty Score by Ethnicity

Twilio Inc.'s Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Other

Twilio Inc. Customer Loyalty Score by Age

Twilio Inc.'s Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 82%	26-30	82%
31-35 78%	31-35	78%
36-40 82%	36-40	82%
41-45 89%	41-45	89%
56-60 78%	56-60	78%

Twilio Inc. Customer Loyalty Score by Usage

Twilio Inc.'s Customer Loyalty score was rated the highest by customers who have used Twilio Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	87%
1 to 2 Years	76%
2 to 5 Years	87%
5 to 10 Years	78%
Over 10 Years	55%

Twilio Inc. Customer Loyalty Score by Industry

Twilio Inc.'s Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	78%
Banking and Financial Services	100%

Twilio Inc. Customer Loyalty vs. Competitors

Compared to its competitors, Twilio Inc.'s Customer Loyalty score is rated right above Amobee, and is preceded by RingCentral.

COMPANY		Customer Loyalty Score
	2600Hz	100%
	RingCentral	87%
	Twilio Inc.	79%
	Amobee	72%
	Tropo	N/A
	Plivo	N/A
	SendGrid	N/A
	CallFire	N/A
	Nexmo	N/A
	iBasis	N/A
	4INFO	N/A

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Customer Loyalty for Other Tech Brands

In the Tech industry, Twilio Inc.'s Customer Loyalty score is rated right below Spotify.

COMPANY		Customer Loyalty Score
	Peloton	90%
	ROBLOX	90%
	Nintendo	90%
	Netflix	88%
	Google	88%
	Zoom Video Communications	88%
	Apple	87%
	Spotify	87%
	Twilio Inc.	79%

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Twilio Inc. Product Quality

4.1/5

Twilio Inc. has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Twilio Inc. Product Information

Twilio Inc. serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, and Germany. Twilio Inc. supports Web devices and offers products for small, medium, and large sized businesses.

Twilio Inc.’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated Twilio Inc.'s product the highest. Reviewers from the Tech industry rated Twilio Inc. the lowest at 4.2.

Website: http://www.twilio.com

Company Size: 1,001-5,000 Employees

Industry

Tech

AdTech

Business Services

Enterprise

Languages Supported

English

Quick Insights into Twilio Inc. Product Quality

Twilio Inc.'s Product Quality score was rated highest by customers from the Consumer Services industry, and rated lowest by Other customers.

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Ranked Twilio Inc. Product Quality the Highest

Consumer Services	4.7
2 to 5 Years	4.4
41-45	4.4

Ranked Twilio Inc. Product Quality the Lowest

Male	3.5
1 to 2 Years	3.4
Other	3.1

Twilio Inc. Product Quality Score by Gender

Female customers rated Twilio Inc.'s Product Quality score 0.5 stars higher than Male customers.

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Male

3.5/5

Female

4/5

Twilio Inc. Product Quality Score by Ethnicity

Twilio Inc.'s Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Other 3.1	Other	3.1

Twilio Inc. Product Quality Score by Age

Twilio Inc.'s Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.

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Summary	Age	Score
26-30 4.1	26-30	4.1
31-35 4.2	31-35	4.2
36-40 3.6	36-40	3.6
41-45 4.4	41-45	4.4
56-60 3.6	56-60	3.6

Twilio Inc. Product Quality Score by Usage

Twilio Inc.'s Product Quality score was rated the highest by customers who have used Twilio Inc.'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.2
1 to 2 Years	3.4
2 to 5 Years	4.4
5 to 10 Years	4.3
Over 10 Years	3.7

Twilio Inc. Product Quality Score by Industry

Twilio Inc.'s Product Quality score was rated the highest by Consumer Services industry customers, and the lowest by Tech industry customers.

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Tech	4.2
Banking and Financial Services	4.2
Consumer Services	4.7
Real Estate	4.6
Religious Institutions	4.4
Telecommunications	4.3

Twilio Inc. Product Quality vs. Competitors

Compared to its competitors, Twilio Inc.'s Product Quality score is rated right above Nexmo, and is preceded by SendGrid.

COMPANY		Product Quality Score
	2600Hz	5/5
	Plivo	4.3/5
	Amobee	4.3/5
	RingCentral	4.3/5
	CallFire	4.3/5
	SendGrid	4.2/5
	Twilio Inc.	4.1/5
	Nexmo	4/5
	Tropo	N/A
	iBasis	N/A
	4INFO	N/A

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Product Quality for Other Tech Brands

In the Tech industry, Twilio Inc.'s Product Quality score is rated right above ROBLOX, and is preceded by Google.

COMPANY		Product Quality Score
	Peloton	4.5/5
	Zoom Video Communications	4.4/5
	Nintendo	4.4/5
	Apple	4.4/5
	Netflix	4.3/5
	Spotify	4.3/5
	Google	4.2/5
	Twilio Inc.	4.1/5
	ROBLOX	4.1/5

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Twilio Inc. Pricing

Twilio Inc. ROI & Value For Money

3.9/5

Twilio Inc. has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Twilio Inc. Pricing Plans

Twilio Inc. has a pricing structure that accommodates small, medium, and large businesses. Starting from $0.01, Twilio Inc. uses a subscription model. For the users that are not ready to commit yet, Twilio Inc. also offers a free trial.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Twilio Inc..

