-100
NPS
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Star2Star Communications
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About Star2Star Communications' Brand
Star2Star Communications develops and delivers the World’s Most Complete Communication Solution Among its major competitors, Star2Star Communications is ranked in 8th place for NPS while 2600Hz is 1st, and VoIP Logic is 2nd.
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2/5
Customer Service
Star2Star Communications Ranking
- #4 / 4 of its competitors
Star2Star Communications NPS
Star2Star Communications's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Star2Star Communications's customers would recommend using the product based on a scale of -100 to 100.
Star2Star Communications Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Star2Star Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
How Other Brands Compare
Star2Star Communications is ranked #4 for NPS among its competitors. Slack and Dialpad come in first and second, with RingCentral coming in at third.
Star2Star Communications |  Slack |  RingCentral |  Dialpad | |
| Global Ranking | #- | #35 | #209 | #- |
| NPS | -100 | 50 | 25 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $20.69B | $24.48B | $400.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Star2Star Communications NPS by Gender
Star2Star Communications's NPS was rated -100 by Male customers on Comparably.
Male
-100
Star2Star Communications's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Star2Star Communications's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Star2Star Communications NPS vs. Competitors
Compared to its competitors, Star2Star Communications's NPS is rated right below Broadview Networks.
| COMPANY | NPS Score | |
|---|---|---|
 | 2600Hz | 100 |
 | VoIP Logic | 100 |
| Slack | 50 |
| Dialpad | 37 |
| RingCentral | 25 |
 | ShoreTel | N/A |
 | Evolve IP | -2 |
 | Broadview Networks | -100 |
| Star2Star Communications | -100 |
Star2Star Communications Customer Reviews
Out of the 2 Star2Star Communications customer reviews 0 were positive and 2 were constructive. Star2Star Communications customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Star2Star Communications Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Star2Star Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Star2Star Communications Customer Loyalty Score by Gender
Star2Star Communications's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Star2Star Communications Customer Loyalty vs. Competitors
Compared to its competitors, Star2Star Communications's Customer Loyalty score is rated right above Evolve IP, and is preceded by Dialpad.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 2600Hz | 100% |
| VoIP Logic | 100% |
| Broadview Networks | 100% |
| Slack | 86% |
| RingCentral | 85% |
| Dialpad | 72% |
| Star2Star Communications | 68% |
| Evolve IP | 63% |
| ShoreTel | N/A |
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Star2Star Communications Product Quality
2.8/5
Star2Star Communications has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Star2Star Communications Product Information
Star2Star Communications’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.star2star.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
SaaS
Quick Insights into Star2Star Communications Product Quality
Star2Star Communications's Product Quality score was rated highest by Male customers.
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Ranked Star2Star Communications Product Quality the Highest
Star2Star Communications Product Quality Score by Gender
Star2Star Communications's Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Star2Star Communications.
Male
2.3/5
Female
N/A
Star2Star Communications Product Quality vs. Competitors
Compared to its competitors, Star2Star Communications's Product Quality score is rated right above Broadview Networks, and is preceded by Evolve IP.
| COMPANY | Product Quality Score | |
|---|---|---|
| 2600Hz | 5/5 |
| VoIP Logic | 5/5 |
| Slack | 4.3/5 |
| RingCentral | 4/5 |
| Dialpad | 3.9/5 |
| Evolve IP | 3.6/5 |
| Star2Star Communications | 2.8/5 |
| Broadview Networks | 2/5 |
| ShoreTel | N/A |
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Star2Star Communications Pricing
Star2Star Communications ROI & Value For Money
2.5/5
Star2Star Communications has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Star2Star Communications ROI
Star2Star Communications's ROI score was rated highest by Male customers.
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Ranked Star2Star Communications ROI the Highest
Star2Star Communications ROI Score by Gender
Star2Star Communications's ROI score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Star2Star Communications.
Male
1.8/5
Female
N/A
Star2Star Communications Pricing vs. Competitors
Compared to its competitors, Star2Star Communications's ROI score is rated right above Broadview Networks, and is preceded by Evolve IP.
| COMPANY | Pricing Score | |
|---|---|---|
| 2600Hz | 5/5 |
| VoIP Logic | 5/5 |
| Slack | 4.1/5 |
| Dialpad | 4.1/5 |
| RingCentral | 3.8/5 |
| Evolve IP | 3.3/5 |
| Star2Star Communications | 2.5/5 |
| Broadview Networks | 1.5/5 |
| ShoreTel | N/A |
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Star2Star Communications Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Star2Star Communications Customer Satisfaction
Star2Star Communications's Customer Satisfaction score was rated highest by Male customers.
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Ranked Star2Star Communications Customer Satisfaction the Highest
Star2Star Communications Customer Satisfaction Score by Gender
Star2Star Communications's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Star2Star Communications.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
Star2Star Communications Customer Satisfaction vs. Competitors
Compared to its competitors, Star2Star Communications's Customer Satisfaction score is rated right above ShoreTel, and is preceded by Broadview Networks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 2600Hz | 100% |
| VoIP Logic | 100% |
| Slack | 90% |
| Dialpad | 67% |
| RingCentral | 53% |
| Evolve IP | 50% |
| Broadview Networks | 0% |
| Star2Star Communications | 0% |
| ShoreTel | 0% |
Unlock Star2Star Communications Customer Satisfaction vs. Competitors Data
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Star2Star Communications Customer Service
2/5
Star2Star Communications has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Star2Star Communications's Customer Service
Address
Suite 202, Sarasota, FL
Website
http://www.star2star.com/
Phone Number
(941) 234-0001
Quick Insights into Star2Star Communications Customer Service
Star2Star Communications's Customer Service score was rated highest by Male customers.
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Ranked Star2Star Communications Customer Service the Highest
Star2Star Communications Customer Service Score by Gender
Star2Star Communications's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Star2Star Communications.
Male
1.5/5
Female
N/A
Star2Star Communications Customer Service vs. Competitors
Compared to its competitors, Star2Star Communications's Customer Service score is rated right above Broadview Networks, and is preceded by Evolve IP.
| COMPANY | Customer Service Score | |
|---|---|---|
| 2600Hz | 5/5 |
| VoIP Logic | 5/5 |
| Slack | 4.1/5 |
| Dialpad | 3.8/5 |
| RingCentral | 3.6/5 |
| Evolve IP | 3.2/5 |
| Star2Star Communications | 2/5 |
| Broadview Networks | 1.5/5 |
| ShoreTel | N/A |
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Star2Star Communications as an Employer
4.2/5
Star2Star Communications has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
CEO of Star2Star Communications
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Star2Star Communications scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Star2Star Communications would recommend the brand to a friend. ENPS measures how likely Star2Star Communications employees would recommend working at Star2Star Communications to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
