100
NPS
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2600Hz
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About 2600Hz's Brand
2600Hz is a Unified Communications VoIP platform for Small Businesses, Resellers and Enterprise clients Among its major competitors, 2600Hz is ranked in 1st place for NPS while BroadSoft is 2nd, and Twilio Inc. is 3rd. Overall, 2600Hz has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
2600Hz Ranking
- #1 / 4 of its competitors
2600Hz NPS
2600Hz's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether 2600Hz's customers would recommend using the product based on a scale of -100 to 100.
2600Hz Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
2600Hz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
How Other Brands Compare
2600Hz is ranked first for NPS among its competitors. BroadSoft and Twilio Inc. come in second and third, with Nexmo coming in at #4.
2600Hz |  Twilio Inc. |  Nexmo |  BroadSoft | |
| Global Ranking | #- | #328 | #- | #- |
| NPS | 100 | 31 | 22 | 75 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $56.34B | $3.05B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
2600Hz NPS vs. Competitors
Compared to its competitors, 2600Hz's NPS is rated right above BroadSoft.
| COMPANY | NPS Score | |
|---|---|---|
| 2600Hz | 100 |
| BroadSoft | 75 |
| Twilio Inc. | 31 |
| Nexmo | 22 |
 | Alianza | N/A |
 | Star2Star Communications | -100 |
2600Hz Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of 2600Hz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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2600Hz Customer Loyalty vs. Competitors
Compared to its competitors, 2600Hz's Customer Loyalty score is rated right above BroadSoft.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 2600Hz | 100% |
| BroadSoft | 100% |
| Twilio Inc. | 80% |
| Star2Star Communications | 68% |
| Nexmo | N/A |
| Alianza | N/A |
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2600Hz Product Quality
5/5
2600Hz has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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2600Hz Product Information
2600Hz’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.2600hz.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
SaaS
2600Hz Product Quality vs. Competitors
Compared to its competitors, 2600Hz's Product Quality score is rated right above BroadSoft.
| COMPANY | Product Quality Score | |
|---|---|---|
| 2600Hz | 5/5 |
| BroadSoft | 4.5/5 |
| Twilio Inc. | 4/5 |
| Nexmo | 4/5 |
| Star2Star Communications | 2.8/5 |
| Alianza | N/A |
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VS
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2600Hz Pricing
2600Hz ROI & Value For Money
5/5
2600Hz has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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2600Hz Pricing vs. Competitors
Compared to its competitors, 2600Hz's ROI score is rated right above BroadSoft.
| COMPANY | Pricing Score | |
|---|---|---|
| 2600Hz | 5/5 |
| BroadSoft | 4.2/5 |
| Twilio Inc. | 3.9/5 |
| Nexmo | 3.9/5 |
| Star2Star Communications | 2.5/5 |
| Alianza | N/A |
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VS
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2600Hz Customer Satisfaction (CSAT)
2600Hz Customer Satisfaction (CSAT) Score
100 / 100
2600Hz has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
2600Hz Customer Satisfaction vs. Competitors
Compared to its competitors, 2600Hz's Customer Satisfaction score is rated right above BroadSoft.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 2600Hz | 100% |
| BroadSoft | 100% |
| Twilio Inc. | 75% |
| Nexmo | 0% |
| Star2Star Communications | 0% |
| Alianza | 0% |
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2600Hz Customer Service
5/5
2600Hz has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About 2600Hz's Customer Service
Address
116 Natoma St. Suite 2, San Francisco, CA
Website
http://www.2600hz.com
Phone Number
(415)886-7900
2600Hz Customer Service vs. Competitors
Compared to its competitors, 2600Hz's Customer Service score is rated right above BroadSoft.
| COMPANY | Customer Service Score | |
|---|---|---|
| 2600Hz | 5/5 |
| BroadSoft | 4.5/5 |
| Twilio Inc. | 3.8/5 |
| Nexmo | 3.7/5 |
| Star2Star Communications | 2/5 |
| Alianza | N/A |
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2600Hz as an Employer
3.8/5
2600Hz has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
2600Hz scored a 100 for Net Promoter Score and a 78 for Employee Net Promoter Score. NPS gauges how likely a customer of 2600Hz would recommend the brand to a friend. ENPS measures how likely 2600Hz employees would recommend working at 2600Hz to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
78
eNPS Score
| 89% | Promoters |
|---|---|
| 0% | Passive |
| 11% | Detractors |