Who Uses Twilio Inc.?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into Twilio Inc. ROI

Twilio Inc.'s ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Twilio Inc. ROI the Highest

Marketing, Advertising and Research	4.6
26-30	4.3
African American/Black	4.1

Ranked Twilio Inc. ROI the Lowest

56-60	3
Other	2.8
Arts and Entertainment	2

Twilio Inc. ROI Score by Gender

Female customers rated Twilio Inc.'s ROI score 0.6 stars higher than Male customers.

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Male

3.5/5

Female

4.1/5

Twilio Inc. ROI Score by Ethnicity

Twilio Inc.'s ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Other 2.8	Other	2.8

Twilio Inc. ROI Score by Age

Twilio Inc.'s ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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Summary	Age	Score
26-30 4.3	26-30	4.3
31-35 4.1	31-35	4.1
36-40 3.3	36-40	3.3
41-45 4.1	41-45	4.1
56-60 3	56-60	3

Twilio Inc. ROI Score by Usage

Twilio Inc.'s ROI score was rated the highest by customers who have used Twilio Inc.'s products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	3.2
2 to 5 Years	3.9
5 to 10 Years	3.5
Over 10 Years	3.6

Twilio Inc. ROI Score by Industry

Twilio Inc.'s ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	3.9
Arts and Entertainment	2
Banking and Financial Services	4.1
Marketing, Advertising and Research	4.6
Real Estate	4.2

Twilio Inc. Pricing vs. Competitors

Compared to its competitors, Twilio Inc.'s ROI score is rated right above Nexmo, and is preceded by RingCentral.

COMPANY		Pricing Score
	2600Hz	5/5
	Plivo	4.5/5
	SendGrid	4.2/5
	CallFire	4.1/5
	Amobee	4/5
	RingCentral	4/5
	Twilio Inc.	3.9/5
	Nexmo	3.9/5
	Tropo	N/A
	iBasis	N/A
	4INFO	N/A

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ROI for Other Tech Brands

In the Tech industry, Twilio Inc.'s ROI score is rated right above ROBLOX, and is preceded by Netflix.

COMPANY		Pricing Score
	Peloton	4.3/5
	Zoom Video Communications	4.2/5
	Spotify	4.1/5
	Apple	4.1/5
	Google	4.1/5
	Nintendo	4.1/5
	Netflix	4/5
	Twilio Inc.	3.9/5
	ROBLOX	3.9/5

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Twilio Inc. Customer Satisfaction (CSAT)

Twilio Inc. Customer Satisfaction (CSAT) Score

83 / 100

Twilio Inc. has an overall Customer Satisfaction score of 83 rated by its users and customers.

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Very Satisfied	50%
Satisfied	33%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	2%
Very Dissatisfied	6%

Very Satisfied

50%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Twilio Inc. Customer Satisfaction

Twilio Inc.'s Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used Twilio Inc.'s products/services for 1 to 2 Years.

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Ranked Twilio Inc. Customer Satisfaction the Highest

26-30	100%
Female	100%
Less than 1 Year	90%

Ranked Twilio Inc. Customer Satisfaction the Lowest

Male	65%
36-40	58%
1 to 2 Years	50%

Twilio Inc. Customer Satisfaction Score by Gender

Female customers rated Twilio Inc.'s Customer Satisfaction score 35 points higher than Male customers.

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65 / 100

Male

	Very Satisfied	25%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	5%
	Very Dissatisfied	10%

100 / 100

Female

	Very Satisfied	50%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Twilio Inc. Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Twilio Inc. Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.

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78 / 100

Very Satisfied	11%
Satisfied	67%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	11%

Very Satisfied

11%

Satisfied

67%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

11%

CSAT according to African American/Black

Twilio Inc. Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.

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83 / 100

Very Satisfied	50%
Satisfied	33%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

33%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Twilio Inc. Customer Satisfaction (CSAT) score was rated 72% according to Asian or Pacific Islander users and customers.

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72 / 100

Very Satisfied	43%
Satisfied	29%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

43%

Satisfied

29%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

14%

Twilio Inc. Customer Satisfaction Score by Age

Twilio Inc.'s Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

26-30

100%

31-35

80%

36-40

58%

41-45

100%

Twilio Inc. Customer Satisfaction Score by Usage

Twilio Inc.'s Customer Satisfaction score was rated the highest by customers who have used Twilio Inc.'s products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	90
1 to 2 Years	50
2 to 5 Years	75

Twilio Inc. Customer Satisfaction Score by Industry

Twilio Inc.'s Customer Satisfaction score was rated 73 points by Tech industry customers.

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Tech	73

Twilio Inc. Customer Satisfaction vs. Competitors

Compared to its competitors, Twilio Inc.'s Customer Satisfaction score is rated right above RingCentral, and is preceded by Amobee.

COMPANY		Customer Satisfaction (CSAT) Score
	2600Hz	100%
	Amobee	100%
	Twilio Inc.	83%
	RingCentral	60%
	Tropo	0%
	Plivo	0%
	SendGrid	0%
	CallFire	0%
	Nexmo	0%
	iBasis	0%
	4INFO	0%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Twilio Inc.'s Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	93%
	Netflix	87%
	Apple	87%
	Spotify	87%
	Google	84%
	Twilio Inc.	83%
	Zoom Video Communications	79%
	Peloton	77%
	ROBLOX	76%

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Twilio Inc. Customer Service

3.9/5

Twilio Inc. has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Twilio Inc.'s Customer Service

Address

375 Beale Street, Suite 300, San Francisco, CA 94105

Website

http://www.twilio.com

Phone Number

877-889-4546

Twilio Inc.'s Social Links

Quick Insights into Twilio Inc. Customer Service

Twilio Inc.'s Customer Service score was rated highest by customers ages 26-30, and rated lowest by Other customers.

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Ranked Twilio Inc. Customer Service the Highest

26-30	4.5
Female	4.3
Less than 1 Year	4.2

Ranked Twilio Inc. Customer Service the Lowest

5 to 10 Years	3.2
56-60	3
Other	2.5

Twilio Inc. Customer Service Score by Gender

Female customers rated Twilio Inc.'s Customer Service score 0.9 stars higher than Male customers.

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Male

3.4/5

Female

4.3/5

Twilio Inc. Customer Service Score by Ethnicity

Twilio Inc.'s Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.4	Caucasian	3.4
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Other 2.5	Other	2.5

Twilio Inc. Customer Service Score by Age

Twilio Inc.'s Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
26-30 4.5	26-30	4.5
31-35 4.2	31-35	4.2
36-40 3.4	36-40	3.4
41-45 4.2	41-45	4.2
56-60 3	56-60	3

Twilio Inc. Customer Service Score by Usage

Twilio Inc.'s Customer Service score was rated the highest by customers who have used Twilio Inc.'s products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.2
1 to 2 Years	3.4
2 to 5 Years	3.8
5 to 10 Years	3.2
Over 10 Years	3.5

Twilio Inc. Customer Service Score by Industry

Twilio Inc.'s Customer Service score was rated 4.1 stars by both Banking and Financial Services and Tech industry customers.

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Tech	4.1
Banking and Financial Services	4.1

Twilio Inc. Customer Service vs. Competitors

Compared to its competitors, Twilio Inc.'s Customer Service score is rated right above SendGrid, and is preceded by RingCentral.

COMPANY		Customer Service Score
	2600Hz	5/5
	CallFire	5/5
	Amobee	4.2/5
	RingCentral	3.9/5
	Twilio Inc.	3.9/5
	SendGrid	3.7/5
	Nexmo	3.7/5
	Tropo	N/A
	Plivo	N/A
	iBasis	N/A
	4INFO	N/A

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Customer Service for Other Tech Brands

In the Tech industry, Twilio Inc.'s Customer Service score is rated right above ROBLOX, and is preceded by Netflix.

COMPANY		Customer Service Score
	Peloton	4.3/5
	Apple	4.2/5
	Zoom Video Communications	4.1/5
	Google	4.1/5
	Spotify	4.1/5
	Nintendo	4.1/5
	Netflix	4/5
	Twilio Inc.	3.9/5
	ROBLOX	3.7/5

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Twilio Inc. as an Employer

4.4/5

Twilio Inc. has a 4.4/5 stars for its overall company culture rated by their employees

top

CEO of Twilio Inc.

Jeff Lawson

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Twilio Inc. scored a 34 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Twilio Inc. would recommend the brand to a friend. ENPS measures how likely Twilio Inc. employees would recommend working at Twilio Inc. to a friend.

Net Promoter Score

NPS Score

57%	Promoters
20%	Passive
23%	Detractors

Employee Net Promoter Score

eNPS Score

56%	Promoters
21%	Passive
23%	Detractors

Global Ranking Snapshot

Twilio Inc. is ranked #328 in the Global Top 100 Brands. It ranks just behind Hasbro and just ahead of VMware.

RANK			INDUSTRY
326	Texas Instruments	Rich Templeton	Energy and Manufacturing
327	Hasbro	Brian Goldner	Consumer Goods
328	Twilio Inc.	Jeff Lawson	Tech
329	VMware	Raghu Raghuram	Tech
330	Merck	Rob Davis	Health and Wellness
331	ServiceNow	Bill McDermott	Tech
332	Roche	Severin Schwan	Health and Wellness

Tech Ranking Snapshot

Twilio Inc. is ranked #92 in the Tech Industry. It ranks just behind Texas Instruments and just ahead of VMware.

RANK		Location
90	Corning	Corning, NY
91	Texas Instruments	Dallas, TX
92	Twilio Inc.	San Francisco, CA
93	VMware	Palo Alto, CA
94	ServiceNow	Santa Clara, CA
95	Akamai	Cambridge, MA
96	InVision	New York City, NY